Tag Archives: Dnata

dnata and Singapore Airlines are expanding their long-standing partnership in the UAE. Following more than 45 years of successful cooperation in Dubai, dnata Representation Services, part of the dnata Travel Group, has been selected to provide a comprehensive range of sales, marketing and contact centre services to Singapore’s flag carrier as its general sales agent (GSA) in the Northern Emirates. The expanded partnership will see the team at dnata Representation Services act as the essential link between Singapore Airlines and local trade, supporting its commercial operations beyond Dubai, to extend across Ras al-Khaimah, Sharjah, Ajman, Fujairah and Umm al-Quwain. dnata Representation Services’ vast network, broad marketing, sales and operational expertise, and extensive experience in airline representation will help the carrier enhance its market presence in the UAE amidst a highly competitive business environment. dnata also provides reliable and safe ramp and cargo handling services to Singapore Airlines at Dubai International Airport (DXB). The airline reinstated flights between Dubai and Singapore in January, using one of the newest aircraft in their fleet – the Airbus A350-900. Rashid AlAwadhi, Vice President, dnata Travel Group – Regional, said, “We are proud to be the representation services partner of choice for Singapore Airlines in the UAE. The expansion of our partnership is a testament to our excellent cooperation and outstanding results in Dubai over the past four decades. Our experienced team will work hard to ensure that Singapore Airlines achieves its business objectives and delivers on its growth plans in the country. We continue to go the extra mile to provide best-in-class services for our customers in the region and beyond.” Ryan Yeoh, General Manager Gulf and Middle East, Singapore Airlines, commented, “Singapore Airlines …

Home Check-in and Home PCR Testing services offered by dnata, through its off-airport wing DUBZ, have brought huge relief to passengers travelling from the UAE amid the ongoing pandemic caused by Covid-19. The first-of-its-kind service being showcased at the Airport Show, opened at Dubai World Trade Centre on Monday, is getting great attention. A mobile check-in van equipped with the latest technology is integral to the success of the Off-Airport check-in procedures. A team of DUBZ’s well-trained staff visits the passenger’s home, receives the baggage, issues the boarding pass and transports it to the airport to ensure a hassle-free travel experience for the passengers who avoid the airport queues, baggage transportation, and other travel related inconveniences. They ensure complete safety with step-by-step baggage imaging, 360-degree CCTV and GPS tracking. Samer Sobh, COO & Co-Founder of DUBZ, said, “We are the first to bring the airport services to the city with complete safety and security. With nationwide coverage, passengers can streamline their travel journey by embarking on the first and most critical step, from the comfort and safety of their own homes,” he said. DUBZ also offers a similar facility to arriving passengers, who can go home soon after completing immigration control. The company will collect their baggage, get it cleared by the customs and deliver it to their doorstep. Currently dnata is offering the services to passengers of 13 airlines including UAE national carriers Emirates, Etihad and flydubai. Saudia and Qatar Airways passengers can also avail their services. Samer Sobh said, “In the current scenario, our services have become even more significant as it ensures minimum contact with people during the journey. Since we also issue the boarding pass at …

dnata continues to enhance its offering to ensure the safety and wellbeing of travellers and help airlines restore confidence in air travel. The company has partnered with the Disinfect Group and Ecas4 Australia to launch a safe, highly efficient and environment-friendly baggage disinfection service at Singapore Changi Airport (SIN). Passengers arriving at Changi Airport’s Terminal 3 can take advantage of the innovative solution and have their baggage quickly and safely disinfected before leaving the airport. Disinfect Group’s advanced equipment creates an almost invisible mist that is 100% natural, non-toxic, bio-degradable and can effectively kill over 99,99% of bacteria and pathogens, such as coronavirus, on all types of baggage. Elvis Crook, Diversification Director for Asia Pacific, dnata, said: “We are delighted to launch an innovative service to further enhance safety and customer experience across the Asia Pacific region. Our partnership with Disinfect Group and Ecas4 Australia will enable dnata to engage new customers beyond the airport, supporting businesses that work towards reopening. We are confident that the innovative mist technology, which is harmless to humans but effective in killing viruses and bacteria, will help companies provide additional peace of mind to customers and employees in a post-COVID world.” Dieter Veulemans, the founder of Disinfect Group, said, “Our units add not only a layer of safety but also a level of reassurance to everyone on-site. Our product helps create a sense of safety, allowing customers to re-engage at various types of locations.” Tony Amorico, Director of Ecas4 Australia, said: “Ecas4 Australia has worked with its partners to provide technological solutions that utilise our Electrolysed Water solution to destroy pathogens and the coronavirus. We are keen to see this technology fast-tracked and provide …

Verteil and dnata Travel Group have entered into an agreement for powering the dnata Travel Group’s NDC adoption via Verteil Direct Connect (VDC) platform. The dnata Travel Group of companies will now be able to access airline NDC content across multiple business lines that serve the travel requirements of a diverse market. By virtue of integrating VDC APIs into its current technology stack, a full range of air content will be available in one place for the dnata Travel Group, thus making it easier for its agents to compare offers and provide its customers with the best value proposition. Using VDC, dnata Travel Group can now directly enjoy the benefits of value-added and differentiated products and services made available by the airline on its NDC channel. “As part of the dnata Travel Group’s NDC initiative, we are excited to partner with Verteil Technologies to bring NDC capabilities to our Corporate and B2B businesses. This new capability will enable our consultants to seamlessly search, book, and issue NDC fares and offers, and also conduct all post-issuance processes in order to support our customers,” said Geoff Wood, Senior Vice President, Destination Management and Supplier Relations, dnata Travel Group. “Our NDC initiative will ensure that our customers have continued access to the best available fares and enhance their capability to access airline ancillary products. It will also support our airline partners in efficiently implementing their NDC strategies in the UAE and GCC region. We continue to invest in innovative solutions to deliver best-in-class services for our customers and airline partners.” On this partnership, Jerrin Jos, Founder and CEO of Verteil Technologies stated, “Verteil is honored to be powering the dnata Travel Group’s NDC …

dnata continues to expand its catering operations in the United States. The company has opened two new, state-of-the-art facilities at Boston Logan International Airport (BOS) and Los Angeles International Airport (LAX) and now offers quality catering services from six airports in the country. dnata’s catering operations in the two cities are expected to create a total of 250 new, direct jobs with the company over the next 18 months. Robin Padgett, Divisional Senior Vice President for dnata’s catering division, said, “We pride ourselves on providing five-star catering services to our airline customers, ensuring an excellent dining experience for their passengers on board. We continue to invest in our operations and team in the US to deliver on our ambitious goals and become a major player in this strategic market.” dnata’s new facility in Boston complements the company’s existing operations in New York on the East Coast of the US. At full capacity the facility will operate with a team of 150 catering professionals, supplying up to 12,500 meals a day. dnata already serves three airlines from Massachusetts’ capital. As its first catering centre on the West Coast of the country, dnata’s new facility in Los Angeles creates up to 100 jobs with the company and has a capacity of 10,000 meals a day.

dnata has opened a new airport lounge at Dubai International (DXB) to enhance young flyers’ travel experience. The newest dnata facility has been designed and launched exclusively for unaccompanied minors, whose safety, security and comfort are ensured by dnata’s specially trained team at the airport. In 2018 the dnata team assisted 8,000 unaccompanied minors at Dubai International (DXB), 27 per cent more, than five years ago. Located at Terminal 1, the lounge is tastefully decorated in vibrant colours. It is equipped with games and entertainment screens to keep the young guests occupied throughout the day. The lounge is open 24 hours and manned by experienced, multilingual staff. dnata employs over 70 dedicated agents who work closely with airline representatives to ensure unaccompanied minors are in safe hands, reach departure gates on time and receive priority boarding. dnata has seen these services become increasingly popular in the UAE in recent years. Steve Allen, Divisional Senior Vice President, UAE Airport Operations, dnata, said, “We have earned the trust of thousands of parents with our safe and reliable services for unaccompanied minors over the past years. We are delighted to add more value to our offering and further enhance young passengers’ travel experience by opening our new lounge, which has been specifically designed to meet the needs and taste of children of all ages.”

marhaba, part of dnata and one of the world’s fastest growing passenger services providers, continues to expand its global network. In addition to its popular facilities in Dubai, Melbourne, and Karachi, marhaba opened another airport lounge in Singapore and now offers excellent value services for passengers of all airlines and travel classes at Changi Airport too. Located at Terminal 3, the newest marhaba lounge features comfortable seating for over 130 guests, a quiet zone for relaxation, and shower facilities. It is open 24 hours a day and offers superfast Wi-Fi and all-day dining with an international buffet catering to a wide range of dietary and ethnic requirements. The comfort of guests is ensured by a diverse team of 40 customer-oriented staff, who speak a total of six languages. Passengers wishing to relax or catch up with work in the pleasant marhaba lounge can make online bookings at marhabaservices.com from S$55 or gain access via one of the lounge loyalty card programmes. Dirk Goovaerts, Regional Chief Executive Officer for Asia Pacific, dnata, said, “We are delighted to open our newest marhaba lounge at Changi Airport, one of our largest bases. Today’s passengers expect a seamless travel experience and we are passionate about supporting our airline customers in delivering this, by providing quality and reliable ground handling and catering services at some of the world’s busiest hubs. Offering the same excellent quality globally, our 12 lounges also contribute to a pleasant passenger journey at the airports. Our dedicated team looks forward to welcoming all passengers departing or transiting in Singapore to our brand new marhaba lounge.”  

dnata, one of the world’s largest air services providers, continues to invest in its catering operations in the United States.  The company has opened a new, 4,700 m² (51,000 ft2) facility at George Bush Intercontinental Airport (IAH) and now offers quality catering services in Houston with a capacity of more than 10,000 meals a day.  dnata’s latest expansion will create more than 150 new jobs with the company. The launch customer is British Airways, which operates two daily flights from Houston. Robin Padgett, Divisional Senior Vice President for dnata’s catering division, said, “We are delighted to open another best-in-class catering facility at a major US airport. Our expansion into Houston once again underlines our commitment to the United States, where we see excellent business opportunities for dnata. In 2019 we will continue to enhance our operations in the country by investing in new facilities and growing our team with highly-skilled, local catering professionals. We look forward to providing quality services and products to an increasing number of airlines in the US ensuring an exceptional dining experience for their passengers on each flight.” dnata expanded in the US catering market in 2018 through the acquisition of 121 Inflight Catering. Besides Houston, dnata currently operates catering facilities at three US airports, in New York (JFK), Nashville (BNA) and Orlando (SFB), serving commercial, VIP and private aviation companies, fixed base operators and charter aircraft operators. In 2019, dnata will further enhance its operations in the country opening four additional catering facilities at the airports of Boston (BOS), Los Angeles (LAX), Newark (EWR) and San Francisco (SFO). By year-end, dnata will provide quality catering services at eight US airports. Over the past two years …

dnata continues to increase its global footprint and launches operations in Belgium by opening a new cargo centre at Brussels Airport. dnata’s expansion into the Belgian capital represents an investment of EUR 8 million and creates up to 100 local jobs with the company. dnata’s new facility, which covers an area of 14,000 m², substantially increases the cargo capacity in the Benelux states allowing airline customers to enhance their operations in the region. The state-of-the-art facility includes 4,500 m² warehouse space and is capable of processing 125,000 tonnes of cargo annually. dnata has been already providing cargo and ground handling services to 25 cargo and eight passenger airlines at Amsterdam Airport Schiphol. dnata will ensure a close cooperation between its Amsterdam and Brussels teams to leverage synergies and deliver the highest possible value for its customers at both airports. Erik de Goeij, Chief Executive Officer, dnata The Netherlands and Belgium, said, “We are thrilled to establish operations at another important cargo hub. Our best-in-class facility at Brussels Airport significantly increases our cargo handling capacity in the region, which we expect to stimulate the local cargo industry.” “We are most pleased to welcome dnata at Brussels Airport as our third cargo handler”, said Arnaud Feist, CEO of Brussels Airport Company. “dnata has already positioned itself as a key cargo player at our airport with a dedicated infrastructure for pharmaceuticals and an active participation in our cargo community Air Cargo Belgium, consistent with Brussels Airport’s strategy to provide specialised infrastructure for vital sectors in our country, and to work towards mutual goals through collaboration.”

dnata has expanded its operations and production in the Czech Republic to meet the growing demand for its quality inflight catering and inflight retail services. Operating a state-of-the-art facility at Vaclav Havel Airport, the company currently serves 18 airlines in Prague. dnata’s growth in 2018 has been driven by a new partnership with American Airlines and the additional flights of its existing customers, including Emirates and Air Canada. In the first 10 months of 2018, the dnata team prepared over five million inflight meals for a total of 35,000 Prague flights, which represents a 15 per cent increase year over year. To support the growth, the company has hired 25 additional, local staff in the past 12 months and now employs over 300 dedicated professionals in the Czech capital. Frantisek Sir, Managing Director, dnata Catering, Czech Republic, said, “2018 has been an exceptionally successful year for dnata in the Czech Republic with double-digit growth and a number of significant achievements. We are proud to have successfully expanded our operations and team to meet the increased demand for our services, while never losing focus on safety and quality. We continue to deliver the best possible products for our 18 airline customers and their passengers.”