Category Archives: Agents

TravTips Travel and Tourism bagged ‘Best Leisure Tour Operator’ at the seventh edition of the Arabian Travel Awards 2024. “It reassures our company as a trusted, safe and reliable leisure travel brand in the region. It also validates the hard work and commitment of our team, boosting morale and encourage to achieve excellence in service delivery. Winning the award for second consecutive year shows our commitment to deliver exceptional services and build customer loyalty. We would like to enhance customer experience through product innovation, technology and value-added offerings.” Suraj Mainat, Founder & CEO, TravTips

SPARK in partnership with EYouth and with support from Google.org, has launched the Maharat for Tourism E-Learning Hub in Egypt – a pioneering platform designed to equip 25,000 individuals across the MENA region with essential skills for the tourism industry. The launch event, held at the Triumph Plaza Hotel in Cairo, welcomed over 100 stakeholders, including representatives from Egypt’s Ministry of Tourism, industry leaders, and digital learning experts. The initiative aligns with Egypt’s national priorities to enhance workforce competitiveness and drive tourism sector growth. With the tourism sector rapidly evolving, Maharat for Tourism offers free, high-quality training tailored for both aspiring and experienced professionals. The platform provides interactive courses on digital skills, business management, and customer service, ensuring users stay competitive in a dynamic job market. By bridging the skills gap and building a digitally empowered workforce, this initiative directly contributes to Egypt’s economic resilience and job creation in one of its most vital industries. Egypt’s Ministry of Tourism is an active supporter of the platform, recognising its role in modernising workforce training and driving long-term industry sustainability. “We are proud to launch the Maharat for Tourism E-Learning Hub, which will provide thousands of individuals with the opportunity to develop essential skills for success in the tourism sector,” said Dina Almasaeid, SPARK’s Regional Programme Director “The support from Egypt’s Ministry of Tourism further emphasises the industry-wide commitment to fostering talent and innovation.” Join the Movement The Maharat for Tourism E-Learning Hub is now live and available in both English and Arabic, offering tourism professionals and job seekers the opportunity to advance their careers in the industry. To learn more and enroll in courses, visit: https://maharat.spark.ngo/.

Emirates announced that it is expanding its long-standing partnership with Trip.com to focus on exploring growth avenues to capture emerging opportunities in new markets and customer segments. In the next phase of its expansion, the partnership will Emirates and Trip.com will collaborate on expanding Trip.com’s global presence through strategic partnerships and activations, leveraging Emirates’ extensive international network, and coordinating promotional efforts in Asian and European markets, which remain a strategic focus for both Trip.com and Emirates. The agreement was formalised at ITB Berlin by Nabil Sultan, Executive Vice President, Passenger Sales & Country Management for Emirates and CT Ooi, VP of Flights Business, Trip.com Group. Nabil Sultan commented on the newly expanded partnership: “We very much look forward to extending the breadth and depth of our cooperation with Trip.com. The next phase not only strengthens our position to provide more of our products to Trip.com’s customer base, but also unlocks traveller demand for air and hotel packages, enables us to integrate offers across both of our loyalty programmes and tap into a variety of consumer segments with specialised promotions. We look forward to empowering Trip.com customers with options to customise their travel with ease on Emirates.” CT Ooi added: “At Trip.com, we are excited to take our partnership to new heights, integrating a wide range of flight offerings with an expanded portfolio of hotels and travel services. By combining Emirates’ world-class network with Trip.com’s innovative travel ecosystem, we are creating more opportunities for travellers to access exclusive flight and hotel packages, tailored promotions, and enhanced loyalty rewards.” Product integration and exclusive promotions: Emirates and Trip.com will work closely on boosting customer conversion by integrating a variety of Emirates flight offerings …

Concierge One Tourism wins ‘Best debut Luxury Tour Operator’ at the seventh edition of the Arabian Travel Awards 2024. “Winning the Arabian Travel Awards is a tremendous honour, validating our commitment to providing exceptional travel experiences to the UAE market. It reflects our dedication to quality, innovation, and meeting the unique needs of our clients, especially in the luxury travel sector. This recognition elevates our brand, inspiring trust and credibility among clients and partners. It motivates our team to excel further while showcasing the UAE’s and Bulgaria’s potential as premium travel destinations.”-Ivan Mavrov, Business Development Manager, Concierge one Tourism

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) and Etihad Airways have  launched the new Abu Dhabi Pass at ITB Berlin. The new Abu Dhabi Pass transforms the visitor experience into a fully digital journey, simplifying access to the emirate’s offerings. Etihad passengers will receive an email with a link to access the Abu Dhabi Pass through a dedicated website, with no additional cost or app download required. The free Abu Dhabi Pass unlocks a range of benefits for Etihad passengers and all visitors to the emirate. These include a tourist SIM card with 10GB data to stay connected, unlimited access to public buses, and 24-hour unlimited access to the hop-on-hop-off tourist bus network exploring key city attractions. Abdulla Yousuf, Director of International Operations at DCT Abu Dhabi, said: “The launch of the new Abu Dhabi Pass reflects our commitment to enhancing the visitor experience by providing seamless access to the emirate’s diverse, world-class attractions, cultural landmarks, and entertainment offerings. Through this partnership, we aim to introduce Abu Dhabi as a top global destination to a wider audience, making it easier for our travel and tourism stakeholders to showcase the very best the emirate has to offer.” Aysha Al Kaabi, Vice President Commercial Enablement & Engagement at Etihad Airways, said: “Our collaboration with DCT Abu Dhabi makes experiencing the emirate’s attractions more appealing than ever. By combining transport, connectivity, and attraction discounts in one digital pass, we’re making it simpler for visitors to enjoy Abu Dhabi’s diverse experiences, from cultural discoveries to family entertainment.” The agreement builds on the success of Etihad’s stopover programme, which welcomed 85,000 international visitors in 2024, compared to 12,000 in 2023. …

Lumi announced a strategic partnership with WalaOne which allows Lumi customers to earn a designated number of WalaOne points for each rental transaction. These accumulated points can then be exchanged for an array of rewards and benefits available through the WalaOne platform.  The partnership was officially signed at a ceremony attended by Obadah Khaled, Chief of WalaOne; Khaled Almangour, Partnership Manager, WalaOne; and Abdulrahman Alshehri, Customer Success Specialist, WalaOne, in addition to a distinguished group of senior executives from Lumi, marking a pivotal moment in Lumi’s ongoing dedication to expanding its loyalty program offerings and enriching customer satisfaction. Syed Azfar Shakeel, CEO of Lumi, said: “Lumi is committed to continuous innovation and enhancing the customer journey. In a proactive move to meet the demand for rewarding loyalty programs, we’ve partnered with WalaOne to offer seamless integration and enhanced benefits. By providing WalaOne points with every rental, we are reinforcing our dedication to customer loyalty and satisfaction.” Obadah Khaled, Chief of WalaOne, said: “At WalaOne, we strive to provide our users with more ways to maximize the value of their everyday transactions. Our partnership with Lumi marks an exciting step in expanding our ecosystem of rewards and benefits. By integrating Lumi’s mobility services into WalaOne, we are giving customers even more opportunities to earn and redeem points, making their journeys more rewarding.” The addition of WalaOne marks the fourth loyalty program within Lumi’s portfolio, complementing existing programs such as Qitaf, AlFursan, and Mokafaa. By partnering with WalaOne, Lumi aims to deliver even greater value and choice to its customers, rewarding them with points redeemable for tangible benefits.

Al Naboodah Travel bagged the ‘Best Corporate Travel Agency’ Award for the seventh consecutive year at the seventh edition of the Arabian Travel Awards 2024. “It is a wonderful experience. It is a moment of pride and recognition for all those who have worked hard, who have worked smart, who have performed well. And I think this recognition will add a lot of value, confidence, and inspiration for all of us to do even better for the coming years. I am overexcited and looking forward to winning more than three awards next year.”-Nasir Jamal Khan, CEO, Al Naboodah Travel & Tourism Agencies.

The Macao Government Tourism Office (MGTO) successfully concluded its roadshow in Dubai, UAE, on 27th February 2025, at the Address Dubai Mall hotel. The event attracted a large number of travel trade professionals, business leaders, and industry stakeholders, providing a platform to promote Macao as the ideal destination for both leisure and business travel from the UAE and the broader region, while strengthening business ties between the travel and tourism industries of Macao and the UAE. The roadshow, which included pre-scheduled meetings and networking opportunities, highlighted Macao’s unique and unparalleled offerings in family travel, culture, luxury, and adventure. Attendees had the chance to engage directly with representatives from MGTO and other co-partners, gaining valuable insights into Macao’s diverse travel and tourism experiences “We are thrilled with the success of our roadshow in Dubai,” said Cheng Wai Tong, Deputy Director of the Macao Government Tourism Office. “This event provided an excellent opportunity to showcase Macao’s unique attractions, exceptional offerings, and unparalleled experiences to key players in the UAE’s travel industry. It underscores our commitment to strengthening ties with the UAE market and the broader region. With eight direct flights from Dubai to cities across China that connect to Macao, we are eager to position Macao as the leading destination for both leisure and business travel, through new initiatives and partnerships not only in the UAE but also across the Gulf Cooperation Council.” The event also featured a cultural performance which offered attendees a glimpse into Macao’s rich heritage and history. The event highlighted Macao’s growing appeal to travelers from the UAE and the broader region, showcasing special promotions such as halal-friendly dining options, MICE travel, healthcare services, and 5-star accommodations tailored …

Visit Qatar and Microsoft strengthened their collaboration to drive digital innovation in the tourism sector by signing a Memorandum of Understanding (MoU) at the Qatar Web Summit. The MoU was signed by Eng. Abdulaziz Ali Al Mawlawi, CEO of Visit Qatar, and Lana Khalaf, General Manager of Microsoft Qatar, marking the beginning of a new phase of partnership between the two sides. Building on the success of Visit Qatar’s Smart Travel Assistant powered by Microsoft Azure, OpenAI 4o and 4o mini technologies, the two entities will explore the latest technologies to enhance visitor experiences and improve workflows. Visit Qatar’s Smart Travel Assistant is a pioneering innovation that seamlessly integrates text, voice, content, a conversational virtual assistant, maps and an interactive layout interface, setting new standards in digital excellence in tourism. Visit Qatar and Microsoft are developing a comprehensive technology roadmap to drive digital transformation in the tourism sector and enhance visitor experiences through integrated smart and digital solutions.

VFS Global launched a new Generative AI-powered chatbot to enhance customer support for travellers to the UK in 141 countries including the GCC. The AI-Powered Chatbot not only utilises advanced Generative AI technology to offer human-like, conversational support, but does so through both voice and text commands, providing instant, accurate, and accessible information for customers travelling to the UK. Developed by VFS Global’s AI team, headquartered in Dubai, the AI-Powered Chatbot addresses the increasing demand for efficient customer support, allowing users to easily access the information needed to navigate the application process. Jen Vidler, Deputy Director, Cross Cutting Service Operations, Visa, Status and Information Services, Customer Services Group, UK Visas and Immigration, said, “The rollout of VFS Global’s AI-powered chatbot demonstrates our continued commitment to ensuring our visa services are accessible, efficient and meet the needs of all customers. Providing instant access to accurate information about the visa application process will ensure we continue to offer the best service to our customers.” Zubin Karkaria, Founder & Chief Executive Officer, VFS Global, added, “Technology and innovation have always been the cornerstones of our operations at VFS Global, and we are pleased to launch this AI-powered information solution which will significantly enhance the visa application experience for our customers travelling to the UK from across the globe. We are developing a range of AI and digital technology driven products to drive the next transformation in visa and consular services for our Client Governments and customers. We remain deeply committed to the responsible development of AI in accordance with the policies and requirements of our client governments.” The AI-Powered chatbot was developed using advanced Generative AI technologies, each trained exclusively on publicly available data …