Category Archives: Agents

The day is finally here, as the most coveted awards in the region, Arabian Travel Awards will once again host the industry winners. This year’s edition is special as the focus is on sustainability. Arabian Travel Awards is a platform for the Middle East market to appreciate the efforts of the travel specialists who have contributed to the booming travel and hospitality industry. The aim is to encourage them to continue promoting tourism in the region. The Arabian Travel Awards are fair and unbiased, following a systematic method of internet-based voting. These awards are supported by Tourismbreakingnews.ae, TravelTVmiddleeast.news and TravTalk Middle East who are premier media partners for the coverage of the event. The awards will be divided into four categories: Personal Awards, Business Awards, Trending Awards and Partner Awards. They will include awards for Best Business Hotel, Best Family Friendly Hotel, Best City Hotel, Best Green Hotel, Best Leisure Hotel, Best Destination Management Company, Best Hotel Apartments, Best B2B Travel Portal, and Best Luxury Hotel to name a few. San Jeet Director Arabian Travel Awards shares, “Our awards this year is very special as it recognizes the untiring efforts of the industry experts. This year as the borders open, the travel, tourism and hospitality experts were able to restore to levels enjoyed pre-pandemic time. Most had to redefine the way forward in the post covid era, as we can confidently call it. Applications are still open to vote for those in the industry and who has been in the forefront promoting and working to go over and beyond the general norms of the industry. Middle East has always been the most resilient region, especially the UAE and Dubai in …

MSC Cruises, the world’s third largest cruise brand, will hosted the Naming Ceremony of its newest flagship MSC World Europa at the brand-new Grand Cruise Terminal in Doha, Qatar. Together with partners Qatar Airways, the celebrations are part of MSC’s overall commitment to Qatar, reinforcing its commitment to supporting the growth of international tourism there as well as the broader Middle East region, where MSC Cruises is brand leader. Pierfrancesco Vago, Executive Chairman, Cruise Division of MSC Group, said: “Just like Qatar, our Group has placed climate change at the forefront of its agenda. We are committed to reaching net zero carbon from our cruise operations by 2050. MSC World Europa is our most innovative vessel. She is the world’s best performing cruise ship in terms of CO2 emissions per guest. Running on LNG, the cleanest fossil fuel and, of course, Qatar’s most renowned export.” Mr Vago continued: “Over the years, we have proven our commitment to supporting Qatar’s economic diversification, which is guided by Qatar National Vision 2030. And of course, to further developing Qatar’s profile as a global tourism destination. Qatar has a wonderful tourism offering to meet a huge variety of interests, and an array of destinations. In 2016, our own MSC Fantasia became the first major cruise ship to call at Doha. We have been reliable partners ever since. And today, we renew our commitment to Qatar by homeporting our most modern and innovative ship in Doha.” His Excellency Mr. Akbar Al Baker, Chairman of Qatar Tourism and Qatar Airways Group Chief Executive, commented: “While Qatar Airways is the global aviation gateway to Qatar, the marine industry is very important to tourism and the long term …

Sabre Corporation hosted an interactive event for key travel players in Saudi Arabia. The event, which took place in Riyadh last week brought together key decision-makers from travel companies, online agencies and corporations to discuss the evolving industry landscape in the kingdom and the region, the need for digital transformation and Sabre’s latest technology solutions. “Saudi Arabia is a particularly exciting country to be in right now,” said Abdul-Razzaq Iyer, vice president, Sabre Travel Network Middle East. “It has a bright vision to build a progressive global tourism brand, and our customers need the right technology to help them leverage this unique opportunity for growth.  In parallel, the industry has become more complex post-pandemic, so simplifying the travel journey will be particularly important.  We will continue to deliver best-in-class technologies, including AI-driven products to travel agencies, across the region to help our travel partners tap into this growth.” At the Riyadh event, Sabre showcased its latest technology, including corporate solutions, application programming interface (APIs) and automation, and outlined how these solutions can increase efficiency through automation, allowing agents to spend more time to serve their customers and keep track of latest trends.  Solutions in the online and mobile space were also highlighted, in addition to innovative point-of-sale, Sabre Red 360, which offers an intuitive, customizable workflow and significant benefits for travel agents, including reduced training time and costs.  The technology is proven to reduce training times from weeks to hours. “We are helping some of the leading travel agencies in Saudi enter the online space, through access to intelligent technology that can personalize the customer journey,” continued Abdul-Razzaq. “Travel agencies continue to evolve, adapting to new consumer needs and leveraging …

Saudi joined Umrah+ Connect, a leading B2B platform dedicated to the Umrah travel market to share Saudi’s Umrah offering with UK and European trade partners. Taking place during the World Travel Market, where Saudi is this year’s Premier Partner, Umrah+ Connect brings together leading DMC’s, airlines, hoteliers, and Umrah companies. Following the success of last year’s first major B2B Umrah event in London, Umrah+ Connect took place in association with Nusuk, Saudi’s first official integrated digital platform that offers pilgrims and visitors an easy-to-use planning gateway for their journeys to Makkah and Madinah, and beyond. This comes off the back of the recent global launch of Nusuk by the Ministry of Hajj and Umrah. Nusuk is an initiative of the Vision 2030 Pilgrim Experience Program which has seen roadshows taking place in Kazakhstan, Uzbekistan, Egypt and Indonesia. Nusuk will expand the range of choice and enhance the overall experience for Muslims visiting Saudi and enable simpler arrival procedures for visitors to perform Umrah. Nusuk will also offer a new range of services including facilitating visas, permits, booking processes and procedures, along with special packages for Makkah, Madinah and beyond. His Excellency the Minister of Hajj and Umrah, Chairman of the Committee for the Pilgrim Experience Program, Dr. Tawfiq Al-Rabiah, said, “The Ministry of Hajj and Umrah continues its efforts in cooperation and collaboration with government entities in Saudi Arabia to serve the pilgrims of Makkah and Madinah through Nusuk. We are using the most advanced technology to enrich the spiritual experience of the pilgrim and visitor. Nusuk’s sponsorship of this event is a symbol of our commitment to bringing Nusuk to our partners and to the tens of millions Muslims …

Saudi Arabian Airlines (SAUDIA) has signed a Memorandum of Understanding (MoU) with the Saudi Company for Visa and Travel Solutions (SVTS) for broader collaboration on streamlining travel arrangements. The signing took place during the first day of the World Travel Market in London between Wael Basaffar, SAUDIA’s VP sales, and Abdullah Aljorias, the Chief Business Officer of SVTS. According to the MoU, the two parties will share the use of each other’s office spaces around the world and co-invest in technological solutions for online interconnectivity. The two companies will also explore ways to create, develop, and apply joint services and marketing. In addition, the MoU proposes the possibility of joint operations support bureaus to help run day-to-day activities. There is also a possibility of SAUDIA offering exclusive deals across its international network. Mr. Basafar said that the MoU comes as part of SAUDIA’s commitment to broadening its partnerships with government agencies and the private sector locally and internationally for greater online interconnectivity of services, which supports the Kingdom’s digital transformation agenda and plans to streamline travel arrangements for visitors from across more than 100 destinations in four continents. Mr. Abdullah Aljorias, Chief Business Officer, clarifies that the memorandum was signed to enable the company to reach its long-term objectives. The primary purpose is to provide all new and innovative solutions and digitization services that contribute to simplifying processes for passengers. It also works to benefit from all the service and sales centers across the world that both companies provide. According to Aljorias, SVTS looks forward to ongoing partnerships that encourage a wide range of government, semi-government, private sectors, and individual beneficiaries.

The Hospitality Sales and Marketing Association International Middle East (HSMAI ME) is lining up thought-provoking speakers for the 5th Annual ROC Commercial Strategy Conference. The in-person event will be held at the Conrad Dubai Hotel from November 28-29, 2022. Following the success of previous editions that focused on revenue management, this year’s focus will be across multiple disciplines including marketing, revenue, sales, and operational topics from speakers outside the industry to share best practices. The event will also host influential personalities and speakers from various other industries for the very first time. With their knowledge and expertise, HSMAI aims to educate and broaden the perspective of the hospitality industry as a whole. The annual event will open with a fireside chat from Issam Kazim, CEO of Dubai’s Department of Economy and Tourism (DET). During the session, Kazim will explore what Dubai needs to remain an attractive destination and how to ensure Dubai keeps up with technology trends to stay top of mind. Following unprecedented events and challenges brought about by the pandemic, this year’s event theme is “Accelerate Recovery”. The conference brings together hospitality leaders, delivering expert insights and knowledge to help propel the industry into a new era. Filled with keynotes, panels, fireside chats, and networking, the HSMAI ROC Commercial Strategy Conference promises stimulating conversations across a wide range of topics. A keynote by Scott Livermore, Chief Economist of Oxford Economics Middle East will delve into economic factors – such as inflation and recession fears – and how it’s impacting the travel industry’s speed of recovery.   Debbie Siminser, Vice President of Learning & Development, ME & Africa from Accor, will take the stage to discuss how organizations can Leverage …

115 trade partners gathered for the St.Petersburg roadshow in Riyadh. The guests were welcomed by Arbi Abubakarov, Deputy Chairman of the Committee for Foreign Relations of St. Petersburg, Stanislav Yankovets, Trade Representative of the Russian Federation in the Kingdom of Saudi Arabia, Deputy General Director of the City Tourist Information Bureau of St. Petersburg Yulia Bondareva. The welcome speeches were followed by the presentation of St Petersburg and the travel partners from St Petersburg, among whom was General Director of the Northern Capital Gateway Company (operator of the Pulkovo airport) Leonid Sergeev. The road show “Visit Saint Petersburg!” ended in Saudi Arabia. The road show program, formed on the initiative and with the participation of specialists from the tourism industry in St. Petersburg and organized by the Committee for Tourism Development of St. Petersburg and the City Tourist Information Bureau, included a series of workshops in Riyadh. Participants of the hospitality industry of the Northern capital presented their programs and established direct contacts with Middle Eastern colleagues. There was also a discussion of the possibility of establishing direct air communication between the Kingdom of Saudi Arabia and St. Petersburg. The representatives of the tourist business of the region got acquainted with the novelties of St. Petersburg, classic programs, the new tourist geography of the city on the Neva river. Road show visitors learned about the historical sights of St. Petersburg, architectural masterpieces, the event calendar, educational and religious routes, and much more. Particular attention was paid to the organization of direct flights to the northern capital. The presentation attracted the attention of representatives of tour operators and professional associations, airlines, organizers of MICE events and specialized media from the Middle …

Kanoo Travel, the first IATA member agency in the GCC and prominent force within the Middle East’s travel Industry, has unveiled their key strategic initiatives (2023-2027). The future roadmap builds upon a robust digitalization plan to deploy state-of-the-art technology, utilize cloud-based contact centers, and enable intelligent retailing to provide customers with a highly tailored next-generation travel platform. As the largest travel management company in the MENA region, Kanoo Travel’s new strategy will prioritize key investments in artificial intelligence and digital platforms, data analytics software and cloud based infrastructure solutions to redefine the entire customer travel journey and experience at every touchpoint. This is in line with the company’s mission to provide the most sophisticated travel solutions on a global level, and cater to the needs of the future travelers’ changing behaviors and needs. “Mr. Ali Abdulla Kanoo – President of Kanoo Travel ” The Kanoo Family takes priority in investing in our travel division and its people. Through this investment, we are also strengthening our technological skills to give our customers a fulfilling journey. We are consistently striving to grasp opportunities and reacting by developing and setting best practices, all while responding to the changing marketplace. Our future roadmap 2023-2027 and its outlined strategic initiatives will target the future of travel for both the individual and the corporation.” Zaeem Gama  –  Kanoo Travel CEO, commented, “Kanoo Travel is now entering a new phase, backed by a extensive corporate strategy and full-scale digital transformation master plan that will enable prominent improvements, allowing us to become faster at identifying and addressing shifts in the landscape, exploring diverse revenue stream opportunities, in addition to engaging with new potential global travel management partners.” He …

In Jeddah, more than 100 representatives of Saudi Arabian tour operators took part in the presentation of the first day of the road show. The event was also attended by Consul General of the Russian Federation in Jeddah Yusup Abakarov. In his welcome speech Mr. Abakarov noted: «St. Petersburg is a city of unique history and beauty! I am sure you will never regret or forget St. Petersburg if you visit it, and you can safely recommend it to your clients as a place of cultural rest and unforgettable impressions.” The representatives of the tourist business of the region got acquainted with the novelties of St. Petersburg, classic programs, the new tourist geography of the city on the Neva river. Road show visitors learned about the historical sights of St. Petersburg, architectural masterpieces, the event calendar, educational and religious routes, and much more. Particular attention was paid to the organization of direct flights to the northern capital. The presentation attracted the attention of representatives of tour operators and professional associations, airlines, organizers of MICE events and specialized media from the Middle East. The road show has become part of a unified information campaign of the Tourism Development Committee, which also includes participation in exhibitions and other marketing activities that provide an opportunity to generate interest in St. Petersburg as a tourist destination, and industry representatives to find potential partners and enter a new market. It should be noted that in recent years there has been an increased interest in St. Petersburg among tourists from the countries of the Middle East. Discerning guests from this region are attracted by the comfortable hospitality infrastructure of the city on the Neva river – …

The Sharjah Commerce and Tourism Development Authority (SCTDA) has announced its participation in the World Travel Market 2022 (WTM), which brings together 51,000 industry professionals from the travel and tourism industry in the British capital from 7-9 November. Through its participation SCTDA will further its strategic goals of promoting the emirate as a popular travel destination on prestigious global events. The entity is leading a delegation of 17 public and private sector entities, namely, Environment and Protected Areas Authority (EPAA), Sharjah International Airport, Sharjah Investment and Development Authority (Shurooq), Sharjah Art Foundation (SAF), Expo Centre Sharjah, Sharjah Institute for Heritage, Sharjah Sports Council, Sharjah Old Cars Club, Sharjah Airport Travel Agency (SATA), Sharjah National Hotels, Golden Sands Hotel, The Chedi Al Bait Hotel, Al Badayer Retreat by Mysk, Sheraton Sharjah Beach Resort & Spa, Coral Beach Resort Sharjah,COSMO Travel, and TravTalk. These entities will showcase their latest developments across the emirate, including key projects taking shape in key sectors of tourism, leisure, heritage, culture, sports and hospitality, along with the steps they are taking to preserve Sharjah’s rich biodiversity and cultural heritage. Through their participation, SCTDA will also highlight its new developments and projects, tourism offerings and services, staycation options and hotel establishments across the emirate. Sharjah’s pavilion at WTM 2022, managed by SCTDA, will serve as a nexus for  potential businesses, investors, travel professionals as well as visitors and tourists in Europe to look into their areas of interest and learn more new and emerging prospects in Sharjah’s vibrant travel and tourism market. It will also serve as a platform for networking and exchanging experiences, sharing best practices as well as envisioning a way forward for a sustainable and …