Category Archives: Aviation

Over 850 Emirates commercial team members from around the world convened in Dubai this week for the airline’s Passenger Sales Conference 2024 under the banner of ‘Next Era – Equip, Embrace, Excel’. Adnan Kazim, Deputy President and Chief Commercial Officer, Emirates Airline said: “We have big plans for Emirates, and the Passenger Sales Conference lays out the blueprint around how we will collectively activate commercial pathways and execute on the company’s strategic growth plans – through recalibrating our strategies, seizing emerging opportunities, developing new products, bolstering team dynamics and leveraging the latest technologies.” This biannual event was the airline’s largest ever commercial gathering. The Passenger Sales Conference has become a springboard for the airline’s executive commercial leadership to engage, embolden and inspire teams around their strategy and vision for the future, as Emirates ramps up its fleet, network, products, and readies itself for the next ‘era’ poised for even more growth. The packed programme of speakers representing the full spectrum of the airline’s business, aviation and tourism industry heavyweights, and a dose of inspiration from motivational speakers and best-selling authors set the tone for an extraordinary four days. Recognising individual and team achievements across the commercial organisation, HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline & Group also presented the coveted Chairman Sales Award. He continued: “We’ve stood in the face of unexpected business challenges together and turned disruption to our advantage by moving nimbly towards every opportunity available to achieve outstanding results. And we’re only getting started. Our growth trajectory will accelerate in the coming years in line with Dubai’s D33 ambitions, and our teams are focused and committed to continue generating extraordinary value for …

Air Samarkand has launched a new once-weekly service between the Uzbek capital of Tashkent and Al Ain. The aircraft offers 12 spacious business class seats and 182 comfortable economy class seats to ensure a pleasant travel experience. Al Ain is the fourth-largest city in the United Arab Emirates and the largest inland city in the UAE. It is a significant cultural center, playing an important role in the country’s history. “We are excited to add another destination and a new country to our flight map, which we are confident will become popular among both tourists and business travelers,” said Zafar Butaev, CEO of Air Samarkand. This latest development follows the expansion of services to Istanbul earlier in September, to three return flights a week, and marks the continued and steady expansion of Air Samarkand’s route network. In late July the carrier began flying to Jeddah, Saudi Arabia, to support religious pilgrims, increasing the frequency to five per week by September – with two services departing from Samarkand and one each week from the Uzbek cities of Termez, Fergana and Namangan. Air Samarkand also serves Sharm El Sheikh in Egypt and Nha Trang in Vietnam, using Airbus A321neo and A330-300 aircraft. Flights to Al Ain are operated in partnership with the tour operator EasyBooking, which is providing quick and convenient transfers from Al Ain Airport to selected hotels in Abu Dhabi or Dubai. At the initial stage, flights will operate once a week on Sundays: • Departure from Tashkent: 10:40, arrival in Al Ain: 13:20 (local time). • Departure from Al Ain: 15:00, arrival in Tashkent: 19:40 (local time). Known as the ‘Garden City’ because of its lush greenery, with city oases, …

Travelport announced it has signed a multi-year renewal agreement with Delta Air Lines, including NDC content. The top U.S. airline is collaborating with Travelport on the integration of its NDC solution into Travelport+ to support Delta’s selling and servicing transformation. “We value our long-term partnership with Travelport and are pleased to extend our full content agreement, as well as make Delta’s NDC technology solution available to all of Travelport’s agency customers,” said Jeff Lobl, Managing Director, Distribution Strategy and Agency Sales Programs at Delta Air Lines. “Together, we aim to create value by ensuring customers are presented with the best options to fit their needs for a better, more personalized shopping experience.” To help agencies solve challenges with comparing NDC offers alongside traditional content, Travelport recently debuted its Content Curation Layer (CCL). Travelport’s CCL uses artificial intelligence (AI) and machine-learning (ML) to sift through aggregated, multi-source content and return the right range of accurate, highly intuitive search results that are normalized and easier for agents and travelers to understand. CCL is the latest enhancement to the Travelport+ platform, simplifying the delivery of retail-ready content from partners like Delta and presenting tailored options to agency customers and the end-traveler. “Our renewed agreement with Delta underscores our shared commitment to modernizing travel retail for agents and travelers with a seamless, personalized shopping and servicing experience,” said Damian Hickey, Global Head of Travel Partners at Travelport. “As we prepare for the future delivery of Delta’s NDC content, our ability to deliver multi-source content in a retail-ready way ensures that agents and travelers will be able to easily shop and compare all of Delta’s product offerings in one place.”

The International Air Transport Association (IATA) released updated Policy and Finance Net Zero Roadmaps, containing expanded and deepened analyses, bringing into focus four key conclusions: • The air transport industry’s energy transition is feasible on the 2050 horizon. • The amounts of investments needed to make that possible are comparable to those engaged in previous creations of new renewable energy markets. • Success in the transition depends critically upon policymakers’ unity of purpose. • The time left for joining forces in air transportation’s energy transition is shrinking by the minute. Every action delayed is an opportunity missed. “The updated IATA Policy and Finance Net Zero Roadmaps make it clear that decarbonization by 2050 is possible. They also sound a warning bell that, to achieve this, all stakeholders, particularly policymakers, must collaborate more broadly and act with greater urgency. To be successful, we need clear policy and financial frameworks that will support air transportation’s needs in a way that is realistic and coherent with the massive changes that must take place simultaneously in all economic sectors,” said Willie Walsh, IATA’s Director General. The Policy Roadmap emphasizes the importance of strategic policy sequencing and addresses the need for global collaboration, including beyond the aviation sector. The recommendations recognize that there is no one-size-fits-all solution, and policies must ensure that all countries can participate in the future global Sustainable Aviation Fuel (SAF) market. Highlights include: • Immediate Action is needed to unlock the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA) Eligible Emissions Units (EEUs) and prioritizing SAF in the product mix at refineries. • Strategic Policy Sequencing combining technology-push and demand-pull measures will be critical. Moreover, governments must foster global, liquid, …

Kuwait Minister of Information and Culture and Kuwait Airways Chairman discussed ways to enhance joint cooperation between Kuwait Airways and the Ministry through the exchange of services related to the tourism sector, in addition to reviewing the most important future projects between the two sides. The Minister of Information and Culture and Minister of State for Youth Affairs, Mr. Abdulrahman Badah Al-Mutairi held discussions with Kuwait Airways Chairman, Captain Abdulmohsen Salem Al-Fagaan, who was accompanied by the Chief Executive Officer, Captain Ahmad M. Alkreebani and a delegation from Kuwait Airways. The discussions focused on the significant efforts extended by the company and the services it provides in supporting the tourism sector in the State of Kuwait. During the meeting, the Minister also discussed ways to enhance joint cooperation between Kuwait Airways and the Ministry through the exchange of services related to the tourism sector, in addition to reviewing the most important future projects between the two sides. Following the meeting, Al-Fagaan highlighted in a press statement that Kuwait Airways continuously enjoys the full support and consideration from the Ministry of Information in all its activities and events, especially within and outside the State of Kuwait, making it an indispensable partner in Kuwait Airways’ accomplishments and contributing significantly to the achievement of its desired objectives. Al-Fagaan stated, “Various aspects of joint cooperation between Kuwait Airways and the Ministry of Information and Culture were discussed in several important areas, most notable among them, the participation in the Gulf Cup Football Championship (Gulf 26) hosted by the State of Kuwait in December. This is in addition to the State of Kuwait’s participation in the Expo 2025 Osaka, Japan and to promote the working of …

Emirates has added a fourth daily flight on the in-demand route. This follows the recent announcement of the second daily A380 between Dubai and Johannesburg, which launched on 1 September, reaffirming the importance of South Africa on the airline’s extensive global network. The fourth daily service will begin on 1 March, 2025, and will be operated on a three-class Boeing 777-300ER, offering an additional 708 seats in and out of South Africa’s largest and busiest international airport every day, broadening options for leisure and business travellers alike. EK767 will depart Dubai at 00:10hrs, arriving in Johannesburg at 06:20hrs; the return flight, EK768, will depart Johannesburg at 10:15hrs arriving in Dubai at 20:15hrs, expanding the airline’s schedule to introduce a morning departure from Johannesburg. Adnan Kazim, Emirates Deputy President and Chief Commercial Officer said, “South Africa has long been a highly popular destination for both leisure and business travellers connecting to and through Dubai, and the fourth daily flight enables us to better serve the growing demand for travel to and from the market. We’d like to extend our thanks to the South African authorities for their partnership and support in securing this new service, which reinstates the capacity we offered South Africa pre-pandemic, with 49 weekly flights, across three gateways. As we reflect on nearly three decades of operations to the market, we remain committed to driving inbound travel to South Africa, supporting the government as they aim make tourism the leading economic contributor and vehicle for transformation, as well as encouraging more inwards investment to the country.” The fourth daily flight further supports connectivity across Emirates’ global network of over 140 destinations, optimising schedules to key destinations including Dubai, …

Starting 27 October, ITA Airways will be operating direct flights from Dubai to Italy with the state of the art A321neo, the new-generation aircraft that combines efficiency and style to make your travel experience truly unforgettable advised Mr. Mohamed Jassim Al Rais, Executive Director, APG Gulf, the General Sales Agent of ITA Airways in the UAE. He added that ITA Airways, Italy’s national carrier, is committed to providing exceptional service and connectivity as with a modern fleet and a focus on sustainability, ITA is well-equipped to offer travelers a comfortable and memorable journey between Dubai and Rome and on its vast network beyond. ITA will operate a daily service on DXB-FCO-DXB routes offering highly attractive fares (both in business and economy class) to Rome and beyond sectors, including points in UK/Europe and USA. ITA would operate to Dubai with A321 Neo with a 3 class figuration offering Business Class, Premium Economy and Economy, thereby offering full service product with aggressive fares. Schedule: Rome Fiumicino to Dubai: Starting October 27th, departing at 10:40 a.m. (local time) and arriving in Dubai at 7:50 p.m. (local time). Dubai to Rome Fiumicino: Starting October 28th, departing at 1:50 a.m. (local time) and arriving in Rome at 6:00 a.m. (local time). Mr. Mohamed Al Rais, expressed his enthusiasm about this new venture, “We are proud to partner with ITA Airways to bring this exciting route to Dubai. This collaboration not only enhances our portfolio but also enriches travel options for our customers. We look forward to providing outstanding service and showcasing the best of Italy to travellers in the UAE. We invite everyone to explore the beauty of Italy with ITA Airways. Stay tuned for …

 Abu Dhabi Airports and Etihad Airways are taking a significant step towards creating a more supportive travel experience with the launch of the Hidden Disabilities Sunflower programme at Zayed International Airport (AUH) and onboard Etihad Airways flights. This initiative underscores both organisations’ commitment to supporting all passengers, particularly those with non-visible disabilities. The Hidden Disabilities Sunflower, a globally recognised symbol for non-visible disabilities, is now available at Zayed International Airport (AUH). This programme provides a discreet way for passengers with conditions like autism, chronic pain, or anxiety to signal to staff that they may require additional assistance or compassion. Passengers can pick up their complimentary Sunflower lanyards at the two dedicated Special Assistance desks located in the pre-check-in area of AUH, allowing them to discreetly communicate their needs and fostering a more supportive environment for all. “At Abu Dhabi Airports, we are dedicated to providing a seamless and inclusive travel experience for every passenger,” said Elena Sorlini, Managing Director and Chief Executive Officer of Abu Dhabi Airports. “The Hidden Disabilities Sunflower programme is a natural extension of this commitment, empowering passengers with non-visible disabilities to discreetly communicate their needs and receive the support they deserve throughout their journey at Zayed International Airport. It’s about recognising that the kindest gestures are the ones that acknowledge unseen challenges. This means our staff are now even better equipped to assist passengers who may require a little extra time, understanding, or assistance, ensuring a smoother and more positive experience for everyone.” To ensure the programme’s success, both AUH and Etihad Airways have implemented comprehensive staff training. Frontline teams from the airport, its stakeholders and business partners have undergone specialised training to better understand the …

Emirates opened the doors to its new lounge at London Stansted Airport. The airline has invested more than GBP 4 million to design a spacious 900-square-metre lounge that can accommodate up to 125 guests, including First and Business Class customers, as well as Emirates Skywards members. The new lounge is Emirates’ sixth dedicated lounge in the UK, complementing the airline’s world-class facilities available in London Heathrow, London Gatwick, Birmingham, Glasgow, and Manchester. All London airports served by Emirates now provide access to premium on-ground experiences for customers to unwind and enjoy elevated dining experiences ahead of their journeys. Emirates is one of few airlines who have invested in its on-ground experiences including its own network of 40 dedicated lounges around the world and complimentary chauffeur drive services for premium customers. Mohammed Mattar, Divisional Senior Vice President Airport Services at Emirates said: “Emirates has been serving London Stansted since 2018, and the airport remains a very important gateway for our customers across the southern region of the UK. The new lounge is a testament to our brand promise of always flying customers better – in the air and on-ground. And it also marks a major milestone for us as we now proudly offer dedicated lounge facilities across six airports in the UK – underscoring our ongoing commitment to one of the most important markets in our network. We look forward to taking the premium travel experience to new heights and to offering customers a chance to unwind and dine with Emirates’ renowned signature hospitality.” Gareth Powell, Managing Director at Stansted Airport, said: “The opening of Emirates’ new world-class lounge is fantastic news for London Stansted and passengers using Emirates services to Dubai …

Airnguru announced a multi-year agreement with Royal Brunei Airlines. The new partnership will significantly enhance the airline’s operational efficiency, increase automation, and bolster its competitive stance as it continues to expand its footprint in the global aviation market. Royal Brunei Airlines is now the tenth carrier to leverage Airnguru’s cutting-edge solutions, highlighting the technology provider’s strong market fit and superior customer service. Airnguru’s ability to quickly gain traction across four continents underscores its commitment to delivering value and driving success for its airline partners. Javier Jiménez, COO and Co-Founder of Airnguru, said: “Partnering with Royal Brunei Airlines at this crucial stage of their global expansion means we can directly address the challenges they face in today’s competitive landscape. Our solutions are designed to enhance their operational capabilities and market responsiveness, and so we look forward to seeing the tangible impact this collaboration will have on their growth and efficiency.” Joshua Kok Hwa Law, Chief Commercial Officer at Royal Brunei Airlines, added: “In our quest to enhance commercial excellence and stay ahead in the competitive airline industry, partnering with Airnguru was a strategic decision. We believe that Airnguru’s expertise in pricing technology will be pivotal in our ongoing efforts to optimize pricing strategies and deliver even greater value to our guests.” “We are delighted to partner with Airnguru as a strategic partner on our path to digitalize some of our processes to ensure we are working for our customers efficiently and be able to respond quickly to market demands. This partnership will ensure we are taking advantage of technological advancements in the airline business, especially in AI. RB will continue to invest in technology to further increase our efficiency and market competitiveness.” added …