Tag Archives: Hamad International Airport

Garuda Indonesia starts daily flights from Doha

Under the partnership of Qatar Airways, Hamad International Airport (DOH) announces the commencement of daily flights from Jakarta to Doha by Indonesian airlines ‘Garuda Indonesia’, further enhancing connectivity between Southeast Asia and the Middle East. This strategic partnership with Garuda Indonesia complements Hamad International Airport’s existing extensive network in Southeast Asia through its national carrier Qatar Airways, which operates three daily flights to Jakarta, three daily flights to Bali, and three weekly flights to Medan. The operation also reflects the significant increase in flight frequency between Qatar and Indonesia. Sujata Suri, Senior Vice President of Finance & Procurement at Hamad International Airport, said: “The collaboration with Garuda Indonesia marks a pivotal moment in Hamad International Airport’s strategic expansion into Southeast Asia. Welcoming Garuda Indonesia to Doha not only strengthens Hamad International Airport’s position as a global aviation hub but also deepens ties with the Southeast Asian travel industry. This partnership highlights the airport’s commitment to fostering mutually beneficial alliances that drive economic growth, enhance connectivity, and position it as the preferred gateway between Southeast Asia and the Middle East.” Meanwhile, Irfan Setiaputra, President & CEO of Garuda Indonesia says “We are very pleased to be able to add Doha to our extensive global network. There are strong business, tourism, and cultural ties between Indonesia and Qatar, and we believe this new service will further boost those activities between the two countries while offering easier access for travelers from Qatar to Indonesia, which is now one of the fastest-growing economic centers in the world. This new route marks a significant milestone for Garuda Indonesia as the national flag carrier of Indonesia, providing our passengers departing from Jakarta as the main hub …

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Hamad International Airport and Japan Airlines forge strategic partnership, launching daily flights between Doha and Tokyo

Hamad International Airport (DOH) announced the commencement of daily operations by Japan Airlines, linking Tokyo Haneda Airport (HND) in Japan with Hamad International Airport in Qatar. The inaugural flight, operated with a capacity of 203 seats, marks the first-ever flight to the Middle East by a Japanese airline – signifying a historic moment in the aviation industry. Commenting on this historic partnership, Sujata Suri, Senior Vice President of Finance and Procurement at Hamad International Airport, said: “We are thrilled to welcome Japan Airlines to the Middle East through its renowned hub in Doha. The launch of Japan Airlines’ daily flights from Tokyo Haneda to Hamad International Airport is a landmark achievement and a testament to the flourishing partnership between both Qatar and Japan. Combining Japan Airlines’ latest launch with Qatar Airways’ recent resumption to Osaka, is projected to result in a 50% increase in weekly flight frequency between Qatar and Japan, which underscores Hamad International Airport’s commitment to advancing global travel and enhancing passenger experiences”. “Our new Doha service is the first direct flight to the Middle East operated by a Japanese airline. It perfectly complements JAL’s global network and enables customers to seamlessly connect to Europe, the Middle East, Africa, and South America through our partnership with Qatar Airways, a member of the same oneworld alliance as JAL,” said Ross Leggett, Japan Airlines Managing Executive Officer, Route Marketing Senior Vice President. “The demand for business and leisure travel from Doha to Asia continues to grow, and we are excited to offer JAL’s renowned five-star service and unique approach to hospitality to even more travellers,” Leggett added. Qatar Airways Chief Commercial Officer, Thierry Antinori said: “We are very pleased to …

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Qatar Airways and Hamad International Airport welcome Iberia to Qatar

Qatar Airways welcomed Iberia’s first non-stop flight to Doha, Qatar from Madrid, Spain. Iberia’s new daily service complements Qatar Airways’ two daily flights between the capital cities of Spain and Qatar and three daily flights between Barcelona and Doha. These services expand on our commitment to the Spanish market and support our joint ambition to expand the world’s largest airline joint business between Qatar Airways, British Airways and Iberia. This addition, further cements the Skytrax “Best Airport in the Middle East”, Hamad International Airport (DOH), as a gateway to the world. Through Madrid, London and Doha, the three strategic partners offer unparalleled connectivity to more than 200 destinations in Asia, Australasia, the Middle-East and Africa, with the most efficient transfers through their five-star hubs. Whether travelling from Madrid to Bali, Sydney to Ibiza, Lisbon to Maputo, or Doha to Malaga, the combined networks will provide fast and reliable itineraries to all passengers. “As part of the unique partnership between Qatar Airways, British Airways and Iberia, passengers can enjoy the best service on the ground and in the air, while seamlessly connecting to their favourite destinations. The unique partnership between Qatar Airways, British Airways and Iberia offers more customers even greater flexibility, choice and value, and today’s inaugural flight reinforces Qatar as a destination of choice in the region, and Hamad International Airport as a global gateway.” Passengers transferring through Hamad International Airport are treated to a vast array of offerings that transform the transit experience into a seamless journey. Serving as a diverse lifestyle destination, the airport caters to all passenger profiles, ensuring a personalised and enjoyable visit. Offering a plethora of dining and shopping options to numerous spaces for …

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Hamad International Airport Reports 26.84% increase in Passenger Traffic During the Third Quarter of 2023

Hamad International Airport (DOH) maintains its performance through Q3 of 2023, reporting a substantial 26.84% increase in passenger traffic compared to the same period last year. This achievement builds upon a display of consistent growth, with a 44.5% increase in Q1 and a 24% increase in Q2. During Q3, Hamad International Airport welcomed a total of 12,706,475 passengers –with 4,305,391 passengers in July, 4,398,427 passengers in August and 4,002,657 passengers in September. The airport’s skies also bustled with activity as it reported 67,285 aircraft movements within this period, which is a 24.48% increase compared to the previous year. It had 22,598 aircraft movements in the month of July, 22,909 in August and 21,778 in September. Cargo operations at Hamad International Airport also saw significant growth in the third quarter, with 3.38% increase – amounting to a total of 590,725 tons of cargo. These numbers underscore the airport’s significance in the global logistics chain. It handled 194,268 tons of cargo in July, 195,773 tons in August and 200,683 tons in September. Some of the busiest destinations contributing to Hamad International Airport’s success in this quarter included well-established hubs such as Heathrow, Bangkok, Colombo, Cairo and Manila. The airport also experienced substantial growth in destinations including Guangzhou and Hangzhou in China, Al Qassem in Saudi Arabia, Gatwick in the United Kingdom and Denpasar Bali in Indonesia. The Qatar’s airport’s commitment to expansion is apparent in the introduction of new and resumed destinations. Lyon and Toulouse in France are the latest additions to the facility’s extensive list of connections. Additionally, flights to Birmingham, Chengdu and Chongqing have been resumed. The airport has also maintained successful airline partnerships in Q3 with a total of …

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Hamad International Airport partners with Atos and Royal Schiphol Group to implement digital passenger assistance kiosks

Hamad International Airport (DOH), in partnership with Atos and Royal Schiphol Group, introduces Passenger Digital Assistance Kiosks to enable seamless journeys for travellers. The kiosks will provide easy access to information, assist in navigation and help passengers through live video calls to customer service agents. Commenting on the new passenger experience, Mr. Suhail Kadri, Senior Vice President of Technology and Innovation at Hamad International Airport said: “The new Passenger Digital Assistance Kiosks are part of our overarching digital strategy to transform passenger experiences. We are committed to investing in the latest technology and innovative solutions; to create the most seamless airport experience for all passengers traveling from and to Hamad International Airport, we are working with industry innovation leaders such as Atos and Royal Schiphol Group.” Marc Veelenturf, CEO of Middle East and Turkey at Atos said: “Together with our strategic partner Schiphol, we are proud to have successfully delivered this solution at Hamad International Airport to improve the digital passenger experience, and to manage passenger flow more effectively especially during the airport’s critical peak periods.” The kiosks are multilingual with 20 language options, with the airport map for wayfinding. They provide information related to flights, airport services, retail and F&B outlets and passenger events at the airport. Hamad International Airport will continue to add new and strong partnerships to its portfolio with the aim to introduce innovative solutions and advanced technologies, as part of its commitment to being the industry leader, setting the benchmark for the airport industry and expanding beyond traditional solutions, to deliver an exceptionally memorable passenger experience for all travellers.

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QRDI Council launches three new innovation opportunities in partnership with MATAR to address critical industry needs

The Qatar Research, Development and Innovation (QRDI) Council’s flagship program, Qatar Open Innovation (QOI), has recently announced three Innovation Opportunities in collaboration with MATAR. Through Innovation Opportunities, QRDI Council has partnered with MATAR, the Qatar Company for Airports Operation and Management, to drive innovation within Qatar and tackle major asset management challenges. the launch of three innovation challenges aimed at finding groundbreaking solutions to critical issues faced by the aviation and sustainability industries. Playing a critical role in managing and operating Hamad International Airport (DOH) since the facility’s inception in 2014, MATAR continues to elevate the aviation industry with its renowned forward plans and investments – winning multiple awards and accolades in the process. Mrs. Haya Al-Ghanim, RDI Program Director at QRDI Council, commented: “Here at QRDI Council, our mission is to support the sustainable management of Qatar’s innovation echo systems through research and technological solutions. Our vision aligns with the Qatar National Vision 2030 and the Second National Development Strategy is to create a locally empowered, globally connected RDI ecosystem that propels Qatar’s social and economic future.” “We are excited to collaborate with MATAR and announce the first three of these pioneering challenges, which aim to increase accessibility for persons with disabilities, enhance customer experience in car parking facilities, and enable predictive management capabilities for asset intensive industries. Together, we are shaping a brighter and more inclusive future for Qatar and beyond,” she added. Suhail Kamil Kadri, Senior Vice President of Technology and Innovation at Hamad International Airport, said: “We stand at the intersection of digital innovation crafting a future that elevates the industry and customer experience. Through our collaboration with QRDI Council, our vision resonates with Qatar’s commitment …

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Hamad International Airport continues to provide an exceptional travel experience to passengers

Hamad International Airport continues to provide a seamless and convenient arrival experience by implementing several procedures to welcome arriving citizens and residents. For the convenience of passengers, the airport advices passengers who are eligible to use the e-gates at the arrival immigration hall. Passengers are reminded that checked-in luggage that are oversized or of irregular shape will arrive at separate dedicated baggage reclaim belts. It is also advisable to securely pack fragile items in hard-shell case bags and check the bag tag to verify ownership before reclaiming the bags. Hamad International Airport offers passengers a wide variety of ground transport options that seamlessly connect the airport and the city. The bus pavilion and taxi pavilion are located on either side of the arrival hall. Passengers are advised to use taxis from the taxi pavilion as these authorized taxis are subject to high quality & performance standards and a robust lost and found policy. The metro station is a short indoor walking distance from the airport terminal and operates every 3 minutes, connecting the airport to popular spots around the city. The short-term car park can be utilized for smooth passenger pick up from the terminal. Car rental and limousine services are all conveniently located close to the arrival hall. Passengers that availed the valet service will be able to pick up their vehicles at the departure’s curbside, upon their arrival. As always, airport staff are available to assist passengers round the clock. Hamad International Airport welcomes residents back and wishes all its little passengers an enjoyable return to school.

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Hamad International Airport rolls out new navigation and digital customer service solution

Hamad International Airport (DOH) is elevating its passenger’s airport experience with the introduction of innovative digital wayfinding. QR Codes are leveraged to provide easy to use wayfinding solution through different digital touchpoints conveniently located across the airport’s expansive terminal. Whether trying to navigate from ORCHARD to LampBear, wanting to try one of the many dining or retail experiences at the airport or finding a departure gate, passengers will experience frictionless wayfinding. The QR Codes are available across the airport through Flight Information Display Screens, Passenger Digital Assistance Kiosks and other key touchpoints, to further assist passengers with their wayfinding requirements. The new digital solution is compatible with all mobile devices and passengers can seamlessly connect to Hamad International Airport’s next generation Wi-Fi to use this service. Commenting on this new digital service, Mr. Suhail Kadri, Senior Vice President of Technology and Innovation at Hamad International Airport said: “We are constantly reviewing and evaluating our multiple digital touchpoints for passengers to ensure we meet their requirements. By investing and utilizing the latest innovative technological solutions and listening to global passenger requirements at our airport, we will continue to set and exceed industry standards.” Digital Concierges located at ORCHARD include information about retail and F&B offering, flight information, relaxation and rejuvenation options and attractions at the airport. Travelers can scan the QR code to navigate to their chosen point of interest on their mobile. The airport has also introduced the Passenger Digital Assistance Kiosks which are located at the North Plaza of the airport, and around the iconic LampBear to further enhance passenger experience. As part of the airport’s digital transformation strategy, Hamad International Airport is constantly investing in the latest technology …

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Hamad International Airport announces the relaunch of premium valet parking services with value added benefits

Hamad International Airport (DOH) has announced it has relaunched its convenient premium valet parking services, now offering even greater value-added benefits to its ever-growing number of passengers. The service, available at the departure curbside near gate 1, is limited to those staying for a minimum of one day. In addition to securely parking vehicles in the premium car park within the short-term parking area, passengers can now avail the following unique benefits: Drop-off at the Departures curbside near gate 1 at the dedicated valet parking slot. Passengers will be welcomed by valet staff who will provide instant assistance. Complimentary porterage service available for departing passengers with luggage. Complimentary exterior vehicle wash. Continuous communication with valet staff for the duration of the service. Vehicles will be ready for pick-up at the departures curbside upon arrival. To ensure the utmost convenience for passengers, the premium valet service is a ticketless and cashless process. Passengers will receive an e-ticket via WhatsApp or SMS to retrieve their vehicles. Since its inauguration in 2014, Hamad International Airport has been committed to providing exceptional experiences for all its visitors and passengers. As the gateway to the State of Qatar and the Middle East, the airport continues to solidify its position as the airport of choice for global travelers.

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Hamad International Airport records over 33.5% increase in passenger traffic during first half of 2023

Hamad International Airport (DOH) continues its impressive growth in passenger traffic as it records promising numbers in the first half of 2023. The award-winning airport has witnessed an influx of travelers flying to and from Doha with a recorded 33.5% increase in passenger traffic and 18.1% increase in aircraft movements from the same period last year. The airport saw a total of 20,775,087 passengers during the first half of 2023 – moving 10,315,695 passengers in the first quarter of the year and a further 10,459,392 in the second quarter. Aircraft movements during the first half of 2023 also increased compared to last year, with a total of 116,296 arriving and departing from the airport – 56,417 in the first quarter of 2023 and 59,879 in the second quarter. During the first half of 2023, Hamad International Airport handled 1,121,382 tonnes of cargo and moved 17,596,776 bags, including 11,376,483 transfer bags through its facility. The second quarter of 2023 saw the airport manage a 24% increase in passenger traffic from the same period last year, with 3,281,773 passengers in April, 3,440,047 in May and 3,737,572 in June. Aircraft movements also saw a steady increase, with 18,762 in April, 20,226 in May and 20,891 in June. In terms of total destinations during the second quarter of this year, the airport saw a total of 194 scheduled passenger and cargo destinations. Hamad International Airport’s commitment to investing in the latest technologies has allowed it to implement the advanced screening technology to reduce processing time and enhance security within the facility. The adoption of the latest screening equipment allows transferring passengers to keep their electronic devices, along with liquid containers in their hand luggage. …

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