Category Archives: Agents

The Hospitality Sales and Marketing Association International Middle East is preparing to host the 5th annual Commercial Strategy Conference, an in-person event being held at the Conrad Dubai Hotel on 28th and 29th November 2022. Following the unprecedented events and challenges brought about by the COVID-19 pandemic, this year’s event theme is “Accelerate Recovery”. Placing a strong focus on recovery and education, HSMAI has become a leader in identifying and communicating hospitality trends while acting as an influential voice within the hospitality industry, all while connecting its members with industry partners. A key highlight of the 2022 event is how the agenda comes together from the HSMAI Middle East commercial, revenue optimization and marketing advisory boards. The conference is put together by hospitality leaders for the hospitality industry and partners. The leaders in their respective field will share expert insights and knowledge to help boost the industry’s post-Covid recovery into a new era. Another key feature of the Conference is Curate, a unique executive insights forum exclusively designed to connect and discuss priority issues and emerging trends across areas such as hotel sales, marketing, revenue optimization, and distribution. The first ever Curate forum is set to take place on 29th November 2022. The invite-only event is unique in a way as it allows for cross-disciplinary discussions, that are highly beneficial to the growth of any hotel. HSMAI ME is offering an early bird offer for the Annual Commercial Strategy Conference between now and September 15th. Registrants will receive up to 35% discount on the price for all ticket categories. Furthermore, all group bookings of 10 or more will receive one complimentary pass with access to both days. With an aim …

DidaTravel launched its B2B flight booking multi-GDS portal, including access to full-service carriers, low-cost carriers (LCCs), and new distribution capability (NDC) content. DidaTravel’s 23,000 B2B buyers around the world – such as travel agents, tour operators, OTAs, TMCs and MICE – can now access flights from 500 plus airlines to fly to more than 20,000 destinations around the world. Going forward clients will have the added option of combining flights with accommodation to boost their ancillary revenue thanks to dynamic packaging technology that also includes in-path and post-booking cross-selling tools. Packaging of flights with accommodation is already available through the company’s new flight booking engine or as an XML / API integration, with dynamic packaging to be integrated at the end of 2022. In addition, currently there is an option for clients to query flight prices manually. To lead this new area, Jason Guan – who joined DidaTravel last year – has now been appointed as Flight Business Unit General Manager, reporting directly to Rikin Wu, DidaTravel Founder & CEO. This new team consists of specialists with expertise in the area of system analysis and design, system architecture and modelling, development and coding, testing and implementation. Rikin Wu, DidaTravel’s Founder & CEO comments: “Most of our clients across Middle East region are looking for flight content, in particular for the possibility to package flights with accommodation.  Given the popularity of packages in the region, we anticipate a high level of demand in the Middle East market – and are already putting in place the resources to fulfil this demand.” Jason Guan, DidaTravel’s Flight Business Unit General Manager added: “I am so pleased to join DidaTravel. We have put together a …

dnata has extended its long-standing partnership with GOL Airlines (GOL), a leading Brazilian low-cost carrier.  The extension of the contract will see dnata continue to provide a range of passenger, ramp and baggage services to the airline, ensuring a seamless airport experience for over 19 million passengers and safe and timely departure of up to 133,000 flights annually across 20 airports in Brazil. dnata’s latest contract win cements its position as the leading ground services provider in Brazil. David Barker, dnata’s Divisional Senior Vice President for Airport Operations, said: “We are proud to extend our successful partnership with GOL Airlines across their extensive Brazilian operations. We will continue to work hard to provide the highest level of quality and safety for the airline and its customers, every day.” André Cruz, GOL’s COO, said: “dnata is an important partner for GOL since 2016, providing excellent services in more than 20 cities in Brazil. This extension strengthens even more our partnership and offers to our customers the best airport experience.” dnata has recently increased its investment in Brazil to become the sole shareholder of its local subsidiary. In recent years dnata Brazil has significantly expanded its footprint in the country and currently serves more than 15 airlines at 29 airports with a team of 5,000 local aviation professionals. David Barker added:  “Our increased investment in Brazil underscores our commitment to the South American market, our highly-trained team and global customers. We see excellent growth opportunities and strong demand for our reliable and safe services across the continent. We will seize opportunities to further enhance our offering and consistently deliver world-class quality in Brazil and beyond. “Globally, we will continue to go the …

Having promoted the destination heavily during Expo 2020 and at Discover Europe Travel Summit in Dubai, Switzerland tourism continues to work with the travel trade from the GCC to experience the destination physically. According to Matthias Albrecht, Director GCC, Switzerland Tourism, they will be further enhancing cooperation with the GCC travel trade in two very important roadshows. Albrecht reiterated, “GCC travel trade is most important to us and for the next quarter we have planned two events, one to be held in Switzerland by inviting the most important decision makers in the travel trade and the other one will be visiting around 30 Swiss partners within all GCC countries. The first workshop will be conducted in Switzerland for GCC travel trade in September with 50 – 60 key decision makers from the GCC being already invited. This workshop will give them an opportunity to interact directly with over 80 Swiss tourism suppliers as well as to learn more about new places, different areas, latest attractions, new hotels, and other experiences offered. The second roadshow will be in November in the GCC where we will meet around 600 to 700 agents from the GCC.” Switzerland has been promoting their Swisstainable initiative with the GCC and the rest of the world in making tourism more sustainable. The four pillars of this project will also be shared during the roadshows and workshop planned for the rest of the year.

Travelex in partnership with Hamad International Airport (HIA) announce the launch of their latest store concept in Qatar, “Mobile Foreign Exchange Stores”. Located around HIA’s Concourse C and Concourse D, the Mobile Store concept provides airport customers with the benefits of a full-fledged foreign exchange branch packaged in a movable kiosk, allowing foreign exchange services to be further embedded within the customer’s journey. This is in addition to the Travelex foreign exchange kiosks conveniently located across the airport terminal, accessible to departing, arriving and transferring passengers. At the launch of the Mobile Stores, Travelex’s Commercial Director for the Middle East & Turkey, Mr. Batu Dölay, stated: “Launching Mobile Stores in Qatar is a key milestone in the partnership between Travelex and HIA. As the World’s Best Airport, we know HIA expects retailers to bring only the best for their customers and our Mobile Stores provide an elegant option for Travelex to ensure our services are consistently available to passengers regardless of their journey through the terminal.” Ms. Sujata Suri, VP Strategy & Commercial Development, HIA said: “As Hamad International Airport proudly caters to millions of its passengers from across the world, it is our responsibility to be perceptive and anticipate our passengers’ need for convenience and consistency in service. HIA therefore forms strategic partnerships with service providers like Travelex, which caters to ever-evolving customer needs.  Travelex has been an airport partner for 10 years, since its operations at Doha International Airport, consistently providing its services to our passengers. Its latest concept store provides mobility and flexibility using innovation in forex services.”

Seera Group and flyadeal have signed a partnership agreement, to directly integrate Seera’s booking engines with flyadeal’s reservation system. Seera is the first ever travel company in Saudi Arabia to sign a direct integration agreement with flyadeal. The new partnership creates a direct channel for Almosafer, Seera’s travel business, to sell flyadeal’s full range of product offerings including a choice of fare families, as well as ancillaries such as meals and baggage additions. The direct integration will help improve efficiency by streamlining the process to make changes to bookings while reducing the time needed for manual tasks for Seera’s agents. At the signing ceremony recently at flyadeal’s HQ in Jeddah, Majed Alnefaie, CEO at Seera Group, said: “flyadeal is an important partner for us and we are pleased to be the first in the Kingdom to sign a direct integration agreement with them. Our customers can now benefit from the full range of flyadeal’s offerings and a smoother ticket issuing process. I have no doubt that this agreement with flyadeal marks the beginning of a very fruitful, mutually beneficial partnership. Going forward we will work together to ensure the best experiences and best value for our customers.” Con Korfiatis, CEO of flyadeal, said: “This is the first of its kind partnership for our company, which will add multiple options to customers through the umbrella of a strategic partnership with Seera, a major player with extensive experience in the field of marketing travel and tourism services. Creating a direct channel to provide a full range of booking offers at all price classes, in addition to offering various products and other miscellaneous services such as seat selection, meal purchase, added baggage, and …

With new flight services operating from Frankfurt, Dusseldorf and Munich to Ras Al Khaimah International Airport, the destination strengthens direct connectivity with a major source market. Ras Al Khaimah Tourism Development Authority (RAKTDA) announces a new strategic airline partnership connecting the Emirate with major cities in Germany, including Frankfurt, Dusseldorf and Munich. Starting from 1 November 2022, Corendon Airlines will operate seven direct weekly flights to Ras Al Khaimah International Airport, effectively meeting strong demand from Germany. Marking the latest in a series of strategic airline partnerships forged by the Tourism Authority, the new flights cement an important tourism market, delivering a significant weekly increase in visitors to an Emirate popular for its outstanding natural and cultural attributes, global hotel brands, as well as its unrivalled adventure tourism offering and year-round sunshine. The announcement strengthens the Tourism Authority’s ongoing strategy to enhance accessibility and accelerate connectivity by working closely with leading tour operators. Within a five-hour flying time, Germany is already a top five tourism source market for Ras Al Khaimah; the launch of new direct flights to the Emirate is expected to have a significant impact on tourism in the destination. “We’ve seen first-hand the impact of direct connectivity as one of the main drivers of tourism, especially in a post-pandemic period.  We also know that tourists who arrive directly to the destination, stay longer and really take the time to discover our nature emirate,” commented Raki Phillips, Chief Executive Officer, Ras Al Khaimah Tourism Development Authority. “He added: “As Ras Al Khaimah’s tourism vision gains momentum, working with valued trade partners and securing new airline alliances builds on this progress, and delivering additional tourism from three major German …

Ajman tourism is set to launch a number of innovative initiatives and projects to enhance the tourism sector as a part of the department’s efforts to showcase Ajman’s natural touristic destinations, and rich heritage, aiming to increase its visibility and attractiveness for visitors from all over the world, and achieve the emirate’s tourism vision. Ajman Museum Smart App – in conjunction with the renovation of the museum to provide a unique interactive experience enhanced with the latest technologies to stimulate all senses, through exhibits explained in Arabic and English, to promote it by providing a detailed audio-guided tour of all sections of the museum and a map of the site, opening times and how to reach the museum. The Visual Identity of Ajman Museum, Masfout Museum, & Al Manama Museum – Ajman Tourism also launched the new visual identity for Ajman Museum, Masfout Museum, & Al Manama Museum, one of its initiatives aimed at preserving the unique heritage of Ajman and present it in a renovated updated look. Moreover, the department unveiled the “Media Hub” which is a digital media library project, and an integrated platform for displaying promotional images and videos for Ajman that is constantly updated, and displayed on a dedicated page within the ADTD’s official website to serve all stakeholders and community, where images and videos can be downloaded, and to eventually become the largest digital archive documenting the main tourist attractions of Ajman. Ajman’s Heritage Path – Ajman Municipality and Planning Department revealed the latest activities of the Heritage Path project, which is located in the Al-Nakhil neighborhood and stretches over 1,025 km, linking heritage buildings starting from the Ajman Museum and the heritage district to …

dnata announced that it would invest US$ 100 million in green operations in the next two years to further enhance environmental efficiency across its global network. The company’s ongoing investment in infrastructure, equipment and process improvement will support it to achieve its strategic objectives and reduce its carbon footprint by 20% by 2024, and by 50% by 2030. dnata has embedded its environmental framework across its broad-spanning Travel businesses, aiming to empower customers to make better travel choices. Its corporate services include hybrid event solutions, sustainable travel policy guidance as well as carbon emission monitoring and reporting, aligned to global standards. dnata Travel Group in the UK has invested in green technologies and introduced new business practices to improve environmental efficiency. It switched to renewable energy to take all electricity from green sources at all of its offices, cut out single-use plastic (SUP) from its operations, reduced paper consumption by 4 million pages annually through its ‘paperless office’ initiative, and implemented a zero to landfill policy to ensure that all non-recyclable waste is sent to energy recovery facilities for processing. Furthermore, it replaced 80% of its fleet with electric or hybrid cars with a target to operate a fully green fleet by 2024. Steve Allen, CEO of dnata Group, said: “We’ve been making great progress on reducing our carbon footprint, minimising waste and reducing energy and water consumption across our operations. We will further increase our investments and efforts in strong cooperation with our partners to achieve our targets and preserve the environment for current and future generations.” In recent years dnata has significantly invested in advanced technologies to optimise resources and improve operational efficiency across its facilities. It installed …

Policybazaar.ae announced that there has been a significant rise in demand for travel insurance in FY21-22 in the UAE. The fintech company saw a 150% increase in sale of travel insurance policies where travelers bought more policies in Quarter 2 in comparison to the Quarter 1 of 2022. The company saw a rise in demand from top tourist destinations such as the USA, Schengen countries, Indonesia, UK amongst others – as majority of these countries have made travel insurance mandatory along with other valid travel documents. Apart from the countries where travel insurance is mandatory, the other reason behind more travelers buying travel insurance policy is due to lingering dread of the pandemic. The other major reason resulting in an increase in the sale of travel insurance policy was due to a knock-on effect on the luggage mishandling situation such as either lost or delayed baggage, due to acute shortage of baggage handlers at the airports. The global travel insurance market size was valued at $12.38 billion in 2020, and is projected to reach $119.31 billion by 2030. This translates to a growth at a CAGR of 26.1% from 2021 to 2030. While travel has picked up its pace globally, airports around the world are facing extremely high levels of flight cancellations and delays in the past few months. Having a travel insurance policy may not be mandatory for tourists in all the countries, but it is always recommended to have one when traveling abroad. Travel insurance policy compensates travelers from undue expenses in situations of a medical emergency, personal liability, or other emergencies like loss of baggage. Delaying or losing check-in baggage is one of the most common adversities …