The Future Hospitality Summit Saudi Arabia, taking place in Riyadh, 11-13 May, will host the region’s first NextGen Investment Forum to address the challenges – and opportunities – surrounding education, training and talent retention in KSA’s growing hospitality sectors. Investing in the next generation of leaders in hospitality is fundamental to delivering KSA’s Vision 2030 goals, according to industry experts, who will come together at FHS to explore and discuss issues such as bridging skill gaps, creating new pathways to career growth, empowering Saudi nationals and encouraging more women to take up a career in hospitality. The event takes place on the first day of FHS Saudi Arabia, Sunday 11 May, from 3:00pm, with more than 30 speakers set to take part. Through a series of curated roundtable discussions, the forum will bring together key industry stakeholders to address the most pressing challenges in hospitality education and retention with a focus on solution-oriented conversations and actionable outcomes to help shape the future of hospitality education and workforce development. Jonathan Worsley, Chairman of FHS organiser The Bench, said: “By 2030, KSA’s hospitality and tourism transformation will create more than a million new jobs, deliver 320,000 new hotel rooms, and inject around US$46 billion into the country’s economy. And with Saudi Arabia set to welcome 150 million annual tourists in the next five years, it goes without saying that the right investment today is key to creating the hospitality leaders of tomorrow. “We are proud to launch this first-of-its-kind initiative at FHS Saudi Arabia and look to drawing inspiration from highly respected industry experts during an afternoon of collaboration, insight and actionable solutions to shape the future of KSA’s hospitality industry.” The NextGen …

Taking as its slogan ’The World of Travel Lives Here’, ITB Berlin 2025 kicked off with fully booked halls and a record number of 5,800 national and international exhibitors (5 per cent more than in 2024) from over 170 countries underline the global reach of the World’s Leading Travel Trade Show, while the ITB Buyers Circle with its 1,300 senior buyers is an indicator of the industry’s upturn. Particularly in the key travel segments of Cruises and Travel Technology for example, but also in the dynamic markets of Southern Europe, Asia, Africa and the Arab states, there has been significant growth. Albania is presenting itself as the host country with the slogan ’Albania All Senses’. Taking as its heading ’The Power of Transition Lives Here’, the ITB Berlin Convention will address the challenges and opportunities of a changing market with high-profile speakers from companies including Expedia, DERTOUR, Google, Uber, Booking.com, Microsoft Advertising, Wyndham, UN Tourism, TUI, Ryanair and many more. The latest World Travel Monitor® findings of IPK International reflect the industry’s positive mood.

Emirates strengthens its presence across Asia with the launch of daily non-stop flights between Dubai and Shenzhen from 1 July 2025*. The airline will also introduce four weekly services to Da Nang on 2 June and three weekly flights to Siem Reap from 3 June with both cities connecting via Bangkok. The addition of Shenzhen, Da Nang and Siem Reap, puts Emirates ahead of the curve with the largest and most diversified route network among any non-Asian airline in East Asia, offering 269 flights per week from Dubai to 24 points. This latest expansion also marks Emirates’ fourth gateway into the Chinese mainland, third destination in Vietnam and second point in Cambodia. Adnan Kazim, Emirates’ Deputy President and Chief Commercial Officer said: “We remain committed to offering business and leisure travellers unparalleled access to Southeast Asia and the broader East Asia region by delivering an extensive flight schedule. Our expansion into Shenzhen opens new doors for business and economic exchange between this technological powerhouse and global markets. As we prepare to launch operations, we extend our gratitude to the Chinese authorities and airport partners for their ongoing support and are committed to ensuring this route’s success while fostering cultural bonds and unlocking future economic potential.” He added: “Vietnam holds a strategic place in our Southeast Asia network. Our decision to expand operations to Da Nang as our third point in Vietnam comes at an opportune moment, following the landmark Comprehensive Economic Partnership Agreement (CEPA) between the UAE and Vietnam. We are confident that our new service will elevate the existing bilateral trade and commercial collaboration between our nations. We extend our gratitude to our local partners and Da Nang International Airport …

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) is participating in ITB Berlin 2025 showcasing Abu Dhabi’s dynamic tourism landscape, DCT Abu Dhabi leads the delegation of 40 partners and stakeholders at the Experience Abu Dhabi stand, including Yas Island, Air Arabia, Ethara, ITL, Grand Hyatt Abu Dhabi, Orient Tours, Saadiyat Island, Al Dhafra Hotel, teamLab Phenomena and many more. DCT Abu Dhabi will also share expert insights on the MICE sector, with Abdulla Yousuf, Director of International Operations, delivering a keynote and participating in a panel discussion on industry trends at 4:00 PM on 4 March at Hall 7.1b Green Stage. Located within Hall 2.2, at Stands 200 and 200A, DCT Abu Dhabi will make key announcements during the event, reinforcing its commitment to building a robust, future-focused tourism and cultural ecosystem. Abdulla Yousuf, Director of International Operations at DCT Abu Dhabi, said: “Our presence at ITB Berlin reflects DCT Abu Dhabi’s commitment to promote, protect, and progress the emirate on a global stage, fostering key partnerships that bring tangible benefits to residents and visitors, as well as long-term opportunities within the industry. Each conversation and connection is an opportunity to highlight Abu Dhabi as a premier tourism and cultural hub, while paving the way for future collaborations that drive sustainable growth for our stakeholders.” One of DCT Abu Dhabi’s key launches is the Welcome Pass, delivered in collaboration with Alike, a social travel marketplace. Provided at Abu Dhabi airport on arrival, this fully digital, seamless booking and redemption solution will enable travellers to explore Abu Dhabi’s unique range of cultural sites and entertainment attractions and with greater ease and convenience. DCT Abu Dhabi is also …

Millennium Hail won the title of ‘Best Business Hotel – KSA’ at the seventh edition of the Arabian Travel Awards 2024. “Arabian Travel Awards 2024 is a tremendous honour that validates our commitment to providing exceptional guest experiences and setting new standards in the hospitality industry. This prestigious recognition highlights our dedication to delivering exceptional guest experiences and redefining hospitality standards.”-Marc Sawaya, Cluster Commercial Director, Millennium Hotels and Resorts

Aldar has launched an in-house customer experience academy and have agreed a partnership with Abu Dhabi Hospitality Academy – Les Roches to establish and curate its courses. The Aldar CX Academy (“The Academy”) is part of the company’s strategy to enhance customer experience and instill a hospitality mindset across the organization. The Abu Dhabi Hospitality Academy – Les Roches is a groundbreaking institution that sets a new standard in hospitality education by integrating global expertise with a deep-rooted emphasis on Emirati culture. This aligns closely with the ethos of Aldar’s CX Academy, which is founded on the philosophy of traditional Emirati hospitality, with every guest treated with unconditional welcome and care. The pillars of Emirati hospitality will also inform The Academy’s curricula with a key focus on selfless generosity, relationships over transactions, commitment to craft, excellence beyond expectations, respect for all cultures, and sustainable relationships. The Academy is designed to support the Abu Dhabi Customer Experience Strategy and contribute to the emirate’s reputation as a destination with world-class service across all sectors. With a mandate to establish an elevated signature experience at every touch point across, The Academy will train more than 30,000 direct and indirect employees from senior management to frontline staff. This will include employees across every Aldar asset, business, and function including sales, community management, facilities management, retail, hospitality, and schools. Courses are scheduled to commence by the end of Q1 2025, with plans for a purpose-built, state-of-the-art, facility on Yas Island. Talal Al Dhiyebi, Group Chief Executive Officer at Aldar, said: “In line with our customer experience strategy and purpose to have a positive impact on people’s lives, we believe that hospitality is the universal language of …

Lumi announced a strategic partnership with WalaOne which allows Lumi customers to earn a designated number of WalaOne points for each rental transaction. These accumulated points can then be exchanged for an array of rewards and benefits available through the WalaOne platform.  The partnership was officially signed at a ceremony attended by Obadah Khaled, Chief of WalaOne; Khaled Almangour, Partnership Manager, WalaOne; and Abdulrahman Alshehri, Customer Success Specialist, WalaOne, in addition to a distinguished group of senior executives from Lumi, marking a pivotal moment in Lumi’s ongoing dedication to expanding its loyalty program offerings and enriching customer satisfaction. Syed Azfar Shakeel, CEO of Lumi, said: “Lumi is committed to continuous innovation and enhancing the customer journey. In a proactive move to meet the demand for rewarding loyalty programs, we’ve partnered with WalaOne to offer seamless integration and enhanced benefits. By providing WalaOne points with every rental, we are reinforcing our dedication to customer loyalty and satisfaction.” Obadah Khaled, Chief of WalaOne, said: “At WalaOne, we strive to provide our users with more ways to maximize the value of their everyday transactions. Our partnership with Lumi marks an exciting step in expanding our ecosystem of rewards and benefits. By integrating Lumi’s mobility services into WalaOne, we are giving customers even more opportunities to earn and redeem points, making their journeys more rewarding.” The addition of WalaOne marks the fourth loyalty program within Lumi’s portfolio, complementing existing programs such as Qitaf, AlFursan, and Mokafaa. By partnering with WalaOne, Lumi aims to deliver even greater value and choice to its customers, rewarding them with points redeemable for tangible benefits.

Speaking with Tourismbreakingnews.ae Iftikhar Hamdani, Area General Manager of Bahi Ajman Palace Hotel shared that he expects over 90% occupancy during this Holy month of Ramadan and the Eid season. “As we approach Ramadan, we anticipate a significant increase in F&B revenue, driven by Iftar offering tailored to our diverse guests. Our occupancy rates are expected to rise, particularly with regional travellers seeking a memorable stay during the holy month. We look forward to welcoming a mix of GCC, Middle Eastern and local guests, ensuring an exceptional experience that blends tradition with modern comfort. This is CIS holiday period, and our base occupancy is already set and now we are increasing with 3 to 4% pick up on daily basis, which will make our occupancy 90% plus month to date.” This Ramadan, indulge in an exceptional outdoor Iftar experience at Nojoom Lounge of Bahi Ajman Palace Hotel. For just AED 179 per person, enjoy a lavish buffet with traditional Arabian delicacies, international favourites, and live cooking stations, all set in a stunning open-air ambiance overlooking the Arabic Gulf. To make the occasion even more special. Exclusive discount offers are available for early bookings and group reservations. Gather with family and friends and enjoy a memorable evening filled with delicious food, refreshing Ramadan beverages, and warm hospitality. For bookings, call or message +971 50 634 2054 or email dining.bahiajman@hmhhotelgroup.com

Al Naboodah Travel bagged the ‘Best Corporate Travel Agency’ Award for the seventh consecutive year at the seventh edition of the Arabian Travel Awards 2024. “It is a wonderful experience. It is a moment of pride and recognition for all those who have worked hard, who have worked smart, who have performed well. And I think this recognition will add a lot of value, confidence, and inspiration for all of us to do even better for the coming years. I am overexcited and looking forward to winning more than three awards next year.”-Nasir Jamal Khan, CEO, Al Naboodah Travel & Tourism Agencies.

Etihad Airways and Air Europa are set to work towards a strategic partnership, enhancing commercial and operational ties to provide travellers with wider choices, higher quality services, and increased value. Etihad is increasing its flights to twice daily to Air Europa’s hub in Madrid from summer 2025, providing seamless access between Abu Dhabi and Spain. The partnership would further strengthen connectivity between Europe and Latin America, and the Middle East and Asia, creating seamless travel options across these key regions. Arik De, Chief Revenue and Commercial of Etihad Airways, said: ” We are in discussions to establish a strategic partnership covering a range of activities, including deepening our codeshare and frequent flyer programme, enabling both airlines to expand into new frontiers, and a potential wet lease operation with an Air Europa aircraft between Madrid and Abu Dhabi. “Any partnership will work towards benefiting customers of both airlines, underscoring our commitment to providing our valued customers with a seamless travel experience and access to a wider network, including Air Europa’s leading Latin America Network.” ‘We are very pleased to expand our partnership with Etihad Airways into a scenario that will be even more rewarding for our customers. By initiating our operations between Madrid-Barajas and Abu Dhabi, it will further extend our reach to the Middle East and Asia, opening up more possibilities to connect both regions to the Americas via Europe, while offering the highest standards of quality,’ said Richard Clark, Air Europa’s General Manager. Etihad and Air Europa already have a partnership that includes bilateral codesharing and allows members of their frequent flyer programmes to earn and redeem miles on each other’s flights. The enhanced collaboration would further solidify Air …