Category Archives: Agents

Travelport has signed a new multi-year agreement with East West Travel Group, an Egypt-based travel agency. The East West Travel Group has over 30 years of operational experience, and specializes in corporate travel. The East West Travel Group has also now become the sole representative of BCD Travel in Egypt. BCD Travel is a leading global corporate travel management company with over 13,000 employees worldwide and total sales in 2015 of $25.4 billion. To mark the occasion Travelport sponsored a partnership event with East West Travel Group and BCD Travel in Egypt at the Baron Palace Garden, a historic attraction in the suburb of Heliopolis, Cairo. The event brought together some of the leading players from the Egyptian travel industry from the airline, hotel and government spaces.  The event was attended by His Excellency Mohamed Yehia Rashed, Egypt’s Minister of Tourism. As a result of the agreement, East West Travel Group and BCD Travel will now be able to access and utilize Travelport’s unrivalled travel content – including the branded fares and ancillaries from the world’s leading airlines and low cost carriers, as well as over 650,000 hotel properties, all from within the travel agent’s workflow. Travelport has established itself as a key technology partner in the Egyptian travel industry and today’s announcement with East West Travel and BCD Travel further reinforces Travelport’s brand awareness in the region.

Etihad Aviation Group and TUI AG have confirmed they are in discussions to create a strong European leisure airline group, focused on point-to-point flying to connect key tourist markets. It is proposed to contribute the touristic operations of the airberlin group and the German TUIfly company, including the aircraft currently operated by TUIfly for airberlin under a wet-lease agreement, into a new airline group established by TUI and Etihad Aviation Group. This new airline group would serve a broad network of destinations from Germany, Austria and Switzerland. The leisure airline group will be supported by the expertise of Etihad Aviation Group, the fastest-growing aviation group in the world, and utilise TUI’s state-of-the-art distribution capacity. TUI AG, Etihad Aviation Group and Air Berlin PLC intend to finalise an in-principle agreement in due course. Any agreement entered into will be subject to all necessary corporate and regulatory approvals.

Responding to strong customer feedback, seven-year-old Yellow Boats will run a week of brand new Night Tours in October. The Yellow Boats Night Tours will run from Monday, October 24 to Monday, October 31 across both cities, embarking from dedicated departure points at Marina Walk in Dubai and Emirates Palace in Abu Dhabi. The Dubai Night Tour will depart daily at 6 pm, heading out from the glittering Dubai Marina as the sun goes down. The 90-minute trip then cruises around Palm Jumeirah, offering a glimpse of its luxurious villas and world-famous five-star hotels, including a unique front-row, fairytale view of Atlantis The Palm. Then, it’s on to the Dubai’s iconic seven-star Burj Al Arab, beautifully illuminated at dusk, with plenty of time for photo stops and interactive commentary from The Yellow Boats passionate skipper team. The Abu Dhabi Night Tour will depart daily at 5.45pm. The 60-minute trip offers its crew a journey through the ever-changing city skyline and the many contrasting, must-see attractions the UAE capital has to offer – which are of course all the more magical by moonlight. This exciting and informative tour travels around Heritage Village and along the Abu Dhabi Corniche, stopping at the timeless Fisherman’s Village and man-made Lulu Island, before cruisng back to the beautiful Emirates Palace Marina. The Yellow Boats Dubai Night Tours and The Yellow Boats Abu Dhabi Night Tours replicate the ticket structure of the multi award-winning company’s much-loved daytime tours, with no price increase. With limited dates available in the approach to Halloween, it is advised to book early to avoid disappointment. The Yellow Boats Dubai Night Tours run from Monday October 24 to Monday October 31, departing …

Insignia Worldwide Group has introduced Traverger – the region’s first digital brand engagement agency dedicated to the travel, tourism and hospitality industry. Traverger launches to propel travel and destination brands to the forefront of online conversations in the age of hyper-competition and fragmented attention. Traverger equips clients to engage with increasingly elusive guests and time-poor travellers with powerful solutions born at the convergence of technology, public relations, social media and online advertising. “Travel and hospitality brands have complex and unique marketing needs that are different from traditional FMCG products. Online visibility and engagement is at the heart of driving innovation in brand communication and marketing. Our expertise in strategic planning and understanding of key feeder market dynamics is complimented by our insights on how potential guests or customers interact with online brand messages,” said Gaurav Sinha, Founder & CEO, Insignia Worldwide Group, the parent company that owns and operates Traverger.

Leading travel commerce platform, Travelport recently hosted a congregation of Abu Dhabi’s leading travel agencies at a series of innovation workshops at the Travelport office in Beirut, Lebanon. Among the attendees were representatives from well-known travel agencies such as Asian Gulf Travel, Shams Abu Dhabi Travel, Al Badie Travel Agency, Al Dana Travel, Liberty Travel, Smart Travel and Latakia Travel. The workshop provided the platform for the agents to learn about leveraging the most innovative technology that is redefining travel commerce around the globe and how this technology can utilised to meet traveller demands and grow the UAE’s travel industry. Travelport is a key technology partner for the Abu Dhabi agents who were in attendance, all of whom have recently signed long term agreements with Travelport. The three-day workshop was an interactive gathering where Travelport’s product experts showcased technologies such as Travelport Smartpoint, the industry leading desktop solution, which can truly transform the way agents work; maximizing revenues, increasing productivity and improving the customer experience. They allow travel agencies to sell more airline content more often, allowing agents to keep up-to-date with the widest range of real-time content from over 400 of the world’s leading network airlines and low cost carriers, all from within their workflow. They can also upsell more hotel rooms and car rentals. There are more than 650,000 unique hotel properties and 36,000 car rental locations available from within Travelport Smartpoint, which essentially means that travel agents can be confident and efficient in offering the right choices for their customers’ unique needs. Matthew Powell, Regional Director, Middle East and South Asia, commented that in order for traditional travel agents to remain competitive they need to be ‘consultants’ …

Dubai-based online travel platform Tajawal has released its hotel booking engine along with its highly successful flight booking services, making it a full-scale online travel agency offering seamless travel planning experiences. Backed by Saudi Arabia’s Al Tayyar Travel Group, one of the largest travel and tourism conglomerates in the region and a public joint stock company listed in Saudi Stock Exchange TADAWUL, Tajawal launched its operations in January 2016 and achieved an annual run-rate of $60 million by May, exceeding its projected sales targets by 30 per cent within the first five months of operation. Now with flight and hotel bookings on offer, Tajawal’s customers can travel to almost 15,000 destinations around the world while choosing from an extensive mix of more than 160,000 hotels, ranging from budget and value hotels to five-star and luxury properties and resorts. Featuring round-the-clock customer service support in English and Arabic, Tajawal’s hotel booking service will also offer customers enhanced flexibility, with the ‘Pay Now’ or ‘Pay Later’ and free cancellation options on most rooms. When making travel plans, users will also benefit from the ‘Customer Ratings and Reviews’ feature, complementing tajawal’s robust travel product offerings.

Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) hosted its largest ever group of travel trade professionals from Africa, during a six-day familiarisation trip aimed at positioning Dubai as a leading destination of choice. The familiarisation trip, which ends today, has given over 300 senior management executives from 12 African countries – South Africa, Ghana, Nigeria, Kenya, Zambia, Ethiopia, Zimbabwe, Seychelles, Mauritius, Uganda, Tanzania and Cote D’Ivoire – first-hand insights into the array of unique experiences, attractions and activities that Dubai offers, with the spotlight falling on the city’s upcoming summer calendar, starting with the cultural activities during the holy month of Ramadan, followed by the Eid in Dubai celebrations and the Dubai Summer Surprises. In addition to visiting a number of key attractions across the city, the delegation also attended the  Dubai Tourism Conference and Workshop on 3 June, which provided an overview of Dubai’s tourism offerings and the kind of support that is being offered to the African travel trade to promote Dubai in their continent. Presentations were also made by officials from the different agencies and divisions of Dubai Tourism such as Dubai Festivals and Retail Establishment (DFRE),  the organiser of major festivals in Dubai, digital and marketing communications and Dubai Calendar.

With 40 multilingual staff that operates 24 hours a day with the aim of serving customers as an outlet, Omeir Travel Agency, the flagship company of the Omeir Bin Youssef Group, has invested AED 4 million for upgrading its high tech call center in Abu Dhabi and Al Ain. The upgraded call center in Abu Dhabi has extending support to all the services, and guarantee easy accessibility and better overall customer experience. The call center is equipped with the state of the art Cisco Call Center solutions with professionally trained customer care agents to work seamlessly and round-the-clock with customer demands and business needs, ranging from general queries related to visa, travel insurance, ticketing to hotels and holidays and more. Customers can choose to visit the call center directly to discuss or can call the call center.