Category Archives: Technology

The International Air Transport Association (IATA) has awarded New Distribution Capability (NDC) Level 3 certification to zeeyarah.com, managed by Superior Tracks Travel and Tourism Agency based in Jeddah, Kingdom of Saudi Arabia (KSA). Zeeyarah.com becomes the first online travel agency and B2B reseller in the MENA region to receive the highest level of IATA NDC certification on PADIS Publication 16.2 Schema. Zeeyarah announced the official launching of  zeeyarah.com in KSA and zeeyarah.ae in United Arab Emirates market with online payment facilities including. As part of NDC certification, Zeeyarah had commenced direct connection with major Middle Eastern and European carriers. Dr Abdulaziz Khayat, Assistant Vice President – Sales Strategies, Saudi Arabian Airlines said, “In keeping up with the new advancements in the airlines reservation technologies, Saudia is proud to announce the successful completion of its NDC pilot project. We thank our partners at Amadeus, TPconnects and zeeyarah.com for their excellent work and dedication throughout the implementation of this project.” Mohammed Gaus, CEO and Founder, Zeeyarah, commented, “This is great achievement for us to start-up in Kingdom of Saudi Arabia because generally such projects commences outside Kingdom and then try to penetrate into the country but we have done the opposite.”

Amadeus has announced the creation of a dedicated programme to drive the industrialisation of New Distribution Capability (NDC) and ensure its success for all travel players. Created by IATA, NDC is an XML-based data transmission standard that holds huge promise for the travel industry, and will enable travel companies – from airlines to travel agencies – to evolve travel distribution and merchandising. The NDC-X programme will bring together experts from across Amadeus’ business to focus on practical use cases of the standard; adopting a test and learn approach to deliver improved capabilities for the industry. Gianni Pisanello, who has held a variety of leadership roles within Amadeus’ airlines business, will lead the new NDC-X programme. The aim is to create better journeys for travellers through the best use of technology, and this transversal program will work with the travel seller and airlines to deliver just that. In terms of commercial possibilities, a recent study by Phocuswright revealed that total gross bookings in the Middle East for air, hotel, car and tour services totaled $74 billion last year, with an estimated annual growth rate of eight per cent between now and 2020.

Rehlat, an online travel agency, has renewed a long-term agreement with Sabre Corporation to continue using its technology to power its online platform, Rehlat.com. For the past two years, Rehlat has been using Sabre’s technology and travel management services to help increase its online conversion performance, grow revenue, improve customer satisfaction levels and personalise its services offered to customers. “We have witnessed strong double-digit growth since we launched in 2015,” said Bader Al Bader, President and Founder, Rehlat. “Sabre’s global expertise in online travel, impressive dedication and cutting-edge technology have enabled us to succeed in a highly competitive marketplace and tap into the growth of the online travel industry. We have also used Sabre’s APIs to roll out new capabilities in mobile to meet the growing expectations of our tech-savvy travellers.” “Consumer behaviour is rapidly changing in the region, and this is fuelled by personal technology that is faster and more accessible,” said Raymond Vrijenhoek, Vice President, Sabre Travel Network Middle East. “Online travel agencies have been quick to respond to this, using the latest web service and API technology to give travellers what they want – the right product at the right time and in the right context. Rehlat shares our passion and trust that technology can simplify the complexity of today’s travel.”  

According to Dubai tourism, Dubai will be the first city to embark on the journey of democratising travel through the use of emerging technologies as it adds an additional distribution channel for hotels in its first phase, as its recently announced 10X initiative. Launched at the World Government Summit by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai Government as one of the ‘Dubai 10X’ projects, Dubai Tourism (DTCM) is set to implement this ground-breaking programme within the next 24 months, enabling Dubai to enhance distribution of its tourism inventory through a future-proofed virtual B2B marketplace for the travel industry. Explaining the objective of 10X, Al Maktoum said, “Success of governments is determined by their ability and flexibility to re-invent themselves, and upgrade their services to cater to the evolving needs of the community.” Dubai Tourism aims to give global guests direct choice across the breadth and depth of the local tourism inventory within a highly safe, transparent and real-time environment. As the first mover in the facilitation of this type of technologically advanced, secure and scalable digital solution for the travel industry, it positions Dubai as a think-thank and innovation leader seeking to truly democratise travel.

Travelport has partnered with ACI Worldwide, a leading provider of electronic banking and payment solutions, to deliver an intelligent fraud control and settlement solution for its airline customers called Travelport Authorise Plus. It enhances Travelport’s existing card payment gateway by integrating with ACI’s award-winning ReD Shield platform. Through the integration, Travelport can provide its airline customers with the ability to seamlessly track ticketing purchase processes right through to the completion of a journey. Additional features include the dynamic fraud screening of card payments used to purchase air tickets via Travelport-connected agents, ability to prevent ticket issuance, and detailed online management reports of all transactions and status. ACI’s UP Payments Risk Management solution utilises advanced data analytics, adaptive machine learning and customer profiling techniques. Derek Sharp, Senior Vice President and Managing Director, Air Commerce—Travelport, commented, “Our partnership with ACI Worldwide is in response to the growing need to provide our airline customers with highly sophisticated tools to prevent card fraud in our industry. The major advantage of combining Travelport Authorise Plus with ACI ReD Shield is that we have built a fully integrated solution, which applies fraud control management without the need for both our airline and agent customers to do any major development or change their workflow process of today.”

dnata has been awarded a licence to provide flight catering services to airlines departing Vancouver International Airport. This marks dnata Catering’s entry into Canada. With this licence, dnata will now commence planning, approvals, build and fit-out of a dedicated catering facility at Vancouver, at an investment of more than CAD $7 million dnata, commencing operations in Q4 2018. This will be dnata’s 64th catering location and 130th global air services location, with its recent opening of a new catering facility at Dublin Airport, Ireland. The facility will have an initial capacity of up to 8,000 meals a day. dnata expects to employ more than 150 staff once operating at that level. Robin Padgett, Divisional Senior Vice President—Catering, dnata, “Canada has always been an exciting opportunity for us as a caterer. To turn that opportunity into reality at Vancouver International Airport is particularly exciting, given the solid passenger growth and recognition the airport has received in recent years. We are proud of our ability to deliver globally authentic and diverse cuisine across the world, and we’re more than ready to bring that to airlines and their passengers departing Vancouver.”

Travelport had a record-breaking January for fare shopping, with unprecedented year-on-year (YoY) percentage increases in peak (one-day) shopping rate messages per second and in overall 24-hour message volumes. A 77 per cent YoY increase was recorded in peak shopping rate messages per second as compared to the highest similar peak day in January 2017. For total shopping message volumes received during a single 24-hour period, Travelport recorded a 79 per cent YoY increase compared to the highest such single-day volume in January 2017. Travelport recorded a 169% increase in peak shopping rate messages per second from the highest recorded day in January 2017 compared to the highest similar peak day in January 2016. For total shopping message volumes received during a single 24-hour period, Travelport saw a 161 per cent increase compared to the highest such single-day volume in January 2016. Travelport’s most recent numbers show that the company processed some 2.4 trillion shopping transactions during 2017 and prices six billion-plus unique itineraries every day.

Amadeus has entered into a partnership with Sharaf Travel for end-to-end automation throughout its business operations. Set to go live from April 2018, Amadeus will assist the travel company to focus its business on online success, using the latest Amadeus web services and mobile traveller products. All Amadeus solutions will be adopted across Sharaf Travel’s UAE and Oman operations. Jayaram, Managing Director, Sharaf Travel, said, “Automation will enhance our business offerings and help us to better serve our customers. Amadeus was a natural choice for this transformation for its strong portfolio of solutions that are ideal for our needs.” This partnership will enable the best-in-class offerings to Amadeus’ customers and streamlined services that will boost the company’s competitive edge. Using the latest generation of travel technology, Amadeus Web Services offer Sharaf Travel unparalleled connectivity to the entire range of Amadeus content all from a single point of access, supporting easily-customised travel booking applications. With Amadeus Mobile Traveller, Sharaf Travel will also be able to stay connected to its customers 24/7, providing them with a 360° travel experience wherever they might be in the world. Graham Nichols, Managing Director, Amadeus Gulf, said, “Our technology-driven solutions enable our customers to benefit from cutting-edge innovations that streamline travel agency processes.”

The Department of Culture and Tourism–Abu Dhabi (DCT Abu Dhabi) is set to launch ‘Abu Dhabi Culture’ app on February 27. The digital initiative will act as a one-stop reference point for all information relating to culture in Abu Dhabi  and will be available in three languages – Arabic, English and French. It will feature on iOS and Android and can be accessed online at abudhabiculture.ae. The initiative, planned to launch as part of UAE Innovation Month, will allow users to gain instant access to information on all aspects of cultural life and heritage in the emirate. ‘Abu Dhabi Culture’ will educate culture-seeking locals, expats and tourists on one level, at the same time as becoming a reference point for researchers and academics in search of more detailed information. “This product has been designed to maximise accessibility to Abu Dhabi’s rich cultural landscape,” said HE Saif Saeed Ghobash, Director General, DCT. “The Abu Dhabi Culture digital experience will be a truly connected hub, immersing users and inspiring them to experience our culture for themselves. The mobile app will provide a ‘360 degree experience’, a comprehensive interactive map, a personalised interface, user-generated stories as well as features which will allow travellers to plan their trip,” Ghobash said.

Wego, the largest online travel marketplace in the MENA region, announced their partnership with Gulf Air which will provide Wego users online access to the airline’s flight-related information and booking capabilities. “Our agreement with Gulf Air reinforces Wego’s leading position in the Middle East,” commented Dean Wicks, Chief Flights Officer, Wego. “Wego will distribute Gulf Air flights, pricing and schedule information across our extensive marketing channels, allowing travellers easy access to flights with an airline that is famous for its traditional Arabian hospitality and renowned for being family and business friendly,” Wicks continued. “Wego’s business is crucial to helping key industry providers extend into new markets in what’s become a fast paced and highly competitive business,” he added. As Gulf Air prepares to welcome 39 new Boeing and Airbus aircraft, greater network expansion is anticipated alongside significant product and service enhancements. In 2017, Wego introduced Progressive Web App (PWA) technology combined with Accelerated Mobile Pages (AMP), to become the fastest loading mobile marketplace in the world.