Category Archives: Agents

IHG Hotels & Resorts (IHG) is celebrating 6,000 open hotels by unveiling the ‘6,000 Club’ and announcing partnerships with major sports and entertainment events. The 6,000 Club features a collection of stunning newly opened hotels from IHG’s iconic portfolio, showcasing the global reach of its 17 brands and the many ways its hotel teams delight owners and guests by delivering True Hospitality for Good, every day. The milestone was commemorated by IHG CEO, Keith Barr, at the New York Stock Exchange on June 7 when he rang the bell to signal the close of trading, alongside local hotel General Managers and colleagues. In the past five years, IHG has broadened its appeal to owners and guests by acquiring or launching six exciting brands to take the portfolio to 17 – providing more choice and amazing experiences than ever before. The new additions include Luxury & Lifestyle brands Six Senses, Regent and Vignette Collection; Premium brand, voco hotels; Essentials brand, avid hotels; and Suites brand, Atwell Suites. IHG is set to grow its portfolio by a further 30 percent, with more than 1,800 hotels already signed in its development pipeline, illustrating how much owners value the strength of IHG’s scale and brands. To thank guests, the company recently reinvented its loyalty programme, IHG One Rewards, to offer members more choice, value and richer rewards than ever before – all powered by leading technology on a new mobile app. The company is also announcing a series of exciting multi-year sports and entertainment partnerships for IHG One Rewards members that will connect travellers at events around the world, including Major League Soccer, European Professional Club Rugby and music festivals across the US and …

Saudi Arabia’s Ministry of Tourism has today launched a new program to equip 100,000 young Saudis with the key hospitality skills needed to pursue careers in the Kingdom’s flourishing tourism industry. Launched by His Excellency Ahmed Al Khateeb, Minister of Tourism, Saudi Arabia at the 116th session of the World Tourism Organization’s Executive Council in Jeddah, ‘Tourism Trailblazers’ will provide in-depth global experience to the tourism industry’s future leaders. The program aims to train 100,000 Saudis as the ministry’s continous efforts after the launch of a new human capital development strategy in the Kingdom’s burgeoning tourism industry, which aims to attract more Saudi nationals to the sector. His Excellency Ahmed Al Khateeb, Minister of Tourism, Saudi Arabia, said: “It is vital that we invest in our youth now. Creating a skilled workforce with the talent and ambition to support and drive the tourism sector regionally and globally is key to realising Vision 2030. This program demonstrates our commitment to empowering young people by providing them with right skills, support and opportunities to shape the future of the tourism industry.” According to His Excellency, the program has three main objectives that aim to nurture, develop and support talent in the industry. It seeks to spread a culture of professionalism, help nascent professionals gain the knowledge and qualifications needed to break into the industry, and support their success through refinement of their skills. The program will help trainees to secure jobs within the sector, including seasonal, part-time, or full-time opportunities across the Kingdom. His Excellency further stressed that this and other initiatives are geared towards delivering on the National Tourism Strategy and Saudi Vision 2030 targets, including the creation of one million …

The Abu Dhabi Convention and Exhibition Bureau, part of the Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi), has signed a strategic partnership with the Society of Incentive Travel Excellence (SITE) to enable employees and key stakeholders to receive a specialised professional certification and benefit from SITE’s educational programme of global incentive travel industry best practices. Providing networking and destination awareness opportunities to key DCT Abu Dhabi stakeholders, the strategic partnership will provide year-round access to SITE’s dedicated incentive travel events and conferences. As the only international association that focusses on incentive travel, SITE allows leading incentive travel professionals from across the globe to connect and learn new practices, as well as discover how to draw upon new strategies to boost the sector further. The partnership was agreed to demonstrate how Abu Dhabi is the ideal destination to host incentive travel schemes and events for corporate groups. As a destination that offers the world in one place, Abu Dhabi provides an incentive trip with a difference – from its culture and entertainment to its amazing landmarks and natural landscapes- all within close proximity to one another. Mubarak Al Shamsi, Director of Abu Dhabi Convention and Exhibition Bureau at DCT Abu Dhabi, said: “We are delighted to announce our partnership with the Society for Incentive Travel Excellence, which will help us to establish ourselves as a prime incentive travel destination and play a key role in crafting, co-curating, and delivering purposeful contributions to the SITE association, as well as to Abu Dhabi’s incentive travel market. We look forward to working closely with SITE over the coming year to deliver bigger and more impactful incentive travel events and schemes …

Emirates and Airlink have officially activated their codeshare partnership. The Emirates and Airlink partnership makes it easier for customers to create their ideal itinerary and benefit from seamless connections and a single booking reference across eight domestic South African cities via the airline’s gateways Johannesburg, Cape Town and Durban. Travel itineraries can now be booked on emirates.com, with travel agents as well as online travel agents (OTAs). Tickets booked from June 2022 are available for travel immediately. Emirates customers can now book a wide range of additional flights, including eight destinations from Johannesburg, five destinations from Cape Town and one point from Durban. Examples of some new route options include Bloemfontein, Hoedspruit, Port Elizabeth, Kimberley, George, and East London, amongst others. Emirates currently offers double daily flights to Dubai from Johannesburg, daily flights to Dubai from Cape Town and five weekly flights to and from Durban. The airline is also driving more connectivity options that provide value through a better experience for its customers. With the revival of its South African Airways partnership, as well as its codeshare agreement with Airlink, and interlines with Cemair and FlySafair, the airline has expanded its reach to 79 regional points in southern Africa.

iCoupon, the leading digital vouchering platform in airports worldwide, is continuing to revolutionise the world of digital vouchering with its new service, iCoupon AutoPay. The iCoupon system already organises all airline vouchers by flight, date, airport and creates draft invoices automatically, and now the retailer will no longer have to spend time sending the auto-generated bill to each individual airline and chase for payment. Instead, iCoupon’s billing system, for those who select the service, will automatically submit the invoices directly to iCoupon, which will pay the bills directly to the retailers on payment dates and terms selected by the retailer. Airlines will only have one bill to pay to iCoupon for their consolidated AutoPay retailer bills, yet still have full visibility of every passenger transaction for audit, EU261 and validation purposes. In addition, the entire billing process takes place automatically in the iCoupon billing engine, meaning that retailers and airlines do not need to make any changes manually and everything carries on as normal from their perspective. By automatically generating billing documents at the end of each month, iCoupon AutoPay will eliminate the time retailers and airlines are putting into billing administration. The billing documents will be fully compliant with local legislation of each country, and with VAT compliance such as EU112 directives. After generating the document, iCoupon will automatically pay the retailer on its selected credit terms. Retailers using iCoupon AutoPay can select which package best suits their needs and will be paid depending on that choice. New and existing retailers and airlines will be able to opt-in to the solution and iCoupon will do the rest, with just the flick-of-a-switch. Non-iCoupon AutoPay clients will be able to continue …

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) announced the launch of an enhanced Advantage Abu Dhabi Meetings & Incentives 2.0 programme at IMEX Frankfurt, the key industry-leading exhibition for incentive travel, meetings and events. The announcement made today unveiled the latest part of DCT Abu Dhabi’s strategy to further stimulate the Meetings, Incentives, Conferences & Exhibitions (MICE) sector in the emirate post-pandemic. With global destinations increasingly bidding and attracting corporate groups, the enhanced programme builds on the existing Advantage Abu Dhabi Meetings & Incentives programme, which was launched in 2019, to provide additional value-adds and benefits to meetings and incentives organisers looking to host events in the capital, in order to remain competitive as the MICE industry continues to reopen. The programme encourages organisers to ‘Get The Advantage’, leveraging the UAE capital’s reputation as delivering unrivalled hospitality in the world’s safest city, a place which offers extensive support alongside strategic initiatives, and a destination with a packed calendar of thrilling events. The revamped programme forms part of a wider, ongoing strategy to increase Abu Dhabi’s MICE market share and further establish the emirate as one of the world’s leading business events destinations. It follows the launch of several new initiatives, including a recent collaboration with Etihad Airways to offer benefits to corporate groups looking to hold business events in the capital, such as discounted air-tickets, group booking discounts, complimentary flights and special flight rates for inspection trips to Abu Dhabi. Mubarak Al Shamisi, Director of Abu Dhabi Convention and Exhibition Bureau (ADCEB) at DCT Abu Dhabi, said: “We are delighted to launch our enhanced Advantage Abu Dhabi Meetings & Incentives programme which will enable us …

AVIAREPS launched its Digital Ecosystem, an all-in-one marketing hub for the travel industry. The AVIAREPS Ecosystem empowers everyone to market their brand and product to a global community online via a platform that combines several digital marketing solutions into one unified hub. With only a few clicks, customers can promote their destination, hotel, airline, car rental, cruise line or attraction and reach potential trade partners around the world. The AVIAREPS Ecosystem brings digital marketing solutions such as landing pages, campaign websites, webinars, online press conferences, e-learnings and virtual events under one umbrella. The platform lets clients reach travel trade professionals and media all over the world with specific market campaigns, a multi-country approach or a global campaign. All campaigns are fully customizable to the client’s CI and the user-friendly interface of the AVIAREPS Ecosystem allows the user to easily adjust multiple design themes and components. Users benefit from a single sign-on and from easy access to the browser-based digital marketing services, provided by state-of-the-art technology partners to ensure the best-in-class solutions. Thomas Drechsler, COO Tourism at AVIAREPS, said: “Our digital ecosystem offers easy access to a variety of digital marketing services for the travel industry. By bringing webinars, websites, e-learnings and virtual events under one global umbrella, we simplify digital marketing and expand the potential reach of digital marketing campaigns. Our competent local trade marketers at AVIAREPS help clients design the perfect campaign and assist in selecting suitable content for the campaigns. Thanks to the user-friendly design and browser-based technology, the AVIAREPS Ecosystem empowers everyone to market their brand and product to a global community online – no technical expertise is necessary! Be it a landing page, a campaign website, …

With a significant shift in what tourists are seeking from international travel post-pandemic, more and more individuals are yearning for holiday travel that guarantees meaningful, off-the-beaten path, sustainable and wellness-focussed experiences.  There are also vacationers who are looking to make up for lost time due to the pandemic such as multi-generational family travellers, in addition to ‘bleisure’ tourists or business travellers seeking to extend their stay beyond participating at a business event to enjoy the destination’s leisure offering.  Another category of travellers that Dubai continues to welcome are the remote workers or ‘digital nomads’. Dubai’s Department of Economy and Tourism (DET) is working closely with stakeholders and partners to ensure Dubai’s tourism ecosystem is aligning with and adapting to these trends, especially by highlighting and providing an opportunity for UAE residents and international travellers to enjoy the ever-growing diversity of the destination offering, further reinforcing the city’s position as the global travel destination of choice. Holiday-makers are planning longer vacations as they come out of a prolonged period of travel restrictions and catching up on lost time following postponed celebrations such as weddings, honeymoons and family vacations, Located within the turtle lagoon in Jumeirah Al Naseem, Il Borro Tuscan Bistro  is the perfect destination for some of the finest Tuscan cuisine in Dubai. With ingredients including organic honey, olive oil and vegetables sourced directly from the Il Borro estate in Tuscany, the restaurant celebrates seasonal Italian cuisine. Guests can choose to dine al fresco on the large wooden terrace overlooking the water surrounded by olive trees lit up by twinkling lights, complemented by the gentle breeze from the water. A uniquely exclusive and multi-sensory dining experience awaits diners at Sublimotion …

ATS Travel has extended its partnership with Amadeus as the UAE-headquartered travel management company embarks on an ambitious expansion plan across the GCC. The deal cements a long-term digital transformation partnership between the two companies, adding new value to ATS Travel’s offering and helping position it as a leading travel management company in the Middle East. With the new solutions, ATS Travel will gain new efficiencies by fully automating its ticketing system through Amadeus Auto Ticketing Solution. Meanwhile, Amadeus Remote Ticketing Solution will deliver a fully automated solution for managing pricing, price comparison, and ticketing at remote points of sale. ATS Travel will also benefit from Amadeus Hotels, a one-stop-shop search platform that pulls together content from top hotel aggregators and the world’s leading hotel chains and representation companies into an intelligent single screen solution. Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf, commented, “The pandemic has led to accelerated demand for digital solutions across the customer journey, particularly for touchless experiences. Amadeus technology will allow ATS Travel to automate many of its functions, delivering superior customer service and cutting costs.” Saleem Sharif, Deputy Managing Director at ATS Travel, said: “The travel industry is one of the biggest contributors to regional economies. Therefore, improving efficiencies streamlines our business and helps us deliver better value to the markets we operate in. Amadeus and ATS Travel have a relationship that goes back many years, and based on the strength of its solutions, our long-term plan is to standardize our technology stack on Amadeus technology.” ATS Travel is the UAE representative of ATG – one of the largest, independently owned business travel management companies globally – with offices in Saudi Arabia and India. The …

Saudi Arabia moved up 10 places to 33rd in the world overall, in the 2021 World Economic Forum (WEF) Travel and Tourism Development Index, which was released recently at Davos. The independent index benchmarks 117 countries on 17 pillars crucial to the development and resilience of their travel and tourism industries. Saudi Arabia moved from 43rd in 2019 to 33rd in 2021, the second largest rise in rankings, as a result of improvements across almost all indicators.  This is the first report to be produced since Saudi Arabia opened for international tourism in September 2019. In 2019, Saudi Arabia launched the National Tourism Strategy, a clear plan to drive forward the aims of Vision 2030. These aims will increase the contribution of the tourism sector to 10% of GDP, create 1million new jobs, and attract 100 million local and international visits annually by 2030. The World Economic Forum’s Travel and Tourism Development Index is a key indicator of Saudi Arabia’s extraordinary journey as a global tourism leader. Saudi Arabia’s leadership, resources and ambition are driving the monumental growth of the sector and delivering on Vision 2030 goals. His Excellency Ahmed Al Khateeb, Minister of Tourism of Saudi Arabia said: “I am proud of the progress the Kingdom has made through our Vision 2030 reforms as we have opened to the world. Our success is demonstrated by our strong investment in the tourism sector – from creating jobs opportunities for citizens to working with global partners who are invested in our transformation.” “Our ranking is proof that since 2019, despite the global pandemic, Saudi Arabia has demonstrated incredible global leadership as a new tourism destination. We have made it easier to …