Category Archives: Agents

HBX Group announced a strategic partnership with PerfectStay. This collaboration aims to create a new global leader in B2B2C package travel solutions. This partnership marks a significant milestone in HBX Group’s journey towards innovation. Some of the brands currently working with HBX Group and PerfectStay include Air France, Emirates, Transavia, and American Express. Kenya Airways is the latest addition to this client portfolio, highlighting the growing influence and reach of both companies. Since 2023, HBX Group has been collaborating with PerfectStay to offer innovative packaging solutions for airlines, hotels, and banks in EMEA. With the successful commercialisation phase, HBX Group is now accelerating the global rollout of HBX Group & PerfectStay curated travel experiences to a wider selection of clients, enabling them to offer unique and monetisable travel experiences directly to their customers. PerfectStay is recognised for its exceptional ability in curating unique travel experiences, providing comprehensive travel inventories that include hotels, transfers, car rentals, excursions, flights and activities. With great technological capabilities and advanced dynamic packaging, PerfectStay offers clients bespoke travel solutions. The partnership will also enhance customer loyalty programmes and consumer platforms. Leveraging advanced technology and data, HBX Group and PerfectStay will boost revenue and improve user experience. Both companies’ digital marketing expertise will drive traffic and increase conversion rates, ensuring a seamless and rewarding travel experience for customers. PerfectStay’s technology, combined with HBX Group’s global presence and local touch, will ensure the best deals negotiated by destination experts. Nicolas Huss, CEO of HBX Group, says: “According to sector research, there is growing demand for both personalised and organised travel experiences, which is why HBX Group saw in PerfectStay the best partner possible. We are excited to bring …

Safarak Travel and Tourism, Ras Al Khaimah (RAK) has recorded remarkable growth in its MICE (Meetings, Incentives, Conferences, and Exhibitions) division, contributing significantly to the emirate’s economic development. Safarak has experienced a 76% increase in MICE enquiries year-on-year, with a conversion rate of 28% in the first quarter of 2024, surpassing the industry average of 20%. This surge in activity has resulted in AED 25.5 million being injected into the emirate’s economy, aligning Ras Al Khaimah Tourism Development Authority (RAKTDA) vision to establish the emirate as a premier MICE destination. Ras Al Khaimah has established itself as an easily accessible destination in the Middle East, serving as an ideal hub between Europe, Asia, Africa, and the Middle East. In addition, new direct flights from Qatar Airways and IndiGo have been pivotal in increased international air connectivity, making Ras Al Khaimah even more accessible, further adding to the emirate’s MICE appeal. Its draw as a MICE destination is enhanced by unique venues and stunning natural landscapes, from the UAE’s highest mountain range to its vast desert and 5-star beachside hotels on the Persian Gulf. Safarak has been continuously exploring new venues to expand its portfolio, guaranteeing a robust and diverse selection for event planners. Recent additions include the highest boardroom in the UAE, Jais Sky Room, offering breathtaking views of the Hajjar mountain range, and the historic Al Jazeera Al Hamra Heritage Village, providing an authentic local cultural setting for events. The Ras Al Khaimah Cultural Centre continues offers a space for large groups, whilst the Design Gallery has increased in popularity for intimate bookings. The first quarter of 2024 has seen Safarak handling a diverse range of events across various …

Summer is here, and so is the much-awaited sale season at the McArthurGlen Designer Outlets, where luxury meets affordability. Spanning across 23 designer outlets in Europe, the centers Summer Sale is set to kick off in mid-June in Northern Europe and conclude at the end of August in Southern Europe. Shoppers are in for an exciting treat with discounts soaring up to 70% off European retail prices. For the valued customers from the Middle East , this is a golden opportunity to capitalize on Tax Free Shopping for even greater savings. This sale period coincides with the peak travel season for Middle Eastern residents heading to Europe. It’s the perfect moment to pack light and return with suitcases filled with treasures from the favorite brands, including Gucci, Fendi, Saint Laurent, Brioni, Tumi, Bally and Polo Ralph Lauren. Sale Periods by Country To help planning the shopping adventure, here are the sale periods by country: Italy: Designer Outlet Serravalle (Milan), Designer Outlet Noventa di Piave (Venice), Designer Outlet Castel Romano (Rome): From 6th July to the end of August* Austria: Designer Outlet Parndorf (Vienna), Designer Outlet Salzburg. June and July*. France: Designer Outlet Paris-Giverny; from 26th June to 23rd July* Spain: Designer Outlet Malaga: July and August* Netherlands: Designer Outlet Roermond (near city is Dusseldorf/Cologne) from 13th June to end of July*. UK: Designer Outlet Ashford (London), Designer Outlet Cheshire Oaks (Manchester) from 17 June to 14 July*. Germany: Designer Outlet Berlin, Designer Outlet Neumunster (Hannover) from 6th June to 10th August*. *Sale periods mentioned are indicative; periods may vary according to local / regional laws. The McArthurGlen Designer Outlets boast an impressive lineup of world-renowned brands, making it the perfect …

Sabre Corporation and Spotnana announced a significant expansion of their existing partnership with the integration of Sabre’s New Distribution Capability (NDC) content. This extended collaboration empowers travel management companies (TMCs) and corporate travelers with a wider range of travel options, including personalized offers and bundled services. This not only simplifies the booking experience but also provides TMCs and corporate buyers with increased flexibility in choosing how to source and manage NDC content. The integration seamlessly blends NDC content with existing booking functionalities within Spotnana’s Travel-as-a-Service platform. TMCs can effortlessly compare and book NDC offers alongside traditional options, streamlining the entire booking process. Spotnana’s platform also supports comprehensive NDC servicing capabilities, ensuring a smooth post-booking experience. “Spotnana is committed to delivering a frictionless travel experience for corporate travelers, and this expanded partnership with Sabre is a significant step forward,” said Bill Brindle, Vice President, Content and Commercials at Spotnana “By integrating Sabre’s NDC content, we’re empowering travel management companies to offer their clients a wider variety of flight options, including more choices for amenities and preferred seating, while streamlining the shopping booking process..” This partnership reinforces both companies’ commitment to an open platform approach. Spotnana’s travel platform works with any source of content, including NDC content from multiple providers, allowing TMCs to thrive in a dynamic landscape. Sabre’s API-first approach allows travel agencies, corporations and online booking tools to flexibly access the content from leading airlines, striking the right balance between personalization, policy and price. “Sabre is a leader in NDC adoption, and we are constantly seeking new ways to bring the benefits of this technology to the corporate travel sector,” said Kathy Morgan, Vice President, Product Management at Sabre Travel Solutions. …

Travelport announced a new partnership with AJet (formerly AnadoluJet), the low-cost carrier (LCC) brand from Turkish Airlines, that brings more enriched multi-source content to agency customers. As part of the new agreement, Travelport delivered simplified access to AJet’s wide range of content in the Travelport+ platform so that agents can easily shop, compare and book domestic and international fares from AJet. In March 2024, Turkish Airlines re-launched AnadoluJet ticket sales under the new brand AJet, which aims to make the airline experience more modern, comfortable, and accessible for travelers. “Travelport+ will propel our growth in the market as we introduce new routes and cater to more passengers with our fleet of modern eco-friendly aircrafts,” said Kerem Sarp, Chief Executive Officer at AJet. “We value our new partnership because Travelport shares our vision of creating modern experiences for travelers, aligning closely with our priorities as we expand our offerings for agencies and travelers. We currently operate 173 routes, covering 89 destinations across 32 countries with our Istanbul SAW and Ankara ESB airport hubs. Additionally, we are considering increasing our aircraft fleet to 100 by the end of the year.” “Adding LCC content from AJet to Travelport+ provides our agency customers with greater selling opportunities and more choice for travelers flying within Türkiye and to destinations across Europe and Middle East,” said Jason Clarke, Chief Commercial Officer, Travel Partners at Travelport. “Travelport will help AJet reach new markets and more customers with our ability to deliver multi-source content and modern merchandizing tools that agencies need to sell the right offers to the right customers at the right time.” AJet’s LCC content and agent servicing capabilities are now available to Travelport agency customers …

Sabre Corporation announced the availability of Etihad Airways’ New Distribution Capability (NDC) content through Sabre’s global travel marketplace. The addition of Etihad Airways expands Sabre’s footprint of Europe, the Middle East and Africa (EMEA) region based NDC airlines and broadens travel agencies’ access to real-time content based on offers and orders. Initially, the launch will be rolled out to agencies in Oman and Bahrain, allowing them to shop, book, and service the airline’s NDC offers, with a broader rollout to follow. By integrating and normalizing NDC offers, Sabre gives travel agencies and corporate buyers an efficient way to shop, compare, book and service Etihad’s NDC offers alongside the airline’s traditional options by using application programming interfaces (APIs), Sabre’s travel agency booking application, Sabre Red 360, and Sabre’s online booking tool, GetThere. The airline’s NDC content may include more personalized and diverse travel options, richer content, dynamic pricing, and more customized travel solutions that cater to an increasing demand for tailored travel experiences. “We are excited about the addition of Etihad Airways’ NDC content to our travel marketplace, which demonstrates our ongoing commitment to providing the content our customers want and the scalable capabilities they need,” said Jean-Vincent Teuler, Vice President, Airline Sales for EMEA region at Sabre. “This initiative highlights our dedication to innovation and to operating a compelling travel marketplace that provides efficient access to multiple sources of content, including NDC.” Sabre is one of only a few companies that provide NDC capabilities to address both distribution and airline IT needs. Recently, the company announced SabreMosaicTM, a new passenger service system (PSS)-agnostic offer and order-based airline retailing platform that will help accelerate carriers’ ability to create and retail dynamic, …

The vibrant city of Rajkot recently witnessed an extraordinary roadshow, hosted by RezLive.com in collaboration with the Saudi Tourism Authority, at Fortune Park JPS Grand, a distinguished member of the ITC hotel group. This event brought the enchanting wonders of Saudi Arabia to life for an engaged and interactive audience of local travel agents, showcasing the myriad benefits they can enjoy through RezLive.com. The roadshow was an overwhelming success, creating an electrifying atmosphere filled with curiosity and excitement. Travel agents from Rajkot and neighbouring areas attended with great enthusiasm, eager to explore the dynamic and rapidly evolving attractions of Saudi Arabia. Their palpable passion for the destination’s rich cultural and historical offerings was both inspiring and contagious. Mr. Hussain Dalal, Market Manager Leisure – West & South, Saudi Tourism Authority, delivered a captivating presentation, highlighting Saudi Arabia’s hidden gems and unforgettable experiences. His insights brought the destination’s unique travel opportunities to life, leaving attendees eager to share these experiences with their clients. RezLive.com seized this opportunity to emphasize the extensive benefits and exceptional support they offer to travel agents through their platform. They showcased their advanced booking system, a diverse range of travel services, and dedicated customer service, underscoring their commitment to enhancing travel experiences and driving innovation in the industry. This roadshow exemplified RezLive’s dedication to empowering travel agents with the tools and knowledge necessary to craft unforgettable journeys for their clients. “We are thrilled to have ignited a passion for exploring Saudi Arabia among the travel agents in Rajkot,” said Jaal Shah, Group Managing Director at Travel Designer Group. “We are confident that this newfound enthusiasm will translate into unforgettable journeys for their clients.” RezLive continues to lead …

dnata Travel Management is partnering with International SOS to introduce its pioneering duty of care services to its hundreds of clients across the region. The ‘Travel Risk Management Program’ by International SOS is now available as an add-on service to dnata Travel Management’s regional client base. Organisations can benefit from International SOS’ comprehensive travel risk management programs, from assessing processes for travel risk management to mitigating any risks associated with travel. Companies will also have access to its 24/7 global assistance, medical and security evacuations, intelligence and monitoring tools, location-based alerts, and much more. Since 2019, dnata Travel Management surveys have consistently indicated that employee wellbeing and engagement are top priorities for corporate clients in the Middle East. Other priorities included savings and cost control, sustainability, and expense management. Savio Vaz, Vice President Government and Corporate Travel at the dnata Travel Group, commented: “Our service requirements as a Travel Management Company (TMC) have grown significantly. The post-pandemic reopening of more countries and a growing preference for in-person meetings has fuelled a growth in corporate travel. Heads of businesses travelling across the region and beyond are ensuring now more than ever that employee wellbeing, engagement, and duty of care remain at the top of the agenda. We continue to evolve our offering to meet the needs of our corporate traveller base.” Sebastien Bedu, General Manager Middle East at International SOS, added: “We are delighted to partner with dnata Travel Management and extend our robust preventive programmes to its corporate travel clients across the Middle East. Post-pandemic, the health and wellbeing of employees has become a business imperative and a top priority for the leadership agenda with a growing awareness around Duty …

Sabre Hospitality and Uplift announced a strategic partnership that leverages Sabre’s SynXis to offer unparalleled payment flexibility to hotels and guests alike. Under this agreement, Sabre Hospitality will integrate the Uplift dynamic pay monthly option into the Sabre SynXis platform, enabling properties across all market tiers to seamlessly adopt a versatile payment model that resonates with guests at every price point. This collaboration underscores Sabre’s commitment to revolutionizing the guest experience by harnessing innovative solutions that enhance payment options and drive customer satisfaction. “At Sabre Hospitality, we pride ourselves on staying at the forefront of technology trends and meeting the dynamic needs of our partners and their customers in an ever-evolving industry,” said Scott Wilson President, Sabre Hospitality. “Our collaboration with Uplift underscores our unwavering commitment to innovation and responsiveness to market demands. By embracing Uplift’s cutting-edge technology, we surpass expectations, providing our clients and their guests with unparalleled convenience and flexibility.” Uplift partners with over 350 of the world’s leading airlines, cruise lines, resorts, and other major travel providers to help more consumers make meaningful purchases and experience the travel they deserve. “We are thrilled to announce our partnership with Sabre Hospitality, a true leader in the hospitality B2B technology space. The travel landscape is constantly evolving, and consumers increasingly seek flexibility in payment options,” said Tom Botts, Chief Commercial Officer, Uplift.” Our partnership with Sabre Hospitality is a testament to our shared vision of addressing these evolving needs. By integrating Uplift into the SynXis platform, we empower hotels to provide their guests with a seamless and convenient payment experience, ultimately enhancing customer satisfaction and loyalty.” This partnership enables Sabre to expand payment flexibility options for their extensive network …

After intensive examination and in close coordination with the provisional insolvency administrator Axel Bierbach and the German Travel Security Fund (DRSF), FTI Touristik GmbH has decided to cancel all trips with departure dates up to and including Friday, 5 July 2024. The company has immediately started to inform the affected customers and service partners about the cancellations. “Since the beginning of the week, together with FTI and the DRSF, we have been examining all options for the further realisation of already booked trips in the interest of our customers. A solution seems possible, but not in the next few days. In the interests of customers departing at short notice, we therefore believe that the best solution is to cancel all trips starting in the next four weeks. This will give customers the planning security and flexibility they urgently need for their upcoming holidays”, said the provisional insolvency administrator Bierbach on Friday in Munich. According to him, operating the trips during this period would have been associated with too many uncertainty factors and risks for holidaymakers in the destination countries. The decision affects all package holidays, individual bookings and individual services that customers have booked for this period via FTI Touristik GmbH, the sales brand 5vorFlug and BigXtra Touristik GmbH. Thursday, 6 June 2024, the subsidiary BigXtra Touristik GmbH, which belongs to the FTI GROUP, also filed for insolvency at the Munich Local Court. Axel Bierbach from the law firm Müller- Heydenreich Bierbach & Kollegen (Munich) was also appointed provisional insolvency administrator for this company. FTI and the provisional insolvency administrator, together with the DRSF, are continuing to work hard to find a solution that best serves the interests of customers …