Category Archives: Agents

Crystal cruise experiences launched its state-of-the-art booking engine, designed to streamline and enhance the booking experience for travel advisors. This groundbreaking platform went live on 1st August 2024, offering unparalleled ease of use, advanced features and robust support tailored to meet the needs of today’s travel professionals. With the launch of this sophisticated tool, Crystal aims to set a new standard in the cruise industry, making it simpler and more efficient for travel advisors to manage cruise bookings. The booking engine, seamlessly integrated into crystalcruises.com, offers a suite of resources designed to provide travel advisors with the flexibility, speed and reliability they need to serve their clients effectively. Key Features: • Intuitive User Interface: The new booking engine boasts a clean, easy-to-navigate design that simplifies the search and booking process. • Real-Time Availability: Advisors can access up-to-date information on cruise availability, suite categories and pricing. • Personalized Recommendations: The platform leverages advanced algorithms to provide cruise recommendations based on clients’ preferences and optional back-to-back voyage combinations. • Enhanced Support: A dedicated support team and comprehensive training resources ensure travel advisors can make the most of the new system. • Exclusive Promotions: Travel advisors can access special deals and promotions through the new booking engine. “Travel advisors are at the heart of our business, and we are committed to providing them with the best tools and resources available,” said Marett Taylor, Chief Sales Officer of A&K Travel Group. “Our new booking engine is a testament to our dedication to innovation and excellence. We believe it will significantly enhance the efficiency of our valued travel partners, enabling them to deliver exceptional service to their clients.” Training and Support To ensure a smooth transition, …

Philippine Airlines announced the successful conclusion of its inaugural regional sales conference in the Middle East, held in Dubai. This landmark event brought together dynamic sales teams from Riyadh, Dammam, and Doha for a productive session of idea-sharing and brainstorming. Under the theme “Unite to Soar: Driving Success Through Teamwork and Collaboration,” the conference focused on strategies to achieve sales objectives and foster greater collaboration among the teams. The event underscored Philippine Airlines’ commitment to excellence and growth in the Middle East market. By uniting their strengths and insights, the sales teams are poised to drive remarkable success and elevate the airline’s presence in the region.

The travel industry is undergoing a seismic shift, according to leading authority on travel research and events, Phocuswright. A new age of technologies, empowered consumers, and emerging players are redefining how we travel, book trips, and interact with the industry. Phocuswright will tackle these disruptive forces head-on at The Phocuswright Conference, themed “The New Age(nts),” taking place November 19-21 at the JW Marriott Phoenix Desert Ridge Resort & Spa in Arizona. ‘The New Age(nts)’ has been designed to be more than a theme – a call to action for the travel industry to adapt and evolve. Through a programme of keynotes, panels and thought leadership sessions, the conference will examine four key areas of transformation: 1. A New Age: The dominance of Google at the top of the funnel is challenged by social platforms like TikTok and Instagram, while AI-powered conversational search offers personalized travel recommendations. Airlines are leveraging NDC to regain control over distribution, potentially setting a precedent for hotels to follow suit. Non-traditional players like big-box retailers and financial institutions are also entering the fray, redefining the online travel agency landscape. 2. Customers in Control: Self-sovereign identity, personal data vaults, and secure digital wallets empower consumers to own their data and decide who to share it with. Travel businesses must adapt to this new reality and build trust with consumers to access their profiles and wallets. 3. Emerging Agents: Intelligent agents are already augmenting trip planning and personalization, streamlining tasks for travelers and offering efficiencies to businesses. These tools are not a distant future; they are reshaping the travel industry now. 4. Enduring Agents?: As travelers become more empowered and new tools automate tasks, traditional travel agents must …

Amsaan Accessible Tours (AAT) has launched “Travel with Bova,” a project dedicated to providing guided tours conducted entirely in sign language. This transformative initiative marks a milestone in inclusive tourism and is launched from the UAE, a key destination for AAT. Benefiting both the tourism ecosystem and Deaf travellers while syncing with the UAE government, “Travel with Bova” offers unique guided tours around the world, led by Volodymyr Bozhko, also known as Bova, a senior Deaf tour guide with over 15 years of experience. Bova has guided tourists from various countries using International Sign Language, including the USA, China, and former CIS countries among others, and boasts extensive knowledge of European destinations, exotic islands, and Southeast Asian countries. He has organised long combined tours where travellers can visit multiple countries in one trip. Bova will be joined by another expert guide, Dmytro, who has visited over 50 countries and understands the needs of discerning Deaf tourists. The primary vision behind “Travel with Bova” is to provide accessible travel experiences for the Deaf community, breaking down barriers and allowing travellers to immerse themselves in different cultures through sign language. While the UAE is a favourite destination, the initiative will also introduce tourists to various other destinations. This project meets the rising demand for inclusive tours by leveraging specialists, cutting-edge technology, and a commitment to crafting unforgettable experiences for Deaf tourists, addressing the global loss of US$150 billion due to overlooked accessible tourism. Alex Koltsov, CEO, of Amsaan Accessible Tours, commented: “Catering to over 430 million people who have hearing loss, the launch of ‘Travel with Bova’ will set new standards in accessible tourism and not only meet but exceed the expectations …

Kuwait Airways participated in the Travel Madness Expo (TME) 2024, which was organized at the SMX Convention Center, Manila, Philippines from 12-14 July 2024. The exhibition was launched under the title ‘Revolutionizing Travel to Create Magical Experiences’ with the participation of numerous airlines, tourism, and travel offices around the world, showcasing various offers and promotions related to the travel and tourism sector. The Kuwait Airways pavilion witnessed successful participation and attendance during the exhibition providing a platform for the company to showcase its products and services, highlighting its role as a distinguished national carrier in the region with its legacy of notable achievements since 1954 to the visitors and attendees present. Kuwait Airways stated that its participation in this exhibition comes within the framework of its keenness to participate in prominent events and arises from its objectives to be present in exhibitions such as the Travel Madness Expo (TME) which is an important venue that hosts well-known and leading tourism and aviation companies in the world under its platform. The company added that its participation at the exhibition gives it the opportunity to discuss new partnerships and agreements with companies and to benefit from the latest advancements in the world of aviation and tourism in terms of the latest technology, entertainment systems and advanced services, in addition to examining upcoming projects and future plans related to aviation. Moreover, Kuwait Airways’ participation at this exhibition gives it the opportunity to showcase its services and development which has been achieved in terms of its fleet, including the latest passenger services and customer centric enhancements which are in pace with the latest international standards of the air transport sector and meets their requirements. The …

SEVEN  announced its plans for global franchise expansion. Since its inception in 2019, SEVEN has become synonymous with redefining the wellness experience through its integrated approach. Nestled in the heart of Dubai, SEVEN Wellness Club distinguishes itself by seamlessly blending physical fitness, mindfulness, relaxation, lifestyle, beauty, nutrition and recovery into a unified experience. SEVEN transcends traditional gym and spa concepts, offering a comprehensive and personalised approach that fits effortlessly into everyday life. Global Franchise Expansion: In a strategic move to share its unique wellness concept with the world, SEVEN has partnered with Francorp Middle East, a leading franchise development firm renowned for its expertise in expanding brands globally. Established in 1976 in Chicago, Francorp has been instrumental in the success of over 6,000 brands worldwide through its robust franchise development programme. Imad Charaf Eddine, Chairman and CEO of Francorp Middle East, expressed his enthusiasm for this partnership, saying, “SEVEN Wellness Club presents a distinctive concept in the wellness industry. Their comprehensive and innovative approach to wellness, coupled with their exceptional business model, makes them a standout. We are excited to support SEVEN in their journey to bring their unparalleled wellness experience to a global audience.” Invitation to Prospective Franchisees SEVEN is extending an invitation to potential investors, wellness enthusiasts and aspiring entrepreneurs to join their growing family through this exciting franchise opportunity. With a proven track record and a reputation for excellence, SEVEN offers franchisees the chance to lead a thriving business while making a significant impact on the wellness industry. Prospective franchisees will have the opportunity to be part of an innovative and proven franchise model, enjoying substantial returns on investment while championing a transformative approach to wellness. The …

South America’s Latam Airlines announced that it is now available on the APG platform, APG’s NDC portal. This enables full ticketing solutions to thousands of travel agencies in more than 120 countries including the possibility to add ancillary services, such as bags, during the booking process. The network further allows to offer a more personalized and efficient purchasing experience with better fares, improving transparency and expanding service capabilities. Richard Burgess, President of APG Network and Sandrine de Saint Sauveur, President & CEO of APG Inc, along with Mohamed Jassim Al Rais, Prem Sagar, and members of the APG GULF team at their office in Dubai. “We are delighted to start this new collaboration with LATAM. It will offer a lot of new opportunities to our client agents by opening up for them the entire LATAM network. By adding this airline content, we are making available one of the top ranked airlines in the world. 100% of LATAM’s product offering is available through our NDC Platform and more functionalities will be coming soon.” said Richard Burgess President of APG Association. Under this agreement, APG Platform and LATAM Airlines provide a full ticketing solution to thousands of travel agencies in more than 120 countries, including the possibility to add ancillary services, such as bags, during the booking process. “We are excited to announce this agreement that deepens our relationship with APG and marks an important milestone in our distribution strategy. The implementation of NDC by LATAM through the APG network allows us to offer a more personalized and efficient purchasing experience with better fares, improving transparency and expanding our service capabilities. With APG as a partner, we are confident that we will …

Travelport announced the debut of the Content Curation Layer (CCL). The CCL uses AI to power search while trawling billions of trip options, helping agencies find the perfect match for their customers. As the latest enhancement to the innovative Travelport+ platform, CCL uses artificial intelligence (AI) and machine-learning (ML) to quickly deliver the right range of accurate, highly intuitive search results to its travel agency partners worldwide. “Travelport’s role in the increasingly complex travel industry is to take millions of pieces of disparate information and make it simple for both travel agencies and providers to understand, search, sell and service,” said Greg Webb, Chief Executive Officer at Travelport. “We believe AI and machine learning are powerful tools to do just that. The Content Curation Layer will allow travel agencies to provide travelers the right range of normalized, enriched, bookable content at speed, via a singular search screen. Used for all content sources (LCC, EDIFACT, NDC, hotel, car, etc.), the CCL allows agents to compare apples to oranges in an apples-to-apples way.” Travelport’s Content Curation Layer is a powerful tech-enabler that uses AI and ML to sift through aggregated, multi-source content and returns search results faster than the average airline search response time. It identifies the most relevant offers for each traveler to create a faster, more intelligent search experience for the agent. This technology layer simplifies the delivery of retail-ready content to agencies and helps them curate options that are most desirable for the travelers. One of the key features of the CCL is the Content Optimizer, a new Travelport+ product that offers agency customers greater control over all content types, including both traditional and NDC content. With the ability …

HBX Group presented its Sustainability Report, including the initiatives developed to date and the key elements of its ESG strategy for the next three years, focusing on the positive impact potential of the tourism industry. HBX Group, with over 3,700 employees and present in more than 170 countries, has established a plan with over 75 actions linked to fulfilling various ESG commitments. To achieve this, HBX Group conducted a double materiality analysis, where consultation with its stakeholders was crucial in aligning the plan with their expectations. The company has also established a new framework for work and result reporting that considers multiple current regulations and certifications. In this context, HBX Group has recently joined the United Nations Global Compact, which sets out the 10 principles guiding companies to adopt sustainable and socially responsible policies. HBX Group has also initiated a three-year plan to align its reporting with the new European Corporate Sustainability Reporting Directive (CSRD), which analyses the impact of the company and its entire value chain. This has been based on the identification of over 4,000 key performance indicators, enabling the implementation of concrete and tangible changes in environmental protection. Collaboration in the tourism Industry As an example of our objective to work collaboratively with partners and clients to achieve a greater positive impact, HBX Group has implemented a Sustainable Hotels Programme. This programme aims to highlight the most environmentally, socially, and community-respectful actors. It already includes over 40,000 properties with official sustainability certifications. Thanks to awareness- raising actions carried out in collaboration with multiple partners, the number of hotels with a no- single-use plastics policy has increased from 500 to 5,000 in just one year. Elena Pérez, Chief …

The China Visitors Summit (CVS) with TravTalkME as media partner, scheduled for September 5-6 in Dubai, is set to provide a pivotal platform for hotel properties across the UAE. This unique event will welcome over 120 Chinese travel agents, tour operators, MICE managers, corporate travel planners, wholesalers, luxury agents, and media representatives. This year, the summit has expanded its program to include an extensive schedule of hotel site inspections. These sessions are designed to give Chinese buyers a comprehensive, firsthand look at the participating hotel properties’ amenities and services. Groups of buyers, typically ranging from 20 to 25 individuals per session, will have the exclusive opportunity to be hosted by hotels, offering them an in-depth onsite experience. Since its inception in 2008, CVS has successfully attracted highly qualified Chinese travel buyers from Mainland China, Taiwan, and Hong Kong. These paying delegates actively seek to establish connections with local travel suppliers including hotels, attractions, museums, shopping centers, and other destinations. Unlike traditional conferences and exhibitions, CVS facilitates direct, experiential interactions between travel buyers and suppliers at the actual hotel properties. This immersive approach is unparalleled in its effectiveness for showcasing hotel offerings directly to decision-makers in the travel industry. There is no better way to market and promote your hotel property than to demonstrate its value firsthand to this select group of influential buyers.