Tag Archives: Dubai Health Authority

HealthStay.io, a member of Mohammed Bin Rashid Innovation Fund (MBRIF) Cohort 7 Accelerator, has launched its world-first artificial intelligence (AI) powered sales and booking management solution to revolutionise medical tourism in the UAE and beyond. The white label solution – hosting a strategic partnership with Dubai Health Experience (DXH), part of Dubai Health Authority (DHA) – will act as the link between medical tourists and healthcare in Dubai, automating the entire process, enabling medical tourists to select their procedure and make all necessary bookings to facilitate their visit via the international patients section of a hospitals website. Commenting on the launch, Fatima Yousif Alnaqbi, Acting Assistant Undersecretary for Support Services Sector, Chief Innovation Officer at the Ministry of Finance, and MBRIF representative, said: “We are pleased to support innovative initiatives that contribute to strengthening the UAE’s position as a global centre of excellence. It always gives us great pride to see an innovation supported under our Innovation Accelerator programme succeed. The launch of HealthStay.io, which offers solutions to enhance the medical tourism experience in our country, highlights the importance of such programmes and underscores the invaluable contribution a customised accelerator can have on our innovation ecosystem, creating positive impact on our economy.” HealthStay.io’s solution streamlines the many processes involved in medical tourism into a single automated system for patients, from selecting a practitioner to finalising flights, visas and accommodation bookings. For hospitals, with the use of HealthStay.io’s interconnected custom built CRM tool they now have a new automated system to acquire new customers, qualify leads and maximise efficiency throughout. Sean Conaty, Co-founder & CEO, HealthStay.io said: “HealthStay is an exciting example of how AI can play a key role in …

The Health Tourism Department of the Dubai Health Authority organised a webinar on Tuesday, August 11, 2020, under the theme ‘Re-energizing Medical Tourism in Dubai’. Featuring an informative session targeting the health tourism sector, the panellists included Mohamed Al Mheiri, Director, Health Tourism Department, Dubai Health Authority; Shehzad Jamal, Partner, Healthcare and Education, Knight Frank Middle East; Dr. Mohaymen Abdelghany, CEO of Al Zahra Hospital, Dubai; Andre Daoud, CEO of Medcare Hospitals and Medical Centers, Dubai; and Joe Hawayek, Senior Director, Head of Health (MEA), Aetna. During the webinar, Al Mheiri said that the healthcare providers in Dubai have exemplified their strengths and capabilities to lead the fight against COVID-19, and this is highly visible in the results of the very high rate of recovery in the emirate and in the UAE. The pandemic has paved the way for the healthcare industry to take a closer look at its capabilities to curb the spread of the disease, including the use of telehealth and the implementation of higher safety measures in hospitals to resume full outpatient and inpatient activities. The panel of experts in the webinar also discussed the opportunities available in key sources markets as the world continues to navigate the uncertainties brought about by COVID-19. It further explored the discussions on the value of second medical opinion through telehealth from the UAE’s perspective and raised the matter on international medical tourists’ coverage and the inclusion of wellness services. “The Health Tourism Department continues to raise its level of support to Dubai’s efforts of becoming the world’s most preferred health tourism destination and centre of excellence for accredited healthcare facilities. As we look beyond the COVID-19 crisis, we are poised …

The Health Tourism Department announced its participation at the World Travel Market (WTM) 2019 in London as part of its continuing efforts to promote Dubai’s leading position as a globally recognised destination for health and wellness treatments. Dubai has maintained a steady growth in health tourism and continues to enhance the experience for patients and wellness tourists. According to the Dubai Health Authority (DHA), the emirate attracted 3,37,011 medical tourists in 2018 alone, who spent a combined value of AED 1.163 billion on treatments in the top leading specialties: Orthopedics, sports medicine, dermatology and skin care, dentistry and fertility treatments. The Health Tourism Department is promoting its 70 plus Dubai Health Experience (DXH) group members’ healthcare facilities in the key source markets including GCC, Europe, Africa, Russia and China. Dubai integrates tourism activities, health & healing relaxation services in the safest and most secure environment. The Health Tourism Department has created the first tourism portal DXH.ae in the Middle East, which enables tourists or travel partners to find relevant and latest information on their entire health holiday. Linda Abdullah, Consultant at Health Tourism Department, Dubai Health Authority said, “Our participation in the latest edition of WTM forms part of our strategic efforts to further raise awareness on Dubai’s capabilities as a health destination in the travel and tourism sector. The combination of tourism, health and wellness offerings is set to increase the contribution of tourism sector to the economy. Further enhancing patient safety & experience and availability of international talent for the delivery of world-class health services are among the key pillars of Dubai’s health tourism strategy. This will help Dubai attract even more health tourists in the coming years.”

The Health Tourism Department at the Dubai Health Authority (DHA) and Emirates Holidays recently held a roadshow in Kuwait as part of its efforts to promote Dubai’s leading hospitality and healthcare services and offer a wholesome new experience to many travellers in the country planning their health rejuvenation and wellness treatments abroad. The roadshow was aimed at raising awareness within the travel sector on Dubai’s wide range of carefully-curated wellness holiday packages which include return flights on Emirates – a three-to-four-day stay at a hotel property renowned for its health and wellness facilities; a selection of spa and wellness treatments, including a health and wellness programme tailored to the client’s specific needs and daily meals. The group showcased during the roadshow the luxurious health and wellness facilities available in Dubai, including the DNA Health Center and the The Retreat Palm Dubai MGallery by Sofitel. The DNA Health Center is luxurious health clinic independently located within the Talise Spa at Madinat Jumeirah which provides a range of lifestyle medicine for wellness, healthy aging, beauty and a serene environment under one roof.

Dubai Health Authority, in collaboration with the Thumbay Group, celebrated the achievements of the emirate’s healthcare sector and recognised several game changers in the industry. His Excellency Humaid Al Qutami, Chairman of the Board and Director General, Dubai Health Authority, graced the Annual Health Awards 2018 ceremony as the chief guest. As many as 35 winners in 23 categories including private and public-sector organisations and individuals, as well as 17 legendary dignitaries were recognised for their pioneering roles in shaping the healthcare industry of the region. Dr. Thumbay Moideen, Founder President of Thumbay Group, was also present. “We would first like to thank you all for attending the award ceremony, symbolising a new addition to the arena of excellence, creativity and innovation that distinguishes Dubai from other international cities. We would like to congratulate the winners and thank the Thumbay Group for its cooperation with DHA and keenness in supporting the Authority’s efforts to provide a competitive environment among the health sector and its employees,” Al Qutami observed. He further added, “We derive the values of positive competition from His Highness Shaikh Mohammad Bin Rashid Al Maktoum Vice President and Prime Minister of the UAE and Ruler of Dubai. The award was also inspired by His Highness Shaikh Hamdan Bin Mohammad Bin Rashid Al Maktoum Crown Prince of Dubai and Chairman of the Executive Council.”

The Health Bank in partnership with Dubai Health Experience (DXH) has announced the launch of DXH SmartCare to provide health tourists with a single point of contact for seamless healthcare coordination, second medical opinion, flight bookings, visas, accommodation, airport transfers, leisure activities and post treatment support. Conceived by Dubai Health Authority, the DXH brand aims to strengthen the position of Dubai on the medical tourism world map. Dubai offers unparalleled access to the best in health and wellness experiences combined with world-class hospitality and integrated services along with many tourist attractions. The Health Bank provides high quality end-to-end services with excellence in customer care, through an impressive and extensive partner portfolio. Health tourists can have their medical, dental, aesthetic or wellness journey mapped out even before they travel. DXH SmartCare, which can be accessed on www.dxh.ae, offers three-tiers- Blue as the essential package offering research and referrals on treatment options, and Silver and Gold memberships providing journey planning services along with dedicated account manager, concierge and comprehensive care coordination.

The Dubai Health Authority (DHA) has launched the Dubai International Health Tourism Forum in association with Global Healthcare Travel Forum and World Health Travel Congress at the Madinat Jumeirah, Dubai. The two-day conference from February 20-21 is in line with the vision and the strategic goal of transforming Dubai into a global destination for health tourism. It comprises interactive conference, exhibition and hosted buyer programme for hospital groups, medical travel organisations and health services companies to increase their international presence and patient network, while gaining market share in this ever-growing industry. The hosted buyer programme is organised by the World Health Tourism Congress (WHTC), an exclusive congress targeted at top level senior executives from corporate buyers and government institutions from all over the world. The event attracted 80 best qualified corporate buyers mainly from the GCC area, Africa, Europe, Asia, Russian speaking countries, and North America. The hosted buyer sessions will be dedicated to pre-arranged one-on-one meeting between global corporate buyers and solution providers.

The Retreat Palm Dubai MGallery by Sofitel, the newest addition to AccorHotels’ distinctive MGallery by Sofitel collection of contemporary boutique hotels, is set to become the first holistic well-being resort in the Middle East. The new property is scheduled for soft launch in the summer of 2017 and has recently signed a memorandum of understanding (MoU) with the German Medical Wellness Association. The MoU was signed in the presence of Lutz Lungwitz, President of German Medical Wellness Association, and Vanessa Waldow, Director of Sales and Marketing, The Retreat Palm Dubai MGallery by Sofitel. This collaboration has followed the recent partnership agreement signed with Dubai Health Authority (DHA) which is set to boost wellness tourism in United Arab Emirates. Situated along the exclusive coastline of Palm Jumeirah’s East Crescent, the idyllic resort will offer guests a unique and tranquil environment in the heart of Dubai. The beachfront destination will showcase 255 luxurious rooms and suites, designed with natural elements, earthy tones and harmonizing feng shui. Guests will be able to enjoy world-class dining options, including a specialty restaurant highlighting local epicurean delicacies and a unique café offering a selection of healthy food and beverage options made from local, organic products.

Medical tourism in Dubai reportedly yielded returns of around AED1.421 billion in 2016 against AED1.40 billion in 2015, with the number of incoming wellness tourist arrivals rising to 326,640 in 2016, a 9.5 per cent growth over the previous year, states Dubai Health Authority (DHA). The much-coveted potential boasted by Dubai, particularly at the medical level, has made the emirate a sought-after destination for recuperative tourism, commented Dr Layla Al Marzouqi, Director of the DHA Medical Tourism Council. She further added that the maximum number of wellness tourists visiting the medical facilities in Dubai from outside the country were aged between 25 years and 45 years, with orthopaedics, dermatology and ophthalmology being the medical specialties that were in maximum demand. Demographically, 27 per cent of the tourists were Asians, 31 per cent Arabs and 15 per cent Europeans. Source: WAM