Millennium Hail won the title of ‘Best Business Hotel – KSA’ at the seventh edition of the Arabian Travel Awards 2024. “Arabian Travel Awards 2024 is a tremendous honour that validates our commitment to providing exceptional guest experiences and setting new standards in the hospitality industry. This prestigious recognition highlights our dedication to delivering exceptional guest experiences and redefining hospitality standards.”-Marc Sawaya, Cluster Commercial Director, Millennium Hotels and Resorts

Aldar has launched an in-house customer experience academy and have agreed a partnership with Abu Dhabi Hospitality Academy – Les Roches to establish and curate its courses. The Aldar CX Academy (“The Academy”) is part of the company’s strategy to enhance customer experience and instill a hospitality mindset across the organization. The Abu Dhabi Hospitality Academy – Les Roches is a groundbreaking institution that sets a new standard in hospitality education by integrating global expertise with a deep-rooted emphasis on Emirati culture. This aligns closely with the ethos of Aldar’s CX Academy, which is founded on the philosophy of traditional Emirati hospitality, with every guest treated with unconditional welcome and care. The pillars of Emirati hospitality will also inform The Academy’s curricula with a key focus on selfless generosity, relationships over transactions, commitment to craft, excellence beyond expectations, respect for all cultures, and sustainable relationships. The Academy is designed to support the Abu Dhabi Customer Experience Strategy and contribute to the emirate’s reputation as a destination with world-class service across all sectors. With a mandate to establish an elevated signature experience at every touch point across, The Academy will train more than 30,000 direct and indirect employees from senior management to frontline staff. This will include employees across every Aldar asset, business, and function including sales, community management, facilities management, retail, hospitality, and schools. Courses are scheduled to commence by the end of Q1 2025, with plans for a purpose-built, state-of-the-art, facility on Yas Island. Talal Al Dhiyebi, Group Chief Executive Officer at Aldar, said: “In line with our customer experience strategy and purpose to have a positive impact on people’s lives, we believe that hospitality is the universal language of …

Lumi announced a strategic partnership with WalaOne which allows Lumi customers to earn a designated number of WalaOne points for each rental transaction. These accumulated points can then be exchanged for an array of rewards and benefits available through the WalaOne platform.  The partnership was officially signed at a ceremony attended by Obadah Khaled, Chief of WalaOne; Khaled Almangour, Partnership Manager, WalaOne; and Abdulrahman Alshehri, Customer Success Specialist, WalaOne, in addition to a distinguished group of senior executives from Lumi, marking a pivotal moment in Lumi’s ongoing dedication to expanding its loyalty program offerings and enriching customer satisfaction. Syed Azfar Shakeel, CEO of Lumi, said: “Lumi is committed to continuous innovation and enhancing the customer journey. In a proactive move to meet the demand for rewarding loyalty programs, we’ve partnered with WalaOne to offer seamless integration and enhanced benefits. By providing WalaOne points with every rental, we are reinforcing our dedication to customer loyalty and satisfaction.” Obadah Khaled, Chief of WalaOne, said: “At WalaOne, we strive to provide our users with more ways to maximize the value of their everyday transactions. Our partnership with Lumi marks an exciting step in expanding our ecosystem of rewards and benefits. By integrating Lumi’s mobility services into WalaOne, we are giving customers even more opportunities to earn and redeem points, making their journeys more rewarding.” The addition of WalaOne marks the fourth loyalty program within Lumi’s portfolio, complementing existing programs such as Qitaf, AlFursan, and Mokafaa. By partnering with WalaOne, Lumi aims to deliver even greater value and choice to its customers, rewarding them with points redeemable for tangible benefits.

Speaking with Tourismbreakingnews.ae Iftikhar Hamdani, Area General Manager of Bahi Ajman Palace Hotel shared that he expects over 90% occupancy during this Holy month of Ramadan and the Eid season. “As we approach Ramadan, we anticipate a significant increase in F&B revenue, driven by Iftar offering tailored to our diverse guests. Our occupancy rates are expected to rise, particularly with regional travellers seeking a memorable stay during the holy month. We look forward to welcoming a mix of GCC, Middle Eastern and local guests, ensuring an exceptional experience that blends tradition with modern comfort. This is CIS holiday period, and our base occupancy is already set and now we are increasing with 3 to 4% pick up on daily basis, which will make our occupancy 90% plus month to date.” This Ramadan, indulge in an exceptional outdoor Iftar experience at Nojoom Lounge of Bahi Ajman Palace Hotel. For just AED 179 per person, enjoy a lavish buffet with traditional Arabian delicacies, international favourites, and live cooking stations, all set in a stunning open-air ambiance overlooking the Arabic Gulf. To make the occasion even more special. Exclusive discount offers are available for early bookings and group reservations. Gather with family and friends and enjoy a memorable evening filled with delicious food, refreshing Ramadan beverages, and warm hospitality. For bookings, call or message +971 50 634 2054 or email dining.bahiajman@hmhhotelgroup.com

Al Naboodah Travel bagged the ‘Best Corporate Travel Agency’ Award for the seventh consecutive year at the seventh edition of the Arabian Travel Awards 2024. “It is a wonderful experience. It is a moment of pride and recognition for all those who have worked hard, who have worked smart, who have performed well. And I think this recognition will add a lot of value, confidence, and inspiration for all of us to do even better for the coming years. I am overexcited and looking forward to winning more than three awards next year.”-Nasir Jamal Khan, CEO, Al Naboodah Travel & Tourism Agencies.

Etihad Airways and Air Europa are set to work towards a strategic partnership, enhancing commercial and operational ties to provide travellers with wider choices, higher quality services, and increased value. Etihad is increasing its flights to twice daily to Air Europa’s hub in Madrid from summer 2025, providing seamless access between Abu Dhabi and Spain. The partnership would further strengthen connectivity between Europe and Latin America, and the Middle East and Asia, creating seamless travel options across these key regions. Arik De, Chief Revenue and Commercial of Etihad Airways, said: ” We are in discussions to establish a strategic partnership covering a range of activities, including deepening our codeshare and frequent flyer programme, enabling both airlines to expand into new frontiers, and a potential wet lease operation with an Air Europa aircraft between Madrid and Abu Dhabi. “Any partnership will work towards benefiting customers of both airlines, underscoring our commitment to providing our valued customers with a seamless travel experience and access to a wider network, including Air Europa’s leading Latin America Network.” ‘We are very pleased to expand our partnership with Etihad Airways into a scenario that will be even more rewarding for our customers. By initiating our operations between Madrid-Barajas and Abu Dhabi, it will further extend our reach to the Middle East and Asia, opening up more possibilities to connect both regions to the Americas via Europe, while offering the highest standards of quality,’ said Richard Clark, Air Europa’s General Manager. Etihad and Air Europa already have a partnership that includes bilateral codesharing and allows members of their frequent flyer programmes to earn and redeem miles on each other’s flights. The enhanced collaboration would further solidify Air …

The Macao Government Tourism Office (MGTO) successfully concluded its roadshow in Dubai, UAE, on 27th February 2025, at the Address Dubai Mall hotel. The event attracted a large number of travel trade professionals, business leaders, and industry stakeholders, providing a platform to promote Macao as the ideal destination for both leisure and business travel from the UAE and the broader region, while strengthening business ties between the travel and tourism industries of Macao and the UAE. The roadshow, which included pre-scheduled meetings and networking opportunities, highlighted Macao’s unique and unparalleled offerings in family travel, culture, luxury, and adventure. Attendees had the chance to engage directly with representatives from MGTO and other co-partners, gaining valuable insights into Macao’s diverse travel and tourism experiences “We are thrilled with the success of our roadshow in Dubai,” said Cheng Wai Tong, Deputy Director of the Macao Government Tourism Office. “This event provided an excellent opportunity to showcase Macao’s unique attractions, exceptional offerings, and unparalleled experiences to key players in the UAE’s travel industry. It underscores our commitment to strengthening ties with the UAE market and the broader region. With eight direct flights from Dubai to cities across China that connect to Macao, we are eager to position Macao as the leading destination for both leisure and business travel, through new initiatives and partnerships not only in the UAE but also across the Gulf Cooperation Council.” The event also featured a cultural performance which offered attendees a glimpse into Macao’s rich heritage and history. The event highlighted Macao’s growing appeal to travelers from the UAE and the broader region, showcasing special promotions such as halal-friendly dining options, MICE travel, healthcare services, and 5-star accommodations tailored …

Sharjah is set to participate at ITB Berlin, taking place from 4- 6 March 2025. The Sharjah Pavilion, spearheaded by the Sharjah Commerce and Tourism Development Authority (SCTDA), will feature a robust delegation of 19 government and private entities. These representatives will showcase the wide-ranging tourism offerings of Sharjah, spanning various sectors of the tourism and hospitality industries, as well as experiential staycations including culture, entertainment, environment and adventure. This participation underlines Sharjah’s dedication to bolstering its reputation as a top-tier tourism destination in the region. H.E. Khalid Jasim Al Midfa, Chairman of SCTDA, stated, “Our involvement in ITB Berlin 2025 reaffirms our commitment to enhancing Sharjah’s status as a prime tourism destination in the region. Through strategic alliances and innovative initiatives, we aim to underscore Sharjah’s contribution to the future of sustainable and responsible tourism while emphasizing our commitment to providing genuine and enriching tourism experiences.” The Sharjah delegation comprises government bodies such as the Environment and Protected Areas Authority (EPAA), Sharjah International Airport Authority, Sharjah Museum Authority, Sharjah Investment and Development Authority (Shurooq), Sharjah Institute of Heritage, Sharjah Sports Council, Sharjah Classic Cars Club, and Sharjah International Marine Sports Club. Private sector participants include Air Arabia, Sharjah Airport Travel Agency (SATA), ARADA Real Estate Development Company, Sharjah National Hotels (SNH), Sharjah Coral Beach Resort, Sheraton Sharjah Beach Resort & Spa, Occidental Sharjah Grand, Sharjah Golden Sands Hotel, Sharjah Golden Tulip Hotel, and TravTalkME Magazine. The objective of this participation is to enhance Sharjah’s global visibility, increase awareness about its diverse products and tourist attractions, boost Sharjah’s status as a leading destination for family and leisure tourism, exchange best practices with global tourism sector decision-makers and experts, and explore …

Qatar Airways has introduced off-airport check-in service in Makkah, providing Hajj and Umrah passengers with a seamless and hassle-free travel experience. Launched in partnership with Saudi Ground Services (SGS), this service enables passengers to complete check-in formalities, receive their boarding passes, and the baggage to be collected from the city, ensuring a smooth journey to the airport. Effective 1 March 2025, Qatar Airways passengers departing from Jeddah can take advantage of a new off-airport check-in service at Makkah Clock Royal Tower, a Fairmont Hotel. Conveniently located at the hotel entrance from the ring road on L2, this service streamlines the check-in process, reducing airport wait times and allowing pilgrims to focus on their spiritual journey with ease and comfort. Qatar Airways’ Group Chief Executive Officer, Engr. Badr Mohammed Al-Meer, said: “At Qatar Airways, we recognise the profound significance of Hajj and Umrah and remain committed to enhancing the travel experience for our passengers. By introducing the off-airport check-in service in Makkah, in partnership with Saudi Ground Services, we are ensuring that pilgrims can begin their journey with convenience and peace of mind. This initiative reflects our dedication to delivering world-class services tailored to the needs of our passengers, reaffirming our commitment to seamless and innovative travel solutions.” Saudi Ground Service’ Chief Executive Officer, Mr. Mohammad Abdul Kareem Mazi, said: “At Saudi Ground Services, we are honoured to continuously expand our innovative Hajj & Umrah off-airport solutions in collaboration with our partner Airlines ensuring we fulfil our commitment to serve all Hajj & Umrah passengers. Our partnership with Qatar Airways reflects our shared dedication to deliver seamless and Innovative travel experiences enabling pilgrims focus on their spiritual journey while we take care …

Etihad Airways announced that its legendary A380 will serve the Abu Dhabi – Toronto route in time for Summer 2025. The famous double-decker will start flying between Zayed Abu Dhabi International (AUH) and Toronto Pearson International (YYZ) on June 24, 2025, perfectly timed for the busy summer travel period and key corporate market. It means the world’s only three-room suite in the sky, serving up the legendary flying experience, is on the way to the land of the maple leaf. Arik De, Chief Revenue and Commercial Officer, said: “We’re delighted to start flying our remarkable A380 to Canada, and we know our guests love the onboard experience. Whether they are flying in Economy, Business, First or the three-room suite in the sky, The Residence, they will relish the attentive service from our dedicated crew. The timing and comfort provided by the A380 means they can arrive in Toronto fresh and ready for anything. “Deploying the A380 on the popular Toronto route is a strategic move to meet customer demand for increased capacity while expanding our network. Given Toronto’s popularity among Etihad’s customers, enhancing our capacity in the Canadian market is a logical step. This will strengthen connections to the broader GCC and Indian subcontinent and attract more visitors to experience the vibrant city of Abu Dhabi.” The increase in capacity on the Toronto route gives more opportunity for guests to visit Abu Dhabi, either as a stopover or a destination. Etihad’s Abu Dhabi Stopover programme further enhances connectivity, enabling travellers to extend their layovers into memorable stays with up to two complimentary nights at premium hotels in Abu Dhabi. To celebrate the launch of the A380, Etihad is launching a …