Tag Archives: Candice Iyog

Cebu Pacific has launched a new product that enables travellers to purchase unlimited one-way tickets within the Philippines for a low price of only AED 7 (Php 99) this May 5. The CEB Super Pass allows travellers to purchase all of the vouchers they want for a low one-way base fare, and fly whenever they wish across CEB’s widest domestic network.  The vouchers will only be available for purchase for a limited time, from today, May 5, until May 12, 2021. Travel dates for Cebu Pacific’s Super Pass will be any date from May 12, 2021 to May 31, 2022! This innovative, first-of-its-kind product provides flexibility of travel dates, affordability, and convenience for all passengers as the carrier continues to celebrate its 25th anniversary. This Super Pass, exclusively available for Philippine destinations, helps families and friends from all over the country to reconnect and discover world-class beaches and historical sites. “On our 25th anniversary, the CEB Super Pass is a timely option for guests who would want to travel whenever they want, wherever they want in the country, at a guaranteed low fare. With the widest network in the Philippines, we offer this one-of-a-kind product that enables us to fulfill our commitment of providing fast connectivity and value-for-money deals for everyone,” said Candice Iyog, Cebu Pacific Vice President for Marketing and Customer Experience.

Cebu Pacific reaffirms its full commitment to speed up its digital transformation, in line with its staunch resolve to make travel more convenient and accessible amidst the COVID-19 pandemic. CEB has taken great strides in continuously improving overall customer experience by enhancing its online booking, check-in, manage booking, as well as CEB’s virtual assistant named ‘Charlie the chatbot’. The carrier has begun ramping-up its customer-first initiatives through digital innovation in 2017—making CEB one of the first airlines in Asia to invest in an integrated facility and technology for social intelligence and customer engagement. “We are glad to have started our digital transformation journey even before the pandemic because we have come to rely on it in this new normal environment. We continue to prioritise the safety and convenience of our passengers, that is why we have accelerated our digital efforts to support contactless and self-service processes,” said Candice Iyog, Vice President for Marketing and Customer Experience, CEB. This has spurred CEB ahead of everyone else in the Philippine aviation sector in terms of keeping pace with necessary changes when the COVID-19 pandemic struck. The vital digital transformations and systems it had adopted early on—including bolstering its social media channels manned by the CEB Customer Care Agents—helped in addressing passengers’ needs amidst the pandemic. Iyog said, “Rest assured Charlie, along with our Customer Care team, are online 24/7 to assist everyone. We continue to enhance existing processes as we remain committed to empowering customers and ensuring access to the information they need anytime, anywhere, without having to call the hotline or go to a ticketing office.”  

Cebu Pacific (CEB) has launched affordable COVID-19 testing options to boost confidence in air travel. Passengers traveling from Dubai to Manila with connecting or transfer flights to select provinces in the Philippines, can now avail of antigen tests through the airline’s Test Before Boarding (TBB) initiative for only AED54 (Php700).The antigen tests, which provide results within 30 minutes, are accepted for travel to General Santos City, Butuan, Dipolog, and Pagadian. For these destinations, passengers can head directly to the Ninoy Aquino International Airport (NAIA) Terminal 3 just  a few hours before their estimated time of departure to get the test. Passengers will just have to register onsite and pay the fee to CEB’s diagnostic partner, Philippine Airport Diagnostic Laboratory (PADL). Only those holding negative test results will be allowed to board the flight. The airline’s price for the antigen test is considered the lowest in the industry, with its TBB testing facility at the NAIA Terminal 3 now open for walk-ins from 2 AM to 2 PM daily. Meanwhile, all of its other domestic and international flights, including travel between Manila and Dubai maintain the requirement of a negative RT-PCR test result.CEB has ensured this need is fully covered with RT-PCR tests for only AED 255 (PHP 3,300) via its three partner laboratories, namely: PADL, Health Metrics, Inc. (HMI), and Safeguard DNA Diagnostics Inc. (SDDI). Candice Iyog, CEB Vice President for Marketing and Customer Experience, said, “We remain committed to making flights affordable for everyone and seeing that testing is required by a number of destinations at the moment, we have partnered with accredited laboratories that may offer affordable testing options. We look forward to the day trust and confidence …

Cebu Pacific, the Philippines’ largest carrier has partnered with Al Ansari Exchange, a UAE-based foreign exchange and worldwide money transfer company to provide easy and hassle-free payment solutions to passengers in the UAE. The agreement paves the way for customers flying with Cebu Pacific to process their payments for flight tickets at any of the 188 Al Ansari Exchange branches located across the UAE, thus, providing more convenience for their travel arrangements. Travellers who prefer to pay in cash can now do so through the over-the-counter facilities of any Al Ansari Exchange, for bookings they have made through Cebu Pacific’s website or mobile app, and phone bookings, within 24 hours. Candice Iyog, Vice President for Marketing and Distribution at Cebu Pacific, said, “We are pleased to partner with one of the largest exchange houses in the UAE, with a vast network of branches. With this partnership, we’re able to provide more options to our customers which will make it even more convenient for them to avail our trademark year-round low fares.” Passengers traveling to the Philippines on the Cebu Pacific direct Dubai-Manila flight can benefit from the airline’s domestic connectivity, the widest route network within the country. Rashed Ali Al Ansari, General Manager of Al Ansari Exchange, said, “Our collaboration with Cebu Pacific is indeed another opportunity to better serve our Filipino customers who can now conveniently pay for their Cebu Pacific’s air tickets in any of our branches and benefit from our flexible and extended working hours.”  

Passengers on-board Cebu Pacific will be served all Halal-certified in-flight meals in adherence to the Hazard Analysis Critical Control Points (HACCP) system for international food safety. Moreover, these dishes come with nutritional and product information, as reference for an increasing number of health-conscious passengers on CEB. Cebu Pacific takes a step forward in enhancing passenger experience with the launch of its all-new in-flight meal selection, in partnership with Miascor Catering, a joint business venture between Miascor Holdings and  Gate Gourmet. Starting September 2017, all domestic and international flights of Cebu Pacific will be offering a fresh selection of pre-ordered meals, including 12 new dishes up for grabs. Ranging from rice meals, pasta and noodles, and premium sandwich packs, the new Cebu Pacific in-flight menu was created exclusively by Miascor Catering to the varied tastes and preferences of the CEB flier. “Guests can easily pre-order the new CEB Meals during booking, or up to 24 hours before their flights. These new inflight dishes are prepared only when pre-ordered, to provide guests with fresh and delectable meals at 35,000 feet,” said Candice Iyog, Vice President for Marketing and Distribution.