Category Archives: Technology

Over 100 experts gathered at the recent Amadeus Fly by Digital Summit in Dubai to improve the travel experience in what is one of the world’s fastest growing tourism and passenger hubs. The conference focused on supporting industry players to better attract, showcase, sell and service travellers in the region as more and more commerce moves into the digital realm. Keynote speakers included executives from Google, PayFort, Musafir, Souqalmal.com and Amadeus, amongst others. “By connecting the industry, harnessing bold technologies and finding new ways to make travel more rewarding, the Middle East’s online travel industry can sustain its recent momentum. It will also be prepared for the future Arab traveller, born in the Internet era, who demands different approaches across devices,” says Antoine Medawar, Vice President for Middle East and North Africa at Amadeus. Amadeus also previewed findings from the third edition of the Middle East Online Travel Overview study—a special project conducted by Phocuswright and co-sponsored by Amadeus—which provides an overall assessment on the health of the Middle East digital travel market.

As part of its efforts to make travel simple for its customers, Cleartrip, a leading online travel company in the Middle East, announced the integration of Apple Pay on its mobile application. With the launch of Apple’s digital wallet in the UAE, Cleartrip customers can now look forward to a quicker and safer way to check out on the Cleartrip mobile app. Apple Pay supports all devices running iOS 11 and works with iPhone SE, iPhone 6, iPhone 6 Plus and later and Apple Watch. “As the preferred travel partner of consumers in the UAE as well as the wider region, we are dedicated to building industry-leading travel solutions. Addressing our customers’ needs, like easy payment options, is at the heart of why we launched Apple Pay on the Cleartrip app,” said Stuart Crighton, Founder & CEO of Cleartrip. Customers using Apple Pay to purchase on the Cleartrip iOS app will benefit from an instant discount of AED 100 on flights. Apple rolled out Apple Pay in the UAE from October 24, 2017 in a move that is expected to revolutionise the country’s digital economy.

Etihad Airways is now providing its customers Apple Pay, transforming mobile payments with a fast, secure and convenient way to pay for flights and travel. Available on the Etihad Airways mobile app, Apple Pay allows customers, for the first time in the UAE, to pay securely with just a touch of a finger. Etihad Airways’ customers can now buy flights and other products such as ‘Extra Legroom Seats’, ‘Preferred Seats’ and excess baggage with their iPhone or iPad by simply touching a button. Each transaction is authorised with a one-time unique dynamic security code. Justin Warby, Vice President Digital Strategy and Innovation, Etihad Airways, said, “We are proud to partner with Apple Pay to bring the latest mobile payment and technology innovations to our guests in the UAE and around the world. We were able to quickly adjust the release cycle of our mobile app to ensure we coincided our launch with Apple in the UAE.” Apple Pay is easy to set up and users will continue to receive all of the rewards and benefits offered by credit and debit cards.

Travelport announced a new global agreement with Al Tayyar Travel Group. As a result of this multi-year agreement with Travelport, Al Tayyar and its subsidiaries will continue to use Travelport’s open platform and benefit from its Universal API technology. This enables the Group’s agencies to develop and connect their systems to the widest choice of content and provide the integrated, personalized travel experiences that the connected traveller of today demands. Travelport’s industry leading point of sale tool, Travelport Smartpoint, also helps Al Tayyar’s agencies optimize services and develop their business globally. Commenting on the renewed agreement, Mr. Abdullah bin Nasser Al Dawood, Chief Executive Officer & Board Director at Al Tayyar Travel Group, said: “The renewal of our agreement with Travelport demonstrates our commitment to serve the end traveler even better, by providing our agency partners with a rich choice of content.  We are delighted to continue building on the success we have enjoyed already from this fruitful partnership as we continue to develop our business.” Gordon Wilson, President and CEO of Travelport, added: “We are delighted that Al Tayyar Travel Group has chosen our platform once again to drive its agencies’ effectiveness and global expansion. The Group is a great partner and an impressive user of our technology. So, we are proud to play a major role in supporting its goals.”

ITL World signed a new agreement with Sabre Corporation according to which Sabre will enable the TMC to continue fuelling its global expansion strategy. The TMC will also benefit from the new version of the Sabre Red Workspace, which was designed to help agents offer a greater experience and more personalisation to travellers. “We chose Sabre as its innovative technology has proven to better support our objectives, which include delivering the highest level of service to our customers,” said Dr. Siddeek Ahmed, Chairman and Managing Director, Eram Group/ITL World. “Sabre’s understanding of the latest technology trends and traveller behaviours has been essential in our expansion in the Middle East. It has helped us to truly understand the needs of the Middle Eastern traveller, enabling us to deliver an unrivalled service to our large customer base. Sabre’s new platform will help us to meet the growing demands of our travellers globally, who demand and expect increasingly personalised itineraries and a seamless travel experience.” With 39 fully-owned/operated offices across Asia, Middle East & Europe, ITL World, a member of the Eram Group already enjoys a successful relationship with Sabre, will continue to access Sabre’s broad portfolio of technology solutions, including the latest mobile, data analytics, personalisation and automation capabilities. Sabre plays a critical role in enabling ITL World to increase productivity and achieve its growth objectives. Its new Sabre Red workspace was developed to meet the changing needs and expectations of travellers – a modern technology platform built around its core GDS infrastructure that provides a greater choice of services to customers. Sabre has also integrated its Dev Studio APIs – which provide market data, fare trend information, travel seasonality and alternative …

The first edition of the Travel Tech ME Congress concluded at Marriot Al Jaddaf in Dubai, UAE. The event gathered 100 technology experts, travel agents, airline operators and airport officials to provide a forum of exchange on the current technologies in tourism. Organised by Verve Management, the two-day congress started with Diego Lofeudo, Director of Business Unit, Corporate, Yas Marina Circuit, UAE who made the official welcome address. Conference Chairman, Albert Fernando, COO, Travelwings opened day two of Travel Tech ME Congress, where he said, “A great initiative for Verve Management, that has helped tourism stakeholders better understand and share future trends in travel technology. The industry looks forward to the congress next year, bringing in even more experts in travel technology.”Several presentations over two days shed light on the latest innovations happening across the world in terms of travel and tourism. Albert Dias, Co-founder & CTO, Musafir discussed the importance of sub-second search speed and its effect on a travelers’ decision-making process.Juan Iván Martín, Head of Innovation, FDS, from IATA discussed travel blockchain, the introduction of the IATA coin as payment methods and how hackathons such as the IATA-NDC Hackathon-2016 in Dubai have helped the airline industry as well as the hotel and travel industries by introducing innovative ideas, and applications that have been implemented and increased revenue in the travel and tourism industry in the region. From blockchain, IATA coins being implemented, disruption, the importance of sub-second search speed, web technologies challenging today’s relevance and the future existence of mobile apps. The two-day conference was concluded with a panel discussion of the lessons learned and the way forward, on the evolution in the hotel distribution system.

Travel management company, ITL World signed a new agreement with technology provider Sabre Corporation.  Under the new agreement, Sabre will enable the TMC to continue fuelling its global expansion strategy. With 39 fully owned/operated offices across Asia, Middle East & Europe, ITL World, a member of the Eram Group already enjoys a successful relationship with Sabre, will continue to access Sabre’s broad portfolio of technology solutions, including the latest mobile, data analytics, personalisation and automation capabilities.  The TMC will also benefit from the new version of the Sabre Red Workspace, which was designed to help agents offer a greater experience and more personalisation to travellers. “We chose Sabre as its innovative technology has proven to better support our objectives, which include delivering the highest level of service to our customers,” said Dr. Siddeek Ahmed, Chairman and Managing Director, Eram Group/ITL World. “Sabre’s understanding of the latest technology trends and traveller behaviours has been essential in our expansion in the Middle East. It has helped us to truly understand the needs of the Middle Eastern traveller, enabling us to deliver an unrivalled service to our large customer base. Sabre’s new platform will help us to meet the growing demands of our travellers globally, who demand and expect increasingly personalised itineraries and a seamless travel experience.” “ITL World has proven its position as a global player in a very short time,” said Ramzi Al Qassab, Commercial Director for GCC and global partners. “This agreement highlights the confidence ITL World has in Sabre’s expertise and technology to support its objectives and meet its diverse customer needs.”

Uber, in partnership with Dubai Taxi Corporation launched UberONE. Around 50 brand new premium electric cars will be added to the Uber app, giving riders across Dubai the chance to request the fully-electric, smart and sustainable transport option at the touch of a button. Starting from October 10, riders will be able to choose from a dedicated fleet of electric vehicles exclusively via the ‘UberONE’ option on the Uber app. The joint initiative comes as part of Dubai Taxi Corporation and Uber’s commitment to helping Dubai become the smartest city in the world in support of the Green Economy for Sustainable Development Initiative. Chris Free, General Manager for Uber, UAE said, “At Uber we are constantly innovating our offering and looking for ways to provide new and progressive experiences at the push of a button. We are tremendously excited to be the exclusive ride-hailing partner for the clean vehicle technology to deliver our driver-partners and riders with more efficient, less-polluting mobility. We will continue to work hand in hand with Dubai Taxi Corporation to bring innovative infrastructural solutions to Dubai and grow the city’s smart mobility ecosystem.”

Travelport hosted a two-day conference to provide insight into emerging new trends in the market and future of the sector with AI technology at Shangri-La, Oman. Over 230 customers from 14 countries attended the event. Kathryn Wallington, Country Manager, UAE Travelport welcomed the guests and explained the interactive opportunities at the conference. In his opening remarks, Matthew Powell, Managing Director, Middle East and South Asia, Travelport explained that Travelport had transformed from a regular GDS to a travel commerce and distribution platform to enable more opportunities in their portfolio. He reiterated how their platform enabled travel providers and their evolving technologies to deliver relevant content for travel buyers and consumers. He also spoke of how the platform provided new tools and solutions to customers and created a frictionless path to work with speed and accuracy, automated operations and the latest B2B travel payments. He reiterated that there was an expected opportunity of $8.6 billion in mobile travel sales in Middle East and India by 2022.

At the Top, Burj Khalifa gets a digital facelift with a series of innovative technology experiences. As the guests set to start the Burj Khalifa journey, the ambience changes; white gradient glass walls provide an illusion of clouds, highlighting the heights they will scale soon and give a first glimpse of a 4-metre illuminated model of Burj Khalifa. Here, a giant video wall creates a ‘movement art’ of all visitors. Sensors gather the presence of every visitor, his location and turn them into real-time digital art. The replica of Burj Khalifa comes to life with digital projections in four different themes. The view of the Burj Khalifa model is hidden from the central reception area by ‘magic glass’ – a technological application enabling visitors on the outside to get just a glimpse of the model. Ahmad Al Falasi, Executive Director – Group Operations at Emaar Properties, said, “We have leveraged the latest advancements in digital technology to ensure that every visit, every time, by anyone will assure them delightful surprises. The spacious, aesthetic and digitally enhanced reception will significantly add to the convenience of our visitors from across the world.”