Tag Archives: Accor

Accor recently opened Ibis Jeddah and Adagio Jeddah at Malik Road. A hub for business, leisure and socialising; the complex offers 178 hotel rooms at Ibis, 77 serviced apartments at Adagio and a raft of shared facilities including Hadiqat Laila a 24-hour café along with innovative meeting rooms, a gym, an extensive fitness and wellbeing centre an outdoor swimming pool with a 12-hour coffee shop. Mohammed Farajat, General Manager, Ibis Jeddah and Adagio Jeddah, said, “Our stunning new complex showcases two of Accor’s leading hospitality brands which are located in one of Jeddah’s most sought-after districts, offering guests multiple flexible accommodation options and a comfortable and cozy home-away-from-home environment during their stay with multilingual staff.” “We are proud to partner with Al Mohammadia Al Motahda Company to bring Ibis and Adagio brands for the first time to Jeddah. With close to 60 hotels in the Middle East & Africa under the Ibis family, the opening of Ibis Malik Road represents the strength of the brand within the economy segment, alongside Adagio, our apartment offering with functional spaces in prime city locations,” said Sami Nasser, Chief Operating Officer, Accor Middle East & Africa. Khalid Alturki, Deputy Executive Manager, Al Mohammadia Al Motahda Company, said, “As a fast-growing regional business and tourism hub, Jeddah requires world-class hospitality solutions for its transformation into a fast-growing local and international business and tourism platform. and Ibis and Adagio, the first two established brands operated by one of the world’s leading hotel groups – Accor”

Accor and Oman Air have announced a new partnership for members of their respective loyalty programmes, Le Club AccorHotels and Sindbad, with a range of benefits to make their travel experiences richer and more rewarding. This new partnership enables Le Club AccorHotels (LCAH) members to earn rewards points when flying with Oman Air by converting 1,500 Sindbad miles into 500 LCAH rewards points.  At the same time, it will enhance the experience of Le Club AccorHotels members as they will have the opportunity to redeem their rewards points into Sindbad miles to benefit from awards tickets and upgrades with Oman Air. Every 4,000 LCAH points equals to 1,500 Sindbad miles. This is an exciting partnership for frequent travellers who are members of both programmes because it allows them to purchase stays and discounts for their next trip at more than 3,500 hotels ranging from luxury to economy in joint destinations. They can also benefit from premium experiences and exclusive themed packages curated by Accor, which include access to live music concerts, food festivals and sporting venues such as Paris Saint-Germain VIP box and tickets. These assets will be available through the new Accor rebranded loyalty programme ALL – Accor Live Limitless to be launched in Q4 2019. The partnership allows elevated reward value for Accor’s loyalty customers throughout a network of more than 50 destinations serviced by Oman Air. Paul Starrs, Chief Commercial Officer at Oman Air, commented, “Our aim is to make Sindbad one of the most attractive and rewarding frequent flyer programmes. The addition of AccorHotels and Le Club AccorHotels will further enhance benefits offered to our members by allowing them even more options to earn and redeem miles …

Adding to its mid-scale range, Accor is bolstering its portfolio in the United Arab Emirates to 58 hotels with the opening of the Novotel Bur Dubai in Healthcare City. With an ideal location just a short distance from Dubai Creek and within walking distance of Dubai Healthcare City Metro Station, Novotel Bur Dubai will also offer guests a shuttle service to the city’s world-renowned shopping malls, beaches and tourist destinations. Novotel Bur Dubai features 219 rooms and suites, along with a wide range of wellness facilities and leisure activities, including a fully equipped fitness centre, an outdoor temperature-controlled swimming pool and massage treatments as well as carefully curated F&B options focusing on health and wellness. It will also be the only Novotel in the United Arab Emirates with an outdoor jacuzzi, which can be found on the private balcony of the Executive Suite. Novotel Bur Dubai offers specially designed rooms for guests with physical disabilities (People of Determination) as well as interconnecting family-friendly rooms. Special opening rates, starting from AED 250 per room, per night – including complimentary breakfast and Wi-Fi – are available for stays from August 1 to 31, 2019.

Emirates has partnered with world-renowned hotel providers to offer its passengers travelling to and through Dubai attractive summer rates in some of the UAE’s most prestigious hotels. Customers who purchase an Emirates ticket and travel from now until September 30, 2019 can enjoy exclusive summer hotel rates in any of the properties within Accor, Armani Hotel Dubai, Emaar Hospitality Group and Marriot during their stay in the UAE. Visitors can take advantage of up to 30 per cent off on best available rates provided by Accor. Armani Hotel Dubai is offering Emirates passengers up to 35 per cent off on best available rates. Marriott is offering Emirates passengers up to 25 per cent off on selected best available rates at any of its properties across the UAE. Emaar Hospitality Group – which is home to brands including the Address Hotels and Resorts, Vida Hotels and Resorts and Rove Hotels, is offering Emirates customers up to 35 per cent off on best available rates. Customers who book in Address Downtown, Address Boulevard, Address Dubai Mall or Palace Downtown can also have complimentary access to Dubai Aquarium, Underwater Zoo and VR Park.  

Leading hospitality providers are implementing new and innovative ways to enhance guest and staff experiences with the help of unified communications and contact center solutions from Avaya Holdings Corp., a global leader in solutions, to enhance and simplify communications and collaboration for the global hospitality industry. According to IDG, 62% of businesses believe digital transformation success is defined by excellent customer experience as measured by customer satisfaction scores. “As a significant and growing global hospitality brand known for superior guest experiences across our 5,000 resorts and hotels worldwide, Accor chooses our vendors carefully,” said Denis Collette, Global Call Centre IT manager, Accor. “We have been an Avaya customer over the last 20 years and we look to Avaya for our continued growth in enhancing our guest journey. The Avaya IX Contact Centre solution is rock solid with a history of proven reliability and support.” Moxy Hotels, Marriott’s newest brand, focuses on providing fresh and innovative experiences to guests by combining stylish design and approachable service at an affordable price point. “To ensure we are giving our guests the finest experience we knew we needed a reliable, rich-feature solution that came in at a competitive price point,” said Lowell Beebe-Center, Director of Operations, Moxy Hotels. “Connectivity today is a critical aspect of the hospitality industry. It is essential to have proper infrastructure to provide the reliable services our guests need,” said Joseph Fayad, Corporate Director IT, TIME Hotels, a chain of four resort brands based in the UAE. “Our new Avaya contact centre and unified communications platform helps make it possible for the group to automate key guest services including wake-up calls, reservation reminders, and requests for information on hotel services …

The largest property of Sofitel in the Middle East, Sofitel Dubai Wafi, is expected to open in early 2019. Being developed in collaboration with development partner MKM Commercial Holdings LLC, it will feature 501 luxury guestrooms, inclusive of 86 suites — ranging in size from 55 sq. m. to 625 sq. m. — in addition to 97 studio, one-, two- and three-bedroom serviced residences, which would be operated on an extended-stay basis. Also, there will be a number of dining venues, including an Asian speciality restaurant, gastro pub, a unique destination restaurant, bar and lounge on the 43rd and 44th floors, a French lobby café, an all-day restaurant and a pool bar. Guests will also have the option to relax and unwind at the SoSpa or work out at the comprehensive gymnasium. Also a part of the property will be few outdoor pools, private cabanas and a kids club. Business travellers will have access to 10 meeting rooms, in addition to an 1115 sq. m. ballroom. Sami Nasser, Chief Operating Officer, Luxury Brands, AccorHotels Middle East, commented, “We are delighted to work with MKM Commercial Holdings, one of our long standing partners, to develop this impressive project that will undoubtedly become a future flagship for Sofitel in the region. The development of this property is aligned with our strategy to operate one of our leading luxury brands across strategic locations in the Middle East.”