Tag Archives: Omeir Travel Agency

Omeir Travel Agency has extended its partnership with Amadeus Gulf to expand the agency’s integrated travel services and digital solutions offering for its customers. Under the three-year agreement, Omeir Travel will leverage cutting-edge travel technology solutions aimed at maintaining the agency’s competitive edge. This includes driving automation across the agency’s operations and optimising intelligence tools in order to improve product customisation and enhance customer experience. The latest agreement will also see Omeir Travel diversify its capabilities in online and retail shops. Abdulla Bin Omeir, CEO, Omeir Travel Agency said, “In our efforts to deliver exceptional customer experience, we have embarked on a journey of digital transformation for our business. With Amadeus as our technology provider, we are confident that we can stay agile and adapt to the fast-changing needs of our customers.” According to Graham Nichols, Managing Director, Amadeus Gulf, “We are delighted to renew our long association with Omeir Travel as they embark on this exciting digital project. We will bring our vast worldwide on-line experience and technology to support them fully throughout their transformation. This new agreement demonstrates the confidence that they have in our technology, service and support.”

Over 150 industry experts, trade partners, and delegates from leading travel agencies, from across the UAE joined Air Canada in celebrating the airline’s 80th anniversary at Palace Downtown Dubai. While the airline’s Country Manager for UAE /GCC Deepu Cyriac welcomed all the invitees at the event, Air Canada’s Director Sales EMEAI Margret Skinner thanked the attendees for their support and also revealed some new products available on board. His Excellency Emmanuel Kamarianakis, Consul General – Consulate General of Canada to Dubai and Northern Emirates, addressed the gathering and stated the many interesting facts about different parts of Canada and the reason to visit them. Ten agencies which were recognised as top players at the event were: Dnata, Orient travels, Nirvana Travels, Kanoo Travels, Al Naboodah Travels, SNTTA, Akbar Travels, Omeir travel agency, ATPI, and Al Rostamani Travel and Holidays.

With 40 multilingual staff that operates 24 hours a day with the aim of serving customers as an outlet, Omeir Travel Agency, the flagship company of the Omeir Bin Youssef Group, has invested AED 4 million for upgrading its high tech call center in Abu Dhabi and Al Ain. The upgraded call center in Abu Dhabi has extending support to all the services, and guarantee easy accessibility and better overall customer experience. The call center is equipped with the state of the art Cisco Call Center solutions with professionally trained customer care agents to work seamlessly and round-the-clock with customer demands and business needs, ranging from general queries related to visa, travel insurance, ticketing to hotels and holidays and more. Customers can choose to visit the call center directly to discuss or can call the call center.