Category Archives: Aviation

Despite the widespread adoption of Airline Loyalty Programs (ALP), the results of the recent survey reveal passengers feel unable to make the most of them with over half (58%) unsure where they can redeem points and 64% unaware of the value of their points in the UAE and Singapore. A survey was conducted online by YouGov. The study polled 1500 travellers from Dubai, Hong Kong and Singapore who have travelled by air in the last 18 months. In Dubai there is a high adoption of loyalty programs in general, with more than half of respondents here already a member of airline loyalty programs. More travellers prefer travelling for leisure with family/partners/alone. This market shows the highest willingness for ALP among the non-members, however, has the lowest awareness of the redemption process. There is a high adoption of loyalty programs in Dubai, with more than half of respondents are already a member of an ALP – with respondents citing class upgrades, discounts on travel experiences and exclusive lounge access as the most appealing elements of an ALP. However, of the markets surveyed, Dubai travellers were the least aware of the redemption process. Conversely, in Dubai non-members were the most willing to try an ALP. Infrequent flying and insufficient knowledge of ALP benefits were the top barriers to membership. Free seat reservation and great customer experience were deemed to be the main motivating factors to join. Overall, more than half of respondents said they are looking for more customised experiences – in particular flexible bookings, access to travel documentation and additional discounts. Almost six in ten (58%) agreed they are more likely to buy additional services from an airline when targeted with …

flynas announced the launch of direct flights connecting Bishkek and Osh in Kyrgyzstan and Almaty in Kazakhstan to Jeddah in addition to increasing the frequency of flights between Tashkent, the capital of Uzbekistan and Jeddah, in line with the partnership agreement with the Air Connectivity Program (ACP).  This strategic collaboration between flynas and ACP, established in April this year, is a significant milestone in increasing the Kingdom’s tourism growth and strengthening the ties between Central Asia and Saudi Arabia. Starting on August 20th, flynas will commence direct flights from Osh, the second-largest city in Kyrgyzstan. Subsequently, on September 2nd, the leading LCC will launch flights from Bishkek, the capital of Kyrgyzstan, to King Abdulaziz International Airport in Jeddah. These routes will operate with three weekly direct flights, resulting in a total of six weekly flights between the two cities. Additionally, flynas will further strengthen connectivity between Almaty and Jeddah, with the introduction of two weekly direct flights commencing from the 2nd of September. This expansion aligns with the Saudi ecosystem’s broader efforts to attract 100 million annual tourists to the Kingdom by 2030. Starting from August 20th, visitors from Tashkent can benefit from increased options as flynas enhances its offering with an upgrade to three weekly direct flights to Jeddah, building on the success of the route’s initial launch on September 14th, 2022. This milestone was made possible through the collaboration of a thriving domestic ecosystem and ACP’s expertise in developing robust air routes and ensuring their resilience. Currently, flynas operates an extensive network that spans over 70 domestic and international destinations, with a frequency of 1,500 weekly flights. Since its inception in 2007, flynas has flown over 60 million …

Adnan Kazim, Emirates’ Chief Commercial Officer said: “We have a long-standing history of partnerships that have reshaped the way people travel around the world. It’s a reflection of our commitment to providing our customers greater flexibility and confidence when planning their travel itineraries through leveraging the strength of our partners’ complementary route networks. It’s also helped to enhance Dubai’s connectivity to the world, providing direct and indirect links to over 800 cities, generating more tourism to our hub and boosting business and trade opportunities. These partnerships have also supported inbound tourism to over 100 countries through opening up connection opportunities and smoother journeys via the exclusively served points of our partners.  As we enter the next phase of growth for Emirates, codeshare and interline partnerships will be a critical component of our future success and a core part of our commercial strategy, and we’re working hard to develop them even further to offer a huge choice of onwards destinations for our customers.” On an average week, over 50,000 travellers connect to their destination of choice on codeshare or interline flights operated by Emirates’ many partners. The airline’s numerous partnerships developed over the years have helped fuel its growth, enabled frictionless connectivity for customers, bolstered loyalty reciprocity and tapped into unique markets that have generated new traffic flows. While Emirates’ business strategy has always been to grow organically, its strategic partnerships like interline agreements and codeshares help to expand its global footprint, enabling the airline’s customers to reach places far beyond its own network. Emirates will continue evolve its partnership strategy by broadening many of its interline partnerships to full-fledged codeshare agreements, and strengthening its existing codeshares to build on its …

SalamAir commenced weekly flights to and from Fujairah starting yesterday. This expansion not only broadens travel possibilities, but also links customers from Fujairah through Muscat International Airport to a number of global destinations on SalamAir’s network. This marks a significant milestone for the Oman-based low-cost carrier as it expands its network and continues to offer affordable fares while adding tourist and regional-friendly destinations to its network. Passengers from Muscat can look forward to four weekly flights on Mondays and Wednesdays, providing easy access to Fujairah’s stunning scenery and rich culture, making it perfect for a quick getaway. Passengers from Fujairah now have options of non-stop flights to Muscat and onwards to over 39 destinations to choose from. SalamAir is committed to offering passengers a comfortable and enjoyable experience. “We are thrilled to offer our passengers more travel options as SalamAir continues to grow and expand our network,” said SalamAir CEO Captain Mohamed Ahmed. “We see Fujairah as an important destination for us with much potential for passenger movement, and we are proud to add it to our network giving customers from Muscat and Fujairah more choice, convenience, and value for money travel.” The event held at Muscat International Airport ushered passengers to Fujairah with a cake-cutting ceremony followed by welcoming them onboard the flight with the distribution of traditional Omani Halwa and Coffee. Media and Airport officials were delighted to be part of these connecting routes between Muscat to Fujairah. The inaugural flight to Fujairah was met with excitement and celebration as passengers from Muscat were welcomed with traditional Emirati hospitality upon arrival. The event was attended by senior officials from both SalamAir and Fujairah International Airport, who expressed their excitement …

In time for a busy summer period of travel, Emirates has partnered with Extime in Paris Charles de Gaulle airport, to offer premium travellers a new exclusively dedicated lounge space in Terminal 1, while the renovation of Terminal 2 continues. As one of the only carriers to have an exclusive space in Terminal 1 for customers, Emirates will be offering passengers an elegant private lounge with a total of 155 seats, indoor and outdoor space and an outstanding food and beverage selection. Serving an average of 190 customers a day, the dedicated lounge will facilitate Emirates customer comfort and refreshment until flight operations move to Terminal 2 in July 2024, and a newly constructed Emirates Lounge opens. Emirates’ customers will be able to sample a wide array of culinary indulgences across breakfast, lunch and dinner, including French favourites from the menu such as Croque-monsieur, crêpes and French financier, and international dishes of salmon tikka, fish tajin, butter chicken and beef stroganoff. The lounge is staffed by experienced professionals from Haute Hospitalite. With a bright and airy bistro feel, the chic lounge features wood and leather accents, against a backdrop of warm white tones, green topiary and contemporary light fixtures. Customers can refresh in showers and washrooms, connect to complimentary Wi-Fi, read up on the news, and enjoy a plentiful buffet and alcoholic beverages from 6am to 9:30pm daily. The dedicated lounge for Emirates customers will also be fully accessible to people with reduced mobility. Securing an exclusive lounge within the limited space of Terminal 1 demonstrates Emirates commitment and investment in providing high quality experiences for premium travellers and frequent flyers, in addition to highlighting the strong partnership between Emirates …

Emirates has launched an on-demand regional charter service, offering flexibility, convenience, privacy and comfort for customers who want to make short trips in the GCC from Dubai’s Al Maktoum International Airport (DWC). Operated by the airline’s Phenom 100 twin-engine aircraft, customers can fly to a wide range of GCC destinations both within and outside of the Emirates network, with quick turnarounds to points in the Kingdom of Saudi Arabia, Bahrain, Kuwait, Oman and within the UAE*. The aircraft seats up to four passengers*, and travellers on the short flights will be offered a well-stocked hamper of light bites and refreshments. Each passenger can check in one medium-sized bag weighing up to 15 kilograms, in addition to a carry-on handbag. Customers are encouraged to consult with their assigned booking representative or travel agent if they have any special requests. The services offer discerning travellers with busy schedules privacy and a high level of flexibility, with a hassle-free ground experience. In Dubai, customers can expect Emirates Chauffeur Drive Services to transport them to DWC, and VIP treatment upon arrival with a dedicated representative who will support them throughout the airport journey, ensuring minimal pre-flight wait times. At their destination, customers benefit from fast on-ground escorted arrival and quick VIP clearance at customs and immigration provided by private terminal service partners. They will also have access to the private terminal lounge upon arrival. ** Customers wishing to book the regional charter services can contact eejet@emirates.com or their preferred travel agent. *Subject to prevailing operating conditions ** If VIP terminal is equipped with lounge

SalamAir announced non-stop flights between Bahrain and Salalah. The new service will commenced last week, supporting the Khareef season. The non-stop flight will operate once a week from Bahrain to Salalah every Wednesday and from Salalah to Bahrain every Saturday, In addition to the daily flight via Muscat International Airport. The non-stop flights will offer many opportunities to plan the season’s adventures. SalamAir’s commitment to serving the Salalah Airport is further highlighted by its non-stop flights from Salalah to Muscat, Suhar, Medina, and Calicut. With the addition of the Bahrain route, SalamAir now offers more choices and convenience to travellers. Commenting on the expansion, Captain Mohamed Ahmed, CEO of SalamAir, said, “We are thrilled to announce the launch of our new non-stop service between Bahrain and Salalah. This new route will strengthen the commercial and tourism ties between Oman and Bahrain, and we are proud to be a part of this effort.” Salalah, known for its lush greenery and moderate climate during the Khareef season and its wide variety of hotels and accommodations that can meet different tourists budgets and expectations , is popular among travelers from Bahrain seeking regional adventures. With this new non-stop route, SalamAir aims to provide travelers with a hassle-free and seamless experience, improving connectivity and ease of access for both countries. Now, the SalamAir network consists of 39 destinations; SalamAir flies to domestic destinations, including Muscat, Salalah, Suhar, Duqm, and Masirah, and international destinations Dubai, Fujairah, Doha, Bahrain, Kuwait, Dammam, Riyadh, Jeddah, Madinah, Shiraz, Tehran, Mashhad, Istanbul, Rize, Trabzon, Alexandria, Beirut, Almaty, Baku, Kuala Lumpur, Prague, Sarajevo, Bangkok, Phuket, Colombo, Chattogram, Dhaka, Kathmandu, Karachi, Multan, Sialkot, Lucknow, Jaipur and Trivandrum. SalamAir flies directly from Suhar …

Emirates celebrated the launch of its Premium Economy offering in Singapore, with a tour of one of its enhanced four-class A380 aircraft. On a four-class Emirates A380, the Premium Economy cabin is located at the front of the main deck with 56 seats laid out in a 2-4-2 configuration. In the cabin, every inch of space anticipates customer needs with a generous seat pitch and width for working and relaxing, and customised features that offer function and convenience like in-seat charging points and a side cocktail table. The experience is rounded off with expertly curated in-flight amenities, an inventive menu, and extensive beverage options. Emirates Premium Economy is deployed on flights EK 354 and EK 355 between Singapore and Dubai. The event kicked off at the Emirates Lounge at Changi Airport Terminal 1, after which guests were given a guided tour of the brand new product, as well as the enhanced interior across all cabin classes on board the Emirates A380. Guests took in the highlights of the exclusive premium economy experience that awaits travellers. Tickets can be purchased on emirates.com, the Emirates App, at Emirates sales offices, and via both online and offline travel agents. Travellers are also encouraged to check the Emirates website for the latest travel requirements.

Saudi Arabian Airlines (SAUDIA) continues to implement its operational plan for Summer 2023 by providing over 7.4 million seats for domestic and international routes during July and August, a 10% increase compared to the same period in 2022. The airline will operate more than 32,400 flights, reflecting a 4% increase. These measures aim to meet high demand during peak seasons and ensure smooth operations, efficient reservations for scheduled and seasonal destinations, and streamlined processes at airports. For international flights, SAUDIA is providing more than 4.2 million seats, achieving a 16% increase. Additionally, the airline is introducing over 14,800 flights , reflecting a 15% increase. On domestic routes, over 3.2 million seats will be available through 17,600 flights. The operational plan for the summer of 2023 is continuously monitored by dedicated teams to evaluate its performance. Captain Ibrahim Koshy, CEO of SAUDIA, emphasized the airline’s extensive experience in managing operations throughout the year, especially during peak seasons. The plan includes increasing flights, seat capacity, and introducing seasonal destinations to meet guests’ needs while providing excellent services. He also acknowledged the various challenges in the aviation industry. One upcoming challenge is managing the departure of Hajj pilgrims from Makkah. The airline has implemented comprehensive procedures and prepared the necessary facilities to ensure a successful summer season and Hajj pilgrimage. SAUDIA relies on its young fleet and dedicated team from Saudia Aerospace Engineering Industries (SAEI) to maintain on-time performance of the aircraft. Earlier this year, SAUDIA Group announced the addition of 25 new international destinations, expanding its network to over 100 destinations. This expansion aims to provide more options for travelers and to connect the world with Saudi Arabia. As part of the …

EGYPTAIR announced that it will operate to Manchester, England, starting from 15th July, in light of its continuous efforts to stimulate tourism and travel, and to upgrade its airline network. The new route represents additional expansion points to EGYPTAIR’s network in Europe and serve new customers of the company around the world. It will operate 5 weekly flights to Manchester, England, starting from July 15, on Tuesdays, Thursdays, Fridays, Saturdays and Sundays with its B737-800NG , The outbound flight is at 10:00 am , Cairo time  , Flight No. MS781, arrives at 1:30 pm , Manchester time. EGYPTAIR customers can book their tickets on the two new routes through the EGYPTAIR website, Egyptair.com , EGYPTAIR offices around the world or travel agents.