Category Archives: Agents

Yalago, part of the Emirates Group and one of the world’s fastest-growing leisure bed banks, recorded a 92% increase in hotel bookings in 2022 compared to the previous year. Reporting on latest trends from across all global markets, the wholesale specialist reveals record-high figures for the number of travellers, spend per booking, and length of stay throughout the year. Travellers are spending 30% more per booking, taking on more extensive meal plans such as all-inclusive, and booking five-star hotels as a majority (45%). They are also staying for longer, with the average number of nights per stay increasing to five, compared to four nights in previous years. Astrid Kastberg, General Manager of Yalago, commented: “With more destinations now open for international travellers, we are seeing incredibly strong demand for all our key destinations. Looking ahead, we are expecting this trend to last as flight capacity continues to expand to reach pre-pandemic levels. This is especially true for some of our key source markets in the Asia-Pacific region, which are yet to return to pre-pandemic flight capacity. “Through our industry experience and partnerships, we aim to support worldwide travel companies in offering an ever-growing hotel portfolio for leisure travellers. We have built a reputation for our expertise globally, in destinations including Dubai, the Indian Ocean, Florida, Spain, and others, and continue to build on these destinations, alongside new locations across the globe. “The UAE, USA, Maldives and European cities as an example, remain extremely popular, while in the last couple of months we have seen a considerable increase towards bookings in Southeast Asia. Across Asia, five-star resorts are in demand, yet remain affordable and attractive with our exclusive discounts and value-adds.” …

Kanoo Travel, the largest travel company in the MENA region, has started a new partnership with dcs plus, a global leading travel technology company. This investment will further enhance the technological infrastructure, strengthen Kanoo Travel’s operational activity and upgrade the services towards its impressive portfolio of customers. Kanoo Travel will power their operations with TINA, the travel ERP developed by dcs plus. TINA is one of the world’s most advanced web-based ERP systems for the travel industry and is favored by members of large global TMCs. With an operational footprint that spans over an extensive network of offices the Middle East, North Africa, and Europe, Kanoo Travel aims to achieve a greater control and efficiency through digitalization. This new partnership will enable Kanoo Travel to achieve greater control through seamless processes, reducing the operational costs and offering a best-in-class traveler experience at every touchpoint of the customer journey. Furthermore, Kanoo Travel will leverage the state-of-the-art technology from dcs plus to optimize business processes, utilizing smart analytics and data, which will be integrated across different platforms at group level for Bahrain, Kingdom of Saudi Arabia, United Arab Emirates, Oman and Egypt. Zaeem Gama, Divisional CEO of Kanoo Travel: “Our partnership with dcs plus is a fundamental element of our ambitious roadmap to advance the travel industry through digitalization, further reflecting our commitment to provide the most sophisticated travel solutions on a global level. We believe in establishing key strong partnerships in the region to fully execute our full-scale digitization plan and ambitions, which allows us to become agile and seamless especially in an ever-evolving landscape. dcs plus and Kanoo Travel have a collective vision, and together we will capture untapped opportunities …

The year kicked off with the largest tourism networking event Fitur which brought together 131 countries with over 120,000 professionals and about 90,000 visitors. It was held  under three themes of the main events revolving around “Tourism, Culture and Heritage”, “Urban Tourism” and the challenges facing the sector following the recovery and the major projects of Turespaña. Daniel Rosado Director Spain Tourism GCC shared, “Most of the Arab countries exhibited their tourist attractions at FITUR, but it is worth highlighting the wide variety of opportunities offered by both the United Arab Emirates (UAE) and Saudi Arabia.  Kingdom of Saudi Arabia, in the framework of their Vision 2030, has started to take historic steps such as the e-visa. For its part, the UAE exhibited at FITUR the boost it has given to the tourism sector over the last five years. In relation to international participation, the strongest growth is recorded in Asia-Pacific (163%), Africa (88%) and the Middle East (60%).” Balaji Ramgopal, COO of Al Arif Sons travel reiterated, “Greetings from Madrid! I am thankful to the UAE Spain Tourism team for the support extended in my trip to attend FITUR event 2023. Our company Al Arif Sons Travel is one of the agencies specialized in curating luxury leisure holidays for UAE national families. At FITUR I was very happy to witness such a mega event after the pandemic. There were more than 7 large pavilions with various destinations representing with exhibiting large stands, flooded with exhibitors and buyers. South American destinations were in big focus due to Spanish speaking Travellers. However, there were big exhibits of Asian and European countries as well. It was a great opportunity to meet some …

Last weekend, Singapore Airlines and Singapore Tourism Board hosted 126 travel trade partners from the UAE for a special desert safari as their first trade engagement for the year. Travel trade partners were able to enjoy from dune bashing, sand boarding, riding the camel and other memorable experiences amidst being with so many partners whom some met after many years. The event was graced by Consul General of the Republic of Singapore in Dubai Raziff Aljunied. Addressing the trade partners HE Consul General, “first of all I would like to thank all of you for the support that you have rendered to us and for accepting the invitation to attend today’s event put together by Singapore Airlines and Singapore Tourism Board. I would also like to inform that now Singapore is fully open and we are ready for business, it was a trying time for us with covid, but now we are coming back with a vengeance and you can also capitalise with revenge travel as we say, so continue to have Singapore as the top of the mind destination for your travellers.” “It is a pleasure to be back for a trade engagement activity which is of a very unique kind, this is the first time that we are conducting a desert safari trade engagement activity for the past six years, I have never done a trade engagement activity in such a setting. First of all a big thank you to all of you for bringing travellers from the UAE to Singapore. In 2022, Singapore opened in April for international vaccinated travellers without quarantine. So overall in 2022, we have received 6.3million visitors which is above our forecast.” Ashwin …

At a special gathering hosted by Singapore tourism board and Singapore Airlines recently it was shared by GB Srithar – Regional Director, India, Middle East & South Asia – Singapore Tourism Board that international visitor numbers had exceeded their own forecast. Srithar shared, “I’m happy to say that Singapore tourism board remains engaged in this market.  Singapore international visitor numbers reached 6.3 million in 2022, which is 33% of 2019, exceeding our own forecast of last year, which was between 4 to 6million. So at 6.3 million we have exceeded out own forecast. Tourism receipts estimated to have reached 13.8 to 14.3 billion dollars which is above 50 to 52% of 2019 TR. Looking at Middle East market, overall GCC, we welcomed 79,630 which is about 61% of 2019’s IVA and UAE specifically we welcomed 42,970 which is about 35% of 2019 IVA so those are the numbers and the peak months have been July and August last year which registered very strong visitor arrivals and the average length of stay was about 3 to 5 days. In terms of importance of the market, UAE is our number one source market in the region.” He further reiterated, “We continue to welcome visitors from the Middle East, the good thing is that Singapore is very much open, it is quarantine free and you can come to the country and moving around in various places like in Dubai is the same as before. My key overarching message is that Singapore is not only welcoming leisure travellers, as Singapore continues to be a family holiday destination, the Middle East travellers when they come to Singapore learn that its very easy to enjoy in …

The educational trade visits, underway from 28 January, are a mix of three-to-five-day itineraries to destinations across England, Wales and Scotland, showcasing the latest tourism products to international buyers and that Britain is packed full of fresh and exciting experiences for visitors to come and enjoy right now. Buyers from 16 international markets are taking part in the educational visits including representatives from the UK’s three largest inbound markets the USA, France and Germany, as well as from Australia, Belgium, Brazil, Canada, China, Japan, the Gulf Co-operation Council (GCC) countries, India, Italy, the Netherlands, the Nordic countries, South Korea and Spain. VisitBritain CEO Patricia Yates said: “We are delighted to be showcasing Britain to international buyers to drive bookings. From the beauty of our coast and countryside to the exciting variety of our cultural attractions to our world class dining and accommodation, buyers will experience first-hand the warmest of British welcomes and the outstanding and varied tourism products on offer.  Working with the international travel trade is crucial to ensuring they are ready to sell Britain, as well as to broadening travel itineraries, encouraging visitors to explore further and stay longer.” VisitBritain’s in-country teams have worked in partnership with destination management organisations and destination management companies across England, Scotland and Wales to develop itineraries tailored to each market. All itineraries include London before the buyers embark on visits to destinations including Manchester, Liverpool and the Lake District; Bath, Bristol and the Cotswolds; Newcastle and Northumberland; Cambridge; Somerset; the West Midlands; the English Wine Region; Edinburgh; Cardiff and other regions of Scotland and Wales. The hosted visits are part of the national tourism agency’s ‘Showcase Britain’ event, which gets underway with …

Red Sea Global (RSG), the developer behind two of the world’s most ambitious regenerative tourism projects, has confirmed its flagship destination, The Red Sea, has joined the exclusive Serandipians network of luxury travel and hospitality organizations. Set to welcome its first guests in 2023, The Red Sea is one of the first Saudi tourism destinations in the Kingdom to join Serandipians, and is one of just a small select number of luxury destinations to join the network before officially opening to guests. An industry-leading ecosystem drawing together the best boutique luxury travel agencies and hospitality brands from around the world, Serandipians has specifically selected The Red Sea to join its community on account of the destination’s ambition to deliver outstanding services and best-in-class accommodation in a breathtaking location along Saudi Arabia’s west coast. Combining the natural beauty of rolling sand dunes, untouched islands and abundant coral reefs with first-class luxury guest experiences, The Red Sea is poised to welcome travelers to Saudi Arabia as one of the world’s few remaining unspoilt gems. Our partnership with Serandipians will help us bring regenerative tourism to the world, and demonstrate a new kind of sustainable development that aims to enrich natural capital and benefit the environment in which we operate said John Pagano, Group CEO of RSG. An impressive portfolio of 13 internationally renowned hotel brands have already announced they will have a presence at The Red Sea, including Ritz Carlton Reserve and Miraval hotels, the first to operate in the Middle East. In addition to some of the world’s leading luxury hotels, travelers will enjoy a bespoke and unique experience at The Red Sea that caters to every need. Guests have the …

Sabre Corporation announced the extension of two agreements with Pakistan International Airlines (PIA). The national carrier of Pakistan has renewed its multi-year content distribution agreement with Sabre and the two companies have also agreed to continue their strategic joint venture partnership in the Pakistani market. The carrier and Sabre have had a successful GDS joint venture in Pakistan since 2004. The extension of the content distribution agreement means that PIA will continue to have full access to Sabre’s extensive global seller network. PIA will also continue to work with Sabre in a joint venture which allows the airline to better market and sell its content using Sabre’s advanced technological solutions, including the intuitive ‘Sabre Red 360’ point of sale, to Travel Agents across Pakistan. “We are delighted to have reaffirmed and strengthened our relationship with Sabre with these two renewals so that, together, we can move forward with our plans to not only grow PIA’s footprint and revenue, but also to facilitate growth in the wider Pakistan travel ecosystem,” said Air Vice Marshal Muhammad Amir Hayat, Chief Executive Officer, Pakistan International Airlines. PIA services a vast network of locations across Pakistan and throughout Asia, Europe, and the Middle East, and has ambitious plans to expand its network further. “We greatly value our partnership with PIA, and we’re pleased and proud to have cemented this important relationship with these multi-year renewals. As the travel industry recovery continues apace, it’s vital that the travel agency community in Pakistan can access Sabre’s advanced global suite of solutions and services,” said Brett Thorstad, Vice President, Sabre Travel Solutions, Agency Sales, Asia Pacific. “We are excited about the growth trajectory of the Pakistan market and …

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) successfully concluded the ‘Experience Abu Dhabi GCC Roadshow 2022’ in Riyadh, Jeddah, Dammam, and Kuwait recently. The roadshow drew the participation of 17 DCT Abu Dhabi partners, including Etihad Airways, the national carrier of the UAE; and Miral Destinations, the one-stop trade and promotional partner for Yas Island and Saadiyat Island. The partners jointly showcased how GCC families, couples and youth can enjoy Abu Dhabi’s diverse range of exciting, inspiring and restoring experiences in the winter season. The roadshow kicked off in Saudi Arabia, a top five source market for Abu Dhabi,  with the final leg concluding in Kuwait. Through one-on-one meetings, presentations and group discussions, DCT Abu Dhabi and its delegation met with nearly 600 travel trade professionals where they presented the new destination campaign, ‘Experience Abu Dhabi. Find Your Pace’ as well as highlighted the action-packed Abu Dhabi Calendar that continue to feature a vibrant line-up of sports, family fun, culture, music and nightlife events. Abdulla Yousuf, Director of Travel Trade and Market Development at DCT Abu Dhabi said: “It was an absolute pleasure to meet our valued travel trade partners in Saudi Arabia and Kuwait, and to share everything that Abu Dhabi has to offer in the new year and beyond. The GCC region continues to be one of our biggest source markets for leisure travel in Abu Dhabi. Through this roadshow, we were able to reaffirm our support for our valued stakeholders, showcase our destination highlights, and introduce our new destination campaign, which is inspiring more and more travellers to consider Abu Dhabi for an unrivalled holiday experience.” The roadshow also spotlighted the many …

The Kingdom of Saudi Arabia has announced the launch of a range of products, packages and experiences for pilgrims from Turkey who are wishing to visit Makkah and Madinah. A special trade roadshow hosted in Istanbul recently by the Saudi Tourism Authority announced that Turkish citizens can now obtain an entry visa into Saudi quickly and easily. Turkish nationals wishing to visit Saudi will now have the option to obtain a tourist visa through the Saudi Embassy or Consulate in Turkey, the visa issued within 48 hours through accredited travel and tourism offices in Turkey which are listed on the Saudi Ministry of Foreign Affairs website. Residents of the United States of America, United Kingdom, and European Union countries, or holders of United States, United Kingdom, and Schengen active visas; can obtain the visa upon arrival at the international airports in the cities of Jeddah, Madinah, Riyadh and Dammam. The Ministry of Hajj & Umrah also launched Nusuk (nusuk.sa/tr), an integrated digital government platform designed to enhance and enrich the Umrah experience for Muslims visiting Makkah and Madinah in Turkish. The platform will enable simpler arrival procedures for visitors to perform Umrah and a range of services that will include facilitating visas, permits, booking processes and procedures along with special packages for Makkah, Madina and a host of other historical religious sites in Saudi. Additionally, Saudi citizens can now issue a personal visit visa for their friends, as can citizens and residents wishing to host their relatives.  This can be done through the unified national visa platform visa.mofa.gov.sa. Fahd Hamidaddin, CEO and Member of the Board at Saudi Tourism Authority and Managing Director of Nusuk, said: “Saudi continues its efforts …