Category Archives: Technology

Sam, FCM’s ground-breaking ‘Smart Assistant for Mobile’ is now available to its clients in the Middle East.  An industry first, Sam is technology that entirely enhances a traveller’s experience whilst on the go. The mobile app blends a powerful mix of Artificial Intelligence with the expertise of real FCM travel consultants to deliver personalised, relevant information to business travellers’ mobile devices through a chat-based interface. The highly interactive, travel-savvy app supports business travellers with all aspects of travel via a conversational interface to answer questions, make recommendations and perform actions before, during and post trip. As of now, two versions of Sam are available to FCM clients and business travellers in the Middle East:  A premium version exclusively for FCM customers with additional features that are configured for these customers as part of their tailored rollout. These premium features include auto-synching the traveller’s bookings, integrated self-booking tool, live chat with an FCM consultant to provide service and make or amend bookings on the move; weather, restaurants, traveller tips and the option for the user to ‘share location’ as part of a mobile duty of care feature.  A basic free version  enables any user to add their trips manually, view weather, traffic and flight alerts, and connect with local ground transport options. Ciarán Kelly, Managing Director Middle East & Africa, FCM Travel Solutions, commented, “As a leading global TMC, we are the first to offer AI to our business travellers, and our Middle Eastern clients are now using Sam’s ground-breaking interactive and supportive features while they are on the move. Sam supports the business traveller, and the Travel Arranger in an organisation, understanding and reacting to their circumstances and enhancing their …

Global Travel and Tourism, one of the leading travel agencies in the Kingdom of Bahrain, has signed an exclusive multi-year agreement with Sabre Corporation to continue use of its innovative technology and platform to manage travel. Under this agreement, Global Travel will continue to access Sabre’s portfolio of innovative technology and its intelligent platform Sabre Red 360, allowing it to harness more data, content and flexibility to differentiate its offering, compete more effectively and grow faster in the region. “As a key customer for Sabre for more than a decade, we’re thrilled to continue to support the future growth and plans of Global Travel,” said Abdul Razzaq-Iyer, Vice President, Sabre Travel Network Middle East. “We are constantly evolving our technology, enabling us to offer agencies faster innovation and more flexible solutions infused with data-driven insights.” Online travel is growing significantly in the Middle East driven by high adoption for consumer technologies and high expectations from the travel players. Studies indicate that online travel bookings represent approximately 32 per cent of the overall ME travel market and this is projected to reach 40 percent by 2021. “We are delighted to renew our long-standing partnership with Sabre to support our plans to enter the online space,” said Suhaib Kidwai, CEO, Global Travel and Tours. “We have enjoyed a very successful long-standing partnership with Sabre and now it’s time to extend this privilege to use their global expertise to establish our online presence in the region. We are sure Sabre is the right partner to lead us through this transition and trust that it has the technology, expertise and the right team to make this happen.”

Etihad Airways and Swae, an award-winning startup based in Vancouver, have partnered to launch iFikra, an artificial intelligence-powered platform aimed at unlocking the full potential of Etihad’s workforce by enabling every employee to contribute to innovation. Designed to harness the collective creativity of the organisation, the iFikra platform is a pilot aimed at promoting intrapreneurship by allowing employees to propose innovative solutions to address Etihad’s ongoing business challenges and untapped opportunities. Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, launched the new platform, reaffirming the importance of innovation within the organisation. He said, “We recognise that there is an abundance of great ideas right here in our organisation and no one knows our business better than our employees, so we developed this tool to give them the platform they need to innovate.” The new platform leverages artificial intelligence to support and augment written business proposals generated by staff, while enabling an open feedback and collaboration learning loop, based on the principles of transparency and meritocracy, to help escalate the best ideas forward efficiently. For the first time, employees have the power to shape organisational strategy by voting, commenting and providing constructive feedback on their colleague’s ideas, playing a direct role in the decision-making process.  Ideas that ‘graduate‘ from the platform will be provided with seed funding and support through Innovate Lab, Etihad’s innovation lab. The Lab supports rapid trial and iteration of promising ideas and projects, accelerating the delivery of prototypes, pilots, proof of concepts and minimum viable products. Soushiant Zangenehpour, Chief Executive Officer of Swae, said, “We’re excited to partner with Etihad on this integration of Swae. We believe Swae’s platform can help Etihad improve the inclusivity and …

The annual growth in the contribution of AI is expected to range between 20-34 per cent per year across the Middle East, with the fastest growth in the Saudi Arabia, UAE, and Egypt. The $135 billion investment plan in digital transformation set by Vision 2030 will transform the Kingdom of Saudi Arabia into the global epicentre of the Fourth Industrial Revolution and supercharge the Saudi economy as a global powerhouse in the digital age. A PwC 2018 report estimated that AI could contribute up to $15.7 trillion to the global economy in 2030, more than the current output of China and India combined. Of this, $6.6 trillion is likely to come from increased productivity and $9.1 trillion is likely to come from benefits to consumers. PwC’s report estimated that the Middle East is expected to accrue 2% of the total global benefits of AI in 2030. This is equivalent to US$320 billion where the largest gains are expected to accrue to Saudi Arabia as AI is expected to contribute over US$135.2 billion in 2030 to the economy, equivalent to 12.4% of GDP. In relative terms the UAE is expected to see the largest impact of close to 14% of 2030 GDP. AI contribution in Egypt is expected to reach US$42.7 bn in 2030, equivalent to 7.7% of the Egyptian GDP. To meet the demand for having a global platform gathering world class technology experts, the Saudi Emerging Technologies Forum will take place from November 11-13, 2019 in Kempinski Hotel in Riyadh.  The forum is a mega event that will gather over 500 government officials and senior level executives, more than 50 speakers, leading 12 panel discussions with the participation of 900 attendees, …

Bahwan Travel Group, the leading travel company in the Sultanate of Oman, has chosen to renew its technology agreement with Sabre Corporation. Under the new agreement, Bahwan Travel will benefit from Sabre’s latest technology and solutions to accelerate business growth in Oman and the region. This renewal provides Bahwan Travel with continued access to Sabre’s portfolio of innovative technology across the region, including its industry-leading Sabre Red 360 agency solution and the latest data analytics, personalisation and automation capabilities. “As online travel is growing year-over-year, it is imperative for us to invest in our online platform, and provide our customers with a more personalised and seamless travel shopping experience,” said Gururaj, General Manager, Bahwan Travel Group. “Sabre by far is the most advanced technology provider in the travel industry; its global expertise in online travel, impressive dedication, and scale of cutting-edge technology made it a logical choice to help us grow our business, be more efficient, and add value for customers.” “As travellers’ expectations rise in line with technology adoption, Bahwan Travel Group understands the role of technology in serving its tech-savvy travellers,” said Abdul-Razzaq Iyer, Vice-President, Sabre Travel Network Middle East. “Bahwan Travel has a strong vision for growth in the online space and we are working with the team to provide technology, expertise and best practices to build its competitive advantage as a leading online travel agency in the region.” Bahwan Travel Group will have access to Sabre’s marketplace of more than 420 airlines, 750,000 hotel properties, and hundreds of tour operators, rail, car and cruise providers, enabling it to sell personalised travel packages from suppliers all over the world. The agency accesses the marketplace through the new …

Emaar Hospitality Group launched a fully-integrated mobile app that covers all the hotel, hospitality and leisure experiences under the Group. With the single app, users will have seamless access to an extensive range of services including booking of hotels, restaurants, spas, golf and entertainment attractions using their mobile devices. The new app, available for download both on App Store and Google Play, replaces all the earlier Apps that were launched for the individual hotel brands and leisure attractions under Emaar Hospitality Group. Chris Newman, Chief Operating Officer, Emaar Hospitality Group, said, “The launch of the new Emaar Hospitality mobile app highlights our digital transformation focus to enhance the convenience of our guests. Replacing all the other Apps that we had launched years ago, the App further simplifies the user experience and serves as a single point source of information and to access various services. Guests from anywhere in the world can make informed decisions and plan every detail of the lifestyle choices they cherish across our hotels and leisure attractions.” With the Mobile App, guests can explore a comprehensive portfolio of hotel, hospitality and leisure services at Emaar Hospitality Group’s premium luxury hotel brand Address Hotels + Resorts, the upscale lifestyle brand Vida Hotels and Resorts, as well as leisure attractions such as the Arabian Ranches Golf Club, Dubai Polo & Equestrian Club, Dubai Hills Golf Club and Dubai Marina Yacht Club. Guests can also access the services offered by Rove Hotels, developed as a joint venture of Emaar Properties and Meraas via the App. Booking restaurants under the hotels of Emaar Hospitality Group as well as the Spas is also effortless now. The App also enables guests to consider …

Leading UAE-based technology and sustainability-driven facilities management (FM) company Farnek is celebrating a decade of achievement with international sustainability certification body Green Globe. “With Farnek’s support, the process of Green Globe certification, has enabled members to save over 180 million kWh of energy, worth over $20 million and nearly two million cubic metres of water which would have cost almost $5 million dollars over the last 10 years,” said Sandrine Le Biavant, Director – Consultancy, at Farnek. “A facility can save energy and water consumption by between 5 per cent and 20 per cent and subsequently make significant savings on utility costs, according to Farnek’s Hotel Optimizer benchmarking data — thanks to the guidelines and precise no cost, or low-cost recommendations provided. Potentially an average sized, five-star city hotel can save as much as $100,000 per year and in addition, waste recycling can also achieve up to 51% diversion, generating additional income from waste rebates,” added Le Biavant. Having signed their original partnership agreement in 2009, over the past decade Farnek, working together with Green Globe, has audited and certified 100 hotels and leisure facilities from 24 different hotel chains throughout the MENA region in 38 cities across 14 countries. Farnek has also coached over 2,900 hotel heads of departments about the process of certification, the wider environment and cost benefits of sustainability. As such 85,000 members of hotel staff, responsible for servicing approximately 28,000 rooms, will have received direct training. “To motivate compliance to the highest international standards, Farnek’s role as an independent consultant and auditor over the past decade has been of paramount importance,” commented Guido Bauer, CEO, Green Globe.  

Etihad will be the first airline to trial Panasonic’s new wellness solution, the Jet Lag Adviser, which was developed in collaboration with Detalytics. The solution will be integrated into the airline’s passenger app. One of the biggest challenges air passengers face when travelling across multiple time zones is jet lag. To help passengers combat this, the Jet Lag Adviser takes a range of passenger inputs including chronotype, circadian rhythms, height, weight, the nature of travel, and travel information such as flight times, routes and zones and uses its artificial intelligence engine to produce personalised jet lag plans for passengers with tailored advisories to help them reduce jet lag. Robin Kamark, Chief Commercial Officer, Etihad Aviation Group, said, “With the Jet Lag Advisor, we can now leverage artificial intelligence to improve the travel experience.” Passengers will receive a combination of generic route-based and personalised ‘jet lag impact scores’ which gives them a summary of how severe jet lag may be on that route in general and their own travel specifically, while the personalised jet lag plan incorporates the pre-flight, flight and post-flight phases, and provides a schedule of different recommendations and tips for specific times in each phase on what to do to reduce jet lag, such as sleeping, exposure to light, exercise, hydration, and the type of food to consume. Throughout each phase of the travel experience, the Jet Lag Adviser will send reminders with recommended actions to passengers via the app. Hideo Nakano, Chief Executive Officer of Panasonic Avionics, said, “We are delighted to be working with Etihad Airways to introduce technology that can help their passengers reduce jet lag, and so enhance their travel experience.”  

Opened just over one and half years, TRYP by Wyndham Dubai, a 650-room hotel in Barsha Heights, revolutionized the industry by introducing one of the most sophisticated green initiatives of any hotel in the Middle East. A market leader in sustainability, the hotel has fully operationalised the region’s first ever glass water bottle refilling system, completely eliminating the use of plastic bottles. The water filtration system removes chlorine and contaminants from mains water. The glass bottles, once used, are cleaned, refilled and labeled in-house – often plastic bottle free initiatives still see much waste going in to landfill. Another policy central to the hotel’s green initiatives is that it will be the first hotel in the Middle East to use sustainable paper toweling manufactured from 100% locally recycled cardboard. From toilet paper, to tissues and hand towels, all will be manufactured in the UAE, an initiative exclusively created for TRYP by Wyndham Dubai. The hotel’s investment in the project is part of its LUVE (Love Your Vibrant Earth) initiative, which was introduced in 2018 to reduce waste, re-use materials, and give back to its community and guests. Upon becoming 100% plastic bottle free, Jo-Ella Moore, GM, TRYP by Wyndham Dubai said, “We are acutely aware of our responsibility to the UAE to reduce plastic waste and are delighted to partner with No More Bottles in this ground-breaking initiative; we will be PET bottle free. By phasing out plastic bottled water along with our in-house refilling process and other green initiatives, we aim to raise the bar in terms of environmental best practices in the hospitality industry.”    

Etihad Airways and Elenium, an automation technology solutions provider, will together demonstrate how a newly developed voice activated self-service kiosk, bag drop and boarding gate facility will revolutionise the travel experience by taking facial recognition technology to new heights. The demonstration will take place at Passenger Terminal EXPO (PTE) in London between March 26-28. Using cloud technology, artificial intelligence (AI), computer vision and natural human interfacing, Etihad Airways and Elenium will demonstrate how they will change the way consumers travel by showcasing the airport experience of the future. Jorg Oppermann, VP HUB and Midfield Operations, Etihad Airways said, “With biometric installations increasing across airports globally, Etihad is recognising the growing demand to streamline not just the passenger verification process but also decrease passenger queues and increase operational efficiency. “As a leading global airline, Etihad’s unique collaboration with Elenium will allow us to use their advanced technologies and expertise to cultivate new ideas for the aviation industry and foster the vision of future travel.” A key area of cooperation involves the use of technologies from Elenium, Amazon Web Services (AWS), the cloud computing subsidiary of Amazon and Etihad Airways. Together at PTE, the three entities will demonstrate a test concept for a seamless travel experience across the entire customer journey from booking to arrival at the final destination. Passengers check-in to their flight and register their biometric data on their mobile device before arriving at the airport, reducing queues at the airport. Using AI, new baggage-drop terminals scan and memorise each suitcase placed on the belt and assign it to the guest reservation, removing the need for tagged luggage. Using biometrics, passengers are identified and offered a personalised duty-free shopping experience …