Tag Archives: Cebu Pacific

Cebu Pacific  hosted a thanksgiving dinner for their travel agency partners and Philippine government officials in the United Arab Emirates (UAE) to celebrate the airline’s 10 years in Dubai. The event, held at Doubletree by Hilton M Square, is a celebration of CEB’s long-standing history of servicing the Dubai-Manila route and its partnership with the travel trade. It is also CEB’s way of expressing gratitude to its travel partners and Philippine government stakeholders for their support in the last 10 years. Philippine Consul General to Dubai Renato Dueñas Jr. graced the event along with representatives from the Al Rais Travel & Shipping Agencies LLC, and CEB’s General Sales Agent in Dubai and Northern Emirates. CEB flew its maiden Dubai-Manila flight on October 7, 2013, making it the airline’s first ever long-haul flight. It was also the first local carrier to land in Dubai in 15 years. “Cebu Pacific remains committed to continuously provide our kababayans in the UAE the easiest and fastest connectivity to the Philippines, and link tourists from all over the world to the best destinations in our country,” said Xander Lao, CEB President and Chief Commercial Officer. Arlene Tena, CEB Director for Passenger Sales and Distribution, recalled how the airline’s operation in Dubai has helped thousands of Filipinos to find greater pastures in the UAE and be reunited with their families and loved ones in the Philippines. “Indeed, Dubai holds a special place in our hearts. It is a city that embodies the spirit of adventure and the pursuit of dreams, and Cebu Pacific is proud to be a bridge that connects people to our beautiful homeland,” Tena said. CEB currently flies twice daily between Dubai and …

Cebu Pacific has launched a new product that enables travellers to purchase unlimited one-way tickets within the Philippines for a low price of only AED 7 (Php 99) this May 5. The CEB Super Pass allows travellers to purchase all of the vouchers they want for a low one-way base fare, and fly whenever they wish across CEB’s widest domestic network.  The vouchers will only be available for purchase for a limited time, from today, May 5, until May 12, 2021. Travel dates for Cebu Pacific’s Super Pass will be any date from May 12, 2021 to May 31, 2022! This innovative, first-of-its-kind product provides flexibility of travel dates, affordability, and convenience for all passengers as the carrier continues to celebrate its 25th anniversary. This Super Pass, exclusively available for Philippine destinations, helps families and friends from all over the country to reconnect and discover world-class beaches and historical sites. “On our 25th anniversary, the CEB Super Pass is a timely option for guests who would want to travel whenever they want, wherever they want in the country, at a guaranteed low fare. With the widest network in the Philippines, we offer this one-of-a-kind product that enables us to fulfill our commitment of providing fast connectivity and value-for-money deals for everyone,” said Candice Iyog, Cebu Pacific Vice President for Marketing and Customer Experience.

Cebu Pacific reaffirms its full commitment to speed up its digital transformation, in line with its staunch resolve to make travel more convenient and accessible amidst the COVID-19 pandemic. CEB has taken great strides in continuously improving overall customer experience by enhancing its online booking, check-in, manage booking, as well as CEB’s virtual assistant named ‘Charlie the chatbot’. The carrier has begun ramping-up its customer-first initiatives through digital innovation in 2017—making CEB one of the first airlines in Asia to invest in an integrated facility and technology for social intelligence and customer engagement. “We are glad to have started our digital transformation journey even before the pandemic because we have come to rely on it in this new normal environment. We continue to prioritise the safety and convenience of our passengers, that is why we have accelerated our digital efforts to support contactless and self-service processes,” said Candice Iyog, Vice President for Marketing and Customer Experience, CEB. This has spurred CEB ahead of everyone else in the Philippine aviation sector in terms of keeping pace with necessary changes when the COVID-19 pandemic struck. The vital digital transformations and systems it had adopted early on—including bolstering its social media channels manned by the CEB Customer Care Agents—helped in addressing passengers’ needs amidst the pandemic. Iyog said, “Rest assured Charlie, along with our Customer Care team, are online 24/7 to assist everyone. We continue to enhance existing processes as we remain committed to empowering customers and ensuring access to the information they need anytime, anywhere, without having to call the hotline or go to a ticketing office.”  

During the pandemic Cebu Pacific has been tirelessly working to ensure the confidence of the travellers. Speaking to TravTalk ME Alex Reyes – Vice President for Commercial at Cebu Pacific shared, “proving further its unyielding commitment to provide ease of travel for passengers amidst the impact of the COVID-19 pandemic, CEB has been operating 20 per cent of its pre-COVID domestic network as of February 2021, operating flights to 28 Philippine destinations—of which, six destinations are already open for non-essential or leisure travel. As of this date, the airline has already restored flights to 86 per cent of our domestic destinations. Frequencies may be less than before, but it is also important to note that we are now providing access to more local destinations. We remain keen to make travel easier by providing flexibility in hopes of restoring passenger confidence in air travel.” CEB has remained unswerving in its mandate to provide the highest level of aviation service for passengers and tourists, even amidst the hurdles of the pandemic. We continue to implement a multi-layered approach to safety, in accordance with global aviation standards. These include daily extensive cleaning and disinfection protocols for all aircraft and facilities, antigen testing before duty for all frontliners and crew members, and contactless flight procedures. These are all in accordance with global best practices and the highest safety standards. Aircraft are equipped with hospital-grade HEPA air filters, which make the inflight transmission of COVID-19 low or virtually non-existent. We have also ensured that cargo operations have remained active to ensure the transport of goods isn’t hampered. In terms of new products Reyes reiterated, “One the new undertakings CEB has introduced in order to restore …

Cebu Pacific (CEB) has has implemented a new policy setting a size limit for check-in baggage at 39 inches. Luggage with this dimension will be easier to fit in the conveyor belt, and will in turn, result in smoother operations, making the journey faster and more convenient for all passengers. Guests checking in baggage that exceed the 39-inch limit on any one side will be classified as an oversized bag, and will be charged approximately AED62 (PHP800) for domestic flights, and AED100 (PHP1,300) for international flights. This additional fee is brought about by the manual process required to transport the bag to the baggage loading area. Some examples of oversized baggage are music equipment, motorcycles, and televisions. CEB reminds everyone to properly pack their bags according to their availed prepaid baggage allowance to avoid any other additional fees at the airport. In addition, CEB offers an early anniversary treat for everyone with its ongoing free 25-kilogram baggage allowance until June 30, 2021, exclusive for travellers from Dubai to Manila. Passengers with a pre-purchased 40-kilogram prepaid baggage will automatically receive extra 25 kilograms on their booking, free-of-charge. CEB has been rated 7/7 stars by airlineratings.com for its COVID-19 compliance, as it continues to implement a multi-layered approach to safety, in accordance with global aviation standards. These include daily extensive cleaning and disinfection protocols for all aircraft and facilities, antigen testing before duty for all frontliners and crew members, and contactless flight procedures. These are all in accordance with global best practises and the highest safety standards, so everyone can travel safely and responsibly. Aircraft are equipped with hospital-grade HEPA air filters, which make inflight transmission of COVID-19 low or virtually non-existent.

Cebu Pacific and Cebgo has suspended all flights between Dubai and Manila from March 19 until April 14, 2020, in accordance with the Philippine government’s directive. The passengers who have flights booked on March 18, 2020 on the Dubai-Manila route will function as scheduled. However, passengers affected by the change will receive notifications via their contact details as shared while booking the tickets. Cebu Pacific is ensuring the safety of their passengers and operations teams, in support of stricter quarantine measures, land travel restrictions and regulations in place. For the health and safety of their passengers and personnel, all Cebu Pacific ticket offices will be closed during this period. The airline continues to monitor the situation and will provide updates as soon as possible.

Cebu Pacific will continue to operate flights from Dubai to Manila. However, all their domestic flights will be cancelled to and from Manila from March 15 until April 14, in line with Philippine government’s directive for a community quarantine over Metro Manila to contain the spread of the COVID-19. Cebu Pacific is in the process of completing the cancellation of domestic flights from their system. Once done, they will enable its passengers to manage their bookings online to avail of either a full refund, rebooking with waived change fees or booking conversion to travel fund. Notifications will immediately be sent to affected passengers via email addresses provided to CEB upon booking. Bookings can be managed online so passengers need not go to the ticket offices.

Cebu Pacific (CEB), the Philippines’ largest national flag-carrier, hails the UAE’s five-year multiple-entry tourist visas for all nationalities, including Filipinos. This more relaxed visa policy makes it easier for the significant Filipino community in the UAE to bring their families and loved ones to the country more frequently. On the back of this development, CEB further boosts its commitment to make air travel accessible to everyone, particularly the significant Filipino community in Dubai with its trademark Crazy Seat Sale on January 15, 2020. More details on the sale will be rolled out soon on CEB’s official social media pages. Travel deal-hunters will be able to plan their holidays as well as take advantage of these exciting promotional offerings. CEB launched its first long-haul services with direct flights between Manila and Dubai in 2013, in the mission of serving the over one million Filipinos in Dubai. Its no-frills flying model has propelled it to become the preferred carrier of overseas Filipinos. Passengers looking for the best travel deals can stay updated by subscribing to the Cebu Pacific newsletter. Passengers can book seats on sale, and lowest year-round fares through www.cebupacificair.com or the mobile app, available both in Google Play and App Store. Those who prefer to pay in cash may pay over the counter at any branch of Al-Ansari Exchange, UAE Exchange and Al Rais Travels located across the country, within 24 hours of making a booking online.

Cebu Pacific (CEB) joins the International Air Transportation Association (IATA), the trade association for the global airline industry. CEB is IATA’s largest member among Philippine carriers, comprising 44 per cent of total domestic passenger volume and 46 per cent of total domestic cargo, based on data from the Philippines’ Civil Aeronautics Board. IATA leads and serves the airline industry representing over 290 member-airlines from 117 countries, representing 82 per cent of global air traffic. Cebu Pacific achieved full compliance with the International Air Transport Association (IATA) Operational Safety Audit (IOSA), joining a registry of 437 carriers worldwide that have strictly complied with an internationally-recognised and accepted evaluation system designed to assess the operational management and control systems of an airline. Cebu Pacific was named the ‘Most Improved Airline’ for 2020 by airline safety and product review website airlineratings.com, citing the carrier’s commitment to ‘expand its global footprint using new generation fuel-efficient aircraft.’

The largest carrier in the Philippines, Cebu Pacific, has rolled out some exciting fares to celebrate this year’s  World Tourism Day. Cebu Pacific gives away Dubai-Philippines seats for less than AED300 base fare from September 26 to 30, 2019. It will cover the travel period of January 1 to March 31, 2020. Those planning to visit their loved ones and friends in the city can get deals as low as AED200 base fare for Dubai-Manila flights. Those who want to explore the Queen City of the South may also get Dubai-Cebu flights (via Manila) with a base fare of only AED279. Filipinos and UAE residents who want to discover Mindanao, meanwhile, can get exciting deals too. Dubai-Cagayan de Oro flights and Dubai-Davao flights (both via Manila) are offered for as low as AED289 base fare.