Category Archives: Agents

Arabian Travel Market (ATM) announced a groundbreaking partnership with the International Congress and Convention Association (ICCA), expanding the business events sector at the 2025 edition of the exhibition. As the official Business Events Partner for ATM 2025, ICCA will lead sessions on the evolving landscape of global business events, including seminars focusing on the sector’s future and addressing key trends such as sustainability, digital transformation, and the integration of AI to enhance event experiences. Furthermore, ICCA will be responsible for facilitating the attendance of key international association buyers, showcasing the region’s diverse offer for event planners, and its capacity to attract large-scale congresses with the long-term outlook of contributing to the region’s economy and development. In addition, the Association will launch an exclusive government meeting ranking report at the show, providing critical data on the Middle East’s growing influence in the business events arena. The organisation has previously highlighted Dubai as the top city in the Middle East for association meetings in 2023 and Abu Dhabi in 2022. Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “Our partnership with ICCA reflects our ongoing commitment to delivering exceptional value to the business events sector, which has always been a cornerstone of ATM. We look forward to leveraging ICCA’s global network and insights to deliver unparalleled value to our exhibitors and attendees as we explore the future of business events, particularly in the rapidly expanding international market.” The latest insights from the World Travel & Tourism Council (WTTC) show a strong recovery in the business events sector. Business travel spending is expected to surpass pre-pandemic levels in 2024, reaching a record US$1.5 trillion. Dubai has already secured 175 international business events in …

TravelAI.com confirmed that its applied use of AI is already delivering returns as it comes close to closing net revenues of USD 16 million for 2024 backed by a gross merchandise value (GMV) of USD 230 million. As the ‘proof of concept’ phase closes for the company, the medium-term aspiration is to become the primary AI-powered agent for travelers, managing the full journey from discovery to booking with precision and efficiency. To fulfill this plan TravelAI has appointed Ennea Capital Partners as its strategic advisor to help provide critical guidance with a focus on product development, go-to-market strategies, monetization, and the formulation of a Buy-&-Build strategy to help TravelAI scale its platform and achieve its medium-term vision of becoming the leading AI-powered travel agent. Founded in 2021, TravelAI.com operates a vast ecosystem of over 400 brands, all designed to serve high-intent travelers with personalized travel discovery solutions. By leveraging applied AI, TravelAI connects travelers with highly-relevant, tailored content, helping them find the perfect travel experiences. TravelAI’s platform already processes millions of visitors each month and facilitates thousands of bookings, optimizing demand for major travel seller partners such as Expedia, Vrbo, and Booking.com. The platform’s AI capabilities enable it to handle and scale billions of unique content segments, providing personalized experiences to travelers globally. “There’s a lot of industry talk and doubt about how and when we can actually turn AI into profits but we’ve discovered a model that actually works – and even more pleased to confirm that we’re on target for $16m USD in net revenue for this year with a gross merchandise value (GMV) of €230m USD. With the applied use of AI, we can offer travelers personalized …

According to the latest report UAE travelers in 2025 would be maximizing their trips with all inclusive offers. All-inclusive resorts are far more than families looking for fun in the sun by the pool. Today’s all-inclusives are attracting Gen-Zers from across the world and similarly, UAE residents, who are looking for stress-free stays and a good deal. In the UAE, over 90% of travelers are likely to stay in an all-inclusive resort in 2025. 47% say their perception of all-inclusive hotels has changed for the better, and over half agree that an all-inclusive resort would be their preferred hotel choice. The top three reasons Gen Z globally is embracing their All-Inclusive Era are minimal stress (41%), ease of booking (39%), and because staying at all-inclusive hotels feels luxurious (38%).

Wego revealed data on the most popular destinations favored by Kuwait travelers this year and they include Egypt, India, Saudi Arabia, Türkiye, the United Arab Emirates, Jordan, the Philippines, Thailand, Pakistan, and the United Kingdom. Wego observes that Kuwaiti travelers continue to favor these same countries throughout the year for homecoming and holiday trips. Wego’s experts further forecast that this lineup will likely remain unchanged for the remainder of 2024. This steady preference is driven by several factors, including strong family ties, affordable travel options, and a familiarity with the destinations. Traveler dynamics Wego data reveals that a substantial 75% of bookings were made by solo travelers.  This trend could be driven by factors such as solo business trips, personal leisure travel, or flexible schedules that allow individuals to explore destinations on their own terms. Meanwhile, couples and families accounted for 20% of the travel bookings, highlighting varied travel dynamics within the Kuwaiti population. The remaining percentage is made up of group travel bookings. These varied travel dynamics reflect the diverse preferences within the Kuwaiti population, from independent adventurers to those seeking experiences with loved ones. Cultural familiarity boosts popularity of some destinations Further analysis by Wego indicates that cultural familiarity plays a pivotal role in destination choice. Destinations such as Georgia and Azerbaijan in Europe, along with Indonesia and Malaysia in Southeast Asia, feature prominently on the list of most-searched destinations this year. These places are noted to offer visa-free entry or easy online visa applications for Kuwaiti citizens, enhancing their appeal as hassle-free travel options. Healthy growth Mamoun Hmidan, Chief Business Officer of Wego, said: “We observe that the Kuwaiti travel market has seen a robust 14.69% year-over-year increase …

Hong Kong welcomed 19,273 visitors from the GCC region, between January to August 2024 a remarkable 124% increase from the previous year. The Hong Kong Tourism Board (HKTB) successfully concluded its first GCC 2024 Travel Mission to the Gulf Cooperation Council (GCC), engaging the travel partners from the United Arab Emirates (UAE) and Kingdom of Saudi Arabia (KSA). This year’s mission showcased Hong Kong’s growing appeal among travellers from the GCC, with the city welcoming 19,273 visitors between January and August 2024 – a remarkable 124% increase compared to the previous year. The visitor numbers for the first half of 2024 alone nearly matched the total number of arrivals from the GCC in 2023, reflecting Hong Kong’s growing reputation as a premier destination for luxury travellers. Key highlights of HKTB’s Travel Mission – The roadshow featured a distinguished delegation of 30 key Hong Kong trade partners, including representatives from iconic attractions, luxury hotels and destination management companies (DMCs). The event attracted over 200 travel agents from across the GCC, providing them with an in-depth understanding of Hong Kong’s premium offerings tailored for affluent travellers. Exclusive Experiences for GCC Luxury Travellers – The HKTB’s brand-new initiative “Travel in Luxe” especially curated for GCC market captivated attendees with an array of luxury experiences, including helicopter tours over Hong Kong’s skyline, VIP access to Hong Kong Disneyland’s “Momentous Nighttime Spectacular,” private shopping concierge services, and exclusive dining experiences. Attendees were also introduced to bespoke cultural activities like private Cantonese opera at the Xiqu Centre and horse-racing events hosted by the Hong Kong Jockey Club. Puneet Kumar, Director of South Asia & Middle East at HKTB, said, “We are pleased with the strong recovery …

Travelport and Air India announced that they are accelerating the launch of NDC content and servicing for Travelport-connected agencies. Travelport is the leading distributor for Air India content globally, connecting the airline to its network of travel agencies around the world via the Travelport+ platform. Agencies using Travelport+ will be able to quickly and easily view and compare the airline’s NDC offers alongside traditional content in the fourth quarter of this year. “Globally, Travelport is the leading aggregator of Air India content for travel agencies,” said Damian Hickey, Global Head of Travel Partners at Travelport. “Our partnership is centered around our shared belief that agencies are an essential retailing channel to provide travelers with seamless, personalized experiences for every trip, even after booking. That is why Travelport’s end-to-end NDC solution will empower agencies to directly service Air India bookings, so they can manage changes across NDC and non-NDC content seamlessly.” Travelport’s latest enhancement to the Travelport+ platform, Content Curation Layer (CCL), simplifies the process of accessing retail-ready content and identifying the most relevant options from airlines like Air India. Travelport’s CCL uses artificial intelligence (AI) and machine-learning (ML) to filter through aggregated multi-source content to deliver accurate search results that are standardized, making offers easier to understand and compare. This ensures that agents can then book the best options for their travelers from any source of Air India’s content, based on their unique needs and preferences. “Travelport is one of our preferred technology providers,” said Nipun Aggarwal, Chief Commercial and Transformation Officer at Air India. “Together, we are looking to deliver a solution that makes it easy for agents to access, sell, and service Air India’s content and offers through …

Speaking at a special interview with TravTalkME, Abdulla Yousuf – Director of International Operations DCT Abu Dhabi shared that their target for this year is to reach out to 25 new countries to showcase the many offerings of their destination. He further shared that CIS and Eastern European markets are the new emerging markets that they have seen increasing over the past few years and in terms of the APAC region India and China contribute almost 25% to the market. Going further they would be looking at increasing the number of hotel keys in the emirate and look at attracting visitors to spend more time in the emirate by partaking in various activities. He reiterated that in their various market surveys they have seen different requirements from them, hence they are working to identify these and make sure that they reach out to the correct partners.

Ajman Tourism Development Department (ATDD) unveiled a suite of new digital services aimed at enhancing and supporting the tourism sector in the emirate of Ajman during its participation at GITEX Global 2024. Among the highlights is the launch of the Department’s revamped website and updated digital services system, alongside the AI-powered ‘Plan Your Trip’ service. These innovative offerings reflect the department’s ongoing commitment to delivering smart and proactive government services that leverage the latest advancements in AI technology and data analytics. The aim is to assist visitors in planning tailored trips to Ajman, offering a flexible and personalised experience. The Department also seeks to enhance the experience of visitors, starting with the website and digital services system, and extending to the emirate’s rich tourism offerings. The newly launched ATDD website and digital services system offer a more interactive and user-friendly interface, designed to meet the highest government quality standards. The updated website features an AI-powered smart personal assistant that can handle customer inquiries, service procedures, requirements, and fees, in addition to tourist guidance services such as information about the emirate, tourist sites, museums, and activities. The new website’s smart personal assistant allows users to make direct calls to customers via audio, video, or screen sharing, allowing them to talk and share their screen with the customer happiness and service staff, catering to their requirements in record time without having to visit the department headquarters. Additionally, the website provides access to all government services and tourism information, such as reports, decrees, and resolutions, along with quick services and open data. ATDD launched the ‘Plan Your Trip’ platform, another innovation showcased at GITEX, which is fully AI-based and designed to help visitors customise …

RateHawk has introduced a rail travel booking service on its platform for its partners – travel agents, operators, and other industry professionals worldwide – can now book rail tickets across various European destinations. The platform has reached an agreement with Rail Europe, the global reference brand for European train booking. The new service complements the existing travel options already available on RateHawk, which include accommodation, flights, car rentals, and transfers. The launch of the rail service allows RateHawk’s partners to book all travel components within a single system. Rail tickets are available across 13 European countries including France, the Netherlands, Hungary, Poland, Belgium, Luxembourg, the UK, Spain, Italy, Switzerland, Germany, Czech Republic, and Austria. Fredrik Bonnalt, Head of Non-Accommodation Supply at Emerging Travel Group, RateHawk’s parent company, commented: “Rail travel offers great opportunities for our partners’ businesses, enabling them to meet customer needs and attract new clients. Travel agents and professionals can now offer hotel stays with rail tickets, providing a sustainable travel option. Plus, the journey itself can be a memorable experience, with exciting routes available on RateHawk, including the stunning Bernina Express and Glacier Express trips.” “The launch of our rail product coincides with the start of the autumn business season, and we expect strong demand from Travel Management Companies (TMCs) booking business trips for their clients. Rail transportation is widely recognized as the most environmentally friendly option, and with many companies prioritizing carbon footprint reduction and incorporating Environmental, Social, and Governance (ESG) initiatives into their corporate travel programs, our TMC partners can greatly benefit from this new booking service,” added Fredrik Bonnalt. An advantage of the new launch is its intuitive and convenient interface, which allows travel …

The first ever promotion of Sri Lankan Indigenous medical system, `Hela Wedakama` treatment was launched in United Arab Emirates by the leading Sri Lankan traditional Ayurveda company, Siddhalepa Ayurveda at Novotel Hotel, World Trade Center, Dubai. The launch was initiated by Siddhalepa Ayurveda Health Resort as the kick-off session of the awareness campaign of targeted the GCC region. A special promotional campaign is expected its widest reach with the assistance of Sri Lankan Airlines , the travel trade and travel media of the GCC region. The expectation of present international visitor has been expanded beyond the typical holidays and the travelling for medical purpose has become a boom at present. Thus, this initiative entails enormous `healthy` results for the medical-traveller who is exploring on alternative medical treatments. The main presentation of the session was conducted by Ayurveda Ratna, Mr. Asoka Hettigoda the Chairman and Managing Director of Siddhalepa Ayurveda Health Resort (As well as Hettigoda Group of Companies). Mr. Hettigoda explained how Siddhalepa grew from the grass-root level and entered the Switzerland first in 19….. Further, he added presently Siddhalepa has attracted visitors from various parts of the world while exporting its authentic Ayurveda products to more than 40 countries. Siddhalepa Ayurveda Health Resort aided by Siddhalepa Hospital is patronized by the visitors presently not only for their relaxation treatment but also medicament for various body abnormalities. The launch was well attended by about 45 persons comprising Arabian travel trade members and media based on the region. The Arabic travel trade members commended that they are happy to hear about the efforts to promote medical tourism by Siddhalepa this way effectively. Several travel companies added that Sri Lanka should continue …