Tag Archives: Accor

Leading hospitality providers are implementing new and innovative ways to enhance guest and staff experiences with the help of unified communications and contact center solutions from Avaya Holdings Corp., a global leader in solutions, to enhance and simplify communications and collaboration for the global hospitality industry. According to IDG, 62% of businesses believe digital transformation success is defined by excellent customer experience as measured by customer satisfaction scores. “As a significant and growing global hospitality brand known for superior guest experiences across our 5,000 resorts and hotels worldwide, Accor chooses our vendors carefully,” said Denis Collette, Global Call Centre IT manager, Accor. “We have been an Avaya customer over the last 20 years and we look to Avaya for our continued growth in enhancing our guest journey. The Avaya IX Contact Centre solution is rock solid with a history of proven reliability and support.” Moxy Hotels, Marriott’s newest brand, focuses on providing fresh and innovative experiences to guests by combining stylish design and approachable service at an affordable price point. “To ensure we are giving our guests the finest experience we knew we needed a reliable, rich-feature solution that came in at a competitive price point,” said Lowell Beebe-Center, Director of Operations, Moxy Hotels. “Connectivity today is a critical aspect of the hospitality industry. It is essential to have proper infrastructure to provide the reliable services our guests need,” said Joseph Fayad, Corporate Director IT, TIME Hotels, a chain of four resort brands based in the UAE. “Our new Avaya contact centre and unified communications platform helps make it possible for the group to automate key guest services including wake-up calls, reservation reminders, and requests for information on hotel services …

The largest property of Sofitel in the Middle East, Sofitel Dubai Wafi, is expected to open in early 2019. Being developed in collaboration with development partner MKM Commercial Holdings LLC, it will feature 501 luxury guestrooms, inclusive of 86 suites — ranging in size from 55 sq. m. to 625 sq. m. — in addition to 97 studio, one-, two- and three-bedroom serviced residences, which would be operated on an extended-stay basis. Also, there will be a number of dining venues, including an Asian speciality restaurant, gastro pub, a unique destination restaurant, bar and lounge on the 43rd and 44th floors, a French lobby café, an all-day restaurant and a pool bar. Guests will also have the option to relax and unwind at the SoSpa or work out at the comprehensive gymnasium. Also a part of the property will be few outdoor pools, private cabanas and a kids club. Business travellers will have access to 10 meeting rooms, in addition to an 1115 sq. m. ballroom. Sami Nasser, Chief Operating Officer, Luxury Brands, AccorHotels Middle East, commented, “We are delighted to work with MKM Commercial Holdings, one of our long standing partners, to develop this impressive project that will undoubtedly become a future flagship for Sofitel in the region. The development of this property is aligned with our strategy to operate one of our leading luxury brands across strategic locations in the Middle East.”