Category Archives: Agents

Arabian Adventures is upgrading its core reservation system as part of a strategic move to streamline operations and improve the booking journey for its global partners. The Dubai-based tour and safari operator is transitioning to Travel Studio by Open Destinations – a cloud-based platform designed specifically for DMCs. The system upgrade will enhance internal efficiency while introducing a more powerful B2B portal, which enables partners to create and confirm tailor-made itineraries in real time – including accommodation and all land arrangements. This significantly reduces manual processes and response times, empowering partners with greater flexibility and autonomy. Alaa AlKhatib, Vice President – Destination Management at dnata Travel Group, said: “This change is about removing friction – for our team, for our partners, and ultimately for the travellers we serve. Travel Studio will give us the tools to respond faster, automate more of our workflows, and provide our network with the freedom to build complex itineraries with ease and confidence. At Arabian Adventures, we are always committed to investing in the technology and infrastructure needed to scale efficiently – and stay ahead in a rapidly evolving travel landscape.” John Davies, CEO at Open Destinations, said: “We’re delighted that Arabian Adventures has chosen Travel Studio after an extensive selection process. Our market-leading reservations platform for large complex DMCs will provide the Arabian Adventures team a single, powerful platform that grows with them, helping to simplify operations, accelerate bookings, and deliver the very best customer experience.” The upgrade reflects broader shifts across travel trade, where technology has become a key differentiator – especially for DMCs responding to growing demand for faster turnaround times, seamless integrations, and more customised itinerary planning. As global travel rebounds …

As the UAE continues to cement its reputation as a global epicenter for both corporate and luxury leisure travel, UTRAVEL is highlighting a significant recognition received at the Arabian Travel Market (ATM) 2025. At the record-breaking event, which drew over 55,000 travel professionals from 166 countries, UTRAVEL’s Operations Manager Duleepa Naveen and Holidays Manager Fadi Abu Rashid were honored with the “Excellent Performance in Sales for 2024” award. This accolade celebrates their pivotal leadership and the company’s vital role in the sector’s transformation. This recognition comes as the GCC travel industry experiences unprecedented momentum, driven by surging demand for bespoke luxury holidays and the growing “bleisure” trend, where business and leisure travel seamlessly intersect. UTRAVEL’s standout sales performance in 2024, now validated on ATM’s global stage, directly reflects its ability to anticipate and meet the sophisticated needs of today’s travelers across both its B2B corporate travel solutions and through its dedicated luxury leisure arm, Jovial Travels. “Our recognition at ATM 2025 for ‘Excellent Performance in Sales for 2024’ is a powerful affirmation of our strategic direction and the collective effort behind it,” said Duleepa Naveen, Operations Manager at UTRAVEL. “UTRAVEL’s legacy in B2B travel has always been built on precision and collaboration. This very spirit, encapsulated by our philosophy ‘If you want to go fast, go alone. If you want to go far, go together,’ has been seamlessly extended to Jovial Travels, allowing us to connect with discerning leisure travelers seeking truly unique experiences.” Fadi Abu Rashid, Corporate Travel Manager, added: “This award is a shared triumph. It validates our team’s commitment to crafting tailor-made journeys that resonate with the evolving preferences of modern travelers in the UAE and beyond. …

Speaking with TTME Elmira Heshmati – CEO – Elaxiom Travel and Tours UAE shared that this year there has been a slight shift in the summer travel plans as travellers are opting for staycations and outbound trips to southeast Asian destinations. “Travellers are splitting their summer plans between staycations and outbound trips. Demands for wellness retreats within the UAE and across GCC drives a booming domestic market, however, outbound travel remains robust.  It’s hard to ignore the rapid growth of staycations with the influences of the social media connection between local travels and social media which has made people’s strong reliance on their unique features; storytelling, sharing experiences, going live from different locations, receiving feedback through comments, and real-time interactions.

This year’s 28th edition of Dubai Summer Surprises will have over 200 hotels participating with 4000 plus retail outlets. The countdown is on: Dubai Summer Surprises (DSS) 2025 is set to take over the city for its epic edition from 27 June to 31 August, transforming the emirate into the ultimate summer destination with exceptional savings, endless excitement, and amazing new adventures. Organised by Dubai Festivals and Retail Establishment (DFRE), the most value-packed edition of DSS promises a summer well spent for everyone with thousands of offers and things to do, see, shop, and savour for 66 non-stop days. From life-changing raffles and incredible discounts to world-class gastronomy, hospitality, indoor family fun, and headline concerts, DSS delivers unforgettable moments for everyone, whether a resident, a visitor, or travelling in from across the UAE. The jam-packed DSS calendar of events was unveiled at a special press preview event held today at the iconic Jumeirah Beach Hotel, the founding property of Jumeirah, characterised by its iconic wave-like architecture and renowned façade. The preview event showcased a mix of not-to-be-missed, brand-new DSS experiences and returning festival favourites, showcasing summer as the best-value time of year to experience Dubai across every preference and price point, with endless reasons to stay, play, shop and celebrate together. For the first-time ever, DSS brings a brand-new shopping experience with three specially curated retail seasons designed to keep the city buzzing. Summer Holiday Offers kicks off the celebrations from 27 June to 17 July, brimming with exclusive promotions, family-friendly deals, and the first round of spectacular raffles across Dubai’s top malls. Then comes the most thrilling shopping moment of the season: the Great Dubai Summer Sale from 18 …

The Luxurist, the world’s first all-in-one B2B luxury travel ecosystem, is expanding into key global markets, including Gulf Cooperation Council, Spain, Mexico, Australia and South Africa. The company is also now officially integrated into Bedsonline, the retail arm of HBX Group (HBX.MC), granting access to travel agents worldwide to its portfolio of luxury and premium travel products. Launched in early 2025 and already live in the US, Canada, UK, France, Belgium and Luxembourg, The Luxurist leverages innovative travel technology to connect best-in-class travel advisors with extraordinary properties via a seamless interface designed exclusively for the luxury segment. Aiming to establish a new reference point in the B2B luxury &premium travel market by offering: ● Dedicated concierge team available 24/7 ● Real-time inventory management and booking confirmation ● Privileged rates and exclusive amenities for discerning clients Now part of HBX Group’s retail distribution, The Luxurist will be accessible to a wider network of luxury travel advisors with an impressive portfolio of over 5,000 handpicked luxury properties across +200 countries. “Integrating The Luxurist into HBX Group’s retail platform is a major milestone. Our unique value proposition – exceptional concierge service and exclusive privileges – is now accessible to all HBX Group partners worldwide via web and API.” said David Amsellem, CEO of The Luxurist. “We are expanding into Spain, Mexico, Australia, South Africa and Gulf Cooperation Council with a platform that reflects the elevated standards expected in luxury travel. We are not just providing access, we are providing an ecosystem of excellence.” “Luxury travel is the fastest-growing segment in our industry” said Nicolas Huss, CEO of HBX Group. “With The Luxurist, we are investing in the future of high-end travel services. By …

Almosafer announced a strategic partnership with Landmark Group to deliver greater value and flexibility to travellers across the GCC through Shukran, Landmark’s award-winning loyalty programme. Through this collaboration, Almosafer customers across the GCC can earn Shukran Points on travel bookings made through Almosafer’s online travel platforms. Additionally, customers can transfer their Almosafer Points to Shukran Points, providing them with even more options for utilising their travel rewards. Shukran Points can be redeemed across Landmark Group’s extensive retail network, including Centrepoint, Max Fashion, Home Centre, Splash, Lifestyle, Shoemart, and Emax – creating a seamless connection between travel and everyday lifestyle benefits. Pallav Singhvi, VP of Consumer Travel at Almosafer, said: “Our goal has always been to deliver a seamless and enriching experience for our travellers. This partnership with Shukran allows us to add even more value to each journey booked through Almosafer, while also expanding our benefits ecosystem to include one of the region’s most trusted loyalty programmes.” James Dickson, Chief Product Officer at Landmark Group said; “We’re thrilled to extend Shukran’s reach through our partnership with Almosafer. Shukran is built to reward customers for the lifestyle choices they make every day, and this collaboration is a significant step forward in offering even greater flexibility and value to our members.” The partnership reflects Almosafer’s continued commitment to delivering smarter, more rewarding travel experiences across the region. -ENDS- About Almosafer Almosafer is the Middle East’s leading travel brand offering consumers seamless user experiences for domestic and international travel bookings through its omni-channel offerings across state-of-the-art online platforms, call centre, WhatsApp and retail locations. Providing hotel booking options for over 1.5 million properties around the globe, flight bookings on over 450 airlines, domestic …

Air Arabia has opened its second City Check-in facility in Dubai, located at Al Barsha Mall. The newly launched service offers added convenience to customers traveling from both Sharjah International Airport and Zayed International Airport, bringing the total number of Air Arabia City Check-in facilities to 14 spreads across the UAE. The City Check-in service allows passengers to drop off their baggage and collect their boarding passes from 48 hours up to 8 hours prior to their scheduled departure time, helping them avoid airport queues and head straight to immigration upon arrival at the airport. A handling fee of 20 dirhams per passenger applies. Operating daily from 10:00 AM to 10:00 PM, the new facility also offers additional services such as the purchase of extra baggage allowance, seat selection, and flight modifications. The Al Barsha Mall location is the second Air Arabia City Check-in facility in Dubai, complementing a growing network of conveniently located centres across the UAE in Sharjah, Abu Dhabi, Al Ain, Ajman, and Ras Al Khaimah. This service is designed to streamline the travel experience, reduce waiting times at the airport and deliver added value to customers ahead of the busy summer travel season. As part of its growth strategy and dedication to quality, the carrier continues to provide enhanced customer experience. The opening of the new City Check-In facility is consistent with the airline’s commitment to providing affordable and value-added solutions that meet its customers’ evolving needs.

flydubai launches a new Travel Shop in the Emirate of Sharjah, featuring a City Check-in service for the first time. Partnering with Sharjah National Travel and Tourist Agency (SNTTA), flydubai’s Travel Shop in Sharjah enhances convenience and accessibility for its customers in the Northern Emirates. For the first time, the airline’s recently opened Travel Shop offers passengers the option of City Check-in, enabling them to complete their check-in process well in advance before arrival at Terminal 2, Dubai International (DXB). The new Travel Shop, located in the heart of the city, is now open to customers who can avail the new convenient service as well as other available services. Sudhir Sreedharan, Divisional Senior Vice President of Commercial Operations (UAE, GCC, Africa, South Asia and South-East Asia) at flydubai, said: “we are committed to finding the right travel partners to bring our reliable travel experience to our customers wherever they are. The new flydubai Travel Shop in Sharjah underscores our continued commitment to innovation and delivering value-driven convenience to our customers. By offering this added flexibility with the new City Check-in service, we aim to improve the overall travel experience and support our customers’ needs in a more personalised and accessible way.” Designed with convenience in mind, flydubai’s Travel Shop in Sharjah features a comfortable waiting area, designated service desks and a porter service for baggage drop to enhance the overall customer experience. Customers can expect a range of travel-related services, including booking flights, making changes to their travel plans and choosing flydubai Holidays packages. The City Check-in service marks a significant step in flydubai’s customer experience journey, enabling passengers to check in their baggage, receive their boarding pass and select their …

flyadeal announced a regional first with Saudi cabin crew to be trained as certified tour guides in support of the Kingdom’s Vision 2030 to build a dynamic tourism industry. The programme will target 800 crew by 2030 for comprehensive tour guide training in which they will embrace wider learnings of Saudi Arabia’s culture and historical attractions. Upon completion, they will receive a licence as tourism ambassadors enabling them to hone their skills as official guides engaging with passengers, and with visitors in a private capacity. Over the next few weeks, the Saudi-based airline will open applications for courses specifically designed for Saudi nationals. A training institute accredited to Saudi Arabia’s Ministry of Tourism will conduct the courses.  flyadeal is promoting several developments at the show including its upcoming summer season flying programme and new year-round destinations. Steven Greenway, flyadeal Chief Executive Officer, said: “flyadeal continues to push the boundaries with employee initiatives designed to enhance their personal development and professional skills. This new training programme, the first of its kind in the Middle East, will empower crew and equip them with the skills and confidence to engage with visitors as official tourism ambassadors. “As licensed tour guides, the beauty of the programme allows our crew to use their new-found skills while interacting with passengers but also harness their experience by taking tourists on guided tours around the wonderful historic sites that the Kingdom is so renowned for.” To kick-off the programme, flyadeal crew were given a guided tour of the fascinating Dirayah district – the birthplace of Saudi Arabia – in the Kingdom’s capital, Riyadh. They explored and learned more about the traditional mud-brick architecture and cultural sites being restored to …

Qatar Tourism, in collaboration with Discover Qatar announced the return of Whale Shark tours for the 2025 season. The tours offer residents and visitors a rare opportunity to witness one of Qatar’s most unique natural experiences. Qatar’s northern waters host one of the world’s largest aggregations of whale sharks. The Whale Shark Tours aim to promote ecotourism by allowing guests to observe these magnificent creatures in their natural habitat, while ensuring minimal disturbance to the marine environment. The tours also provide educational insights into whale shark behaviour and Qatar’s conservation efforts to protect these endangered animals. The return of the Whale Shark Tours has been made possible through close coordination with key entities from both the private and public sectors, including Qatar Energy, the Ministry of Municipality, Mawani Qatar, Ministry of Environment and Climate Change, Qatar Airways, and the General Directorate of Coasts and Borders Security. These partnerships strengthen the tour’s operational framework and contribute significantly to enhancing the service delivery and overall visitor experience. Mr. Omar Al Jaber, Chief of Tourism Development Sector at Qatar Tourism, said: “We are proud to welcome the return of the Whale Shark Tours, one of Qatar’s most distinctive ecotourism experiences. This initiative highlights our dedication to sustainable tourism and showcases the richness of Qatar’s marine biodiversity. Our preparations for the upcoming Whale Shark Tours have been greatly strengthened by the valuable contributions of our government and semi-government partners, whose collaboration reflects a shared commitment to delivering an exceptional and environmentally responsible visitor experience.” Operated by Discover Qatar, the tours promise a unique adventure aboard a premium catamaran, led by expert marine guides. Guests will enjoy a truly immersive and informative journey, learning about …