Hudini, and Incode Technologies announced their strategic partnership to transform hospitality guest experiences. The partnership with Incode will enable Hudini cus-tomers to deploy identity verification during the check-in and check-out processes through enhanced digital bio-metric technology. This association will automate these processes making it quick, seamless and at the conven-ience of the guest. The hospitality industry relies on its ability to connect people and the places they visit to create memora-ble experiences for its guests. In its revitalization post-pandemic, the industry is realizing the impact that technology can have on a guest’s stay, and the potential it holds to increase customer loyalty and create additional revenue. In fact, a recent study found that 76% of hotel executives are looking to introduce “a fully contactless experience” by 2025. Prince Thampi, Founder and CEO at Hudini said: “Hotel guests crave seamless experiences when they travel. Long check-in processes and complex payment procedures can ruin a guest’s stay. As a leader in biometric identity verification, Incode’s solution removes these challenges and helps to maximise the dig-ital guest experience, without compromising on security or privacy. Through our partnership with Incode, we are excited to offer fully automated identity verification to our check-in and check-out features across our partner hotels.” Both organizations have realized the potential identity verification holds across the hospitality industry and share the ambition for its widespread adoption during hotel check-in and check-out. To further that vision, the partnership will include the following experiences: Transparent guest identification: In a matter of seconds, even before arrival, the industry’s only fully automated identity verification engine validates the identity of a guest. This allows guests to identify themselves at their convenience, triggering Hudini’s systems to …

With borders open in full, GCC travellers are now ready to take the plunge and confident to explore the new post covid world especially as eid coupled with summer vacations sets in the region. Over the past few days the airline and hotel bookings have increased despite the fact that airline fares have increased a considerable amount. Our GCC line up of industry professionals share their observations. Mamoun Hmedan, Chief Commercial Officer and Managing Director, Middle East, North Africa (MENA) and India of Wego, “The demand for travel continues to see significant growth and recovery post COVID-19. With summer approaching, travelers began planning and booking their holidays, and we are witnessing an increase in bookings and demand for flights to and from the UAE. Travelers are also looking for new experiences and exploring places they haven’t visited before to make up for lost travel in the past two years due to the pandemic. And they are ready to spend more on leisure trips than before. Flight and hotel searches from the UAE during the month of June reached about 3 million, an increase of 77% over the same period last year. Despite the increase in airfares, we continue to see an increase in demand and people are booking longer stays. The airfares for the upcoming Eid Al Adha holiday have spiked for most destinations. If we look at the top destinations from the UAE during the Eid break, the average airfare to Egypt is $551 with an increase of 41% in comparison to the same period last year, the airfare to India is around $379 a rise of 114%, Jordan saw an increase of 45% with an average airfare of $689, …

The summer report reveals that the current enthusiasm to travel overseas is so strong that a rise in air fares has done relatively little to dampen demand. For example, the average fare from the US to Europe climbed by more than 35% between January and May with no noticeable slowing in booking rates. The report also reveals that Europe has seen the biggest tourism recovery, recording an improvement of 16 percentage points, and is now reporting the highest overall tourist arrival volumes. The European region also illustrates the widespread trend of beach destinations recovering more quickly than their urban counterparts. The continuing revival of leisure travel around the globe during the third quarter of this year (July, August and September) sets the stage for World Travel Market London – the foremost global event for the travel industry – taking place at ExCeL on 7-9 November 2022. A second, end-of-year Travel Outlook Report will be published during World Travel Market London, giving delegates the latest trends and detailed forecasts based on bookings from airlines and travel agencies. Africa and the Middle East are the regions on course to recover most strongly, with Q3 arrivals expected to reach 83% of 2019 levels. It is followed by the Americas, where summer arrivals are expected to reach 76%, Europe (71%) and Asia Pacific (35%). The impressive rebound of summer destinations such as Antalya (Turkey; +81%), Mykonos and Rhodes (both Greece; both +29%) is partly attributable to early reopening and the proactive communication of their countries.  Greece was among the first European nations to reopen to non-essential travel and has been clear and consistent in its messaging throughout the pandemic. It is interesting to note …

Sonder Holdings Inc. is set to open a 401-unit property in Business Bay, Dubai later this year. It will become the largest property in Sonder’s global portfolio. Developed by SAAS Properties and operated by Sonder, the 35-storey building is meticulously finished throughout. Its guest amenities will include an elegant lobby with marble flooring, a swimming pool surrounded by cabanas, a F&B outlet, and a state-of-the-art fitness centre. “We’re building the future of hospitality, applying design and technology to meet the needs of modern travellers, while offering developers flexibility and freedom from daily operational responsibilities. Opening our third location in Dubai makes us one of the largest full-building serviced apartment operators in the market, and the region remains a focus for Sonder. We’re proud to partner with SAAS Properties, a highly regarded real estate developer,” said Martin Picard, Co-Founder and Global Head of Real Estate at Sonder. “Sonder combines local expertise with a global brand that appeals to the modern generation of travellers. Sonder is an experienced and well-capitalised partner and we’re pleased to have them manage and operate our Business Bay property, which will provide guests with high-end accommodation and amenities in a premium location moments from the Dubai Mall and Downtown Dubai,” said Ahmed bin Mohammed Al Qassimi, Chief Executive Officer at SAAS Properties. Driven Properties, a Dubai-based real estate development management consultancy, advised both parties on the deal. Sonder Business Bay occupies a prime, central location, near the Dubai Mall and iconic Burj Khalifa, ideal for both business and leisure travellers. The property features 401 thoughtfully designed serviced apartments, available for both short and extended stays. They range in size from studio to 3-bedroom, and many have skyline …

flynas announced the launch of its first direct flights between AlUla, the Saudi historical city located in the northwest of Saudi Arabia, and the Egyptian capital, Cairo, starting from Thursday, 6th October 2022. flynas will connect AlUla and Cairo via two weekly direct flights, scheduled on Saturdays and Thursdays, from AlUla International Airport to Cairo International Airport. Known for its historical, natural and geographical significance, and full of archaeological treasures from the Dadanite, Nabataean, Roman and old Islamic civilisations, AlUla is a destination that reveals 7000-year-old of human history. The city is an open air museum and is home to the Kingdom’s first UNESCO World Heritage Site, Hegra – the famous Nabataean site with 110 well preserved tombs carved in the sandstone rocks and dating back to the first century B.C.E. AlUla offers tourists a variety of curated experiences in heritage, art, culture, wellness and adventure. As a vital city located along the famous old incense-trading routes running from southern Arabia, north into Egypt and beyond, AlUla’s oases dotted the area and offered a much-needed respite for caravans of weary travellers, providing a welcoming place to rest, commune and recharge. AlUla is now reviving and celebrating its history by welcoming visitors again. Combined with high quality services and first-rate accommodations nestled amongst the staggeringly beautiful desert landscapes, AlUla is being introduced to the world as a must-visit destination for every traveller looking for a unique experience. In support of the Kingdom’s Saudi Vision 2030 plans to transform AlUla into a world-preferred tourist destination, flynas recently announced the resumption of its flights from AlUla to Riyadh, Dammam, and Dubai, with two weekly flights for each destination. Flynas was the first-ever airline …

Sabre Corporation announced the renewal of an exclusive and a long-term agreement with El Ajouz Travel, the leading travel company in Lebanon to power the agency’s growth and recovery. The extended agreement reaffirms two decades of collaboration and was marked by a signing ceremony that was attended by executives and team members from both companies. Under this agreement, El Ajouz Travel will continue to access Sabre’s portfolio of innovative technology, including its industry-leading Sabre Red 360 platform. Furthermore, El Ajouz Travel will deploy Sabre’s Automation Hub- a series of automated processes to minimize human error, increase efficiency, and amplify customer satisfaction. ‘With its industry-leading shopping and merchandising technology, coupled with the expertise of its dedicated team, we are confident that Sabre is the right partner during this pivotal time,” said Hasan El Ajouz, Chairman, El Ajouz Travel. “We are working with them to deploy latest intelligent and innovative solutions to support our long-term goals, differentiate our travel offerings, improve operational efficiencies and boost revenue.” EL Ajouz Travel has showed resilience and steady growth and been recovering on higher rates than the Lebanese market. Its ambitious plans include continue providing exceptional travel services in Lebanon and expand its reach to regional markets. “We are thrilled to continue working with EL Ajouz Travel to achieve their growth goals as the industry continues to recover,” said Abdul-Razzaq Iyer, vice president, Sabre Travel Network Middle East. “We are committed to partnering with them and our agency community in creative ways to deliver smart and intelligent technology that meet their customers’ needs and address the challenges of today’s environment.” Sabre’s travel marketplace plays an important role in facilitating the marketing and sale of airfares, hotel …

Mamoun Hmedan, Chief Commercial Officer and Managing Director, Middle East, North Africa (MENA) and India of Wego, “The demand for travel continues to see significant growth and recovery post COVID-19. With summer approaching, travelers began planning and booking their holidays, and we are witnessing an increase in bookings and demand for flights to and from the UAE. Travelers are also looking for new experiences and exploring places they haven’t visited before to make up for lost travel in the past two years due to the pandemic. And they are ready to spend more on leisure trips than before. Flight and hotel searches from the UAE during the month of June reached about 3 million, an increase of 77% over the same period last year. Despite the increase in airfares, we continue to see an increase in demand and people are booking longer stays.” He further reiterated, “The airfares for the upcoming Eid Al Adha holiday have spiked for most destinations. If we look at the top destinations from the UAE during the Eid break, the average airfare to Egypt is $551 with an increase of 41% in comparison to the same period last year, the airfare to India is around $379 a rise of 114%, Jordan saw an increase of 45% with an average airfare of $689, the flight to Turkey is $306 with an increase of %36, $788 to Morocco with a rise of 65%, $1,900 to Thailand with a spike of %191, and flights to Lebanon from UAE recorded a 36% increase with the average airfare around $575.”

flydubai celebrated its inaugural service to Pisa, becoming the first UAE national carrier to operate this route from Dubai. The airline will operate three weekly flights from Dubai International (DXB) to Pisa International Airport (PSA). Emirates will codeshare on this route, offering travellers more seamless connections through Dubai’s international aviation hub. Flights to Pisa will operate from Terminal 3 at Dubai International. The inaugural flight arrived at Pisa International Airport (PSA) just after 12:00 local time on 24 June and was welcomed on arrival with a traditional water cannon salute and representatives from the airport and Italian government officials. On board the inaugural flight was a senior delegation led by Ghaith Al Ghaith, Chief Executive Officer at flydubai. Upon arrival in Pisa the flydubai delegation was met by an official delegation led by Marco Carrai, the president of Toscana Aeroporti. The welcome reception was followed by a press conference held at the airport. Speaking at the press conference, Ghaith Al Ghaith, Chief Executive Officer at flydubai, said: “We are excited to launch our third point in Italy this summer with our inaugural service to Pisa. Our strong business model and growing fleet have enabled us to offer passengers from across our network more choices for travel, and we can expect Pisa to be a popular destination for travellers from the UAE and GCC to discover the beauty of the Tuscany region. The start of flydubai operations to Pisa also reflects our commitment to opening up previously underserved markets and providing direct air links to Dubai. We look forward to welcoming our passengers on board.” Marco Carrai, Chairman of Toscana Aeroporti S.p.A., said: “Today we inaugurate the connection between Pisa and …

The latest phase of the #DubaiDestinations campaign, focused on highlighting the city’s exceptional summer experiences, has kicked off, inviting local and international audiences to enjoy an epic summer in the emirate. Running till the end of August, the new campaign encourages residents and travellers to discover the city’s diverse leisure, dining, adventure and family-friendly activities that make Dubai a one-of-a-kind summer destination. Aligned with the vision of Vice President and Prime Minister of the UAE and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum to make Dubai the world’s best city to live and visit, the #DubaiDestinations initiative was launched in December 2021. The start of the latest phase of the campaign was marked by the release of two interactive #DubaiDestinations summer guides focused on children’s activities. The first guide lists a vast range of indoor destinations for children and adults who want to rediscover their inner child. From having breakfast with penguins and riding on giant rollercoasters to painting up a storm in art cafes, the activities featured in the guide offer something for all children. The list covers activities offered at 115 destinations spread across malls, retail complexes, theme parks, beaches and esplanades, among other locations, making it a handy reference for families to plan their leisure activities during the Eid-Al-Adha holidays and the rest of the summer season.  A total of 20 theme parks and 28 retail complexes are covered by the guide. The second guide features a list of around 40 exciting summer camps for children that will enable them to challenge themselves, forge new friendships and pick up a new skills. The release of the guides coincides with the start of school …

As it finally starts to emerge from crisis mode, new predictions from Aruba reveal how businesses in the hospitality sector will proactively leverage technology to deliver enhanced total guest experiences across the next decade. Following a transformative few years, which saw the entire industry adopt critical technology solutions in order to survive, hotels and venues have grown increasingly adept at offering seamless digital-first experiences. As they look ahead, however, this reliance on digital technology poses potential challenges to an industry that is built on human-to-human experiences. Aruba worked with global trends agency Foresight Factory to uncover five ways in which hospitality businesses will adapt to evolving consumer demands to offer the perfect balance between the digital and physical worlds. HOSPITALITY COMPANIES WILL BE SERVING UP PRESENCE-FREE OPTIONS Building on current contactless trends such as digital check-in and biometric payments, hospitality companies will be able to welcome guests that are not present at their venue at all, using innovative technologies such as augmented reality (AR), virtual reality (VR) and the metaverse to offer presence-free experiences to “visitors” anywhere in the world. THE GUEST EXPERIENCE WILL START WELL BEFORE THEY ARRIVE AND CONTINUE LONG AFTER THEY LEAVE (AKA THE RISE OF ‘PRETAILTAINMENT’) Forget looking at photos or scanning the menu. In the future, guests will no longer do anything without first trying out the fully interactive, immersive digital option. As the virtual experience becomes a non-negotiable precursor to the real event, companies will begin to offer more creative, elaborate and personalized “pretailtainment” options. Meanwhile ‘post-stay’ services will also be available, rounding out the total experience.   THE GUEST EXPERIENCE WILL HAVE BECOME A COMMUNITY UNDERTAKING The future will see hospitality companies form …