Tag Archives: Accor

Accor to roll out ‘ALL Safe Officer’ initiative across Middle East and Africa

Accor is pioneering a new guest safety initiative ‘ALL Safe Officer’ that will redefine the hospitality experience in the Middle East and Africa during these unprecedented times.The ground-breaking programme, which is scheduled to be rolled out in the coming weeks, will see every hotel appoint a health and safety officer who will not only ensure cleaning and hygiene protocols are implemented to the highest standards, but will be available to handle guests questions and concerns.These specially trained officers are the face of Accor’s new ALL Safe Accor Programme – a set of rigorous measures designed to protect and reassure guests that are being implemented at its 300 properties region-wide. The initiative is bolstered by Accor’s strategic partnership with global insurance giant AXA which, as of July 2020, will be providing guests at its 5,000 properties worldwide with free medical support that includes consultations with medical professionals by phone or in the location where they are staying. “The safety and wellbeing of our guests is always our priority at Accor and we regularly review and enhance our procedures and services to adapt to new circumstances or as improved technology becomes available,” said Mark Willis, CEO, Accor Middle East and Africa. “The COVID-19 pandemic has forced us all to change the way we live, work and stay and as the largest hotel group in the Middle East and Africa, we are taking the lead in reinventing the hospitality experience, introducing dedicated ‘ALL Safe Officers’ and a rigorous programme of transparent measures that give guests peace of mind and put their health first, which is what they now value most,” he added.

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Accor launches “ALL Heartist Fund” in response to COVID-19

Today more than half Accor branded hotels worldwide are closed, likely over two thirds in the coming weeks. The abrupt deterioration in the situation has prompted the Group to take drastic actions across its global operations; hence it has launched ‘ALL Heartist Fund’, a COVID-19 special financial program. In these unprecedented times, the Group stands more than ever by its employees, partners and communities, providing time, resources and access to its local and global network. Given the situation, the Group has decided to take aggressive, incremental actions. Collectively, these include: travel ban, hiring freeze, reduced schedules and /or furloughing for 75 per cent of global head office teams for Q2, resulting in a minimum €60m reduction in G&A for 2020; reviewed recurring investment plan for 2020 resulting in a €60m reduction in capital expenditures; the Group is further streamlining all other costs (e.g. sales, marketing, IT), in line with lower system wide revenues. In these unchartered territories, Accor’s Board of Directors has decided to complement management actions outlined above, by withdrawing its proposal for a 2019 dividend payment of c. €280m. After consulting with the Group’s main shareholders, JinJiang International, Qatar Investment Authority, Kingdom Holding Company and Harris Associates, Accor has decided to allocate 25 per cent of the planned dividend (€70m) to the launch of the ‘ALL Heartist Fund’, a COVID-19 special purpose vehicle. This fund will typically assist: Group’s 300,000 employees, pledging to pay for their COVID-19-related hospital expenses, for those who do not have social security or medical insurance; on a case by case basis, furloughed employees suffering great financial distress; on a case by case basis, individual partners facing financial difficulty This fund reflects the ambition …

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Accor partners with ‘She is Arab’ to advance women’s leadership in MENA

Accor Middle East & Africa launches partnership with ‘She is Arab’, the first dedicated global speakers’ platform for Arab women designed to elevate female leadership development and to drive women’s economic empowerment and advancement in the workplace. As part of the partnership, a series of dialogues and discussions will roll out throughout the year in Saudi Arabia, Egypt, Jordan and the UAE, including panels, roundtables, fireside chats, in addition to training and coaching sessions focused on leadership skills, public speaking, personal branding and media interaction. These events will tackle topics including the changing nature of leadership, navigating through workplace culture, achieving work life balance, and advocating workplace policies to ensure equal opportunities for women. Sami Nasser, Chief Operating Officer, Middle East & Africa said, “The region today accounts for almost 30 per cent of the Group’s global RiiSE network of close to 30,000 employees from 4,900-plus hotels in 111 countries. Male and female talent from Accor’s hotels in Saudi Arabia and Egypt dominate RiiSE membership in the region. We are thrilled to join hands with ‘She Is Arab’, further cementing our commitment to continuous narrative around gender equality, with the aim of achieving actionable outcomes.” Speaking on the partnership, Noha Hefny, Co-founder, She is Arab said, “We consider this collaboration a testament to Accor’s commitment to social responsibility and its strong support for women-led startups. With the growing momentum and strength of the She is Arab network; we believe our synergies and common values reinforce our shared commitment to women empowerment and gender parity in the MENA region.”

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Accor to takeover Muscat airport property and debut Novotel in Oman

Accor is set to introduce Novotel in Oman. It entered a new strategic partnership with Sundus Investments, to manage the 215-key Novotel Muscat Airport. The two-year-old property will undergo a modest revamp including décor and signage alterations to reflect Novotel’s signature contemporary-led brand experience, with further modifications including a reimagined lobby planned in the future. With some of the capital’s most ambitious mixed-use developments on the property’s doorstep and the new world-class Oman Convention & Exhibition Centre (OCEC) also nearby, the hotel will meet growing local and international demand for high-quality midscale accommodation. “Partnering with Sundus Investments to raise Accor’s first Novotel flag in Oman marks another significant step in our regional expansion strategy as we look to collaborate with leading developers in strategic locations where we can leverage our portfolio of dynamic brands, with Oman a priority market. Following this agreement we can showcase our takeover expertise and demonstrate the potential of our flagship midscale concept in a fast-growing destination, paving the way for more joint hospitality projects across the Sultanate,” said Mark Willis, CEO, Accor Middle East & Africa. Ahmed Al Ardhi, Chairman of Sundus Investments, said, “Our investment and development strategy is aligned to the Sultanate’s economic diversification plans as set out in Vision 2020 and Vision 2040, with tourism identified as a key growth sector, and as we consolidate our portfolio and embark on our next growth phase, we are partnering with leading international hotel operators such as Accor to ensure our hospitality projects set world-class standards.”

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Accor partners with Bulldozer Group to unlock more ‘limitless’ experiences in the UAE

Accor has partnered with UAE entertainment giant, Bulldozer Group, to unlock more exclusive and dynamic experiences for members of its newly launched lifestyle loyalty programme, ALL – Accor Live Limitless. The collaboration builds on Accor’s ambition to become a lifestyle enabler, with Bulldozer Group famed for its portfolio of original nightlife venues and award-winning restaurants, including Gaia, Scalini and Shanghai Me as well as state-of-the-art productions and cutting-edge events through BASE Dubai that are setting regional and global trends. Following the deal between the two leading lifestyle brands, ALL – Accor Live Limitless members will be offered privileges at most Bulldozer Group venues and restaurants, including BASE Dubai, an immersive open-air super club that regularly plays host to A-list celebrities. Backstage passes and meet-and-greets with artists are also up for grabs as part of partnership benefits. Diamond members will also be entitled to receive special benefits at Bulldozer Group restaurants with the choice of premium dining experiences including Shanghai Me, Scalini and Gaia. The exclusive privileges don’t end there; during the Formula 1 Abu Dhabi Grand Prix, which takes place every November, Accor will host an exclusive F1 party and other exciting hospitality events for ALL members. “As an operator of dynamic nightlife venues and restaurants with a distinctive atmosphere, the Bulldozer Group is the perfect fit for Accor and what it has set out to achieve with ALL – Accor Live Limitless,” said Yigit Sezgin, Chief Commercial Officer, Accor Middle East & Africa. Evgeny Kuzin, Managing Partner and Co-Founder of Bulldozer Group, said, “A limitless lifestyle is an important part of our core culture, an ideology that we promote and facilitate for all of our clients, and one of …

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Accor opens Ibis and Adagio Hotel complex in Jeddah

Accor recently opened Ibis Jeddah and Adagio Jeddah at Malik Road. A hub for business, leisure and socialising; the complex offers 178 hotel rooms at Ibis, 77 serviced apartments at Adagio and a raft of shared facilities including Hadiqat Laila a 24-hour café along with innovative meeting rooms, a gym, an extensive fitness and wellbeing centre an outdoor swimming pool with a 12-hour coffee shop. Mohammed Farajat, General Manager, Ibis Jeddah and Adagio Jeddah, said, “Our stunning new complex showcases two of Accor’s leading hospitality brands which are located in one of Jeddah’s most sought-after districts, offering guests multiple flexible accommodation options and a comfortable and cozy home-away-from-home environment during their stay with multilingual staff.” “We are proud to partner with Al Mohammadia Al Motahda Company to bring Ibis and Adagio brands for the first time to Jeddah. With close to 60 hotels in the Middle East & Africa under the Ibis family, the opening of Ibis Malik Road represents the strength of the brand within the economy segment, alongside Adagio, our apartment offering with functional spaces in prime city locations,” said Sami Nasser, Chief Operating Officer, Accor Middle East & Africa. Khalid Alturki, Deputy Executive Manager, Al Mohammadia Al Motahda Company, said, “As a fast-growing regional business and tourism hub, Jeddah requires world-class hospitality solutions for its transformation into a fast-growing local and international business and tourism platform. and Ibis and Adagio, the first two established brands operated by one of the world’s leading hotel groups – Accor”

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Accor partners with Oman Air to enrich members’ travel experiences

Accor and Oman Air have announced a new partnership for members of their respective loyalty programmes, Le Club AccorHotels and Sindbad, with a range of benefits to make their travel experiences richer and more rewarding. This new partnership enables Le Club AccorHotels (LCAH) members to earn rewards points when flying with Oman Air by converting 1,500 Sindbad miles into 500 LCAH rewards points.  At the same time, it will enhance the experience of Le Club AccorHotels members as they will have the opportunity to redeem their rewards points into Sindbad miles to benefit from awards tickets and upgrades with Oman Air. Every 4,000 LCAH points equals to 1,500 Sindbad miles. This is an exciting partnership for frequent travellers who are members of both programmes because it allows them to purchase stays and discounts for their next trip at more than 3,500 hotels ranging from luxury to economy in joint destinations. They can also benefit from premium experiences and exclusive themed packages curated by Accor, which include access to live music concerts, food festivals and sporting venues such as Paris Saint-Germain VIP box and tickets. These assets will be available through the new Accor rebranded loyalty programme ALL – Accor Live Limitless to be launched in Q4 2019. The partnership allows elevated reward value for Accor’s loyalty customers throughout a network of more than 50 destinations serviced by Oman Air. Paul Starrs, Chief Commercial Officer at Oman Air, commented, “Our aim is to make Sindbad one of the most attractive and rewarding frequent flyer programmes. The addition of AccorHotels and Le Club AccorHotels will further enhance benefits offered to our members by allowing them even more options to earn and redeem miles …

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Accor opens Novotel Bur Dubai in Healthcare City

Adding to its mid-scale range, Accor is bolstering its portfolio in the United Arab Emirates to 58 hotels with the opening of the Novotel Bur Dubai in Healthcare City. With an ideal location just a short distance from Dubai Creek and within walking distance of Dubai Healthcare City Metro Station, Novotel Bur Dubai will also offer guests a shuttle service to the city’s world-renowned shopping malls, beaches and tourist destinations. Novotel Bur Dubai features 219 rooms and suites, along with a wide range of wellness facilities and leisure activities, including a fully equipped fitness centre, an outdoor temperature-controlled swimming pool and massage treatments as well as carefully curated F&B options focusing on health and wellness. It will also be the only Novotel in the United Arab Emirates with an outdoor jacuzzi, which can be found on the private balcony of the Executive Suite. Novotel Bur Dubai offers specially designed rooms for guests with physical disabilities (People of Determination) as well as interconnecting family-friendly rooms. Special opening rates, starting from AED 250 per room, per night – including complimentary breakfast and Wi-Fi – are available for stays from August 1 to 31, 2019.

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Fly Emirates to Dubai and enjoy exclusive hotel rates across the UAE

Emirates has partnered with world-renowned hotel providers to offer its passengers travelling to and through Dubai attractive summer rates in some of the UAE’s most prestigious hotels. Customers who purchase an Emirates ticket and travel from now until September 30, 2019 can enjoy exclusive summer hotel rates in any of the properties within Accor, Armani Hotel Dubai, Emaar Hospitality Group and Marriot during their stay in the UAE. Visitors can take advantage of up to 30 per cent off on best available rates provided by Accor. Armani Hotel Dubai is offering Emirates passengers up to 35 per cent off on best available rates. Marriott is offering Emirates passengers up to 25 per cent off on selected best available rates at any of its properties across the UAE. Emaar Hospitality Group – which is home to brands including the Address Hotels and Resorts, Vida Hotels and Resorts and Rove Hotels, is offering Emirates customers up to 35 per cent off on best available rates. Customers who book in Address Downtown, Address Boulevard, Address Dubai Mall or Palace Downtown can also have complimentary access to Dubai Aquarium, Underwater Zoo and VR Park.  

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Avaya transforms world’s top hotel groups with unique guest experiences

Leading hospitality providers are implementing new and innovative ways to enhance guest and staff experiences with the help of unified communications and contact center solutions from Avaya Holdings Corp., a global leader in solutions, to enhance and simplify communications and collaboration for the global hospitality industry. According to IDG, 62% of businesses believe digital transformation success is defined by excellent customer experience as measured by customer satisfaction scores. “As a significant and growing global hospitality brand known for superior guest experiences across our 5,000 resorts and hotels worldwide, Accor chooses our vendors carefully,” said Denis Collette, Global Call Centre IT manager, Accor. “We have been an Avaya customer over the last 20 years and we look to Avaya for our continued growth in enhancing our guest journey. The Avaya IX Contact Centre solution is rock solid with a history of proven reliability and support.” Moxy Hotels, Marriott’s newest brand, focuses on providing fresh and innovative experiences to guests by combining stylish design and approachable service at an affordable price point. “To ensure we are giving our guests the finest experience we knew we needed a reliable, rich-feature solution that came in at a competitive price point,” said Lowell Beebe-Center, Director of Operations, Moxy Hotels. “Connectivity today is a critical aspect of the hospitality industry. It is essential to have proper infrastructure to provide the reliable services our guests need,” said Joseph Fayad, Corporate Director IT, TIME Hotels, a chain of four resort brands based in the UAE. “Our new Avaya contact centre and unified communications platform helps make it possible for the group to automate key guest services including wake-up calls, reservation reminders, and requests for information on hotel services …

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