Category Archives: Technology

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, relocates its Visa Application Centre in Abu Dhabi to a more accessible and premium location in terms of amenities and infrastructure. Commenting on the key features of the new centre, Vinay Malhotra, Regional Group COO for Middle East, South Asia & China, VFS Global, said, “The expansive new centre serves 27 client governments and provides outbound travellers from Abu Dhabi a very convenient visa application platform, ensuring enhanced quality of services and seamless procedures in a spacious environment. Visa applicants can enjoy personalised services while submitting their visa applications in the comfort of luxurious Platinum or Premium lounges.” Following the relocation, customers can submit their visa applications in an even more convenient and comfortable environment at the new VFS Global centre situated at Level B2 (Lower Ground), The Mall, World Trade Centre, Khalifa Bin Zayed the 1st Street (Airport Road), Abu Dhabi. The newly relocated centre is larger, with a greater applicant accommodating capacity compared to the previous centre, along with high security control and ample parking space.   From this centre, customers can apply for visas to Australia, Austria, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Malaysia, Malta, Norway, Portugal, Slovakia, Sweden, Switzerland, The Netherlands, Turkey, United Kingdom and Ukraine. In 2018, VFS Global processed approximately half a million applications from the United Arab Emirates alone, and Abu Dhabi centre accounted for over 80,000 visa applications.

Sabre Corporation announced the signing of a long-term agreement with Magnum Travel Services, a travel management company fully owned by World Travel Services, one of the most well-established travel companies in the Kingdom of Bahrain.  Through the renewed partnership, Magnum will extend its use of Sabre’s industry-leading technology and solutions to expand its footprint regionally and explore the online travel space. World Travel Services has worked with Sabre for more than a decade to enable corporate travel companies to enhance the experience for its business travellers. Magnum Travel Services will continue to use Sabre’s shopping, booking and travel management solutions to provide more personalised services and rich content to corporate travellers while driving new revenue opportunities, operational efficiencies and productivity. “New technology is driving higher expectations from travellers, and there’s now a greater demand for more personalised travel, online and mobile services,” said Hisham El Saadi, CEO, Magnum Travel Service. “Magnum Travel Services’ appetite for innovation is a driving force behind its growth and expansion in Bahrain, and we are proud to support its strategic plans through our technology solutions,” said Abdul-Razzaq Iyer, Vice President, Sabre Travel Network Middle East.

Travellers across the world are increasingly prioritising value over cost, demanding more autonomy when it comes to personalisation, and using digital solutions to research and manage their trips. These are among the findings of Travelport’s Global Digital Traveller Research 2019, which surveyed 23,000 people from 20 countries. When booking a flight, value is a top priority for over four out of five (86 per cent) travellers today with just one in five (18 per cent) now booking solely on cost. This trend is apparent across all age groups led by Baby Boomers (91 per cent) who prioritise value marginally more than younger generations. Across all age categories, when booking a flight, travellers typically want to personalise their own experience (42 per cent) through add-ons like extra legroom, additional baggage allowance and meal upgrades. One quarter (24 per cent), however, prefer to receive branded offers, such as Flexi and Saver, which provide a basic level of personalisation. A wide range of technologies are now influencing decision-making. Nearly three quarters (71 per cent) of travellers today consider it important whether an airline offers a good digital experience when booking a flight, up +3 per cent on 2018. Over half (58 per cent) also consider this when choosing accommodation, up +7 per cent on 2018. Commenting on the findings of the research, Travelport’s Chief Customer and Marketing Officer, Fiona Shanley, said, “Travellers are consumers too and they want an experience from travel providers and travel agents that is as simple and engaging as the best retailers. Travelport’s latest global research shows that technology is key to this – from serving relevant and personalised offers to providing attractive propositions from trusted sources. With increasing …

VFS Global is welcoming Saudi talent to consider a future in the tourism sector as the country accelerates its efforts towards becoming a world-class tourist hub. Building on its Saudisation initiative, which has achieved 51 per cent and a Platinum status under the Saudi Nitaqat programme since being launched across Riyadh, Jeddah and Al Khobar in 2018, VFS Global is encouraging Saudi students to opt for career paths within the organisation as it eyes exceeding 60 per cent Saudisation by 2020. To date, the company’s efforts have been devoted to hiring over 60 qualified Saudi national interns. Since 2018, VFS Global has partnered with the King Saud University, King Abdulaziz University and Jeddah University. The company is currently working on internship agreements with Princess Nourah Bint Abdul Rahman University and Imam Abdulrahman Bin Faisal University. Dr. Adeeb A. Al-Khaliel, Vice – Rector Assistant for Industrial and Business Relation, King Saud University, Kingdom of Saudi Arabia, said, “The tourism industry shows promising potential for the leadership’s vision and we are pleased with the Saudisation initiative VFS Global has incorporated in its organisational framework.” Vinay Malhotra, Regional Group COO, VFS Global, said, “ As a company with strong foundations in the tourism sector, VFS Global is pleased to welcome more Saudi nationals into this innovative space in order to highlight potential employment opportunities and make progress towards KSA’s Vision 2030 directives for launching promising sectors.” In addition to the internship programme, VFS Global has also launched a management trainee programme for existing Saudi nationals to build on mid-level manager capabilities and provide rapid development career pathways.

Athletes and coaches from all around the world regularly criss-cross their region, country, or continent as they travel to one major sporting event after another in order to participate and compete. We spoke to Omar Al Souma, Saudi-based Al Ahli football player about the planning and preparation he needs to undertake for his travel. He has been playing football for almost two decades – his popularity skyrocketed in 2007 when he travelled from Syria to Dammam to participate in the Asian Youth Cup and lead his team to victory. Al Souma says that he has travelled frequently since and requires a visa for most countries he visits. Earlier, he had to visit the visa application centre to submit his application and biometric information but that has changed since he started using VFS Global’s new Visa At Your Doorstep service. The technology-enabled service brings the visa application process directly to the applicant, and that too at their preferred time and location. Recounting his experience, Al Souma said, “I have been playing matches all over and the visa process can be time consuming. Visa At Your Doorstep proved to be the best decision I could have taken for this process as I travel regularly – it not only enabled me to apply for my Schengen visa to France in comfort, but the team was professional, competent and consistently responsive to any questions I had.” “Throughout my Schengen visa application, VFS Global provided a personalised approach which suited my needs perfectly. The application that the French consulate received was very detailed and complete, which I feel was the reason why the whole experience was smooth and most importantly, brief,” he added.  

Apiso and Sabre Corporation announced a long-term partnership to increase virtual payments adoption in the travel industry across the Middle East region. The partnership, and resulting technical integration between Apiso and Sabre, will promote Apiso’s unique product offering as the preferred payment solution for Sabre Virtual Payments’ customers in the fast-growing Middle East. It will also enable Sabre to scale the volume of payment transactions processed through its global distribution system (GDS) and other technology solutions globally. “Sabre’s virtual payment technology and its extensive distribution reach coupled with Apiso’s advanced technical solutions and payment integration will enable us to jointly deliver compelling products to help regional and international travel companies to optimise their payments workflow, drive revenue and profitability,” said Andrew Sims, Director, Apiso. “We are excited about this partnership that will provide advanced, reliable, secured and flexible virtual payment solutions to the region.” Sabre Virtual Payments’ network of strategic banking partners enables it to effectively meet specific regional needs while providing a comprehensive global solution. “Sabre Virtual Payments continues to expand our strategic partnerships to ensure a comprehensive solution that optimises travel payments globally,” said Salman Syed, Vice President, Sabre EMEA. “Our partnership with Apiso helps us deploy Sabre Virtual Payments with flexible facilities such as multi-currency and multi-channel options, increase the value of our regional offerings in the Middle East and provide customers with a global payment solution that meets their specific payment needs.” Apiso works with back-end financial services providers that are members of the global payment schemes to automate the provision and administration of virtual cards for B2B supplier payments across multiple industry segments.

Travelport has announced the development of a blockchain solution to enhance the hotel commission reconciliation process. Working with IBM Services and BCD Travel, as well as a number of high-profile hotel chains, the blockchain technology solution aims to optimise hotel commission processing on a distributed ledger by managing reconciliation, tracking and accounting for commission payments owed from hotel chains for services purchased by travellers via booking agencies. Ross Vinograd, Senior Product Director, Travelport, said: “Blockchain technology applied to commission reconciliation has the potential to deliver real ROI to both a travel agency and the hotel. Traveller modifications at property, no shows, and complimentary room nights are just a few examples that drive commission discrepancies which in turn generate escalations, cost, and revenue loss. Our aim is to put the lifecycle of a booking on the blockchain and we believe doing so will drive transparency, trust, and ultimately booking volume.” Kurt Wedgwood, IBM Blockchain Leader-Travel, added: “Global distribution companies and providers would benefit from this use of blockchain technology to remove their never-ending work of reconciliation to spend that time adding new experiences and insights for the traveller. Eliminating the hours spent addressing dollars in dispute or the timeliness and accuracy of information allows all participants to focus on what matters most: the traveller.”  

OYO Hotels & Homes have announced multilingual support for its customer app (Android and iOS) and mobile web platforms. With a consumer-first approach backed by innovative technology, through its newly launched multilingual support on the customer app and mobile web platforms, OYO aims to offer a hassle-free and customized booking experience to millions of users across the world. With Arabic language support, OYO aims to extend support to more users in UAE and reach out to the growing number of internet users. The Change Language Functionality will enable users to simply switch from English to Arabic and enjoy customized yet quality booking experience. Commenting on the launch, Anil Goel, Group Chief Technology & Product Officer, OYO Hotels & Homes, said, “At OYO, customer experience is a priority. Being a tech-driven hospitality business, we leverage the right technology and talent to deliver predictable, affordable, good quality stay experiences for everyday travelers and city dwellers. With this multilingual support, we aim to make user interactions hassle-free and convenient, further adding to the overall customer experience across the world. We believe that Arabic language support will make us more accessible to customers in UAE.”    

A decade after introducing corporate travel solutions to businesses in the region, Sharjah-based Musafir.com is on course to revolutionise the corporate travel industry with its brand new, state-of-the-art corporate booking tool, designed to streamline the relationship between the premium travel website and their corporate clients. The region’s  sole homegrown travel provider aims to usher its 900+ corporate clients into a new age of business travel with this augmentation to their unrivalled portfolio of services. In a bid to modernise business, the new online tool will feature Advanced travel policies: These help companies stay on budget with 20+ control checks including airlines, cities, classes, refundability and rating. Automated profiles: This allows for the efficient import of all employee passport details and preferences or connect with single sign-on. Easy to track spends: Tags are used to monitor spends and segregate them by department, designation, cost centre, travel intent and more. Paperless approvals: Detailed approval requests are sent to line managers and CEOs with one-click processing. According to Musafir.com, these key features coupled with the ability to obtain real-time reports and insights, are likely to result in up to 20 percent travel budget savings for clients.  “We have invested heavily in end-to-end automation on the corporate travel front. From the booking process to the reporting, we’ve leveraged algorithmic machine learning to make business travel a seamless experience,” says Sachin Gadoya, CEO, Musafir.com. “As we continue to grow technologically, we will also branch out geographically. We’re steadily expanding further into the Middle East and India markets and are in talks to progress into key economies in South East Asia as well.”  

As the next step in its continuing support for Qantas’ New Distribution Capability, including the Qantas Distribution Platform (QDP), Travelport, a leading technology company serving the travel industry, has begun handling its first bookings with Qantas using IATA’s New Distribution Capability (NDC) standard. The bookings are being made through Travelport Smartpoint in a live production test environment as Qantas prepares distribution of differentiated NDC content from late 2019. This NDC connection to Qantas is the first by any GDS to the carrier and enables live bookings of NDC content to be made by selected agency partners taking part in the testing programme, including ATPI Corporate Travel, Globetrotter and Travel Beyond. The development is part of the airline’s plans for the QDP which is dedicated to offering an improved customer experience through enhanced and personalised content tailored to meet travellers’ unique needs. Having been the first GDS to make a live NDC booking in October 2018, Travelport has already connected to five European airlines’ NDC content. It will follow up with an API NDC connection channel through Travelport’s Trip Service API with Qantas’ content among the first to be available through this channel. The Trip Service API is also currently part of a testing programme with an Australia-based online travel agency successfully coding to it. Scott Barber, Managing Director Australia and New Zealand at Travelport, commented, “Qantas shares our vision that NDC has the potential to enhance the travel experience for its customers, offering personalised and differentiated choice and a seamless booking experience.” Peter Muller, International Board Director at ATPI Corporate Travel, added, “It’s great to be part of the team pioneering NDC for the Asia-Pacific region. We’re pleased to see …