Tag Archives: Hamad International Airport

The Qatar Research, Development and Innovation (QRDI) Council’s flagship program, Qatar Open Innovation (QOI), has recently announced three Innovation Opportunities in collaboration with MATAR. Through Innovation Opportunities, QRDI Council has partnered with MATAR, the Qatar Company for Airports Operation and Management, to drive innovation within Qatar and tackle major asset management challenges. the launch of three innovation challenges aimed at finding groundbreaking solutions to critical issues faced by the aviation and sustainability industries. Playing a critical role in managing and operating Hamad International Airport (DOH) since the facility’s inception in 2014, MATAR continues to elevate the aviation industry with its renowned forward plans and investments – winning multiple awards and accolades in the process. Mrs. Haya Al-Ghanim, RDI Program Director at QRDI Council, commented: “Here at QRDI Council, our mission is to support the sustainable management of Qatar’s innovation echo systems through research and technological solutions. Our vision aligns with the Qatar National Vision 2030 and the Second National Development Strategy is to create a locally empowered, globally connected RDI ecosystem that propels Qatar’s social and economic future.” “We are excited to collaborate with MATAR and announce the first three of these pioneering challenges, which aim to increase accessibility for persons with disabilities, enhance customer experience in car parking facilities, and enable predictive management capabilities for asset intensive industries. Together, we are shaping a brighter and more inclusive future for Qatar and beyond,” she added. Suhail Kamil Kadri, Senior Vice President of Technology and Innovation at Hamad International Airport, said: “We stand at the intersection of digital innovation crafting a future that elevates the industry and customer experience. Through our collaboration with QRDI Council, our vision resonates with Qatar’s commitment …

Hamad International Airport continues to provide a seamless and convenient arrival experience by implementing several procedures to welcome arriving citizens and residents. For the convenience of passengers, the airport advices passengers who are eligible to use the e-gates at the arrival immigration hall. Passengers are reminded that checked-in luggage that are oversized or of irregular shape will arrive at separate dedicated baggage reclaim belts. It is also advisable to securely pack fragile items in hard-shell case bags and check the bag tag to verify ownership before reclaiming the bags. Hamad International Airport offers passengers a wide variety of ground transport options that seamlessly connect the airport and the city. The bus pavilion and taxi pavilion are located on either side of the arrival hall. Passengers are advised to use taxis from the taxi pavilion as these authorized taxis are subject to high quality & performance standards and a robust lost and found policy. The metro station is a short indoor walking distance from the airport terminal and operates every 3 minutes, connecting the airport to popular spots around the city. The short-term car park can be utilized for smooth passenger pick up from the terminal. Car rental and limousine services are all conveniently located close to the arrival hall. Passengers that availed the valet service will be able to pick up their vehicles at the departure’s curbside, upon their arrival. As always, airport staff are available to assist passengers round the clock. Hamad International Airport welcomes residents back and wishes all its little passengers an enjoyable return to school.

Hamad International Airport (DOH) is elevating its passenger’s airport experience with the introduction of innovative digital wayfinding. QR Codes are leveraged to provide easy to use wayfinding solution through different digital touchpoints conveniently located across the airport’s expansive terminal. Whether trying to navigate from ORCHARD to LampBear, wanting to try one of the many dining or retail experiences at the airport or finding a departure gate, passengers will experience frictionless wayfinding. The QR Codes are available across the airport through Flight Information Display Screens, Passenger Digital Assistance Kiosks and other key touchpoints, to further assist passengers with their wayfinding requirements. The new digital solution is compatible with all mobile devices and passengers can seamlessly connect to Hamad International Airport’s next generation Wi-Fi to use this service. Commenting on this new digital service, Mr. Suhail Kadri, Senior Vice President of Technology and Innovation at Hamad International Airport said: “We are constantly reviewing and evaluating our multiple digital touchpoints for passengers to ensure we meet their requirements. By investing and utilizing the latest innovative technological solutions and listening to global passenger requirements at our airport, we will continue to set and exceed industry standards.” Digital Concierges located at ORCHARD include information about retail and F&B offering, flight information, relaxation and rejuvenation options and attractions at the airport. Travelers can scan the QR code to navigate to their chosen point of interest on their mobile. The airport has also introduced the Passenger Digital Assistance Kiosks which are located at the North Plaza of the airport, and around the iconic LampBear to further enhance passenger experience. As part of the airport’s digital transformation strategy, Hamad International Airport is constantly investing in the latest technology …

Hamad International Airport (DOH) has announced it has relaunched its convenient premium valet parking services, now offering even greater value-added benefits to its ever-growing number of passengers. The service, available at the departure curbside near gate 1, is limited to those staying for a minimum of one day. In addition to securely parking vehicles in the premium car park within the short-term parking area, passengers can now avail the following unique benefits: Drop-off at the Departures curbside near gate 1 at the dedicated valet parking slot. Passengers will be welcomed by valet staff who will provide instant assistance. Complimentary porterage service available for departing passengers with luggage. Complimentary exterior vehicle wash. Continuous communication with valet staff for the duration of the service. Vehicles will be ready for pick-up at the departures curbside upon arrival. To ensure the utmost convenience for passengers, the premium valet service is a ticketless and cashless process. Passengers will receive an e-ticket via WhatsApp or SMS to retrieve their vehicles. Since its inauguration in 2014, Hamad International Airport has been committed to providing exceptional experiences for all its visitors and passengers. As the gateway to the State of Qatar and the Middle East, the airport continues to solidify its position as the airport of choice for global travelers.

Hamad International Airport (DOH) continues its impressive growth in passenger traffic as it records promising numbers in the first half of 2023. The award-winning airport has witnessed an influx of travelers flying to and from Doha with a recorded 33.5% increase in passenger traffic and 18.1% increase in aircraft movements from the same period last year. The airport saw a total of 20,775,087 passengers during the first half of 2023 – moving 10,315,695 passengers in the first quarter of the year and a further 10,459,392 in the second quarter. Aircraft movements during the first half of 2023 also increased compared to last year, with a total of 116,296 arriving and departing from the airport – 56,417 in the first quarter of 2023 and 59,879 in the second quarter. During the first half of 2023, Hamad International Airport handled 1,121,382 tonnes of cargo and moved 17,596,776 bags, including 11,376,483 transfer bags through its facility. The second quarter of 2023 saw the airport manage a 24% increase in passenger traffic from the same period last year, with 3,281,773 passengers in April, 3,440,047 in May and 3,737,572 in June. Aircraft movements also saw a steady increase, with 18,762 in April, 20,226 in May and 20,891 in June. In terms of total destinations during the second quarter of this year, the airport saw a total of 194 scheduled passenger and cargo destinations. Hamad International Airport’s commitment to investing in the latest technologies has allowed it to implement the advanced screening technology to reduce processing time and enhance security within the facility. The adoption of the latest screening equipment allows transferring passengers to keep their electronic devices, along with liquid containers in their hand luggage. …

Hamad International Airport (HIA) has officially launched an innovative ‘Digital Twin’ initiative as part of its smart airport program. This Digital Twin provides a real-time view of the airport through an intuitive 3D interface. Its powerful analytical engine integrates information from multiple airport systems to provide intelligent recommendations to help optimize operations. The development combined 3D modelling techniques, data-analytics, and Artificial Intelligence to deliver improved, faster and data-driven decision making. The Digital Twin manages aircraft stand conflicts, enables effective responses to alerts and monitors the health of critical airport assets. Additionally, it effectively utilizes the right data at the right time to allow optimization of resources to minimize asset downtime. The airport industry is increasingly recognizing the potential of Digital Twin technology to support critical airport operations. HIA’s Digital Twin initiative has been recognized as the ‘Smart Solution of the Year’, earning it an award at the Qatar IT Business Awards. Senior Vice President Technology & Innovation at Hamad International Airport, Mr Suhail Kadri, stated: “Hamad International Airport, in conjunction with industry partner SITA, is actively shaping the future of the airport industry by being one of the few airports in the world to develop a functioning digital twin and experiment with challenging use cases, ushering in a new era of efficiency.” “This one-of-a-kind technology will continue to mature and radically change how operational teams across the airport consume information and make decisions. We are delighted to be first movers in this area and accelerate the adoption of this breakthrough technology, which will ultimately benefit passengers, our airline partners and all airport stakeholders,” Mr Kadri added. Hani El-Assaad, SITA President, Middle East and Africa, said: “Many congratulations to HIA for …

Hamad International Airport (HIA) is all set to become a smart airport. Every step of the on-boarding process at HIA, from check-in to boarding, will be self-service-enabled to significantly improve efficiency and reduce wastage of time, facilitating fast and seamless experience for the travellers. It will soon be introducing its next-generation self-service check-in and bag drop services, which will enable passengers to check in themselves, print their boarding passes and baggage tags, tag their bags and simply drop them off at the custom-designed bag-drop system. COO of Hamad International Airport, Badr Al–Meer, stated, “We want to be different and ensure that our passengers can self-check-in, drop the baggage and go right up to the aircraft without any human interaction. This would be phase 1 in reaching the Smart Airport standard. Phase 2 of our expansion plans includes a new terminal, the same size as that of the current airport.”

Huawei and Hamad International Airport (HIA) signed a Memorandum of Understanding (MoU), formalising a strategic partnership to enable the airport’s digital transformation. The objective is to accelerate digital transformation at Hamad International Airport and to share the solutions with the community for wider benefit of the air transport industry. The MoU between HIA and Huawei provides a broad framework for collaboration between for co-creation of innovative concepts, prototypes and solutions using cutting-edge technologies, particularly in the areas of IoT and autonomous machines, to address real business challenges and opportunities. Through this cooperation, HIA aims to improve the passenger experience, enhance security and communication, and increase operational efficiency. Commenting on the cooperation with Huawei, Eng. Badr Mohammed Al Meer, Chief Operating Officer at HIA said: “Innovative technology will continue to drive digital transformation at Hamad International Airport. Through this strategic alliance with Huawei, which also provides access to its eco-system of niche partners, we aim to accelerate our journey and to demonstrate our commitment to the industry by sharing viable concepts and solutions that may be developed through this partnership”. Xilin Yuan, President of the Transportation Sector of Huawei’s Enterprise Business Group, commented: “It is a great pleasure for Huawei to collaborate with Hamad International Airport to enable a Smart Airport that can meet the future demands of passenger flows as well as the needs of digital-savvy customers. By placing digital transformation at the heart of its commercial strategy, HIA will deliver a user-centric connected experience to continue delighting its customers.”

Hamad International Airport (HIA) has joined the top tier of global airports becoming the sixth airport in the world to receive the ‘5-Star Airport’ designation by Skytrax, the London-based aviation institute and the gold standard for conveying the passenger’s voice in airport and airline rankings. This makes HIA the first ever airport in the Middle East to earn this acclaimed title. The prestigious 5-Star Airport rating is awarded to airports achieving the highest, overall Quality Performance. The 5-Star Airport rating recognises those airports providing excellent facilities for customers combined with high quality airport staff service. Airport Quality ranking covers front-line areas for departures, arrival and transfer, including airport facilities, customer service, security, immigration, shop outlets and food and beverage facilities. The highest rating – five stars – has previously only been awarded to five other airports worldwide: Singapore, Seoul, Hong Kong, Tokyo-Haneda and Munich.

Qatar Airways has announced a code-share partnership with Air Botswana, offering Qatar Airways travellers access to three key destinations in Botswana, Africa. The partnership with Air Botswana, the national airline of Botswana, will provide Qatar Airways passengers with connections to the Botswana cities of Gaborone, Francistown and Maun via Qatar Airways’ South Africa gateway Johannesburg. Qatar Airways operates double-daily flights between Johannesburg and its state-of-the-art hub, Hamad International Airport in Doha, with onward flights to more than 150 destinations worldwide. The new code-share agreement allows business and leisure travellers fast and convenient access to the home of Botswana’s rich mineral industry, abundant game reserves, and luxury safari lodges. Botswana’s luxurious tourism experiences are complemented by Qatar Airways’ ultra-modern fleet of aircraft featuring the world’s best Business Class on services to South Africa.