Category Archives: Aviation

Accor and Qatar Airways unveil an ambitious partnership to strengthen their loyalty value

ALL-Accor Live Limitless and Qatar Airways Privilege Club are pleased to announce the enhancement of their strategic partnership to provide new ways for members to accelerate point collection and fast track their tier status upgrades, solidifying the first venture of its kind in the Middle East and Africa region. Previously members could only earn points or miles with one program per booking, which could then be transferred between programs as per their preference. As part of the enhanced partnership, eligible customers who are members of Qatar Airways Privilege Club and ALL – Accor Live Limitless, will have the opportunity to earn simultaneously Avios from Privilege Club and ALL Reward points on eligible hotel bookings and Qatar Airways operated flights by linking their membership profiles. Qatar Airways Chief Commercial Officer, Thierry Antinori, said: “At Privilege Club we are constantly striving to achieve excellence by providing our members with a loyalty programme that sets the highest standards for our members. To achieve this, we have taken the strategic decision to enhance our partnership with Accor, expanding benefits for both Privilege Club and ALL – Accor Live Limitless members and granting opportunities for tier fast-track. We look forward for our members to enjoy the benefits of this partnership enhancement in some of the world’s leading hotels, as well as introducing members of ALL to our award-winning services.” Mehdi Hemici, Chief Loyalty and Partnerships Officer for Accor commented “We are thrilled to elevate our existing partnership with Qatar Airways by offering additional benefits to our joint members. Through a seamless web or app customer journey, members of ALL and Qatar Airways Privilege Club can easily enroll and get rewarded for each flight and hotel …

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Emirates to restore services to South Africa from 1st December 2022

Emirates will be bringing new travel opportunities, choice and convenience for customers traveling to and from South Africa with additional services to Johannesburg, Cape Town and Durban. The ramp up of flights are part of the airline’s ongoing commitment to support South Africa’s economic and tourism recovery through enhanced connectivity across all of its gateways. The airline’s latest move also reaffirms South Africa’s strategic importance on its network, as it prioritises service expansion and rebuilding its capacity to unlock further growth potential. The airline will be expanding its schedule to and from Johannesburg with three daily flights from 1 March 2023. Cape Town will be served with double daily services starting from 1 February 2023. Emirates will also be adding two more flights to Durban, making it a daily operation from 1 December 2022.  The reintroduction of the new flights between Dubai and the airline’s three gateways in South Africa will enhance Emirates’ schedule to 42 weekly services. Emirates’ flight EK 767 from Dubai to Johannesburg will operate with a Boeing 777 aircraft, complementing its double daily A380 operation. The flight will depart at 2325hrs, arriving at 0535hrs the next day to Johannesburg.  The return flight will depart Johannesburg at 2220hrs and arrives in Dubai at 0820hrs the next morning. The third daily flight from Johannesburg will help meet high demand with more than 300 available seats each way, and will offer additional flexibility for South African travellers with a new evening departure* for easier connectivity to Europe, the Americas, West Asia and Far East via Dubai. Emirates’ second daily service to Cape Town will depart Dubai at 0910hrs, landing at 1645hrs. It will then depart Cape Town at 1325hrs, …

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Air Arabia Egypt launches new route between Alexandria and Medinah

Air Arabia Egypt has announced the launch of its new direct flights from Alexandria to the city of Medinah in Saudi Arabia. The new direct flights, commencing on October 31, 2022, will connect Borg Al Arab Airport and Prince Mohammad Bin Abdulaziz International Airport. Schedule to Medinah, effective October 31, 2022 (all times local): Flight     Departure           Time      Arrival   Time      Aircraft Frequency E5 432   Alexandria          04:15     Medinah              07:10     Airbus A320        Mon, Wed E5 433 Medinah              08:00     Alexandria          09:20     Airbus A320        Mon, Wed   Adel Al Ali, Group Chief Executive Officer, Air Arabia: “We are glad to add Medinah to our growing network from Egypt, offering our travelers with direct connectivity between both cities. We are confident that the new service will further contribute to the overall travel and tourism sector of Egypt and Saudi Arabia through providing an affordable and value-driven travel option to passengers traveling between the two countries”. The latest route to Medinah marks the tenth city that Air Arabia Egypt flies to in the Kingdom of Saudi Arabia, after Riyadh, Jeddah, Dammam, Tabuk, Taif, Al Jouf, Hail, Abha and Gassim. Air Arabia operates a modern fleet of Airbus A320 and A321 neo-LR aircraft, providing added comfort with one of the most generous seat-pitch of any economy cabin. Air Arabia also offers an innovative and generous loyalty program “Air Rewards” through which passengers can earn, transfer, and spend points. Besides, passengers can enjoy a variety of snacks and meals at affordable prices from Air Arabia onboard “SkyCafe”. Customers can now book their direct flights between Alexandria and Medinah by visiting Air Arabia’s website, calling the call centre or through travel agencies.  

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SAUDIA, SDAIA AND SCAI team up to harness the power of AI for seamless customer experience

Saudi Arabian Airlines (SAUDIA), the Kingdom’s national flag carrier, has signed a Memorandum of Understanding (MoU) with the Saudi Data and Artificial Intelligence Authority (SDAIA) and the Saudi Company for Artificial Intelligence (SCAI) to utilize Digitalization and Artificial Intelligence (D&AI) solutions and cement the Kingdom’s global leadership in the field. The signing took place in the Global AI Summit, which was held at King Abdulaziz Conference Center in Riyadh from 13 – 15 September under the patronage of His Royal Highness Crown Prince Mohammed bin Salman, Chairman of SDAIA. Under the terms of the MoU, the three parties will establish a joint framework for utilizing the latest AI and emerging technologies to enhance customer experiences. In addition to exploring ways to collaborate on developing and deploying AI applications. The three parties have agreed to utilize advanced technology and natural language processing across SAUDIA’s customer care and digital channels. Dr. Majid Altuwaijri, Chief Executive Officer of the National Center for Artificial Intelligence (NCAI), signed the MoU on behalf of SDAIA, while Eng. Ayman AlRashed, CEO of SCAI, and Dr. Khaled Alhazmi, SAUDIA’s Vice President of Operations and IT Support, signed for their respective companies. “We at SAUDIA are delighted to be joining forces with SDAIA and SCAI on developing and deploying advanced, sophisticated digital products,” said Dr. Alhazmi. “Throughout our digital channels, our never-ending quest to enhance our guests’ experiences has always been digital-first, and we will be working with emerging technologies, AI, and the Internet of Things to take the way we communicate with them to the next level.” Eng. AlRashed, CEO of SCAI, expressed his enthusiasm to be working with the Kingdom’s national flag carrier to enhance its customer …

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Emirates rallies leaders to pave the path for robust growth and recovery

‘Beyond Better, Forward Together’ went way beyond a catchy tagline for Emirates’ Commercial Operations Management Conference, delivering action-packed, high-voltage sessions for more than 300 of its leaders and senior executives based globally and locally. Over two days this week, the audience were taken through an inspirational journey that mapped out Emirates’ solid strategy around fleet, destinations, products, and unimaginable growth – all wrapped around the airline’s hub Dubai. Dinner at the Museum of the Future, Dubai’s latest iconic attraction and a strategic partner of the airline, served as a fitting backdrop for the programme on day one. All of it was topped by an impromptu visit by HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline & Group that brought the attendees to their feet. Invited speakers enlivened the conference with their take on aviation, tourism and the economy. Speakers included: HE Helal Saeed Al-Marri, Director General of Dubai’s Department of Economy and Tourism; Arjun Vir Singh, Partner with Arthur D. Little’s Financial Services Practice; and Nawal K. Taneja, consultant and author with more than five decades of experience in aviation. Adnan Kazim, Emirates’ Chief Commercial Officer said: “We are once again firmly set on the path of a massive growth trajectory in travel, and Emirates is ready and revving up to optimise every opportunity, as is Dubai. This conference was one of our biggest platforms to rally our leaders and senior executives, who are also some of Emirates and Dubai’s biggest brand advocates globally. They’ve now witnessed first-hand the many exciting initiatives rolled out by the airline and the city over the past two years, thanks to strong and visionary leadership. We’re absolutely thrilled with …

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IndiGo commences new direct flights between Mumbai and Ras Al Khaimah, adds 100th destination to 6E network

IndiGo India’s leading carrier has commenced new daily direct flights between Mumbai and Ras Al Khaimah, starting September 22, 2022. Ras Al Khaimah is the 100th overall destination and 11th in Middle East in 6E network. Ras Al Khaimah was also named as Gulf Tourism Capital for the year 2020 and 2021 by Gulf Cooperation Council. The operator and managing body of Ras Al Khaimah International Airport welcomed the arrival of the inaugural IndiGo flight from Mumbai. The aircraft received a ceremonial water cannon salute as it taxied to the terminal to mark the occasion. Chairman of Ras Al Khaimah International Airport Engr. Sheikh Salem Bin Sultan Al Qasimi, Mr. Atanasios Titonis Chief Executive Officer of Ras Al Khaimah International Airport, Mr. Stanislav Bujnovsky, Director – Commercial & Business Development, welcomed Mr. Pieter Elbers, Chief Executive Officer, IndiGo who travelled in the inaugural flight to Ras Al Khaimah. Mr. Pieter Elbers, Chief Executive Officer, IndiGo said, “We are very pleased to commence this first direct connection between Mumbai and Ras Al-Khaimah. For IndiGo, this is 100thdestination in 6E network and our fourth Emirate. Ras Al-Khaimah, which is known for its bright agricultural surroundings, is also focused on becoming the regional leader in sustainable tourism, which aligns well with our overall focus on sustainability. In vast and diverse India, IndiGo already serves an unparalleled 74 cities and communities throughout the nation. This new route, warmly welcomed by our customers and authorities, further enhances connectivity in the region as envisioned in IndiGo’s strategy.” His Excellency Engr. Sheikh Salem Bin Sultan Al Qasimi, Chairman of The Department of Civil Aviation Ras Al Khaimah & Ras Al Khaimah International Airport said: “It is our …

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DAL Group and Air Arabia Announce Joint Venture to Launch New Airline in Sudan

Sudan’s most innovative and customer-focused conglomerate, DAL Group, and Air Arabia, the Middle East and North Africa’s first and largest low-cost carrier operator, today announced the planned launch of “Air Arabia Sudan”, a joint-venture company to be based in Khartoum International Airport. Air Arabia Sudan will follow the value-added product offering operated by Air Arabia Group. The ticket pricing model will be best-in-class and accessible to all income-groups, which empowers travellers to save and spend more wherever they may decide by paying for only the services they want. Sheikh Abdullah Bin Mohamed Al Thani, Chairman of Air Arabia, said: “We are delighted at Air Arabia Group to partner with DAL Group on this joint venture to launch Sudan’s new low-cost carrier. We are confident that Air Arabia Sudan will add significant value to the air transport sector of Sudan and directly contribute to the growth of the local economy and the development of the travel and tourism sector. We thank DAL Group and the Sudanese Civil Aviation Authority for their trust, and we look forward to working hand in hand to develop the new airline, which will serve as a new value-for-money air travel option for the country.” Osama Daoud Abdellatif, DAL Group’s chairman, commented: “DAL Group is excited to launch Air Arabia Sudan in partnership with Air Arabia Group. Our decision to partner with a leading pioneer of low-cost air travel is driven by our core commitment to perpetually contribute towards realizing Sudan’s long-term human and economic growth and development potential. Given Sudan’s rich national cultures, rarely publicized yet fascinating ancient history and breathtaking topography, our nation enjoys a unique untapped potential, and we are therefore steadfastly committed to …

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Etihad Guest and UTU partner to reward Etihad guest members

Singapore-based travel-tech company utu (utu Pte Ltd) has announced that Etihad Guest, the frequent flyer programme of the UAE’s national airline Etihad Airways, will now allow Etihad Guest members to shop tax-free globally with the utu Tax-Free Card. Etihad’s Vice President Loyalty & Partnerships, Kim Hardaker said, “With nearly 8 million members globally, we’re constantly innovating and expanding our network of global partners to provide even greater rewards for being an Etihad Guest member. Today, we’re pleased to join forces with utu to allow our members to earn Miles as well benefit from utu’s tax refunds capabilities.” Under the partnership, Etihad Guest members can now use the utu Tax-Free Card to: Earn 6,250 miles (worth US$125) for every US$100 tax refunded on the utu Tax-Free Card. To celebrate the launch, until 30 November 2022, Etihad Guest Members can simply download and register on the utu Tax Free App and select Etihad Guest as the default rewards programme to receive 500 Etihad Guest miles. The first VAT transactions (accumulated) of U$100 in the UAE or U$150 for refunds from the rest of world qualifies for an additional 2000 bonus Etihad Guest Miles. Commenting on the new partnership, Asad Jumabhoy, Chief Executive Officer & Co-Founder at utu said, “We are incredibly excited to announce our new partnership with Etihad Guest. For utu travellers, it is even more exciting as they can now select one of the most popular airline programmes, Etihad Guest, as their rewards programme when converting their VAT refunds to miles.” As the UAE’s national carrier, Etihad operates to more than 70 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. The Etihad Guest …

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Etihad Airways official partner for Abu Dhabi Air Expo 2022

Etihad Airways has been named the official Airline Sponsor of Abu Dhabi Air Expo 2022. The national carrier for Abu Dhabi will be the exclusive sponsor of the anticipated 18,000 attendee event. The airline will also support one of the key panel discussions: Making Aviation Green: Sustainability in the Aviation Ecosystem. The Abu Dhabi Air Expo supports development of Abu Dhabi as an aviation hub for general, business and commercial aviation. The conference will bring together insight and knowledge from local and international stakeholders to deliver engaging content, inspire new thinking and encourage aerospace development by attracting new players to the region. “As the ‘Environmental Airline of the Year’ we are proud to add our voice to the sustainability panel and this critical discussion around the decarbonisation of the aviation industry. We hope to influence others – from industry to individuals – to encourage everyone to play their part in protecting our planet,” said Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group. As the UAE’s national carrier, Etihad operates to more than 70 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. The airline operates a fleet of Airbus and Boeing aircraft, with the backbone of the fleet being the Boeing 787 Dreamliner. Earlier this year, Etihad also introduced the fuel-efficient Airbus A350-1000 to connect with New York, Chicago and London. In the first half of 2022, Etihad carried 4.02 million passengers, over 3 million more than the same time last year . ‘This has been an excellent year for Etihad with record-breaking results for the first half of the year. With this positive outlook, we’re looking forward to welcoming the aviation industry …

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Qatar Airways Reintroduces the A380 to Perth, Australia with Daily Flights Starting From 6 December 2022

Qatar Airways will be increasing passenger capacity on its flights to and from Perth. Previously operated by the Boeing B777-300ER, passengers will now have a chance to journey on board the A380, featuring a three-class configuration of seating over two decks with a dedicated onboard premium lounge. The aircraft will accommodate an additional 163 passengers daily adding up to 517 seats spread across the three cabins: eight First Class seats, 48 Business Class seats and 461 Economy Class seats. This update is part of the recent strategic partnership between Qatar Airways and Virgin Australia. This expanded codeshare significantly expands the networks, lounges and loyalty programs of both airlines, bringing substantial benefits and new destinations to travellers. Launched in September 2022, the partnership opens seamless travel to over 150 destinations across the extensive Qatar Airways and Virgin Australia networks, creating a new gateway of seamless travel between Australia, the Middle East, Europe and Africa, including popular destinations such as London, Paris, Rome and Athens. Perth is one of Australia’s most cultural cities, with its origins woven into many of its landmarks. The increased capacity extends Qatar Airways’ commitment to the Australian community by providing greater opportunities for connections to many destinations in its global network. Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “We want to demonstrate our commitment to Australia by continuing the work we did during the pandemic to keep Australians connected. It is imperative for Australian travellers to feel welcome in our city whether they are transiting or visiting Doha. During the much anticipated FIFA World Cup Qatar 2022™, all flights to and from Perth will be scheduled taking into consideration football match timings …

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