Tag Archives: Dnata

dnata facilitated the transportation of over 150,000 football fans between Dubai and Doha in the opening two weeks of the world’s largest football tournament. As football fever grips the globe, dnata’s highly trained teams of ground handlers, passenger and ramp agents have ensured that fans make a smooth passage through Dubai World Central airport (DWC). With airlines introducing ‘shuttle flights’ operating between Qatar and nearby Gulf states, Dubai has become a popular transiting destination for fans attending tournament games. dnata’s services between DWC and Doha have enabled more than 600 safe aircraft movements in the first fortnight of the competition. To execute this, over 270 customer oriented and ramp agents have been re-positioned from existing positions at Dubai International airport (DXB). A total of 90 pieces of ground support equipment (GSE) are used to service aircraft, including zero-emission electric baggage tractors, conveyor belts and a push-back tug. For those fans wishing to take their experience to another level, a warm greeting will be received in DWC’s marhaba lounge. Supporters can keep up to date with the tournament with super-fast Wi-Fi and enjoy complimentary international cuisine before they make their trip. marhaba’s Meet and Greet services are also available for fans who wish to further improve their experience. Jaffar Dawood, Senior Vice President for UAE Airport Operations, dnata, said: “We are dedicated to ensuring an excellent journey for all football supporters by providing a swift and efficient service at DWC, so that they can enjoy their fan experience for as long as possible. We thank our airline partners for their trust in our services, and will continue to support their initiatives.” dnata offers ground handling, cargo, travel, catering and retail services …

dnata announced its partnership with American Express Global Business Travel (Amex GBT), the world’s leading B2B travel platform. The agreement sees Dubai-based dnata Travel Management, the region’s leading corporate travel provider, become Amex GBT’s preferred travel partner in the Middle East. dnata will provide full end-to-end travel and meetings management services to Amex GBT’s customers in the region. Rashid Al Awadhi, Senior Vice President – dnata Travel Group, Middle East & India, commented:  “We look forward to working with Amex GBT and its clients as the region sees strong growth in corporate travel, fuelled by mega-projects and companies that are seeking to expand. Our team’s extensive regional experience goes back to dnata’s GSA and travel agency roots in 1959. Through the years, dnata has continued to build its expertise and network to earn its position as the largest travel management company in the UAE, and one of the largest and most successful in the Middle East. With our broad expertise and 24-hour support function, we will work hard to ensure Amex GBT customers enjoy a quality experience throughout their journey.” Jason Geall, Amex GBT Senior Vice President & General Manager for the EMEA region, said: “We believe our current and future customers will benefit from best-in-class services with dnata as our preferred travel partner. dnata has a proven reputation for trust and transparency that supports Amex GBT’s commitment to service, governance and compliance.” A dnata Travel Group brand, dnata Travel Management is built on a client-focused approach, where people, technology solutions, processes, and procedures revolve around corporate travellers’ needs. The dnata Travel Group represents the travel division of dnata, a leading global air and travel services provider. Amex GBT works …

Alpha Flight Services (Alpha), a leading UAE-based catering, retail, and hospitality services provider, has signed a 10-year concession agreement with Ras Al Khaimah International airport (RKT). The partnership will see Alpha Flight Services invest in infrastructure and provide inflight catering services to more than 10 airlines at the airport. In addition, it will operate three F&B outlets, the airport lounge and a number of vending machines at RKT. Mark Whelan, General Manager of Alpha, said: “We are proud to have earned the trust of Ras Al Khaimah airport and look forward to contributing to its success and growth over the next decade. Our significant investment, broad experience, and passion for excellence will ensure world-class culinary and airport hospitality experiences for passengers flying to and from RAK. We will constantly enhance our offering to deliver innovative products and services that travellers value both on board and on the ground.” His Excellency Engr. Sheikh Salem Bin Sultan Al Qasimi, Chairman of The Department of Civil Aviation, Ras Al Khaimah & Ras Al Khaimah International Airport, said: “With our partnership with the Alpha group, Ras Al Khaimah International Airport looks forward to strengthening our catering services, elevating the passenger experience at the airport, and exploring together the ample number of opportunities available to enhance the business.” Atanasios Titonis, CEO of Ras Al Khaimah International Airport, said: “We are excited to start this new long-term partnership with Alpha Flight Services at Ras Al Khaimah International Airport as we build our profile in refining the customer experience in the food and beverage field as well as lounge and flight catering. This is an important step for us as we embark on our journey towards transitioning into …

dnata Travel Group is enhancing its long-standing partnership with Club Med, the world’s leading provider of upscale, all-inclusive holidays, as demand for its travel experiences from the GCC countries increases. dnata Representation Services has been exclusive distributor for Club Med in the region since 2013. As local traveller demand soars for more comprehensive holiday packages inclusive of meal plans, activities, flights, and transfers, dnata is bringing Club Med experiences closer than ever to the region through exclusive rates, tailor-made packages, and a host of new resorts for 2022. Known for its ‘Sun’ and ‘Ski’ resorts in sought-after and unique locations worldwide, Club Med continues to grow with new openings, renovations and extensions annually. Its mountain escapes are popular with GCC travellers seeking nature-based holidays including new resorts in the French Alps (La Rosière) and Canada (Quebec Charlevoix) which launched in 2021. With the launch of 2022’s ‘summer mountain’ holiday season, Club Med offers a playground for nature lovers and outdoor enthusiasts with six resorts in Europe open until September. The popular hiking, trail, biking and yoga activities on offer are included as part of its all-inclusive concept, bookable in the GCC with dnata Travel. Highly-anticipated for the winter 2022/23 season are new ski resort launches in Tignes and Val d’Isère, the latter being the first of Club Med’s luxury Exclusive Collection Resorts to be located in the mountains. John Bevan, Divisional Senior Vice President, dnata Travel Group, commented: “We are growing our partnership of almost a decade with Club Med as we expand its presence across the GCC. Demand for travel is at a high, and local trends include a rise in popularity in all-inclusive offerings and nature-based retreats, making …

dnata has extended its long-standing partnership with GOL Airlines (GOL), a leading Brazilian low-cost carrier.  The extension of the contract will see dnata continue to provide a range of passenger, ramp and baggage services to the airline, ensuring a seamless airport experience for over 19 million passengers and safe and timely departure of up to 133,000 flights annually across 20 airports in Brazil. dnata’s latest contract win cements its position as the leading ground services provider in Brazil. David Barker, dnata’s Divisional Senior Vice President for Airport Operations, said: “We are proud to extend our successful partnership with GOL Airlines across their extensive Brazilian operations. We will continue to work hard to provide the highest level of quality and safety for the airline and its customers, every day.” André Cruz, GOL’s COO, said: “dnata is an important partner for GOL since 2016, providing excellent services in more than 20 cities in Brazil. This extension strengthens even more our partnership and offers to our customers the best airport experience.” dnata has recently increased its investment in Brazil to become the sole shareholder of its local subsidiary. In recent years dnata Brazil has significantly expanded its footprint in the country and currently serves more than 15 airlines at 29 airports with a team of 5,000 local aviation professionals. David Barker added:  “Our increased investment in Brazil underscores our commitment to the South American market, our highly-trained team and global customers. We see excellent growth opportunities and strong demand for our reliable and safe services across the continent. We will seize opportunities to further enhance our offering and consistently deliver world-class quality in Brazil and beyond. “Globally, we will continue to go the …

dnata announced that it would invest US$ 100 million in green operations in the next two years to further enhance environmental efficiency across its global network. The company’s ongoing investment in infrastructure, equipment and process improvement will support it to achieve its strategic objectives and reduce its carbon footprint by 20% by 2024, and by 50% by 2030. dnata has embedded its environmental framework across its broad-spanning Travel businesses, aiming to empower customers to make better travel choices. Its corporate services include hybrid event solutions, sustainable travel policy guidance as well as carbon emission monitoring and reporting, aligned to global standards. dnata Travel Group in the UK has invested in green technologies and introduced new business practices to improve environmental efficiency. It switched to renewable energy to take all electricity from green sources at all of its offices, cut out single-use plastic (SUP) from its operations, reduced paper consumption by 4 million pages annually through its ‘paperless office’ initiative, and implemented a zero to landfill policy to ensure that all non-recyclable waste is sent to energy recovery facilities for processing. Furthermore, it replaced 80% of its fleet with electric or hybrid cars with a target to operate a fully green fleet by 2024. Steve Allen, CEO of dnata Group, said: “We’ve been making great progress on reducing our carbon footprint, minimising waste and reducing energy and water consumption across our operations. We will further increase our investments and efforts in strong cooperation with our partners to achieve our targets and preserve the environment for current and future generations.” In recent years dnata has significantly invested in advanced technologies to optimise resources and improve operational efficiency across its facilities. It installed …

dnata Representation Services, part of the dnata Travel Group, is growing its partnership with the Banyan Tree Group across Thailand as the country emerges as one of the most popular international travel destinations from the GCC countries this year. dnata Representation Services has acted as exclusive sales representative in the Middle East for the Banyan Tree Group’s Maldivian properties since 2016. dnata will now provide support for a range of its popular hotels and resorts across Thailand, offering regional travellers exclusive holiday packages and dedicated local support. Its representation will cover ever-popular Banyan Tree Bangkok in the capital, and multiple properties across the country’s largest island, Phuket. This includes Banyan Tree Phuket, which recently launched a new wellbeing resort – Banyan Tree Veya Phuket – as part of its cluster; Angsana Laguna Phuket, opening this year a highly-anticipated new restaurant, ATOLL, set amidst a lagoon; alongside the Homm Bliss South Beach Patong and Cassia Phuket. dnata Travel, based across the GCC, recently announced that Thailand is the most popular holiday destination for UAE travellers for summer 2022, while the brand records a surge in popularity for travel to the country across its wider regional operations including in KSA. Sébastien Doussin, DVP – Global Ground Services & Destination Management at dnata Travel Group, commented: “As one of the Middle East’s longest-standing travel providers, we remain at the forefront of latest traveller trends across the region. Our enhanced partnership with the Banyan Tree Group, owner of some of the world’s most renowned luxury resorts, enables us to support our travellers with excellent hotel packages in some of the most sought-after travel destinations from this part of the world including Thailand and the …

dnata has signed a partnership agreement with Deutsche Hospitality to serve as its exclusive representation partner across the GCC countries. The announcement comes as the German hotel group expands its GCC footprint with its recent opening of the Steigenberger Hotel Doha in Qatar, the opening of the IntercityHotel Dubai Jaddaf Waterfront and the takeover of the management of the Al Hamra Residences and Al Hamra Village Hotel in the Emirate of Ras Al Khaimah. The pipeline includes a further IntercityHotel in Muscat and a Jaz in the City Hotel in Dubai. Through extensive regional sales and marketing support dnata Representation Services will strengthen Deutsche Hospitality’s brand presence in the GCC market and drive business to its growing number of hotels. The hotel group currently runs more than 160 hotels in the Middle East, Asia, Africa and Europe, with more than 40 in the planning and construction phases in locations of importance for business and leisure travel from the region. John Bevan, Divisional Senior Vice President at dnata Travel Group commented: “We look forward to bringing in dnata Representation Services’ regional expertise to support in Deutsche Hospitality’s expansion. A hotel group synonymous with high standards, Deutsche Hospitality is set to cater for the growing need for a range of hotel options across the region from economy to midscale to luxury. We are delighted to become an integral part of its journey.” Johanna Lamke, Vice President Sales at Deutsche Hospitality commented: “The Gulf region is one of the most dynamic and fastest growing markets for us. With dnata, one of the leading suppliers in the region represents us. We look forward to working together to expand the brand presence and commercial activities.” …

dnata Travel is revealing the top destinations UAE travellers are booking for a summer holiday in 2021. Experts at the UAE-based travel brand, part of the dnata Travel Group, are revealing where travellers from the UAE are seeking to take a break between July and October 2021, with a focus on destinations with clear regulations, no rules for quarantine on arrival, and direct flight options. The top ten most booked holiday destinations for summer 2021 at the time of publishing include the Indian Ocean islands of the Maldives, Seychelles and Zanzibar; European city, beach and countryside hotspots across Turkey, Greece, Russia, Georgia, Italy and Cyprus; and travel to popular locations in the USA including Orlando, Florida and New York, New York. Emily Jenkins, Head of Leisure UAE at dnata Travel, commented, “Ahead of the summer travel season, we have witnessed a surge in destinations easing requirements and opening up for vaccinated travellers. With the UAE’s impressive vaccination drive, our residents have seen the number of destinations open for them to explore increase significantly. Traveller confidence has also grown, particularly in travel to destinations which have been open for some time and with clear regulations, offer quarantine-free travel, and direct flights. An ideal example of this is the number one international destination of choice for summer 2021, the Maldives, which has been open for UAE travellers since July 2020. “Traveller confidence and interest in travel to Europe is at an all-time high, as its popular locations continue to open for international tourists. Each country has its own set of guidelines, yet trends remain consistent in eased requirements for vaccinated travellers. Most popular for travel from the UAE include Turkey, Greece and …

Over 80 travel professionals attended the official launch of Karhoo in the GCC. Vanessa Heydorff – Senior Vice President – Karhoo shared in her opening remarks, “We have just joined the dnata Representation Services partner family, an extraordinary ecosystem of global travel and technology providers. As part of dnata, one of the world’s largest air and travel services providers, based in Dubai, this made this innovative and exciting city the ideal place to announce our new partnership with dnata Representation Services, to bring Karhoo to the region.” Sebastien Doussin – VP Ground Services, dnata shared, ““In the last few years, we have seen a significant increase in the importance of transportation in the holiday experience, as travellers look to explore more of the destination of their choice and seek a range of preferred transportation options. dnata Representation Services is very proud to have teamed up with Karhoo in the GCC, as they are filling a gap in the market with a solution which is going further than any existing ground transport provider, benefiting not only the agents but also guaranteeing a much better experience to the consumer.”