Category Archives: Agents

Seera Group is transforming its portfolio to create the largest travel business in the Middle East with the integration of its diverse verticals under the umbrella of Almosafer. Almosafer will serve as the single umbrella travel brand under Seera Group managing not only consumer travel but also dedicated corporate & government services. Further, Seera’s travel services in the UAE will now also come under Almosafer for further expansion across the region. Earlier, these two services were under elaa and tajawal, respectively. The strategic business integration is part of Seera Group’s transformation journey to enhance its business footprint, enhance customer service through advanced digital technology, and to strengthen operational efficiencies and enhance financial performance by optimising resources and leveraging the strong synergies of the different business units. As one cohesive brand with leading digital and consumer technologies, Almosafer will continue its investment in omnichannel products and services in an effort to enhance the overall customer experience in travel management for corporate & government entities in the Kingdom, as well as creating seamless travel experiences for customers across the Middle East. Majed Alnefaie, CEO, Seera Group, said: “Seera is synonymous with the Kingdom’s transformational journey, playing an instrumental role in driving Vision 2030 and aiming to fast-track the revival of tourism in Saudi Arabia. Our shareholders are of utmost importance to us and with this move, we are leveraging our biggest success story with opportunities to grow further – driving business objectives and sales. Adaptable, innovative, digitally driven, Seera will continue to transform, evolve and grow to meet market, customer and partner needs. The integration will address market fragmentation and help us continue to build dialogue in the wider GCC as well …

Araba Fenice Services Srl, a spin-off of Italy Emotion Tour Operator, captivated the attention of a selected group of the UAE’s best travel agencies and wedding planners with a presentation of undiscovered treasures of the Region of Campania, Araba Fenice’s home. EXPO 2020 has been chosen by yet another international company to introduce its services to the region, using Dubai as the main platform. Through a virtual tour among the charms of Capri, the mysteries of Pompeii and the exclusivity of Positano, Araba Fenice offered the local agencies a new perspective on the entire Campania region and instruments to communicate its beauty to the UAE travel lovers. Araba Fenice will partner with local travel agencies to get an accurate understanding of the UAE’s customers’ preferences, requirements and goals with the aim to offer unparalleled experiences to tourists coming from the UAE. “Our agency is poised to become a point of reference for professionals and private customers traveling to Italy and, especially, Campania” commented Domenica Sannino, the Director of Araba Fenice after his meetings with the local counterparts. “We are extremely happy with the welcoming response of our colleagues in the UAE and we look forward to welcome tourists and visitors from this amazing country” concluded Sannino.

Global travel management company FCM is inviting corporate travel managers to experience a preview of its new proprietary platform. Developed in response to a rapidly evolving business travel landscape, this latest initiative reflects the company’s accelerated investment in next-generation technology to address the future requirements of a multi-national customer base that stretches over 100 countries. Following a successful and productive testing phase, demos are now being offered to prospective clients. “As the world has changed, so have the challenges our clients face too. With geographically dispersed operations and a remote workforce the new norm, our travel management solution has been purposely designed for the digitally savvy workforce, offering a powerful suite of digital tools and dashboards that puts travel managers, arrangers, and travellers firmly in control,” said Marcus Eklund, FCM’s Managing Director. “We are excited to offer the global business travel community a first-look of our proprietary platform while introducing a few of its many innovative features.” Over the past 24 months, FCM worked with a representative cross-section of clients from different sectors and varying sizes and budgets, garnering feedback to help shape the new travel platform. This has resulted in a slick user experience delivering global consistency where needed, while offering a superior level of choice and flexibility that is built around their individual needs. “While it was important that we identified and addressed current pain points, it was even more critical that we future-proofed our offerings by anticipating and delivering the most adaptable business travel technology in the market. It has truly been a collaborative effort,” added Eklund.  FCM is keeping specific details around the full capabilities of the new omni-channel platform under wraps; however, those signing up …

Norwegian Cruise Line (NCL) and Al Rostamani Travels announced a partnership that will allow the Al Rostamani Travel to market NCL’s cruises across the Group’s multiple businesses and distribution channels. The agreement marks the beginning of a long-term partnership to grow NCL’s market share in the Middle East while enriching Al Rostamani Travels portfolio with the line’s renowned cruises that sail to more than 300 destinations worldwide, including Great Stirrup Cay, NCL’s private island in the Bahamas and its resort destination Harvest Caye in Belize. Commenting on the agreement, NCL’s Regional Vice President Business Development Middle East & Africa, Nick Wilkinson, said: “We are delighted to partner with a dynamic and distinguished group such as Al Rostamani, who share our vision of innovation and putting customer experience first. We are seeing great demand for our cruises from the U.A.E and GCC markets and are striving to further strengthen our position in this high-potential region through strategic partnerships.” “We are excited to announce our partnership with Norwegian Cruise Line (NCL) and add sea-cruising to our diverse and growing products portfolio. NCL is a popular brand in our market, offering a wide range of cabins in different categories, so there is always something to suit every customer’s budget who wish to choose cruising as their holiday option. We have the NCL product offering ready for our B2C, B2B & B2E customers and this partnership will help our team to serve the passionate as well as new cruisers effectively and bring value for every dollar they spend. To book NCL cruises, travellers can contact us on email art-holidays@alrostamanigroup.ae or by phone 800-ART”, said Bimal Jain, General Manager of Al Rostamani Travels

MyHotels announced it had received final approval from the Ministry of Hajj and Umrah in Saudi Arabia to serve as an official Umrah OTA. MyHotels® Founded in Saudi Arabia in January 2016, headquartered in Makkah. MyHotels® is Saudi leading Online Travel Agency – OTA providing worldwide travel services, MyHotels® Achieved ISO 9001:2015 Certification for Quality Management System in Travel and Tourism,  MyHotels® providing accommodations reservations (Covering more than 1,000,000 properties “hotels, villas, apartments” across 80,000 destinations worldwide), and offers other travel-related services such as transportation arrangement (air, bus, car, transfers), also tours and activities package. MyHotels® prices include taxes and fees without hidden fees, enabling customers to make international tourist reservations at premium prices; now MyHotels® added Umrah Services in their services lines to be an Approved Umrah Online Travel Agency – Umrah OTA to serve both Business B2B and Individuals B2C. YouTube: https://youtu.be/9JiJhwkI0L4 “We are happy and proud to receive this official designation,” said Emad Alabbas, CEO of MyHotels®. “We have invested a lot and still investing in developing the infrastructure of the MyHotels® to deliver the fastest Umrah platform possible, and best customer services in the sector of Approved Umrah Online Travel Agency – Umrah OTA, we expand our partnership in Umrah hotels reservations and Umrah transportations reservations sectors and offering all discounts received directly to our partners, this will be allowing our partners to avoid the stress of commissions targets and incentives policies, letting our partners focusing on their core business.”   MyHotels® Umrah: MyHotels® Umrah – B2C – https://umrah.myhotels.sa/: Issues an immediate electronic Umrah e-Visa for individuals allows them to enter Saudi Arabia. The package includes hotels in Makkah City and/or Madinah City, transportations, and ground …

BTB Tours celebrates its fifth anniversary this month. With tailored group and individual tours facilitates leisure travel in UAE, Czech Republic, Turkey, Egypt and Azerbaijan. Since the inauguration in 2016 in Dubai by Salih Gozcu, the company welcomed around 300,000 guests coming from 23 countries. BTB partners with 500 hotels and resorts in the UAE alone and over 2,000 hotels across the all other destinations. Even during the challenging times of the pandemic, BTB Tours welcomed 150,000 guests that position themselves as the no. 1 inbound producer to the UAE.  Next year they are planning to bring 200,000 guests, as BTB Tours is entering two new markets – Hungary and Israel. In just five years, BTB Tours has bagged the prestigious Arabian Travel Awards as Best Innovative DMC and The Face of the Future award for their chairman, Salih Gozcu. Salih Gozcu, Chairman of BTB Tours, said: “Here at BTB Tours, we celebrate diversity and are inspired every traveling season by the seemingly limitless creativity of the people we welcome to the UAE from around the globe. That’s why we want to ensure that we celebrate our 5th anniversary with the best travel packages that we will offer our guests. As part of the celebrations, BTB Tours has launched new offerings to accommodate the continuous increase of the travel demand to the UAE” In the last year during the pandemic, BTB Tours growth rate was by 300% and to expand their team to 150 employees across all their 5 offices worldwide. To add to the celebrations, BTB Tours has announced the launch of “BTB Luxury” to cater to high-end guests to Dubai and the UAE.

The Sharjah Commerce and Tourism Development Authority (SCTDA) reaffirms its commitment to empowering professionals in the tourism sector by launching the Hadaf Initiative, which offers rewards and incentives to SCTDA-licensed tour guides. This initiative, which is part of SCTDA’s plan to support national talent interested in establishing a career in Sharjah’s tourism sector, also opens more opportunities for those interested in obtaining a tourist guide license in the emirate. The Hadaf initiative is being launched in conjunction with the World Tourism Day, which falls on September 27 each year. The Hadaf program comprises three main strategies. The first being the hosting of virtual workshops centered around training tour guides to develop relevant skills, keeping pace with the latest global trends within the sector. The training will moreover aid tour guides in increasing their awareness of the importance of having accurate data regarding tourist destinations, as well as the culture and heritage of Sharjah and the UAE in general. The second is for SCTDA-licensed tour guides to receive incentives in appreciation of their efforts in serving the tourism sector and Sharjah visitors. As part of the incentives, tour guides will receive the Hadaf e-card, which provides special discounts and exclusive packages. As for the third one, the Authority will have observers and experts participate in the tours and evaluate the performance of tour guides during their interaction with tourists. H.E. Khalid Jasim Al Midfa, Chairman of SCTDA, said: “The Hadaf initiative, which will initiate the virtual workshops, field inspection tours, and the Hadaf reward card, is part of our commitment to support and reward licensed tour guides and encourage young talent in the tourism sector. This also reflects our confidence in …

dnata Travel is revealing the results of a survey conducted with thousands of UAE travellers in July and August 2021, during the busiest time for travel from the UAE the brand has seen since the onset of the global pandemic. Revealing insights to UAE residents’ travel plans for 2021 and 2022 so far, 86% of the respondents expressed the desire to travel internationally in this time. Of these respondents, 56% indicated a plan to travel to Europe for their next holiday, with more than a half planning to stay for a duration of one to two weeks. This represents a significant increase in room nights compared to previous years, with dnata Travel reporting a past average of three to four night stays in European destinations for UAE travellers. Emily Jenkins, Head of Leisure UAE at dnata Travel, commented: “We conducted the latest dnata Travel survey in July/August 2021, as international travel witnessed significant growth with many countries opening up to vaccinated travellers ahead of the summer, including destinations across Europe, North America, parts of the Indian Ocean, and Asia. “Since the start of the pandemic, we have witnessed a pent-up demand for travel, particularly in the wake of the UAE’s impressive vaccination drive. Much of Europe has eased restrictions for vaccinated travellers offering a wealth of options, with something for every type of traveller, from beach retreats to island escapes and city breaks.” From the dnata Travel survey findings, the top five most sought-after destinations in Europe for 2021/2022 holidays with UAE residents include: Switzerland, UK, Italy, Greece, and Georgia, respectively. Outside of Europe, survey respondents expressed interest in planning travel to Asia, with Thailand making up the vast majority, …

Kanoo Travel has marked a new milestone by rolling out the new Sabre Red 360 (SR 360) across its offices in the Middle East in attempt to fuel its ambitious growth plans by enabling intelligent retailing to improve efficiency and boost recovery. With access to a full spectrum of travel booking and merchandising through an intuitive and customizable user interface, the next generation travel agency desktop SR 360, will help Kanoo Travel address industry challenges and respond to ever changing traveller demands. It will further enhance Kanoo Travel’s consultative service delivery by equipping travel consultants with insightful data and search tools to keep up with the savvy traveller and will give clients worldwide an even greater choice of airfares, hotel rates and booking options including NDC content. The new integration will take Kanoo Travel’s shopping experience to the next level and empower travel consultants to close the deal. “Kanoo Travel has been always at the forefront of offering the best travel services by adopting the latest technology and solutions,” said Ramzi Al Qassab, senior director global partners, Sabre Travel Network Middle East. “Kanoo’s unique product offering, and innovative approach has established its position as a key industry player, as is evident by its performance over the past year. Migrating to SR 360 and recruiting some of Sabre’s intelligent solutions will enable Kanoo Travel to deliver its ambitious growth plans and continue to deliver a highly consultative service to its travellers. We are looking forward to supporting Kanoo Travel through the recovery and beyond.” Kanoo Travel has positioned itself as the corporate travel leader across the Middle by deploying superior products and solutions. “Kanoo’s leadership and team’s achievements combined with Sabre’s …

Al Rostamani Travel & Holidays (ART) and Abercrombie & Kent (A&K) have signed a Partner Agreement that will allow ART to market the A&K products to their client-base in both, B2C & B2B segments. This partnership will bring A&K’s luxury travel products to the travellers in this region and grow Leisure traffic market share in the Middle East, while also enhancing Al Rostamani Travels portfolio in the luxury segment. Abercrombie & Kent, is an award-winning luxury travel company, offering unique holiday experiences to luxury travelers. There’s nothing DIY about A&K. These holidays are tailor-made escapes and each holiday is as individual as the person it is created for. Many travel companies have followed in the tracks they laid down, but A&K remains the original tailor-made, luxury holidays company – and still the best. A&K’s Trade Sales Manager, Mark Harris said: “We are delighted to partner with Al Rostamani Travels, who align with our vision of innovation and putting customer experience first. As our industry recovers from the global pandemic, we are expecting good demand from the U.A.E and GCC markets and will further strengthen our position in this high-potential region along with our partners.” Bimal Jain, General Manager, Al Rostamani Travels commented: “We are very excited to announce this strategic partnership with Abercrombie & Kent, a leader in the Luxury Travel segment. As the world begins to reopen and the prospect of travel becomes a reality again, both companies will focus on delivering high-end unique travel experiences to our customers across all segments, in UAE and the Middle East. There is a growing aspiration and increasing need for safe and exclusive luxury holiday packages and with nearly 60 years’ experience …