Category Archives: Agents

The General Authority for Small and Medium Enterprises (Monsha’at) is planning to host a series of events during “tourism week” in Madinah, to be held from 25 to 29 August 2024. Monsha’at will conduct eight workshops as part of the week-long event, covering topics such as innovation in tourism, tourism routes, tour guides, and showcasing successful local tourism businesses. The event is part of a nationwide efforts to boost the tourism sector; similar events will take place simultaneously in Riyadh, Jeddah, and Al-Khobar. According to Monsha’at, this aims to help local entrepreneurs and investors by highlighting investment opportunities and government support programs for small and medium-sized enterprises.

At a special interview with TravelTV MiddleEast, Kaizad Postwalla, Head – International Sales North America, Canada and GMEA, Air India, shared the two most recent initiatives taken by Air India. He commented, “We recently introduced branded fare families, aligning with the global industry standards. This was rolled out on August 13th, the key attributes and other details of which are being shared with our travel partners. Another key development is our work on the Code Share partnership with Air India Express. This will allow agencies to use Air India Document to cover both Air India and Air India Express sectors through GDS. We already have a Code Share Agreement & Special Prorate Agreement (SPA) with Vistara, enabling Air India flights to be sold on international routes paired with Vistara’s domestic sectors. These initiatives are designed to significantly expand the network available to our agents, providing them with more options to sell, not just within/to/from India, but beyond. We are particularly focused on promoting International-to-International connectivity, which we aim to highlight to and seek support from our travel partners in the Gulf.”  

Sri Lankan Airlines announced operations to Gan International Airport in Southern Maldives, a secluded getaway with luxurious resorts via Sri Lanka especially suited for high-end travellers from the Middle East. This route will have an opportunity for Middle East travellers to explore two destinations at their convenience.  Speaking with TravTalk MiddleEast Jayantha Abeysinghe – Regional Manager Middle East shared, “we wanted to introduce a new experience to our discerning clientele from the Middle East to discover serene, secluded and tranquil areas which appeal to their requirements to enjoy a private luxurious getaway. Adding Gan to our Middle East operations will further enhance connectivity between key destinations in the region and capitalise the growing demand for travel between the Middle East and the Maldives. Our product offering is well suited for our customers from the Middle East such as United Arab Emirates, Saudi Arabia, Qatar and Oman and over the years they have made Maldives their much loved destination, hence we wanted to bring in what we do best, ensuring that our customers have new and personalised luxury experiences.” Speaking on the campaign just launched Abeysinghe further reiterated, “If customers fly to Gan with Sri Lankan, their stay is complimentary for three nights. Middle East travellers can book through their travel agents in order to reap more benefits of this exclusive offer tailor made for the region. We know that our Middle East travellers constantly seek exclusive and less crowded holiday destinations, hence this will be a good fit for the entire family.” The introduction of this new direct service from key Middle Eastern cities to Gan will boost tourism between Sri Lanka, Middle East and Maldives. For Maldives this would …

In a move to attract more visitors from the GCC Visit Qatar recently launched ‘Visit Qatar Pass’ which allows GCC visitors to redeem exclusive offers and discounts on a variety of services throughout Qatar until 1 September 2024. The Pass provides 30-50% discounts and buy-one-get-one deals across categories such as Food & Drinks, Beauty & Spa, Health & Fitness, Fun & Leisure, Room Nights, and Services and Retail. Available on the Visit Qatar mobile application, signing up to the Pass is free and requires only an email address for registration. The offers can be redeemed for advance booking services or at the destination during payment. The Visit Qatar app offers insights into Qatar’s travel, tourism, and hospitality offerings and is available in 8 languages. Qatar inaugurated new hotels and attractions in 2024, including the country’s largest waterpark, Meryal Waterpark, and a new resort experience, ‘Our Habitas Ras Abrouq’ at the edge of the UNESCO protected Al Reem Biosphere. Earlier this year, Visit Qatar and Qatar Airways launched the ‘Stopover in Qatar’ packages, offering five exciting options for travellers with limited time to explore the country. It is imperative to highlight that in 2023, the number of travelers and hotel room nights for stopovers in Qatar more than doubled compared to 2022. These events, initiatives, and attractions underscore Qatar’s commitment to diversifying its events calendar and offering unparalleled experiences for all kinds of tourists. In the second half of 2024, Qatar aims to further elevate its touristic landscape with exciting events, including the Formula 1 Qatar Airways Qatar Grand Prix 2024 and the highly anticipated unveiling event for the Michelin Guide Doha 2025. Outdoor Cooling Technologies in Qatar Qatar’s innovative and …

With TravTalk ME as media partner for China Visitors Summit, more partners have joined in for this year’s event as travellers from China increase to the emirate of Dubai for its flexibility and visa on arrival. Dubai Entertainment Holdings joins CVS, China Visitors Summit as a golden sponsor from 5- 6 September at SO/Uptown Dubai.  As part of their sponsorship, they will host all 120 participating Chinese buyers for a day of thrilling adventures at Real Madrid World and a dinner reception at the magnificent LAPITA Hotel and Resort. Dubai Holding Entertainment is one of the largest and most diversified entertainment groups in the region, dedicated to cementing the Emirate as one of the world’s most desirable tourist destinations. Real Madrid World Adventures: All 120 Chinese buyers from mainland China, Taiwan, and Hong Kong will experience a day at Real Madrid World (RMW), the first-ever Real Madrid-themed park celebrating football and basketball.

Sabre Hospitality announced a long-term partnership with Protect Group to integrate trip guarantee services into the SynXis Booking Engine. This partnership aims to provide guests with increased peace of mind when booking their stays. With this new integration, hotels using SynXis Booking Engine can offer Protect Group’s trip protection guarantee at checkout. This feature allows guests to book with confidence, knowing they can receive a refund for covered events. The SynXis Booking Engine, known for its scale and stability, will now deliver even greater value to hoteliers and their guests through this collaboration. “Partnering with Protect Group complements SynXis Booking Engine by adding a critical layer of assurance for the guest and increased conversion for our hoteliers” said Ethan Wiseman, Head of Distribution, Sabre Hospitality. “This integration supports our strategic imperative to advance retailing and travel-centric eCommerce capabilities in the travel industry. By offering trip protection guarantees, we are providing our hotel partners and their guests with the confidence and security they need.” The partnership with Protect Group underscores Sabre’s dedication to improving the booking experience for hotel guests and offering innovative solutions to its hotel partners. By incorporating Protect Group’s trip guarantees, Sabre Hospitality continues to set the standard for customer-centricity in the hospitality industry. “We are thrilled to partner with Sabre Hospitality and integrate our trip protection services into SynXis Booking Engine,” said Stuart Barclay, chief revenue officer (CRO), Protect Group. “This collaboration allows us to reach a broader audience and provide a valuable service that enhances the guest booking experience. We look forward to working together to deliver exceptional value to hoteliers and their guests.” Sabre Hospitality’s SynXis Booking Engine, one of the largest in the hospitality industry, …

H.I.S integrates IBS Software’s innovative technology solutions to modernise the air shopping experience for customers. Extending a 14-year strong partnership with IBS Software – a leading SaaS solutions provider to the global travel industry globally – H.I.S. will continue a transformative technology approach to travel. The renewed partnership allows H.I.S. to continue to create a modern customer experience using next-generation digital solutions. This is achieved by leveraging IBS Software next-generation technology solutions to integrate suppliers and/or partners within the customer offers process. This shift towards Artificial Intelligence and Machine Learning enabled automation will allow H.I.S. to deliver an enhanced shopping experience for customers, with heightened personalisation and targeted offers. The collaboration reflects H.I.S.’ ambition to meet the needs of the changing digital consumer. By continuing to implement IBS Software’s forward thinking technical solutions, H.I.S. will be ready to serve and adapt to their customers digital travel needs. Kiyoshi Takano, Executive Officer of IT&DX Division, H.I.S., said, “Understanding Customer Lifetime Value (CLV) is crucial for H.I.S. business for sustainable growth. It’s not just about the first sale—it’s about building lasting relationships that keep customers coming back for more. Our extended partnership with IBS Software will help us remain digitally innovative and meet the changing needs of our customers, enhance customer satisfaction, foster loyalty, and drive repeat business. Continuing to focus on our digital transformation is a key business priority for us, and IBS Software’s expertise will not only allow us to use technology to deepen our offerings and modernise our shopping experiences, but also benefit our internal operational efficiencies.” “H.I.S. recognizes the role that advanced technology plays in transforming customer service. Our combined expertise and shared vision for innovation will enable us …

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) and Miral are bringing the prestigious luxury travel fair LOOP CEE to the Middle East for the first time. Titled LOOP BEYOND BORDERS, the landmark event will be held from 15 to 19 September at Saadiyat Rotana Resort & Villas in Abu Dhabi and Anantara Qasr Al Sarab in Al Dhafra. The high-end platform aims to gather distinguished local hospitality brands, offering them an exclusive opportunity to showcase their products and engage with ultra-luxury buyers, travel partners, and agents from Central and Eastern Europe. Over the course of five days, each exhibitor will have the opportunity to conduct 62 appointments, each lasting for 15 minutes, alongside numerous other opportunities to connect with over 100 top tour operators and agents from 16 central and eastern European countries – Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Slovenia, Croatia, Serbia, Bosnia and Herzegovina, Montenegro, Albania, and North Macedonia. Abdullah Yousuf, Director of International Operations at DCT Abu Dhabi, said: “We look forward to hosting the Middle East’s first ever LOOP CEE event in Abu Dhabi and Al Dhafra, reinforcing the emirate’s position as a premier destination for luxury travellers seeking the most refined of experiences. LOOP BEYOND BORDERS not only supports Abu Dhabi’s journey to becoming one of the most prominent, must-visit locations in the world, but provides unparalleled networking opportunities and knowledge exchange, strengthening our ties across central and eastern European markets, and fostering long-term collaboration.” Taghrid AlSaeed, Executive Director of Group Communications and Destination Marketing at Miral said: “We are happy to host the Middle East’s first-ever LOOP CEE event in Abu Dhabi, particularly on Saadiyat Island, …

THE RIG. project has entered into a Memorandum of Understanding (MoU) with The Helicopter Company (THC), the Kingdom’s leading commercial helicopter operator. This collaboration aims to provide a premium helicopter transport service for visitors traveling to and from THE RIG., the world’s first offshore adventure tourism destination situated in the Arabian Gulf. The agreement signifies a joint commitment to enhancing Saudi Arabia’s tourism and entertainment offerings in line with Saudi Vision 2030, particularly focusing on improving transportation infrastructure and elevating the hospitality sector in the country. Raed Bakhrji, CEO of OPDC, and Captain Arnaud Martinez, CEO of THC, officially signed the MoU, marking the commencement of a strategic partnership centered on operational excellence and innovative visitor transportation. Under this partnership, THC will leverage its expertise to provide specialized helicopter services characterized by high standards of safety, comfort, and efficiency, thereby significantly enhancing the overall visitor experience. Raed Bakhrji highlighted the importance of the agreement, expressing, “Our strategic partnership with THC underscores our dedication to providing an exceptional visitor experience. Through the seamless incorporation of premium helicopter transport into THE RIG.’s services, we are not only improving accessibility but also enriching the Kingdom’s vibrant tourism sector in alignment with Vision 2030.” Captain Arnaud Martinez added, “We are thrilled to collaborate with OPDC on this groundbreaking project. This partnership is a testament to our commitment to delivering top-tier helicopter services that meet the highest standards of safety and quality. By integrating our helicopter services with THE RIG, we aim to contribute to the Kingdom’s ambitious vision for the future. THC is determined to prove that everything is possible in aviation with the right partner.”

Sabre Hospitality announced the renewal of its long-term agreement with Wyndham Hotels & Resorts, the world’s largest hotel franchisor with more hotels than any other company in the world. Under this renewed agreement, Wyndham will continue to utilize Sabre’s cloud-based SynXis Central Reservation System (CRS) to manage its operations, reaffirming Sabre Hospitality as their exclusive global central reservation system provider for nearly two decades. SynXis CRS is the leading global hospitality commerce and distribution platform, enabling hoteliers to achieve their strategic goals with streamlined distribution, centralized control, and greater flexibility. With this renewal, Wyndham will continue to benefit from efficient pricing and inventory management, extensive global distribution connectivity, robust bulk upload tools, and a fully integrated guest profile linked to its Wyndham Rewards® program. The platform will also help Wyndham to maintain its competitive advantage while continuing to deliver memorable experiences to guests. “We are thrilled to continue our long-standing relationship with Wyndham Hotels & Resorts,” said Gene Guhne, senior vice president, global managing director, enterprise sales for Sabre Hospitality. “This agreement is a testament to the strength and reliability of the SynXis platform. We are dedicated to supporting Wyndham’s strategy by delivering innovative solutions that meet the evolving needs of their global portfolio.” Wyndham Hotels & Resorts, renowned for its extensive global footprint, operates 25 brands comprising over 9,100 hotels across 95 countries. With nearly 70 million transactions annually, Wyndham remains committed to providing industry-leading technology to its global portfolio of franchisees and hotel operators. This extended partnership underscores the enduring power of the SynXis platform, known for its stability, security, and scalability. “Our collaboration with Sabre Hospitality has been instrumental in our ability to offer superior technology solutions …