Category Archives: Aviation

Etihad to introduce Boeing 787-9 Dreamliner to Morocco

Etihad Airways Boeing 787-9 Dreamliner

Etihad Airways will introduce the Boeing 787-9 Dreamliner on its scheduled services from Abu Dhabi to Rabat, capital of the Kingdom of Morocco from October 3, 2018, replacing the Airbus A330-300 currently serving the route. The introduction of the technologically advanced aircraft on Rabat services is a further boost to its presence in the Moroccan market. On May 1 this year, the airline placed the 787 Dreamliner on its daily flights to the kingdom’s commercial hub, Casablanca. The move to place the aircraft on Rabat flights will provide customers travelling on Etihad Airways’ Moroccan routes with full product consistency, the latest inflight technology, and increased cargo capacity to further boost trade. Etihad Airways’ three-class version of the Boeing 787-9 Dreamliner features 8 private First Suites, 28 Business Studios and 199 Economy Smart Seats. To meet summer peak travel demand, Etihad Airways recently added a third weekly service to Rabat, operating every Saturday until 29 September. The extra flight provides more choice to the increasing number of point-to-point business and leisure travellers between both cities. Robin Kamark, Chief Commercial Officer, Etihad Aviation Group, said, “Morocco is a very important destination on the Etihad network, underscoring the close cultural and commercial ties between the kingdom and the UAE. Our flights to Rabat and Casablanca have proved tremendously popular with UAE and Moroccan nationals, and residents. Adding the 787 Dreamliner on all our Moroccan services will now provide our customers flying to both capitals with the same award-winning cabins, innovative seating and products.”

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Warner Bros World Abu Dhabi inks deal with Etihad to increase tourism to Abu Dhabi

WBW and Etihad

Etihad Airways has signed a commercial agreement with Warner Bros, announcing a three-year partnership encompassing several collaborations aimed at increasing tourism to Abu Dhabi. Opening on July 25, Warner Bros World Abu Dhabi will complement the wide range of award-winning leisure and entertainment attractions already on offer on Yas Island, reinforcing the island as a destination globally. Warner Bros World Abu Dhabi will feature a total of 29 state-of-the-art rides, interactive family-friendly attractions and unique live entertainment across six fully immersive lands. From the action and adrenaline-fuelled adventures of DC to the wacky and wonderful world of Warner Bros Animation – the 1.65 million sq. ft. park will offer captivating and interactive experiences, bringing together some of the world’s most iconic characters and stories under one roof for the first time in the region. As airline partner, Etihad Airways will work closely with Warner Bros. World Abu Dhabi on areas of brand partnership, marketing, inflight programming, and travel trade support. Robin Kamark, Etihad Airways Chief Commercial Officer, said, “We are delighted to be the official airline partner of Warner Bros. World Abu Dhabi. We continually look for ways to showcase the very best of Abu Dhabi as we bring international tourists from around the world to our home. This relationship will solidify our commitment in ensuring our guests have a memorable travel experience in the air and on the ground.”

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Travelport partners with SecurityMetrics to help agents

SecurityMetrics

Travelport has partnered with SecurityMetrics to help agents achieve proof of Payment Card Industry Data Security Standard (PCI DSS) compliance at preferential rates. The online wizard tool for PCI compliance from the SecurityMetrics PCI Customer Portal is a quick and easy option for Travelport-connected agents to get started and complete a Self-Assessment Questionnaire (SAQ) on their payment processing environment. Merchants and agents can then show proof of compliance through the completion of an Attestation of Compliance. Alexandra Fitzpatrick, VP Travelport Global Payment Solutions, commented, “The ability to demonstrate proof of PCI DSS compliance is key for agencies to be seen as trusted partners to their customers. The PCI DSS certification program in partnership with SecurityMetrics is a simple way for our customers’ businesses to operate within a compliant environment and adhere to regulations”. “We are honored to help protect agents and customers and streamline their PCI compliance process. We believe our security tools, cloud-based PCI compliance module, and award-winning 24/7 support, combine to make the best PCI solution in the world”, said John Bartholomew, SecurityMetrics VP of Technology.

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Emirates and flydubai offer seamless travel to Zagreb this winter

Emirates flydubai image

Emirates and  flydubai have announced that flights between Dubai and Zagreb in Croatia will be operated by flydubai from December 2018 to March 30 next year after which flights will be operated by Emirates. The move will ensure that capacity is deployed to best serve customer demand by maximising the frequency for passengers during the winter season. This further illustrates the passenger benefits of the strategic partnership between the two Dubai-based airlines. During this period, flight FZ1793 will depart from Dubai at 10:00 and arrive in Zagreb at 13:15 local time. The return flight FZ1794 will depart from Zagreb at 14:30 and arrive in Dubai at 23:00. flydubai will operate the route with its new Boeing 737 MAX 8 aircraft, which offers customers an enhanced travel experience including lie-flat seats in Business Class, the latest Economy Class seating, in-flight entertainment via HD touchscreens and Boeing’s innovative Sky Interior throughout the cabin. Emirates and flydubai will continue to offer a travel experience reflective of each other’s brand. flydubai’s Zagreb flights will operate from Terminal 3 at Dubai International (DXB), allowing seamless connections for passengers flying Emirates to Dubai’s ultra-modern airport.

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Emirates announces A380 aircraft to Accra, Ghana for new terminal opening

An Emirates Airbus A380

Emirates A380 aircraft will operate a one-off flight to Kotoka International Airport (ACC), Accra, Ghana on Tuesday October 2, as the global airline joins local authorities in celebrating the opening of the airport’s new Terminal 3. The airline’s flagship double-decker will become the first-ever scheduled A380 service to Ghana, with Emirates partnering with the airport to test its operations and infrastructure to accommodate an A380 service. The one-off A380 flight EK787 from Dubai, will arrive at 11:35 hours and be on ground for more than six hours before it returns to Dubai as flight EK788 departing at 17:50 hours. “We have enjoyed a close relationship with Ghana as a strategic hub to West Africa for over a decade, and are honoured to bring our flagship A380 to this vibrant city. The launch of Terminal 3 is a milestone in Ghana’s aviation history and we support every effort to facilitate greater trade links, grow tourism and boost cargo to the region. Our customers are at the heart of everything we do, and our trademark A380 experience is very popular with our customers including Ghanaians who have flown on it to popular destinations like London, Beijing and Guangzhou. We take great pride in showcasing our unique products and services on this aircraft such as the Onboard Lounge and Shower Spa, to travellers between Dubai and Ghana for the first time,” said Orhan Abbas, Emirates’ Senior Vice President, Commercial Operations – Africa.

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Etihad Airways launches WhatsApp service

Etihad--logo

Etihad Airways has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the messaging app. The new service, which is the latest element of Etihad Airways’ digital strategy, will provide an enhanced offering to premium guests when they are at Abu Dhabi International Airport, allowing them to chat with the airline’s agents about their flights in a fast, personal, and efficient way. In addition to communicating with customer service agents, the WhatsApp Business solution will be expanded in the future to enable guests to receive important messages like flight reminders by opting into WhatsApp communications on the Etihad Airways booking confirmation page. Robin Kamark, Etihad Airways Chief Commercial Officer, said, “The new WhatsApp Business solution will provide Etihad Airways’ premium guests with immediate contact with the airline, using the very latest technology. Air travellers around the world use WhatsApp in their daily lives and so it is an ideal channel for them to communicate with the airline and receive the latest information about their travel journey.” Etihad Airways offers several real-time channels for guests to contact the airline, including the @EtihadHelp and @EtihadPremium accounts on Twitter, and the airline’s Facebook page. During the initial trial phase, the Etihad Airways WhatsApp number will be exhibited in Premium check-in at Abu Dhabi Airport.

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Emirates adds flights to Paris, Lyon

Emirates in Nice

Emirates has announced that it will introduce two additional flights to Lyon and one to Paris per week, complementing its existing schedule and providing more choice and convenience to travellers. The increase in frequency from five to seven between Lyon and Dubai will see the route become a daily service, while the extra flight to Paris brings to 21 the number of flights per week to the French capital, offering travellers three flights per day. The Lyon flights will start on August 2, 2018, and will operate on a Tuesday and Thursday at the same time as the current flights, which depart Dubai as EK081 at 1435hrs and arrive in Lyon at 1930hrs. The return flight, EK082, leaves Lyon at 2155hrs and arrives in Dubai at 0615hrs the next day. Both flights will be operated by an Emirates Boeing 777-300ER in a three class cabin configuration, with eight private suites in First Class, 42 lie-flat seats in Business Class and 304 spacious seats in Economy Class. The additional Paris flight will start on August 7, 2018, and will operate as the third daily every Tuesday morning. Flight EK071 will depart Dubai at 0405hrs and arrive in Paris at 0925hrs, while the return flight leaves Paris at 1125hrs and arrives back in Dubai at 2000hrs. As with Emirates other flights between Dubai and Paris, the airline’s flagship A380 will be used on the route. It will also have a three class cabin configuration, with 14 privates suites in First Class, 76 lie flat seats in Business Class and 429 seats in Economy Class.

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Emirates unveils new lounge in Cairo airport

New Emirates Lounge

Emirates has opened its new dedicated lounge at Cairo International Airport which is now open to Emirates First Class and Business Class customers as well as Platinum and Gold members of Skywards, the airline’s loyalty programme. Reflecting the airline’s ongoing commitment to Egypt, the Emirates Lounge in Cairo represents a US$ 3.6 million investment to provide premium customers with a seamless and enjoyable journey. Catering to three daily flights, the lounge offers customers even greater levels of comfort, hospitality and convenience as they start their Emirates experience in Cairo. Located at Departure Terminal 2, Level 2, above the secondary security check & Duty Free area, Emirates’ customers can look forward to relaxing, unwinding and enjoying award-winning service and cuisine. The lounge was formally opened with a ribbon-cutting ceremony led by Eng. Ahmed Youssef, Chairman of the Egyptian Tourism Promotion Board; Mohammed H Mattar, Emirates’ Divisional Senior Vice President – Emirates Airport Services; Thani Al Ansari, Country Manager, Egypt, Emirates. The opening was also attended by Montaser Manaa, Civil Aviation Authority VP and Khaled Abdel Monem, Chairman of Central Air Transport Administration. The interior design in the Emirates Lounge reflects a new contemporary and fresh design. The Lounge offers seating for up to 152 customers, covering an area of 880sq.m. The lounge will provides premium passengers with a relaxing ambiance, luxurious facilities and amenities, LED TVs, comfortable leather armchairs, a choice of formal and relaxed seating, bespoke artwork, and separate male and female prayer rooms.

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Dubai International welcomed over 36 mn passengers in 2018

Dubai airport image

Dubai International (DXB) welcomed 36.9 million passengers during the first five months of 2018, according to the monthly traffic report by Dubai Airports. DXB welcomed a total of 36,943,613 passengers during the first five months of 2018 compared to 36,969,594 passengers recorded during the same period last year, a marginal contraction of 0.1%, largely due to the impact of Ramadan which fell in May this year. Passenger traffic for the past 12 months totalled 88,216,118, up 2.6% compared to 85,974,096 recorded during the corresponding period in 2016-2017. In May, passenger numbers totalled 6,589,264 compared to 6,850,052 recorded during the same month last year, a contraction of 3.8% due to lower volumes traditionally experienced during Ramadan. Average monthly traffic volumes have however remained high in 2018 at 7.4 million passengers. Eastern Europe was the fastest growing region in May with 19.4% growth, thanks to robust growth on routes to Croatia, Bulgaria, Serbia and Romania and the launch of flydubai’s new services to Krakow in Poland. CIS was the second fastest region (11.3%), followed by Africa (9.9%) – where Nigeria and Egypt recorded strong growth during the month. India was the top destination country with a total of 1,041,258 passengers, followed by Saudi Arabia (495,242), and the UK (429,893), while the top cities for passenger volumes were London with 262,913 passengers, Mumbai (213,056) and Jeddah (179,756). Flight movements during the month under review totalled 32,620 compared to 34,544 during May 2017, a drop of 5.6%. The hub’s efficiency increased as the average number of passengers per flight was 209 during May, up 2% compared to 205 during the same month last year.

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Etihad’s Abu Dhabi Pass to provide special offers

Etihad--logo

Etihad Airways has added more options to its “Extraordinary Abu Dhabi Pass” including restaurants, leisure attractions and a five-star hotel, to provide visitors arriving in Abu Dhabi with more exclusive discounts and special offers. On dining experiences, visitors can now also look forward to a 20 per cent discount off various dining outlets in Yas Mall, including Fish & Co, Greek, Al Fanar and more. Adventure seekers will benefit from a 20 per cent discount on Leisure Train Tourism tours in Al Ain and a generous 50 per cent off Hala Abu Dhabi tours, including the Story of Abu Dhabi City Tour, Morning Desert Drive and Desert Sunset Drive & BBQ experiences. For an award-winning beach resort experience, guests at Park Hyatt Abu Dhabi will enjoy a 20 per cent discount on accommodation (inclusive of breakfast), across all food and beverage outlets, and at its signature Atarmia Spa. To qualify for discounts or special offers, visitors simply have to keep their Etihad Airways issued boarding pass (branded or non-branded) and present it at participating retailers to receive their discount. Tim Burnell, Etihad Airways Vice President Marketing, said, “Etihad is delighted to increase the number of exclusive discounts available with The Extraordinary Abu Dhabi Pass. Guests now have even more offers and opportunities to explore Abu Dhabi for less this summer, and discover for themselves the wealth of exciting opportunities our dynamic capital, and wider emirate, has to offer.”

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