Category Archives: Agents

Mastercard and Bahrain-based fintech Infinios Financial Services have announced a strategic partnership to advance the digitization of business-to-business travel payments between travel buyers and suppliers through the first Mastercard Wholesale Program launch in region. The collaboration will enhance liquidity for travel suppliers, such as travel agencies, through greater transaction flexibility, transparency, and security. Infinios will deploy the Mastercard Wholesale Program, a virtual card based B2B payment product, to its travel industry customers using its proprietary technologies to help them secure, streamline, and automate B2B travel transactions. The combined solution has been specifically designed for and with the travel industry, addressing the lack of visibility, control, and protection associated with manual payment methods that are still rife across the sector. Andrew Sims, co-founder and CEO of Infinios Financial Services, said: “We are excited to be continuing to develop our relationship with Mastercard in the B2B travel payments space in line with our commitment to support the overall financial ecosystem in the region. The combined strength of Infinios’s comprehensive technology capabilities and the pricing structures available through the Mastercard Wholesale Program will enable us to provide a further boost to the corporate travel industry as it continues to recover from the ill effects of the global pandemic.” Khalid Elgibali, Division President, Middle East and North Africa, Mastercard, said: “As consumers regain the confidence to seek out and book travel experiences, legacy B2B payment processes threaten to hold the industry back. It is now vital that organizations across the sector consider how their payment strategy can secure growth and improve liquidity. Innovation must play its part in ensuring that travel payments are not only simple and convenient but, even more importantly, flexible and …

Travelport announced the acquisition of Deem, a leading corporate travel management platform. Since launching the company’s next-generation marketplace, Travelport+, Travelport has continued its investment in innovation, with the acquisition of Deem being the latest example. “The game-changing acquisition of Deem by Travelport will fulfill a growing, post-pandemic need for a tight, fully-integrated corporate tool that will provide access to all multi-source content, including NDC,” said Greg Webb, CEO of Travelport. “We’ve been laser-focused on investing in technology innovation, and Travelport+ has simplified the agency workflow, upgraded how travel content is curated, and enabled modern travel retailing. Now with the acquisition of Deem, Travelport will provide corporate travel with award-winning, complementary tools that are as revolutionary, modern, and easy-to-use as Travelport+.” Previously owned by Enterprise Holdings, a leading provider of mobility solutions, Deem has long been recognized as the foremost modern technology for the corporate travel industry. Named one of Fast Company’s Most Innovative Companies of 2022, Deem has pioneered its suite of online booking and travel technology products for business travelers, travel managers, travel-management companies and suppliers, making the corporate travel experience more efficient for all. Deem has continued to grow its share of the corporate travel business, and Travelport’s investment intends to further accelerate that growth on a global scale. “Deem is pleased to be joining the Travelport family,” said David Grace, President of Deem. “We are proud of the growth and success Deem has achieved in recent years. The acquisition by Travelport will enable a strong future of global growth for Deem and help accelerate the delivery of travel management solutions in a rapidly evolving industry. We want to express our sincere appreciation to our customers, as well …

Turespaña in partnership with Emirates Holidays conducted a B2B activation at the newly launched Emirates World store at the Town Centre Mall ,Jumeirah. This is first of a kind activity at the store and had around 25 select HNWI clients of Emirates Holidays to whom Daniel Rosado – Director , Spain Tourism presented the many offerings from Spain to the Emirati clients in particular . The event started off with the guests  experiencing zero alcohol grape beverages from Bodegas Torres- a renowned Spanish winery that has been quite popular with Middle Eastern clients followed by some light entertainment for the guests who won various prizes like Spanish goodie bags and gift hampers.” Speaking with Tourism breaking news Daniel Rosado, Director Spain Tourism GCC, reiterated, “ It’s always great to interact with direct customers and understand their viewpoints and expectations about Spain as a destination . It was a good turn out and we were very happy to learn that most of the customers have been to Spain at least once and have Spain on their mind for the upcoming holidays “ Namratha Rose, Marketing Manager Spain tourism shared, “ We have been trying to conduct different kinds of activities to promote Spain and this collaboration with emirates holidays is definitely a good one as this is the first time we had an in store activity and it was good to see everybody experience a bit of Spain and enjoy their time at the store . We will be having more of these activities for our B2C clients in the coming months as well  “  

At a recent interview with Tourism breaking news, JVR Fernando Chief Commercial Officer Satguru shares how they have been actively opening offices across different parts of the world, from the far east to the Middle East, Europe and South America over the past few months. “This year we have opened our offices in Manila & Vietnam in the Far East, Bahrain, Kuwait, Jordan & Israel in the Middle East and Madrid in Europe, Argentina and Mexico in South America.” Venturing into different areas in order to ensure that each touch point is taken care of, Satguru is on a journey perfecting and adding products, services, new platforms and verticals to create a whole suit of services. Highlighting their new B2B venture Fernando reiterates, “we would like to highlight our brand “ITVAR” which is the flagship of our group. We would also like to highlight the new look and feel of B2B business “T3”.Other new ventures include our charter division, Medical tourism, Cargo, Cars in Africa ( Our Rent A Car division) and Visa Done( Our online visa portal).” Their new GSA wing has caught the attention of many B2B partners over the past few weeks as they started venturing out with their new campaigns. Fernando explains, “Itvar is our GSA Wing representing all our air and non-air products. ITVAR is launched to provide a more cohesive and consistent representation service to clients and ensure that clients’ representation needs are met in a timely, efficient and effective manner. Currently, Itvar holds 65+ GSAs around the globe.”

Tourism Malaysia boost its promotion activities in Iran by participating in the 16th Tehran International Tourism Exhibition (TITEX) which was concluded last week. This provided a platform to reconnect and further develop more partnership in positioning Malaysia as a preferred destination for Iranians. This four-day exhibition features networking sessions between travel experts, tourism and hospitality sectors that are based in Iran. Tourism Malaysiais participation in TITEX this year sees six tourism industry players from Malaysia including travel agensts, hotels and airlines namely BetterBooking Travel & Tour, Toranj Tour and Travel Company, Gulliver Tour and Travel Company, Siahrood Holiday Sdn. Bhd., IOI Cluster Hotels and Air Arabia. Malaysia’s participation in the exhibition provided an avenue for Malaysia tourism industry players to network and solicit for new business with the Iran counterparts. It is also a platform to update industry players of Malaysia’s latest tourism developments and strengthen awareness on Malaysia as an ideal holiday destination for this market. Furthermore, TITEX will also gave visitors an insight to the many exciting packages and to promote some of the country’s latest attractions and destinations such as Kuala Lumpur, Genting Highlands and Penang for shopping, family fun and theme parks. Last year’s road show to Tehran which was led by the Director General of Tourism Malaysia, Dato’ Hj Zainuddin Abdul Wahab in May  2022, together with Malaysian travel trade players and officials validated that Malaysia maintains as one of the top of the mind travel destinations for this region. Tourism Malaysia’s promotion campaign as such is a continuous effort to boost inbound tourism to a greater height in the hope to achieve 15.6 million international tourist arrivals with MYR 47.6 billion in tourism receipts …

Qatar Tourism (QT) represented the State of Qatar in the 16th edition of the Tehran International Tourism Exhibition (TITE) 2023. As the first participation, QT’s booth included trade partners Qatar Airways, as well as The Torch Doha, Travel Designer WLL, Rixos Gulf Hotel Doha, and Banana Island Doha Resort. The tourism exhibition, which concluded at the Tehran International Permanent Fairground, presented the ideal opportunity for Qatar to highlight the latest developments in its tourism industry and showcase its newest tourism and hospitality offerings. In addition, it provided a platform for Qatar to network with prominent travel operators, agencies, and airlines in Iran, to increase business-to-business and business-to-consumer awareness on Qatar and provide an update on the destination’s offering. Chief Operating Officer of Qatar Tourism, Berthold Trenkel, said: “Iran is one of 15 target markets identified by Qatar Tourism as a primary source for visitors looking to relax, rejuvenate and take in Qatar’s vibrant culture. Participating in TITE allows us to share with sellers in Iran the information they need to expand and promote tourism opportunities to Qatar for their local, resident population. Initiatives such as these are important to help Qatar Tourism achieve its 2030 strategy, which aims to increase the number of visitors to Qatar by threefold, increase spending by 3 to 4 times, and grow the GDP contribution of the tourism sector to 12% by 2030.” Visitors to the Qatar pavilion (Hall 41 – Booth 18) were invited to learn about Qatar’s unique culture, beautiful outdoor spaces, and warm hospitality, all while exploring some of the newest attractions and favourable travel regulations that are set to boost the visitor experience.

For the first time, the two most visited countries by the GCC, France and Spain have collaborated to bring out a special event titled, “Marhaba France, Spain 2023” which will take place in the Sultanate of Oman from 6th to 9th March 2023. The on-site event will bring in 70 suppliers from the two countries to meet 100 buyers from nine countries in GCC and ME region and expects to conduct over 2000 meetings. Karim Mekachera, Regional Director, Middle East, and Turkey, Atout France, “We will be organising Marhaba in collaboration with Spain and will be named as “Marhaba France, Spain 2023”. We have an array of 70 suppliers that will come over to meet with the travel trade from the region coming from nine different countries and of course this year we wanted to make something new and something different and as we work in the tourism industry, we thought to organise this event in another great destination and very popular in France, the Sultanate of Oman. Over three days we will have more than 2000 meetings, along with a special entertainment program, a special press corner for journalists to meet with all the different stake holders and promote both destinations. France and Spain remain as the two first destinations in terms of tourist arrivals in the world, so with this collaboration we also intend to introduce our travel trade to make the most of this event and partnership as they will be able to design new itineraries which can cover both countries France and Spain as they plan for their clients. We want the travel trade to think out of the box and give their Middle East clientele …

Ensuring that France would still be the top of the mind destination, Atout France kicks off the year with a tailor made e-learning programme designed for the travel trade in the Middle East, called “France Connaisseur.” This platform consists of 19 modules which provide content relevant to the travel trade to better understand the destination, think out of the box and design packages and itineraries combined with areas in France that are hitherto unknown. Karim Mekachera – Director Middle East and Turkey – Atout France addressing the travel trade shared that it was important to keep the travel trade updated after the challenging years, hence they conducted various research and compiled a platform tailor made for the region. Mekachera reiterated about the destination France plan for 2030. “The e-learning platform is brand new and today we launched it for the first time in the region. The whole world went through a crisis, but the resilience is there so now we have to update the knowledge of the travel trade professionals on the knowledge about the destination, this is the first reason, secondly, we want to go beyond the traditional destinations and we have to help the travel trade to think outside the box, for this we need to give them the right tools and the right content to design some new itineraries, new packages for their clientele. I think of course, Paris is Paris, the gateway to France, the French Alps for Ski and the French Riviera for the summer season but there are also many other destinations to discover in the country and that is the aim of this e-learning programme.” Zamira Ismatova – Travel Trade Manager Middle East …

Jazeera Airways partnered with the Georgian National Tourism Administration and Convention Bureau of Georgia to organize a roadshow promoting travel and tourism to Georgia. The event was attended by His Excellency Konstantin Zhgenti, Ambassador of Georgia to Kuwait, local travel agents and Jazeera Airways business partners from Kuwait. Speaking at the event, Ambassador Zhgenti said: “We welcome further development of all kinds of friendly relations between Kuwait and Georgia. Mostly important are people to people relations and economic and business cooperation. Direct flights between Kuwait and Georgia helped to develop our relations in this. Jazeera is the leader in this sphere. Tourism is also very important field in our cooperation and this event shows how aviation and tourism can cooperate successfully in this. I am pleased that Georgia is very popular touristic destination in Kuwait and hope that more and more Kuwaitis with support of Georgian tourist authorities visit Georgia in future.” A visa free destination for Kuwaiti citizens, Georgia offers a rich culture, dense history and diverse landscapes making it an ideal for both history and culture lovers. It also offers adventure sports for thrill seekers and green valleys for those that enjoy relaxing scenic views making it the perfect place for individuals and families, both in summer as well as winter. Jazeera Airways operates direct flights from Kuwait to Tiblisi, Georgia. While Tiblisi boasts great culture and food, there are also several other cities in Georgia that are a must visit such as Kakheti, Kudaisi and Gadauri. The flight duration is just under two and half hours, making it a convenient destination to plan a quick getaway from Kuwait. Bharathan Ravindran, VP – Sales for Jazeera Airways added: …

Kicking off the year ensuring the agents keep Switzerland at the top of their mind, as they recorded a surplus of tourists from the region last year, Switzerland Tourism Board in the GCC conducted its Race to Switzerland where 80 of the leading travel trade agents learn and specialise about the latest offerings and new destinations in Switzerland for a period of 24 hours. The event kicked off this year in Abu Dhabi’s Yas island, Matthias Albrecht Director Switzerland Tourism GCC shared the importance of the event to learn about the many new areas, attractions, hotels and the Swisstainable approach that they have been promoting with their efficient Swiss travel system. Last year Switzerland recorded a surplus of visitors from the GCC and this is yet another important initiative to ensure that the GCC will continue to explore the many new offerings in the destination. Speaking with TravelTV Matthias Albrecht Director Switzerland Tourism GCC reiterated, “It’s a fantastic event and we are very happy to be back as it’s the Race to Switzerland. It’s where the best travel agents from the UAE compete with each other in groups and they are somehow in a virtual trip through Switzerland and this year on the grand train tour of Switzerland where they visit different destinations, and then they participate in games and quizzes and get some points and at the end of their journey through Switzerland they have the chance to win a trip to Switzerland. We have 19 partners from Switzerland and Swiss International Airlines, they all have different break out sessions and they brought together some wonderful games, it’s a corporation between not just the Swiss partners but also the …