Tag Archives: Dnata

dnata Travel reveal top destinations UAE travellers are booking for summer

dnata Travel is revealing the top destinations UAE travellers are booking for a summer holiday in 2021. Experts at the UAE-based travel brand, part of the dnata Travel Group, are revealing where travellers from the UAE are seeking to take a break between July and October 2021, with a focus on destinations with clear regulations, no rules for quarantine on arrival, and direct flight options. The top ten most booked holiday destinations for summer 2021 at the time of publishing include the Indian Ocean islands of the Maldives, Seychelles and Zanzibar; European city, beach and countryside hotspots across Turkey, Greece, Russia, Georgia, Italy and Cyprus; and travel to popular locations in the USA including Orlando, Florida and New York, New York. Emily Jenkins, Head of Leisure UAE at dnata Travel, commented, “Ahead of the summer travel season, we have witnessed a surge in destinations easing requirements and opening up for vaccinated travellers. With the UAE’s impressive vaccination drive, our residents have seen the number of destinations open for them to explore increase significantly. Traveller confidence has also grown, particularly in travel to destinations which have been open for some time and with clear regulations, offer quarantine-free travel, and direct flights. An ideal example of this is the number one international destination of choice for summer 2021, the Maldives, which has been open for UAE travellers since July 2020. “Traveller confidence and interest in travel to Europe is at an all-time high, as its popular locations continue to open for international tourists. Each country has its own set of guidelines, yet trends remain consistent in eased requirements for vaccinated travellers. Most popular for travel from the UAE include Turkey, Greece and …

Read More »

Karhoo launches in the UAE

Over 80 travel professionals attended the official launch of Karhoo in the GCC. Vanessa Heydorff – Senior Vice President – Karhoo shared in her opening remarks, “We have just joined the dnata Representation Services partner family, an extraordinary ecosystem of global travel and technology providers. As part of dnata, one of the world’s largest air and travel services providers, based in Dubai, this made this innovative and exciting city the ideal place to announce our new partnership with dnata Representation Services, to bring Karhoo to the region.” Sebastien Doussin – VP Ground Services, dnata shared, ““In the last few years, we have seen a significant increase in the importance of transportation in the holiday experience, as travellers look to explore more of the destination of their choice and seek a range of preferred transportation options. dnata Representation Services is very proud to have teamed up with Karhoo in the GCC, as they are filling a gap in the market with a solution which is going further than any existing ground transport provider, benefiting not only the agents but also guaranteeing a much better experience to the consumer.”

Read More »

dnata and Singapore Airlines expand partnership in UAE

dnata and Singapore Airlines are expanding their long-standing partnership in the UAE. Following more than 45 years of successful cooperation in Dubai, dnata Representation Services, part of the dnata Travel Group, has been selected to provide a comprehensive range of sales, marketing and contact centre services to Singapore’s flag carrier as its general sales agent (GSA) in the Northern Emirates. The expanded partnership will see the team at dnata Representation Services act as the essential link between Singapore Airlines and local trade, supporting its commercial operations beyond Dubai, to extend across Ras al-Khaimah, Sharjah, Ajman, Fujairah and Umm al-Quwain. dnata Representation Services’ vast network, broad marketing, sales and operational expertise, and extensive experience in airline representation will help the carrier enhance its market presence in the UAE amidst a highly competitive business environment. dnata also provides reliable and safe ramp and cargo handling services to Singapore Airlines at Dubai International Airport (DXB). The airline reinstated flights between Dubai and Singapore in January, using one of the newest aircraft in their fleet – the Airbus A350-900. Rashid AlAwadhi, Vice President, dnata Travel Group – Regional, said, “We are proud to be the representation services partner of choice for Singapore Airlines in the UAE. The expansion of our partnership is a testament to our excellent cooperation and outstanding results in Dubai over the past four decades. Our experienced team will work hard to ensure that Singapore Airlines achieves its business objectives and delivers on its growth plans in the country. We continue to go the extra mile to provide best-in-class services for our customers in the region and beyond.” Ryan Yeoh, General Manager Gulf and Middle East, Singapore Airlines, commented, “Singapore Airlines …

Read More »

dnata’s Home check-in service brings relief to UAE passengers

Home Check-in and Home PCR Testing services offered by dnata, through its off-airport wing DUBZ, have brought huge relief to passengers travelling from the UAE amid the ongoing pandemic caused by Covid-19. The first-of-its-kind service being showcased at the Airport Show, opened at Dubai World Trade Centre on Monday, is getting great attention. A mobile check-in van equipped with the latest technology is integral to the success of the Off-Airport check-in procedures. A team of DUBZ’s well-trained staff visits the passenger’s home, receives the baggage, issues the boarding pass and transports it to the airport to ensure a hassle-free travel experience for the passengers who avoid the airport queues, baggage transportation, and other travel related inconveniences. They ensure complete safety with step-by-step baggage imaging, 360-degree CCTV and GPS tracking. Samer Sobh, COO & Co-Founder of DUBZ, said, “We are the first to bring the airport services to the city with complete safety and security. With nationwide coverage, passengers can streamline their travel journey by embarking on the first and most critical step, from the comfort and safety of their own homes,” he said. DUBZ also offers a similar facility to arriving passengers, who can go home soon after completing immigration control. The company will collect their baggage, get it cleared by the customs and deliver it to their doorstep. Currently dnata is offering the services to passengers of 13 airlines including UAE national carriers Emirates, Etihad and flydubai. Saudia and Qatar Airways passengers can also avail their services. Samer Sobh said, “In the current scenario, our services have become even more significant as it ensures minimum contact with people during the journey. Since we also issue the boarding pass at …

Read More »

dnata launches an efficient baggage disinfection service in Singapore

dnata continues to enhance its offering to ensure the safety and wellbeing of travellers and help airlines restore confidence in air travel. The company has partnered with the Disinfect Group and Ecas4 Australia to launch a safe, highly efficient and environment-friendly baggage disinfection service at Singapore Changi Airport (SIN). Passengers arriving at Changi Airport’s Terminal 3 can take advantage of the innovative solution and have their baggage quickly and safely disinfected before leaving the airport. Disinfect Group’s advanced equipment creates an almost invisible mist that is 100% natural, non-toxic, bio-degradable and can effectively kill over 99,99% of bacteria and pathogens, such as coronavirus, on all types of baggage. Elvis Crook, Diversification Director for Asia Pacific, dnata, said: “We are delighted to launch an innovative service to further enhance safety and customer experience across the Asia Pacific region. Our partnership with Disinfect Group and Ecas4 Australia will enable dnata to engage new customers beyond the airport, supporting businesses that work towards reopening. We are confident that the innovative mist technology, which is harmless to humans but effective in killing viruses and bacteria, will help companies provide additional peace of mind to customers and employees in a post-COVID world.” Dieter Veulemans, the founder of Disinfect Group, said, “Our units add not only a layer of safety but also a level of reassurance to everyone on-site. Our product helps create a sense of safety, allowing customers to re-engage at various types of locations.” Tony Amorico, Director of Ecas4 Australia, said: “Ecas4 Australia has worked with its partners to provide technological solutions that utilise our Electrolysed Water solution to destroy pathogens and the coronavirus. We are keen to see this technology fast-tracked and provide …

Read More »

Verteil and dnata announces NDC partnership

Verteil and dnata Travel Group have entered into an agreement for powering the dnata Travel Group’s NDC adoption via Verteil Direct Connect (VDC) platform. The dnata Travel Group of companies will now be able to access airline NDC content across multiple business lines that serve the travel requirements of a diverse market. By virtue of integrating VDC APIs into its current technology stack, a full range of air content will be available in one place for the dnata Travel Group, thus making it easier for its agents to compare offers and provide its customers with the best value proposition. Using VDC, dnata Travel Group can now directly enjoy the benefits of value-added and differentiated products and services made available by the airline on its NDC channel. “As part of the dnata Travel Group’s NDC initiative, we are excited to partner with Verteil Technologies to bring NDC capabilities to our Corporate and B2B businesses. This new capability will enable our consultants to seamlessly search, book, and issue NDC fares and offers, and also conduct all post-issuance processes in order to support our customers,” said Geoff Wood, Senior Vice President, Destination Management and Supplier Relations, dnata Travel Group. “Our NDC initiative will ensure that our customers have continued access to the best available fares and enhance their capability to access airline ancillary products. It will also support our airline partners in efficiently implementing their NDC strategies in the UAE and GCC region. We continue to invest in innovative solutions to deliver best-in-class services for our customers and airline partners.” On this partnership, Jerrin Jos, Founder and CEO of Verteil Technologies stated, “Verteil is honored to be powering the dnata Travel Group’s NDC …

Read More »

dnata adds Boston and Los Angeles to its global catering network

dnata continues to expand its catering operations in the United States. The company has opened two new, state-of-the-art facilities at Boston Logan International Airport (BOS) and Los Angeles International Airport (LAX) and now offers quality catering services from six airports in the country. dnata’s catering operations in the two cities are expected to create a total of 250 new, direct jobs with the company over the next 18 months. Robin Padgett, Divisional Senior Vice President for dnata’s catering division, said, “We pride ourselves on providing five-star catering services to our airline customers, ensuring an excellent dining experience for their passengers on board. We continue to invest in our operations and team in the US to deliver on our ambitious goals and become a major player in this strategic market.” dnata’s new facility in Boston complements the company’s existing operations in New York on the East Coast of the US. At full capacity the facility will operate with a team of 150 catering professionals, supplying up to 12,500 meals a day. dnata already serves three airlines from Massachusetts’ capital. As its first catering centre on the West Coast of the country, dnata’s new facility in Los Angeles creates up to 100 jobs with the company and has a capacity of 10,000 meals a day.

Read More »

Dubai’s dnata opens new lounge for unaccompanied minors

dnata has opened a new airport lounge at Dubai International (DXB) to enhance young flyers’ travel experience. The newest dnata facility has been designed and launched exclusively for unaccompanied minors, whose safety, security and comfort are ensured by dnata’s specially trained team at the airport. In 2018 the dnata team assisted 8,000 unaccompanied minors at Dubai International (DXB), 27 per cent more, than five years ago. Located at Terminal 1, the lounge is tastefully decorated in vibrant colours. It is equipped with games and entertainment screens to keep the young guests occupied throughout the day. The lounge is open 24 hours and manned by experienced, multilingual staff. dnata employs over 70 dedicated agents who work closely with airline representatives to ensure unaccompanied minors are in safe hands, reach departure gates on time and receive priority boarding. dnata has seen these services become increasingly popular in the UAE in recent years. Steve Allen, Divisional Senior Vice President, UAE Airport Operations, dnata, said, “We have earned the trust of thousands of parents with our safe and reliable services for unaccompanied minors over the past years. We are delighted to add more value to our offering and further enhance young passengers’ travel experience by opening our new lounge, which has been specifically designed to meet the needs and taste of children of all ages.”

Read More »

marhaba adds Singapore to its global network

marhaba, part of dnata and one of the world’s fastest growing passenger services providers, continues to expand its global network. In addition to its popular facilities in Dubai, Melbourne, and Karachi, marhaba opened another airport lounge in Singapore and now offers excellent value services for passengers of all airlines and travel classes at Changi Airport too. Located at Terminal 3, the newest marhaba lounge features comfortable seating for over 130 guests, a quiet zone for relaxation, and shower facilities. It is open 24 hours a day and offers superfast Wi-Fi and all-day dining with an international buffet catering to a wide range of dietary and ethnic requirements. The comfort of guests is ensured by a diverse team of 40 customer-oriented staff, who speak a total of six languages. Passengers wishing to relax or catch up with work in the pleasant marhaba lounge can make online bookings at marhabaservices.com from S$55 or gain access via one of the lounge loyalty card programmes. Dirk Goovaerts, Regional Chief Executive Officer for Asia Pacific, dnata, said, “We are delighted to open our newest marhaba lounge at Changi Airport, one of our largest bases. Today’s passengers expect a seamless travel experience and we are passionate about supporting our airline customers in delivering this, by providing quality and reliable ground handling and catering services at some of the world’s busiest hubs. Offering the same excellent quality globally, our 12 lounges also contribute to a pleasant passenger journey at the airports. Our dedicated team looks forward to welcoming all passengers departing or transiting in Singapore to our brand new marhaba lounge.”  

Read More »

dnata invests in US catering operations; opens five new catering facilities in 2019

dnata, one of the world’s largest air services providers, continues to invest in its catering operations in the United States.  The company has opened a new, 4,700 m² (51,000 ft2) facility at George Bush Intercontinental Airport (IAH) and now offers quality catering services in Houston with a capacity of more than 10,000 meals a day.  dnata’s latest expansion will create more than 150 new jobs with the company. The launch customer is British Airways, which operates two daily flights from Houston. Robin Padgett, Divisional Senior Vice President for dnata’s catering division, said, “We are delighted to open another best-in-class catering facility at a major US airport. Our expansion into Houston once again underlines our commitment to the United States, where we see excellent business opportunities for dnata. In 2019 we will continue to enhance our operations in the country by investing in new facilities and growing our team with highly-skilled, local catering professionals. We look forward to providing quality services and products to an increasing number of airlines in the US ensuring an exceptional dining experience for their passengers on each flight.” dnata expanded in the US catering market in 2018 through the acquisition of 121 Inflight Catering. Besides Houston, dnata currently operates catering facilities at three US airports, in New York (JFK), Nashville (BNA) and Orlando (SFB), serving commercial, VIP and private aviation companies, fixed base operators and charter aircraft operators. In 2019, dnata will further enhance its operations in the country opening four additional catering facilities at the airports of Boston (BOS), Los Angeles (LAX), Newark (EWR) and San Francisco (SFO). By year-end, dnata will provide quality catering services at eight US airports. Over the past two years …

Read More »