Category Archives: Agents

TBO.COM announced a strategic partnership with WebEngage for a comprehensive digital transformation. TBO will harness WebEngage’s cutting-edge automation and AI-ML tools, journey designers, and personalization engines to empower travel agents to serve their customers effectively. TBO is known for its pathbreaking “B2A” strategy in the tourism industry. Acronym for “Business to Agents”, the first-of-its-kind strategy in the region is aimed at empowering agents to maximize earnings by meaningfully catering to travellers seeking customized, hassle-free, and convenience-oriented tourism services. Such innovative B2B strategies, coupled with round-the-clock agent support and acceptance of over 55 currencies, have enabled TBO to expand its purview to over a million hotels and 120 countries globally. “Travel distribution platforms such as ours are ripe for technological adoption aimed at higher conversions and insights-led engagement. A marketing-automation innovator of WebEngage’s calibre as a solutions provider complements the scale of our operations and aspirations. The partnership will enable us to deliver personalized services to our agents and partners and, through them, a multitude of travellers across the globe,” expressed Gaurav Bhatnagar, Co-Founder & Managing Director, TBO.COM Reiterating the need for marketing automation in tourism distribution, Avlesh Singh, Co-Founder & CEO, WebEngage, said that business-facing companies must engage like they are directly dealing with customers. “The next phase of B2B growth will hinge on superior customer experiences. Therefore, in tourism distribution, a unified view of agents, dynamic segmentation, and the ability to automate and orchestrate cross-channel communications at scale will constitute a competitive edge. Our partnership with TBO is built on that objective.” WebEngage’s full-stack Retention Operating System has delivered measurable results for companies across sectors. As a testament to its success, WebEngage has built a portfolio of over 800 …

Almosafer has partnered with MoEngage, a marketing automation and customer engagement platform, to drive meaningful engagement with its travellers using an insights-led strategy. Almosafer’s consumer travel platform offers travelers seamless experiences for domestic and international travel bookings through its omnichannel offerings. Currently catering to KSA and other GCC audiences, the brand will leverage MoEngage’s platform to create personalized messaging, ensuring continuous customer engagement at the right place and time. “We understand the importance of trust when it comes to booking travel services. Our customers can rely on us to deliver on our promises, ensuring they receive the services they booked with confidence and peace of mind. Additionally, we also realize the research that goes behind booking a service, and we intend to provide assistance there as well with the help of MoEngage”, said Pallav Singhvi, VP Consumer Travel – Almosafer. Apart from meaningful customer engagement, Almosafer will leverage MoEngage’s capabilities, such as advanced segmentation, automation, and personalization capabilities. This will enable the brand to craft highly relevant and impactful campaigns whilst delivering the right messages to the right customers, maximizing the effectiveness of engagement efforts. Almosafer joins the growing list of 1200+ global companies across 35 countries, such as Azadea Group, Commercial Bank of Dubai, Landmark Group, Apparel Group, Airtel, Ola, Oyo, and Mashreq, that trust MoEngage to deliver a consistent experience across multiple devices and touchpoints. “We are excited to join hands with a leading brand that focuses on engagement across the customer journey lifecycle. Establishing a sound customer customer engagement strategy can lead to a long-term relationship and MoEngage will be more than happy to assist Almosafer in doing so”, said Sweta Duseja, Director of Customer Success, META …

The General Authority of Civil Aviation KSA announced the adoption of a new regulation to protect the rights of travelers, to replace the executive regulation to protect the rights of customers, and the new regulation will be effective from November 20, 2023 with some compensation amounts to 150% and 200% of the ticket value.. The regulation guarantees passengers, upon loss of baggage, a financial compensation equivalent to approximately 6568 Saudi riyals, and in the event of damage, defect or delay, a financial compensation not exceeding approximately 6568 Saudi riyals. The new regulation aims to contribute to upgrading air transport services, enhancing its efficiency, and improving the traveler’s experience to, from and within the Kingdom, by providing the necessary care and support tools. The regulations included (30) articles that guarantee the traveler access to care, support and compensation in the event of advance, delay or cancellation of flights, as well as in the event of refusal to board due to overbooking or downgrade. The regulation also guaranteed compensation to travelers in the event of adding a stopping point that was not announced when creating the reservation. The regulation also clarified the obligations of both the passenger and the air carrier. The regulation dealt with the rights of travelers with disabilities and special requirements, and the regulation also guaranteed the rights of travelers in cases of accidental transportation, including, for example, the seasonal Umrah and Hajj trips. The Vice President of the General Authority for Civil Aviation for Quality and Traveler Experience, Eng. Abdulaziz bin Abdullah Al-Dahmash, confirmed that the new regulation reflects the authority’s interest in the satisfaction of travelers, and its keenness to improve the travel experience in the Kingdom’s …

Sabre Corporation announced a new distribution agreement with Nile Air under this multi-year distribution agreement, Nile Air will be promoting its content to hundreds of thousands of travel agents on Sabre’s marketplace starting this month. “We’re excited to reintroduce Nile Air to Sabre’s system, providing technological solutions that enhance their operations and passenger experience,” said Alessandro Ciancimino, Vice President Airline Distribution for Sabre in Europe, Middle East, and Africa. “This collaboration reflects Sabre’s commitment to supporting airlines in innovative ways to achieve their retailing goals. We strive for a sustainable distribution model benefiting all stakeholders in the travel chain, offering extensive content and seamless integration.” Sabre’s technology will help enable Nile Air to optimize its distribution strategy, offering passengers more choice and convenience when booking flights. This agreement will further streamline Nile Air’s operations, helping to ensure a smooth and efficient workflow. “Partnering with Sabre aligns perfectly with our retailing vision, enabling customers to access our content from anywhere and offering Sabre’s global agencies continued access to Nile Air content,” stated Mohamed El Sherif, Chief Commercial Officer of Nile Air. “Through this collaboration, we aim to provide our passengers with a seamless and personalized journey, from booking to post-travel feedback, enhancing passenger satisfaction and elevating our operational efficiency.” As part of the agreement, Nile Air will utilize Sabre’s expertise to help ensure that their passengers receive the highest standard of service and experience. This collaboration marks an important step for both Sabre and Nile Air in enhancing the travel industry’s overall quality and efficiency.

The company, which has developed its own proprietary software, has joined the NextGen FDI program to consolidate its global operations in the UAE. The company will establish its headquarters in Dubai Internet City, supporting 500 jobs in the country within two years, 250 of which will be highly skilled, as it seeks to enhance its platform through advanced technology capabilities such as AI and blockchain. The Ministry of Economy has announced that Holiday Swap, a vacation exchange and booking platform with more than 1 million monthly users worldwide, is the latest company to join its NextGenFDI program, the multistakeholder initiative that provides pioneering businesses from around the world with the market-entry fundamentals required to establish and scale their operations in the UAE. Launched in 2018, Holiday Swap is a community-based platform that connects holidaymakers online, enabling them to swap homes or rent directly from one another at minimal or zero cost. Today, the platform has more than 120,000 listed properties across 185 countries, including the UAE, where it has approximately 1,200 listings. It aims to expand its listings to 400,000 properties by the close of 2023. His Excellency Dr Thani bin Ahmed Al Zeyoudi, Minister of State for Foreign Trade, said: “The onboarding of Holiday Swap reflects the continuing success of the NextGen FDI program in attracting pioneering companies to the UAE and fostering the development of cutting-edge solutions across a diverse range of economic sectors. The partnership is not only testament to the UAE’s position as a world-class hub for innovation but also the scale and sophistication of its travel and tourism industry, which contributed AED167 billion to the country’s GDP in 2022, a growth of more than 60 …

Sabre Corporation announced the availability of Lodging AI, marking the introduction of its Sabre Travel AI™ capabilities in the lodging sector and enhancing the power of Content Services for Lodging. Lodging AI can help travel agencies improve hotel attachment rates, creating additional revenue opportunities and providing travelers with more personalized lodging options. Using Sabre Travel AI™ machine learning models, the new lodging capability analyzes property attributes, customer trip segmentation, and traveler and agency preferences to generate custom lodging options and serve up properties that are most likely to be booked. “Artificial intelligence combined with data and insights, such as profiles and preferences, is a very powerful tool in removing friction from the travel booking process,” said Sabre Chief Product Officer Garry Wiseman. “As the next evolution of intelligent retailing capabilities supported through our strategic partnership with Google, Lodging AI brings more personalized results to enable agents to be more efficient in their workflows and to ensure travelers obtain the most relevant options available.”

dnata travel has opened a second travel store in Sharjah, providing its growing community with easy access to its services and expert team amidst a time of high demand. Located at City Centre Al Zahia, the largest mall in the Northern Emirates, dnata Travel’s newest one-stop travel shop is now welcoming customers to meet its experienced, multi-lingual team. Here, shoppers can book all they need for travel, including staycations or more complex itineraries, flights, hotels, holiday packages, insurance, tours, attractions, transfers, and more. Meerah Ketait, Head of Retail and Leisure UAE at dnata Travel, commented: “We are witnessing an increased demand for bookings within our travel stores, as UAE travellers seek to enhance the booking process with the insider knowledge and inspiration from our travel experts. At our outlets across the UAE, we can book all aspects of a customer’s journey in one, convenient place. We can tailor-make a journey to their needs and ensure they are up to date with our latest, exclusive offers and value adds across a range of incredible resorts, worldwide.” dnata Travel Sharjah Al Zahia marks the next step for the UAE’s original travel agency in expanding its retail footprint, following the launch of its travel store in Dubai Hills Mall. A pipeline of new retail stores is gearing up to serve a comprehensive range of travel solutions to a range of emerging and established UAE communities. Meerah Ketait added: “We are enhancing dnata Travel’s long-standing presence in Sharjah, where many of our longest serving staff and most loyal customers are located. It has been a regular request throughout the years for our team to further expand our presence in the Northern Emirates, and this …

dnata travel has partnered with TURESPAÑA to deliver unparalleled opportunities for travellers across the GCC countries. The collaboration will provide customers with access to an extensive portfolio of travel products and services across Spain at a time of high demand. Meerah Ketait, Head of Retail and Leisure UAE at dnata Travel, commented: “We have seen a significant increase in bookings to Spain by GCC travellers across and beyond the UAE. The Balearic Islands of Mallorca and Ibiza are trending, offering travellers world-class resorts alongside beautiful beaches. The Canary Islands have also become increasingly popular, providing ideal destinations for nature lovers with hiking trails that wind through ancient forests and volcanic landscapes. The north of Spain, also known as ‘Green Spain’ where incredible nature meets unforgettable gastronomy, is also gaining traction and curiosity from this region.” Daniel Rosado, Director at TURESPAÑA, added: “The UAE has always been one of the top tourism markets for Spain, and we expect 2023 to be the best year ever for tourism from across the GCC. There has been a significant increase in air connectivity in recent years, while our countries have been fostering cultural exchanges and collaborations. These initiatives include art exhibitions, music festivals, and educational programs, which help promote tourism and mutual understanding.”

Destination Management Company (DMC), Safarak Travel & Tourism, which means ‘your travel’ in Arabic, is proud to announce its global expansion with on-the-ground presence in both India and Poland. With dedicated teams of experienced MICE and travel and tourism industry experts in both countries, the DMC will actively promote the Emirate of Ras Al Khaimah as one of the most sought-after destinations in the Middle East. As a proud member of RAK Hospitality Holding, a Ras Al Khaimah Government company that manages a diverse portfolio of hotels, hospitality, and leisure assets in the Emirate, Safarak has set an ambitious goal of making Ras Al Khaimah the preferred destination for MICE and holidaymakers from both countries. With an increase in the number of arrivals from Indian and Poland, Safarak looks to support the growth from both these markets, both of which sit within RAK’s top 10 destinations for inbound travel. Indian and Polish travellers will be spoilt for choice when visiting the Emirate considering that Safarak offers exclusive experiences that can elevate an ordinary trip into an extraordinary journey. From exhilarating desert safaris and thrilling mountain experiences on Jebel Jais including the World’s Longest Zipline, Jais Flight, to a wide range of luxury hotels and beach resorts, captivating city tours, cultural explorations, visits to the renowned RAK Pearl Farm, and a diverse range of delightful dining experiences to suit every palate. Commenting on the international expansion, Cathy Mead, General Manager of Safarak Travel & Tourism said: “We are thrilled to officially announce that Safarak now has offices in India and Poland – two extremely important markets for us for inbound travel. We are committed to providing our clients with best-in-class hospitality …

Hyatt Hotels Corporation announced a new technology agreement between affiliates of Hyatt and Sabre Corporation. Under this agreement, Sabre’s SynXis Central Reservation System will become the main Central Reservation System (CRS) for Hyatt hotels beginning in 2024. This integration will enhance Hyatt’s reservation capabilities, streamline its operations, and deliver a seamless and efficient experience for guests, including a faster search and booking process. The agreement comes on the heels of Hyatt’s announcement of Hyatt PrO to optimize its revenue management system. These innovations are done with the aim of enhancing Hyatt’s commercial technology stack, informed by listening to owners and operators. “All of our business decisions are driven by our purpose – we care for people so they can be their best – and that begins with empathy and listening,” said Eben Hewitt, chief information officer, Hyatt. “As part of our transformative growth journey, we heard directly from owners and franchise management companies that we had an opportunity to create a more efficient and streamlined Central Reservation System, and after a very thorough evaluation, we decided that Sabre would be the perfect provider for Hyatt’s global portfolio to make the search and booking process even better for guests.” By leveraging the SynXis Central Reservation System, Hyatt’s new system will be designed to make the guest search and booking process even smoother and increase visibility for property availability through: Flexible calendar search – Guests searching for availability will have a more intuitive and efficient calendar view, including key dates when special promotions are available, as well as when World of Hyatt members can redeem their points for the highest value. Enhanced rooms and rates view – Hotels will be able to …