Category Archives: Agents

Travelport announced it has signed a new long-term multi-source content agreement, including New Distribution Capability (NDC) content, with China Eastern Airlines, one of China’s three major airlines and member of the SkyTeam Alliance. Travelport’s comprehensive NDC solution will enable travel agency customers to seamlessly shop, book, and manage NDC reservations with China Eastern Airlines including servicing adjustments such as cancellations and exchanges. “This agreement marks an important step in our journey toward NDC adoption, allowing us to scale and encourage its use across agencies and travel retailers,” said Fu Jian, Vice President, Digital Transformation and Business Management Department of Marketing and Sales at China Eastern Airlines. “Our commitment is to provide top-tier content and customized experiences for our customers, and Travelport’s advanced retailing technology is key to making our offerings more accessible to agencies and their clients.” Travelport’s comprehensive NDC solutions are built to support modern retailers, helping agents and travelers easily explore and compare offers, select the best choices, and manage NDC bookings with partners like China Eastern Airlines. Moreover, Travelport’s AI-driven Content Curation Layer (CCL) and Content Optimizer in Travelport+ streamline the search process, delivering intelligent, relevant, personalized, and enriched NDC and traditional content quickly and efficiently. “Our goal is to be the industry’s top multi-source content aggregator, which means NDC content in Travelport+ should be simple to access, compare, and manage,” said Damian Hickey, Global Head of Travel Partners at Travelport. “Through our partnership with China Eastern Airlines, together, we’re focused on delivering NDC content that is simple to access and ready for our agency customers to shop and compare more personalized offers to present travelers with the best options.”

Almosafer’s latest travel trend report reveals a robust 44% growth in domestic bookings in 2024, marking a significant contribution (over 40%) to the overall travel landscape in Saudi Arabia. The Kingdom’s rapidly growing and evolving tourism offerings continue to shape domestic travel behavior, and with an expanding range of destinations, unique accommodations, and diverse experiences, travellers are motivated to explore their country for leisure. Family and group bookings have emerged as a key growth driver of domestic tourism, with over 70% growth across these traveller segments. Travel groups are increasingly choosing destinations that offer event-based and experience-rich travel opportunities. While iconic cities such as Makkah, Riyadh, Jeddah, Al Khobar, and Madinah remain central to travel plans, emerging destinations are becoming increasingly popular. Abha’s cool climate and mountain views, Al Jubail’s pristine beaches, Jizan’s coastal charm, Tabuk’s dramatic natural landscapes, and Hail’s adventurous desert terrain are rapidly gaining traction. These rising hotspots reflect the Kingdom’s ongoing investment in tourism infrastructure, opening up exciting opportunities for leisure travellers. The report further highlights a significant shift in traveller preferences regarding accommodation. While luxury stays dominate, with 36% of room nights booked in 5-star accommodations. Simultaneously, budget-friendly stays in 3-star and below properties have significantly increased, representing 35% of all booked room nights. Notably, this segment has witnessed a remarkable 100% growth in volume for families and groups, reflecting a rising trend of value-conscious group travel. Alternative accommodations such as vacation rentals and hotel apartments have also gained popularity, offering flexibility and affordability. Family bookings in these accommodations surged by 90% and group bookings grew by 60%, as alternative accommodations have become more widely available throughout the Kingdom and travellers opt for convenient stays, …

Satguru Travel and Tourism was awarded as the ‘Best Corporate Travel Management Company’ at the 7th edition of the Arabian Travel Awards 2024. “Winning the Best Corporate Travel Management Company 2024 at the Arabian Travel Awards is a milestone that reinforces our leadership in corporate travel. It validates our commitment to excellence, strengthens trust among stakeholders, and motivates us to set higher benchmarks. This award is both an achievement and a responsibility to continue redefining industry standards. This award has enhanced our credibility, increased visibility, and inspired our team to push service excellence further. It highlights the importance of innovation in corporate travel and raises industry standards, benefiting clients through improved services. It also serves as a benchmark for excellence, shaping the future of corporate travel management.” Dinkar Dasaur – General Manager, Satguru Travel and Tourism LLC

145 players from 27 countries will participate in ‘Sharjah Week of the Stars’  organized by the Sharjah Commerce and Tourism Development Authority. Commenting on the launch of “Sharjah Week of the Stars,” H.E. Khalid Jasim Al Midfa, Chairman of Sharjah Commerce and Tourism Development Authority, emphasized the emirate’s readiness to host this major international event. He highlighted the synergy between sports and tourism in driving development and attracting visitors, while showcasing Sharjah’s unique offerings. This unique event aims to enhance Sharjah’s sports tourism profile and showcase the emirate’s attractions and landmarks. The week features an exciting lineup of activities, including a football match between retired international legends titled “Night of the Stars,” the “Sharjah International Footgolf Tournament,” the “Legends Padel Tour,” and for the first time, an E-Sports Tournament open to the public, with special participation from football legends. The events will take place from January 10 to 13, 2025. Taking place at Sharjah Golf and Shooting Club, this tournament will see over 145 players from 27 countries competing from January 11 to 12. The final day will feature football legends joining footgolf champions, vying for the $30,000 prize. With participation from top global players and eight UAE-based players, this championship is one of the most prestigious events in the sport. On January 11, Aljada mini-football stadium, accommodating up to 2,000 spectators, will host a friendly football match featuring 22 international football legends. Participants include Francesco Totti, Fabio Cannavaro, Rivaldo, Michael Owen, Papu Gómez, David Trezeguet, Essam El Hadary, and a legendary Italian football star whose name will be revealed soon. On January 12, 16 international football legends will compete in the “Legends Padel Tour ” at Aljada Padel Courts. This event …

Qashio has announced its strategic partnership with Visa to launch Visa Commercial Choice Travel program for the first time in the region. With this innovative B2B Travel payments solution launch, Visa and Qashio will support the travel industry in the UAE, MENA, Europe & the UK, with global issuance capabilities by allocating over AED 100 million in the program in the coming years. The travel solution will allow travel companies to obtain Qashio cards and transact in different currencies including AED, SAR, USD, EUR and GBP issued from UAE enabling payments & settlements in multiple currencies. Qashio and Visa’s specialised solution will enable travel companies to digitize and automate their payments within the travel sector, optimizing their reconciliation and enhancing liquidity. The solution is seamlessly integrated with global travel management companies and their booking tools including Global Distribution Systems (GDS), making travel booking and payments seamless and secure. Leveraging Visa’s secure payment infrastructure, this partnership ensures high standards of protection for all B2B travel-related transactions. “We are committed to continue our joint growth with Visa, a global leader in payments innovation, to management,” said Armin Moradi, CEO and Co-Founder of Qashio. “We recognise that the Travel & Tourism industry is key in the region however the travel companies are underserved with strong technical payment solutions that work in their favour, we are creating a one-stop platform that simplifies the corporate travel experience for our clients, allowing them to focus on what truly matters – growing their businesses.” Salima Gutieva, Visa’s VP and Country Manager for UAE, “Travel and tourism are key sectors driving growth and diversification of UAE and the region’s economies. Visa is delighted to partner with Qashio in bringing this …

Etihad Airways opened its new Etihad U.S. Preclearance Lounge at Zayed International Airport enhancing the travel experience for passengers flying to the United States. Located steps away from the U.S. Customs and Border Protection (CBP) Preclearance facility, the new lounge provides eligible guests with a serene space to unwind after completing their U.S. entry formalities and before boarding their flight. The thoughtfully designed facility features a refined selection of beverages and light dining options, complementing Etihad’s premium travel experience. Select flights offer the convenience of direct boarding from the lounge, enhancing the seamless journey. “This new lounge marks another milestone in our commitment to delivering exceptional experiences for our guests,” said John Wright, Chief Operations & Guest Officer at Etihad Airways. “By combining our premium lounge service with the convenience of U.S. Preclearance, we’re offering our guests an elevated journey through Abu Dhabi before they even board their flight. Zayed International is the only Middle East hub to offer this time-saving service.” The U.S. Preclearance Lounge welcomes eligible guests travelling in The Residence, First or Business, as well as Platinum and Emerald Etihad Guest members. Access is also available for purchase, subject to availability. For a comprehensive premium experience, eligible guests are invited to begin their journey at Etihad’s acclaimed First or Business Class Lounge in the main terminal before proceeding to the U.S. Customs and Border Protection (CBP) Preclearance facility approximately 90 minutes before their flight. Flying with Etihad Airways to the U.S. offers the unique advantage of the U.S. Customs and Border Protection (CBP) Preclearance facility, one of only a few such facilities worldwide. By completing all U.S. customs and immigration formalities before boarding in Abu Dhabi, guests …

ATS Travel was awarded, ‘Pioneer in the Middle East for sustainable business travel management at the 7th edition of the Arabian Travel Awards 2024. Saleem Sharif, Deputy Managing Director, ATS Travel shared, “Winning the Arabian Travel and Cargo Awards is incredibly significant as it has become a prestigious benchmark within the industry. The recognition is not only a testament to the excellence of the winners in their respective categories but also serves as a validation of their consistent efforts and contributions to the travel and cargo sectors. As the awards have evolved into an industry standard, they are eagerly anticipated each year. For all of us, this recognition is a tremendous morale booster and a powerful source of motivation to continue raising the bar. It also serves as an inspiration to others striving for similar recognition, fostering a sense of healthy competition and progress throughout the industry.”    

Thuwal Private Retreat, the only private island off the coast of Jeddah that can be rented as a full-service, exclusive-use property, is opening its doors to guests starting this week. Reservations are now open for stays on this idyllic island surrounded by pristine Red Sea waters, exclusively reserved for just one group at a time. Located in an archipelago a 40-minute private boat transfer from KAUST North Marina in northern Jeddah, Thuwal Private Retreat is close enough to the city to make for a quick and convenient getaway, yet far enough away to feel disconnected from the world. The island offers the perfect playground for families and groups of friends looking for a fully personalized, completely bespoke and completely different escape. Thuwal Private Retreat offers an idyllic escape for up to 12 adults and three children, capturing the essence of coastal living in a barefoot-chic style. Guests can enjoy a range of activities from adventurous underwater explorations to moments of deep relaxation. The exclusive-use private island allows visitors to customize their experience. The Three-Bedroom Master Beach Villa features 185 square meters of elegant indoor space, including a fully equipped kitchen and spacious living areas, alongside 395 square meters outdoors with a pool and large sun deck. The villa, designed with soothing neutrals and natural materials, overlooks stunning sands and turquoise waters. Accommodating six adults and one child, it includes a luxurious Master Bedroom and two additional bedrooms. Guests can also unwind in three One-Bedroom Beach Pavilions, each 103 square meters, featuring inviting interiors and private outdoor terraces. Ideal for two adults and one infant, these pavilions include bathrooms that seamlessly blend indoor and outdoor spaces, complete with private showers and bathtubs. …

The Ajman Department of Tourism Development has announced the selection of two unique tourism experiences as part of the “Tourism Experiences Training Program” in Ajman. The initiative was launched by the department to enrich the Emirate’s tourism content, support the participation of Emirati talents in the tourism sector, and align with sustainable goals, digital innovation, and the advancement of social and economic development. As part of this initiative, the department has selected the tourism experiences created by Abdullah Al Ali and Mariam Al Hamrani. These experiences are focused on showcasing the hidden gems of Masfout, with the goal of empowering the local community, highlighting the Emirate’s tourist destinations, and enhancing its role in the national tourism sector. Both Abdullah Al Ali and Mariam Al Hamrani are committed to offering fresh, impactful tourism ideas that promote cultural exploration, personal growth, and local engagement, positioning Ajman as a key player in the tourism landscape. In this regard, His Excellency Mahmood Khaleel Alhashmi, Director General of the Ajman Department of Tourism Development stated: “Through the training programs and tourism initiatives we offer, we aim to motivate the younger generation, engage them in the country’s tourism sector, and invest in local human talents and abilities. This contributes to creating new and innovative job opportunities for them, while instilling a more youthful and dynamic spirit filled with creativity and passion. The tourism experience training program in Ajman is a clear testament to our commitment to empowering youth and strengthening the tourism sector in the Emirate.” For her part, Khadija Mohammed Turki, Tourism Marketing and Promotion Expert at the Ajman Department of Tourism Development, said: “We are pleased to announce the two tourism experiences selected as part …

SAUDIA has signed an agreement with the Saudi Ministry of Media to strengthen coordination and collaboration across various sectors, including both ground and onboard services. The agreement was finalized during the inaugural ImpaQ Impact Makers Forum and signed by Khaled Tash, SAUDIA Group Chief Marketing Officer, and His Excellency Mishaal Al-Tuwaijri, Assistant Undersecretary for Shared Services at the Ministry of Media. Under this agreement, a dedicated channel for the Ministry of Media will be added to SAUDIA’s in-flight entertainment systems and displayed in Al Fursan lounges. This channel will provide regular updates on the Ministry’s initiatives. Additionally, SAUDIA will offer fast-track and business-class services to the Ministry’s guests and sponsor its events. Khaled Tash, SAUDIA Group Chief Marketing Officer, stated: “In line with SAUDIA’s new identity, we are committed to strengthening our relationships with various government entities to support their objectives. The Ministry of Media plays a pivotal role in showcasing the programs of Saudi Vision 2030 and its ambitious projects across various media channels. Displaying the Ministry’s initiatives on Saudia’s screens will significantly boost their visibility, supported by our daily operations of over 600 flights connecting the world to the Kingdom and over 100 destinations worldwide. This agreement aligns with Saudia’s largest project to enhance the guest experience by delivering quality services at every stage of travel and integrating the latest innovations in aviation.” The ImpaQ Impact Makers Forum, a visionary initiative by the Ministry of Media, serves as a premier platform for exchanging expertise and celebrating successful endeavors. The forum spans 14 key areas of influence, including media, artificial intelligence, sports, tourism, entertainment, and culture. It aims to redefine paradigms of media collaboration and create interactive platforms that tell …