Tag Archives: Dnata

Verteil and dnata Travel Group have entered into an agreement for powering the dnata Travel Group’s NDC adoption via Verteil Direct Connect (VDC) platform. The dnata Travel Group of companies will now be able to access airline NDC content across multiple business lines that serve the travel requirements of a diverse market. By virtue of integrating VDC APIs into its current technology stack, a full range of air content will be available in one place for the dnata Travel Group, thus making it easier for its agents to compare offers and provide its customers with the best value proposition. Using VDC, dnata Travel Group can now directly enjoy the benefits of value-added and differentiated products and services made available by the airline on its NDC channel. “As part of the dnata Travel Group’s NDC initiative, we are excited to partner with Verteil Technologies to bring NDC capabilities to our Corporate and B2B businesses. This new capability will enable our consultants to seamlessly search, book, and issue NDC fares and offers, and also conduct all post-issuance processes in order to support our customers,” said Geoff Wood, Senior Vice President, Destination Management and Supplier Relations, dnata Travel Group. “Our NDC initiative will ensure that our customers have continued access to the best available fares and enhance their capability to access airline ancillary products. It will also support our airline partners in efficiently implementing their NDC strategies in the UAE and GCC region. We continue to invest in innovative solutions to deliver best-in-class services for our customers and airline partners.” On this partnership, Jerrin Jos, Founder and CEO of Verteil Technologies stated, “Verteil is honored to be powering the dnata Travel Group’s NDC …

dnata continues to expand its catering operations in the United States. The company has opened two new, state-of-the-art facilities at Boston Logan International Airport (BOS) and Los Angeles International Airport (LAX) and now offers quality catering services from six airports in the country. dnata’s catering operations in the two cities are expected to create a total of 250 new, direct jobs with the company over the next 18 months. Robin Padgett, Divisional Senior Vice President for dnata’s catering division, said, “We pride ourselves on providing five-star catering services to our airline customers, ensuring an excellent dining experience for their passengers on board. We continue to invest in our operations and team in the US to deliver on our ambitious goals and become a major player in this strategic market.” dnata’s new facility in Boston complements the company’s existing operations in New York on the East Coast of the US. At full capacity the facility will operate with a team of 150 catering professionals, supplying up to 12,500 meals a day. dnata already serves three airlines from Massachusetts’ capital. As its first catering centre on the West Coast of the country, dnata’s new facility in Los Angeles creates up to 100 jobs with the company and has a capacity of 10,000 meals a day.

dnata has opened a new airport lounge at Dubai International (DXB) to enhance young flyers’ travel experience. The newest dnata facility has been designed and launched exclusively for unaccompanied minors, whose safety, security and comfort are ensured by dnata’s specially trained team at the airport. In 2018 the dnata team assisted 8,000 unaccompanied minors at Dubai International (DXB), 27 per cent more, than five years ago. Located at Terminal 1, the lounge is tastefully decorated in vibrant colours. It is equipped with games and entertainment screens to keep the young guests occupied throughout the day. The lounge is open 24 hours and manned by experienced, multilingual staff. dnata employs over 70 dedicated agents who work closely with airline representatives to ensure unaccompanied minors are in safe hands, reach departure gates on time and receive priority boarding. dnata has seen these services become increasingly popular in the UAE in recent years. Steve Allen, Divisional Senior Vice President, UAE Airport Operations, dnata, said, “We have earned the trust of thousands of parents with our safe and reliable services for unaccompanied minors over the past years. We are delighted to add more value to our offering and further enhance young passengers’ travel experience by opening our new lounge, which has been specifically designed to meet the needs and taste of children of all ages.”

marhaba, part of dnata and one of the world’s fastest growing passenger services providers, continues to expand its global network. In addition to its popular facilities in Dubai, Melbourne, and Karachi, marhaba opened another airport lounge in Singapore and now offers excellent value services for passengers of all airlines and travel classes at Changi Airport too. Located at Terminal 3, the newest marhaba lounge features comfortable seating for over 130 guests, a quiet zone for relaxation, and shower facilities. It is open 24 hours a day and offers superfast Wi-Fi and all-day dining with an international buffet catering to a wide range of dietary and ethnic requirements. The comfort of guests is ensured by a diverse team of 40 customer-oriented staff, who speak a total of six languages. Passengers wishing to relax or catch up with work in the pleasant marhaba lounge can make online bookings at marhabaservices.com from S$55 or gain access via one of the lounge loyalty card programmes. Dirk Goovaerts, Regional Chief Executive Officer for Asia Pacific, dnata, said, “We are delighted to open our newest marhaba lounge at Changi Airport, one of our largest bases. Today’s passengers expect a seamless travel experience and we are passionate about supporting our airline customers in delivering this, by providing quality and reliable ground handling and catering services at some of the world’s busiest hubs. Offering the same excellent quality globally, our 12 lounges also contribute to a pleasant passenger journey at the airports. Our dedicated team looks forward to welcoming all passengers departing or transiting in Singapore to our brand new marhaba lounge.”  

dnata, one of the world’s largest air services providers, continues to invest in its catering operations in the United States.  The company has opened a new, 4,700 m² (51,000 ft2) facility at George Bush Intercontinental Airport (IAH) and now offers quality catering services in Houston with a capacity of more than 10,000 meals a day.  dnata’s latest expansion will create more than 150 new jobs with the company. The launch customer is British Airways, which operates two daily flights from Houston. Robin Padgett, Divisional Senior Vice President for dnata’s catering division, said, “We are delighted to open another best-in-class catering facility at a major US airport. Our expansion into Houston once again underlines our commitment to the United States, where we see excellent business opportunities for dnata. In 2019 we will continue to enhance our operations in the country by investing in new facilities and growing our team with highly-skilled, local catering professionals. We look forward to providing quality services and products to an increasing number of airlines in the US ensuring an exceptional dining experience for their passengers on each flight.” dnata expanded in the US catering market in 2018 through the acquisition of 121 Inflight Catering. Besides Houston, dnata currently operates catering facilities at three US airports, in New York (JFK), Nashville (BNA) and Orlando (SFB), serving commercial, VIP and private aviation companies, fixed base operators and charter aircraft operators. In 2019, dnata will further enhance its operations in the country opening four additional catering facilities at the airports of Boston (BOS), Los Angeles (LAX), Newark (EWR) and San Francisco (SFO). By year-end, dnata will provide quality catering services at eight US airports. Over the past two years …

dnata continues to increase its global footprint and launches operations in Belgium by opening a new cargo centre at Brussels Airport. dnata’s expansion into the Belgian capital represents an investment of EUR 8 million and creates up to 100 local jobs with the company. dnata’s new facility, which covers an area of 14,000 m², substantially increases the cargo capacity in the Benelux states allowing airline customers to enhance their operations in the region. The state-of-the-art facility includes 4,500 m² warehouse space and is capable of processing 125,000 tonnes of cargo annually. dnata has been already providing cargo and ground handling services to 25 cargo and eight passenger airlines at Amsterdam Airport Schiphol. dnata will ensure a close cooperation between its Amsterdam and Brussels teams to leverage synergies and deliver the highest possible value for its customers at both airports. Erik de Goeij, Chief Executive Officer, dnata The Netherlands and Belgium, said, “We are thrilled to establish operations at another important cargo hub. Our best-in-class facility at Brussels Airport significantly increases our cargo handling capacity in the region, which we expect to stimulate the local cargo industry.” “We are most pleased to welcome dnata at Brussels Airport as our third cargo handler”, said Arnaud Feist, CEO of Brussels Airport Company. “dnata has already positioned itself as a key cargo player at our airport with a dedicated infrastructure for pharmaceuticals and an active participation in our cargo community Air Cargo Belgium, consistent with Brussels Airport’s strategy to provide specialised infrastructure for vital sectors in our country, and to work towards mutual goals through collaboration.”

dnata has expanded its operations and production in the Czech Republic to meet the growing demand for its quality inflight catering and inflight retail services. Operating a state-of-the-art facility at Vaclav Havel Airport, the company currently serves 18 airlines in Prague. dnata’s growth in 2018 has been driven by a new partnership with American Airlines and the additional flights of its existing customers, including Emirates and Air Canada. In the first 10 months of 2018, the dnata team prepared over five million inflight meals for a total of 35,000 Prague flights, which represents a 15 per cent increase year over year. To support the growth, the company has hired 25 additional, local staff in the past 12 months and now employs over 300 dedicated professionals in the Czech capital. Frantisek Sir, Managing Director, dnata Catering, Czech Republic, said, “2018 has been an exceptionally successful year for dnata in the Czech Republic with double-digit growth and a number of significant achievements. We are proud to have successfully expanded our operations and team to meet the increased demand for our services, while never losing focus on safety and quality. We continue to deliver the best possible products for our 18 airline customers and their passengers.”

dnata has launched operations at Los Angeles International Airport and now provides quality and reliable ground handling and cargo services at 20 airports in the country. To establish operations in Los Angeles, dnata has invested $8 million in infrastructure and resources, creating more than 350 local jobs. Serving six airlines, including Austrian Airlines, Iberia, Japan Airlines, Lufthansa, Swiss International Air Lines and Qantas, dnata will initially handle 4,600 flights a year. The company commenced ground handling and cargo operations in the United States by the acquisition of industry players in 2016. Since then, it has invested more than $35 million in facilities, equipment, training and technology. Having won over 45 new contracts in the past 12 months, dnata now serves over 60 airlines in the United States. David Barker, Chief Executive Officer, dnata USA, said, “We are thrilled to be launching operations at one of the world’s leading international airports. Adding Los Angeles International Airport to our growing network underlines our strong commitment to the US market, where we have significantly expanded our operations through massive investments in our facilities and resources in the past two years. We see an opportunity to create a step change in service excellence for our customer airlines at this important gateway.” Joerg Mnich, Vice President, Commercial Airport Infrastructure, Lufthansa Group, said, “As a premium airline, the Lufthansa Group is excited to grow the North American relationship with dnata into other major hubs like Los Angeles. With our positive service experience from destinations like Boston, New York-JFK, San Diego and Tampa, we are looking forward to providing first-class service to our customers with our handling partner at Los Angeles International Airport.”

GTA dnata expands operations at Toronto Pearson International Airport with the start of a new, long-term partnership with Air Transat. Starting from November, GTA dnata provides ground and passenger services to the airline, more than doubling the number of flights handled by its operations. To support the growth, GTA dnata has hired more than 200 additional staff to its team, which now consists of 450 customer-oriented aviation professionals. Mario D’Urso, Chairman, GTA dnata, said, “We are proud to have been selected the ground handling partner of Air Transat at Toronto Pearson International Airport. This long-term contract is a vote of confidence in our quality services and we look forward to supporting the extensive operations of Canada’s largest leisure carrier. It is our aim to exceed our customers’ expectations, and we will continue to work hard to deliver excellent service for all our airline partners in Toronto with our expanded team.” dnata entered the Canadian market by establishing GTA dnata through the acquisition of 50 per cent stake in GTA Aviation’s cargo and ground-handling operations at Toronto Pearson International Airport in 2016. GTA dnata now serves 12 airlines in Toronto, assisting 4,800 passengers and moving two tons of cargo every day. Underlining its commitment to the Canadian aviation market, dnata will also establish flight-catering operations and open a new, state-of-the art facility in Vancouver in January 2019.

dnata has launched passenger handling operations at New York-JFK Airport. Already providing ground handling to over 50 airlines in the United States, this is a natural portfolio extension for dnata in New York. The launch customer is Copa Airlines, the flag carrier of Panama, which operates four daily flights with an annual capacity of 364,000 passengers between New York and Panama City using the Boeing 737 aircraft. Copa Airlines’ choice underlines the demand for dnata’s reliable and quality services and dedicated team. Having been awarded with over 40 new contracts in the United States in the past 12 months, dnata continues to win new business with its attention to meeting customers’ requirements, and its commitment to maintaining the integrity of airline schedules. Including Copa Airlines, dnata’s global ground handling operations now serve over 270 airlines at 75 airports in 13 countries. David Barker, Chief Executive Officer of dnata USA, said, “Commencing passenger handling operations at New York-JFK is an important milestone for dnata in the USA. Expanding our passenger services portfolio is part of our overall strategy to offer a full range of quality ground handling services in all of our 27 airports in the country. With our dedicated team and passion for service excellence, we continue to deliver the promises our customers make, while ensuring the highest level of safety across our operations.”