Category Archives: Agents

TravTalk Middle East celebrated international women’s day at the Paramount Hotel with 11 insightful speakers from the travel, tourism and hospitality sectors. The event kicked off with Director DDP Group Devika Jeet welcoming the audience with an inspiring note “inspire future generations to dream big and reach for the stars” she further reiterated, “when we as women stand together, shoulder by shoulder each day, we gain strength together. This event marks the beginning of many more to come, we hope with your continuous support as we strive to see the industry unite and stand together.” Maitha Gobash CEO Dar Alhai tourism delivered her message of striving to achieve what you set your sights on followed by another inspiration Mariam Farang – Vice President Corporate Communications – DAMAC where she explained the importance of building confidence and achieve your goals. Eight panellists from travel, tourism and hospitality sectors shared their views on the current outlook of the Middle East, attracting youth to the industry, AI and its contribution to the sectors as well as generating revenue in the sectors now that travel is back and how it impacts the balance sheets. More inspiring notes to follow.

In an exclusive interview with TravelTV MiddleEast Alan William – Chief Strategy Officer Satguru Travel shared that their main focus is “quality” to ensure customer experience as travel bounces back. He reiterated, “we own the product to ensure the quality of the places the end customer would encounter.” He added that investment into the various aspects in the travel, tourism and hospitality sectors are eminent as they forge ahead with new partnerships with various suppliers for the year. He mentioned these comments as Satguru travel recently hosted their valuable partners to an enchanting evening at the desert, titled “Gratitude in the desert” where over 100 top management officials from airlines, hotels, travel technology companies, attractions etc attended.

Amadeus data reveals winning strategies for French travel companies ahead of the Olympics taking place in Paris in 2024. MENA Region elevates interest in travel to France ahead of Paris Olympics 2024. Fresh insights unveiled today by Amadeus, a prominent technology ally for the worldwide travel sector, shed light on the escalating traveler interest in anticipation of the Summer Games. Six months ahead of the Olympics taking place in Paris in 2024, flight searches to France for the dates just before and after the games – from July 23 to August 15 2024 – are al-ready surging by 25% compared to the same period last year. The Amadeus Intelligence data has zeroed in on three significant trends that are posi-tioned to play a pivotal role in shaping the travel landscape in France in the coming months. If used wisely, this insight offers valuable opportunities for businesses to en-hance their market share and capitalize on the enthusiasm of sports fans this summer. Flight searches to France are surging from all over the world The top five countries searching for flights to France are the United States, Great Britain, Brazil, Spain and Canada. But with most of the Olympic games being held in Paris, it’s no surprise that the demand for flights to the French capital has surged, reaching 33% higher compared to the same period last year. When it comes to travel to the French capital, Germans are at the top of the leaderboard. Searches from Germany to Paris increased by an astounding 144% for travel dates between July 23 and August 15th in 2024, compared to the same dates last year. Meanwhile, searches from the US to Paris for the …

Travelport and Qatar Airways  announced that Qatar’s NDC content and enhanced servicing capabilities are now available in the Travelport+ platform. Travelport customers can easily search and compare NDC offers from Qatar Airways, as well as service NDC bookings, which includes modifications and cancellations. Travelport+ enables agency customers to access a wide range of rich content, fares, and unique offerings from Qatar Airways all in one place, enhanced by the Content Curation Layer (CCL). This Travelport+ feature minimizes manual tasks using powerful artificial intelligence (AI) and machine-learning (ML) capabilities to provide agents and travelers a more modern retailing experience with faster search response times, highly relevant results, and greater accuracy. “Our NDC collaboration with Travelport ensures that travel agents around the globe can effortlessly shop and book our growing repertoire of NDC offers and provide exceptional service to our customers, including post-ticketing,” said Matt Raos, Senior Vice President, Global Sales at Qatar Airways. “Qatar Airways has long been committed to bringing our agency partners along on the NDC journey, so we’re pleased to extend our NDC offers to Travelport subscribers.” “Now that Qatar’s NDC content is available on Travelport+, our agency customers will have the ability to view and compare more dynamic offers and ancillaries from Qatar Airways so they can create a more streamlined, personalized experience for travelers,” said Jason Clarke, Chief Commercial Officer, Travel Partners at Travelport. “We’ve built our NDC solution to empower travel agents to operate as modern retailers and provide the level of service that travelers need beyond the point of booking, so that our partners benefit from more upsells and greater loyalty from their customers.” Travelport’s NDC content and servicing solution for Qatar Airways has …

Cozmo Travel celebrated the inauguration of their largest retail outlet in Ras Al Khaimah. This not only marks a significant expansion for Cozmo Travel but also introduces the first Air Arabia City Check-in facility in the Emirate. Located strategically in Ras Al Khaimah, the new outlet showcases a seamless integration of Cozmo Travel’s comprehensive range of travel services with Air Arabia’s City Check-in Facility as well as their growing network of flights out of the Ras Al Khaima Hub. The inauguration ceremony was graced by esteemed dignitaries, including His Excellency Engr. Sheikh Salem bin Sultan bin Sagr Al Qasimi the Chairman, Department of Civil Aviation, Ras Al-Khaimah and Mr. Adel Ali the CEO, Air Arabia Group; as well as other honorable dignitaries in the Emirate. “This new outlet reflects the shared commitment between Cozmo Travel and Air Arabia to enhancer the travel experience for our customers within the Emirate and the region by offering innovative travel solutions and unparalleled convenience with the City Check-in facility that will make traveling much smoother.” Said Jamal Abdulnazar, CEO Cozmo Travel. The ceremony also saw the attendance of representatives from various sectors, including the travel and tourism industry, airline, and media. Their presence highlights the collective effort to revolutionize the travel industry and provide travelers with unparalleled access to a comprehensive suite of services. With the establishment of this new office, Cozmo Travel continues to make strides in revolutionizing travel experiences, ensuring that every journey is not just a trip but a memorable adventure. The Cozmo Travel network is spread over 56 branches in 9 countries including UAE, KSA, Kuwait, Qatar, Bahrain, Oman, Jordan, Egypt & India; To ensure that the reach of Cozmo’s large …

Seed Group has taken a significant step towards revolutionising the travel industry in the Middle East and North Africa (MENA) region through its strategic partnership with Seoul-based hospitality tech startup ONDA. With a strong presence in South Korea, Thailand, and Taiwan, ONDA is transforming the labor-intensive hospitality industry with digital and data. ONDA supports the continuous growth of the hospitality industry, providing both digital transformation solutions and B2B platforms that enable properties around the world to increase their online sales and operational efficiency. Hisham Al Gurg, CEO of Seed Group, expressed his excitement about this partnership, saying, “We are delighted to collaborate with ONDA, a forward-thinking hospitality technology company with an impressive track record. Seed Group is committed to identifying and partnering with innovative companies that can bring positive changes to the Middle East market. ONDA’s expertise and technology will undoubtedly redefine the landscape of the MENA travel industry, enhancing the guest experience and operational efficiency for accommodations across the region.” “We are incredibly enthusiastic about our partnership with Seed Group, a pivotal advancement in ONDA’s global journey. This venture not only symbolises a significant opportunity for us to showcase our leading-edge hospitality technology but also marks the beginning of providing our innovative solutions to newly launching hotels in the MENA region. We are confident that this collaboration will redefine the hospitality landscape, underscoring ONDA’s commitment as a key driver behind the industry’s technological evolution.” Established in 2016, ONDA embarked on its journey as a B2B hospitality tech startup. ONDA now distributes 700,000 properties from vacation rentals to luxury hotels and resorts across 60 online channels globally. ONDA also drives digital transformation in the hospitality industry, providing operational solutions to …

At a special interview with TTME, Josh Vasquez – Regional Head – EMEA Region Philippine Airlines disclosed that 2023 had posted  53.8million dollar revenue in terms of passenger sales in the UAE and 70% of which came from the travel agents their most important channel. Vasquez reiterated, “we are celebrating Philippine Airlines UAE Mabuhay Night, this is the second installment of this event, we will be recognizing our top travel agents who have contributed to Philippine Airlines UAE passenger sales for 2023, we have also invited our Filipino community partners and our media friends who have been instrumental in the Philippine Airlines success in the UAE for 2023. In 2023 Philippine Airlines UAE passenger sales posted a revenue of 53.8 billion dollars and  70% of that came from the most important channel which is the travel agents and this event is to recognize them for their major contribution to that bottom line. ”    

Safarak Travel and Tourism, the premier destination management company based in Ras Al Khaimah (RAK), is thrilled to announce its recent membership with the International Congress and Convention Association (ICCA), the renowned global community and knowledge hub dedicated to the international association and governmental meetings industry. As RAK emerges as a growing Meetings, Incentives, Conferences and Exhibitions (MICE) destination, Safarak Travel and Tourism’s collaboration with ICCA is a strategic move to bring world-class association events to the region. This aligns seamlessly with Ras Al Khaimah Tourism Development Authority’s (RAKTDA) long-term vision to position Ras Al Khaimah as a preferred destination for international meetings. “The affiliation with ICCA is a significant milestone for Safarak Travel and Tourism. It opens doors to a global MICE community and allows us to showcase Ras Al Khaimah as a strong contender for hosting international events.” said Cathy Mead, General Manager of Safarak Travel and Tourism With RAK gaining prominence in the MICE sector, this partnership with ICCA enables Safarak Travel and Tourism to play an active role in a global business networking platform. The collaboration provides opportunities to educate the international community about Ras Al Khaimah while fostering connections with planners who might be already familiar with other Emirates such as Dubai and Abu Dhabi. Senthil Gopinath, CEO of ICCA, commented: “ICCA is thrilled to witness Safarak Travel and Tourism’s continued commitment to excellence in the industry. Their recent endeavors, especially the strategic collaboration with ICCA, exemplify their dedication to shaping Ras Al Khaimah as a premier destination for international meetings. This alliance not only showcases Safarak Travel and Tourism’s prowess but also underlines the growing significance of Ras Al Khaimah in the global Business …

The inaugural Saudi Travel Mart successfully concluded with TravTalk ME as media partner with 14k plus visitors. The fruitful three days witnessed the travel trade flocking from around the globe to connect with 135 exhibitors from 20 countries. Speaking with TTME, Mohamed Al Harbi CEO of Saudi Travel Mart shared, “my intention is to position Saudi Arabia as one of the most visited countries in the world and promote inbound travel to the Kingdom. We lacked a B2B platform for our travel trade partners to connect with the new companies that have risen in the kingdom over the past few years. Hence we planned this three day exhibition with some of the big names in the travel, tourism and hospitality sectors so that they will have an opportunity to connect, network and talk business with new partners. We are thankful to all our partners who joined us and had faith in us as we started a journey together to position Saudi Arabia as one of the most sought after destinations and for the next edition, we hope to bring in more players together.”

Ricky Pacquing – Country Manager Philippine Airlines at a special interview with TTME shared that 80 per cent of their sales come from the travel agents in the Kingdom of Saudi Arabia. “we owe a lot to the travel trade so we incentivise them as much as we can providing them back end and front end support.” Participating at the first ever B2B exhibition Saudi Travel Mart in Riyadh Saudi Arabia, Philippine Airlines showcased their many connectivity options to attract the Saudi market which consist both locals and expats. Pacquing reiterated that they will be celebrating their 83rd anniversary this year and they will be hosting the top performing agents across the globe to a special award ceremony in Manila next month to recognise their efforts and commitment to bring in the numbers.