Category Archives: Aviation

Emirates has taken its first steps in an innovative initiative of meal preordering, whereby customers will be able to preselect their hot main meal between 14 days and 24 hours in advance of their flight, ensuring they get their preferred meal choice every time, as well as helping to reduce food wastage. The initiative will be rolled out from 25 July onwards in Business Class, on all flights between Dubai and London Heathrow, London Gatwick, and London Stansted, adding even more benefits to the Emirates customer experience, improving time management and adding another layer of insight into meal consumption onboard. Meal preordering will be added to the existing suite of AI-enabled customer preference tracking data and cabin crew reports, which facilitate menu planning and optimal food loading to deliver the premium ‘restaurant in the sky’ inflight dining experience. Up to 14 days before a flight, passengers will be able to browse the onboard menu on Emirates.com or on the Emirates app and choose from a selection of regionally inspired dishes with locally sourced ingredients. Passengers can also pre-order special meals if required. On the aircraft, cabin crew will use a custom-built application on a device to view the meal selection and serve the passenger their choice of hot dish. Emirates plans to expand the meal preorder initiative to more routes and classes in the near future and is closely monitoring customer feedback from the initial roll out phase. The preordering meal service innovation is another addition to the convenience of digitally enabled journeys that Emirates passengers enjoy. As well as website check-in and app check-in, the option of digital boarding passes and itinerary management, passengers can also access digital menus …

Qatar Airways has begun its new direct service from Doha, Qatar to Toulouse, France, this July, marking Qatar Airways’ latest efforts to expand its network in France. The highly anticipated inaugural flight becomes the fourth destination in France after the airline’s recent additions of Nice and Lyon. Passengers were greeted with French delicacies and music at the departure gate of Hamad International Airport (DOH). Onboard the inaugural flight, QR047 carried esteemed passengers including Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, as well as the Ambassador of France to the State of Qatar, His Excellency Mr. Jean-Baptiste Faivre. The flight was received by the Ambassador of the State of Qatar to France, His Excellency Sheikh Ali bin Jassem Al Thani, and the Chairman of the Board of Toulouse-Blagnac Airport, Mr. Philippe Crébassa. The new direct service to Toulouse is operated by an Airbus A330-200, with 24 Business Class seats and 236 Economy Class seats. Synonymous with excellence, the inaugural flight included a French curated dining menu to all its passengers, as well as a box of the luxurious Pierre Hermé macarons and various other giveaways at both the departure and arrival gates to celebrate the new route. A press conference was held by Qatar Airways Group Chief Executive, H.E. Mr. Akbar Al Baker, and by the Chairman of the Board of Toulouse-Blagnac Airport, Mr. Philippe Crébassa to announce the national carrier of the State of Qatar’s expansion in the French market, as well as future collaborative opportunities between both exciting cities. Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “Qatar Airways’ expanded footprint into France will serve to strengthen the trade, tourism and …

Celebrating the history of civil aviation in Oman and its own unique journey, Oman Air has opened a first-of-its-kind exhibition at Stal Gallery in Muscat. ‘Oman Air: A Legacy in the Skies’ combines state-of-the-art multimedia, immersive displays, and an array of compelling artifacts that bring to life Oman’s illustrious aviation past and celebrate the key milestones that have shaped Oman Air into the globally recognised and esteemed brand it is today. Amouage, the Oman-based international fragrance house, is also present at the exhibition, unveiling the signature scent for Oman Air’s new on-board amenity kits. This captivating journey through time, spanning from the reign of Sultan Taimur bin Faisal to the present day, promises a truly immersive and enlightening experience for visitors of all ages. Having celebrated its 30th anniversary earlier this year, Oman Air continues to invest in its award-winning products, while redefining the art of hospitality in the skies. Most recently the airline earned the award for Best Airline Staff in the Middle East at the Skytrax 2023 World Airline Awards. Oman Air has also been announced as global airline partner for English football club, Chelsea FC, further cementing it as a leading international carrier with worldwide appeal. Entry to ‘Oman Air: A Legacy in the Skies’ at Stal Gallery (located in Madinat Qaboos) is free and visitors are welcome to explore the exhibition from Sunday to Saturday between 10 a.m. and 7 p.m.  

Dubai Aviation City Corporation through its affiliated corporation Dubai South, the largest single-urban master development focusing on aviation, logistics and real estate, announced the signing of an agreement with Dubai Insurance Co. PSC (DIN) to initiate a comprehensive Employee Protection Insurance programme for the employees of all Dubai South licensees registered under the Dubai Aviation City Corporation. This will come into effect starting August 2023. The agreement, which took place at Dubai South HQ, was signed by HE Khalifa Al Zaffin, Executive Chairman of Dubai Aviation City Corporation and Dubai South, and Abdellatif Abuqurah, CEO of Dubai Insurance, in the presence of senior executives from both entities. Dubai Aviation City Corporation as the licensing and the regulatory body of Dubai South Free Zone aims to create a protected environment for employees working within Dubai South. As such, this programme is designed to provide a safety net for employees in instances where Dubai South licensees may not meet their obligations, covering aspects such as unpaid salaries and end-of-service gratuities, repatriation costs of return for its employees or their mortal remains, and unreimbursed expenses. The programme will also be mandatory on all new employment visas and work permits, whereby employers must adopt this scheme to protect their employees. In contrast, for existing visas, this scheme will be mandatory during the renewal of residence visas. HE Khalifa Al Zaffin said: “This partnership aligns with the UAE’s strategic vision for employee rights and corporate governance. The implementation of the Employee Protection Insurance programme will significantly boost the confidence of our licensees, showcasing our unwavering dedication to fostering an exceptional working environment and reaffirming our commitment to upholding Dubai’s competitive position on the global stage.” …

Emirates is celebrating 30 years of operations to Muscat, Oman. Since the inaugural flight in 1993, Emirates has carried 4.8 million passengers to and from the Sultanate on more than 37,200 flights, connecting travelers to and from 140 global destinations. Emirates first began operations to Oman with a Boeing 777-200 aircraft with a four weekly services.  In 2019, Emirates launched the world’s shortest scheduled A380 flight, flying a distance of 340 kilometers each way from Dubai to Muscat, offering travelers the chance to experience Emirates’ iconic products and services, defined by comfort, luxury and flexibility. Over the years, Emirates SkyCargo has served as a facilitator for global trade, transporting over 155,000 tonnes of cargo to international markets. Emirates SkyCargo is supporting Omani businesses by exporting key local goods such as threads for garments to Amman, Nairobi and Pakistan as well as fresh produce such as fish, beans and vegetables to various destinations across Europe and US, in addition to the seasonal fresh beans to Japan. Creating further career opportunities within Oman, the Emirates Group employs over 40 Omanis, in multiple roles including cabin crew, pilots and other parts of the business such as Emirates Engineering, Emirates Airport Services and Airport Operations. Half of these employees have been with the Emirates Group for over 10 years, demonstrating the airline’s commitment to nurturing talent and providing a wide range of development prospects enabling employees to gain world-class expertise. Fahad Al Hassawi, Country Manager Oman at Emirates said: “Oman has been an important market for Emirates since the beginning of operations, providing flexible connections through Dubai to the wider world, for both passengers and air freight. Over the last three decades, we are …

Emirates announced that it has officially signed on as the Main Sponsor and Official Airline of the King Salman Club Cup 2023. The new sponsorship is in line with the airline’s efforts to support the Kingdom’s Vision 2030 ambitions to become a global centre for professional sport. The deal also underscores the airline’s ongoing commitment to connect with the fanbase of the 16 top-tier regional clubs from across the Arab World competing in the high-profile tournament. The announcement was revealed today at a press conference in Jeddah. Jabr Al-Azeeby, Vice President Kingdom of Saudi Arabia for Emirates Airline remarked on the new partnership: “Emirates is one of the biggest names in sports and is heavily involved in the sport of football, helping fans get closer to the action, and engaging in ways that go far beyond logo recognition. We’re committed to engaging with fans across new football frontiers by supporting the King Salman Cup 2023. We’re also incredibly proud to play a role in supporting the Kingdom of Saudi Arabia’s 2030 Vision to become a global powerhouse for professional sports. It’s already a driving force on the global stage across a gamut of sports, and the tournament is part of wider efforts to expand sports further in Saudi. Over the next few weeks of the tournament, we hope to build unique opportunities and experiences with a rich mix of top-tier clubs across the Arab World.” His Excellency Abdullah bin Saeed Aldalac, Vice President of the Saudi Sports Ministry said:  “The Vice President of the Arab Federation welcomes the partnership and confirms that it will be a successful addition to the championship.” The sponsorship deal gives Emirates extensive in-stadium brand visibility …

Despite the widespread adoption of Airline Loyalty Programs (ALP), the results of the recent survey reveal passengers feel unable to make the most of them with over half (58%) unsure where they can redeem points and 64% unaware of the value of their points in the UAE and Singapore. A survey was conducted online by YouGov. The study polled 1500 travellers from Dubai, Hong Kong and Singapore who have travelled by air in the last 18 months. In Dubai there is a high adoption of loyalty programs in general, with more than half of respondents here already a member of airline loyalty programs. More travellers prefer travelling for leisure with family/partners/alone. This market shows the highest willingness for ALP among the non-members, however, has the lowest awareness of the redemption process. There is a high adoption of loyalty programs in Dubai, with more than half of respondents are already a member of an ALP – with respondents citing class upgrades, discounts on travel experiences and exclusive lounge access as the most appealing elements of an ALP. However, of the markets surveyed, Dubai travellers were the least aware of the redemption process. Conversely, in Dubai non-members were the most willing to try an ALP. Infrequent flying and insufficient knowledge of ALP benefits were the top barriers to membership. Free seat reservation and great customer experience were deemed to be the main motivating factors to join. Overall, more than half of respondents said they are looking for more customised experiences – in particular flexible bookings, access to travel documentation and additional discounts. Almost six in ten (58%) agreed they are more likely to buy additional services from an airline when targeted with …

flynas announced the launch of direct flights connecting Bishkek and Osh in Kyrgyzstan and Almaty in Kazakhstan to Jeddah in addition to increasing the frequency of flights between Tashkent, the capital of Uzbekistan and Jeddah, in line with the partnership agreement with the Air Connectivity Program (ACP).  This strategic collaboration between flynas and ACP, established in April this year, is a significant milestone in increasing the Kingdom’s tourism growth and strengthening the ties between Central Asia and Saudi Arabia. Starting on August 20th, flynas will commence direct flights from Osh, the second-largest city in Kyrgyzstan. Subsequently, on September 2nd, the leading LCC will launch flights from Bishkek, the capital of Kyrgyzstan, to King Abdulaziz International Airport in Jeddah. These routes will operate with three weekly direct flights, resulting in a total of six weekly flights between the two cities. Additionally, flynas will further strengthen connectivity between Almaty and Jeddah, with the introduction of two weekly direct flights commencing from the 2nd of September. This expansion aligns with the Saudi ecosystem’s broader efforts to attract 100 million annual tourists to the Kingdom by 2030. Starting from August 20th, visitors from Tashkent can benefit from increased options as flynas enhances its offering with an upgrade to three weekly direct flights to Jeddah, building on the success of the route’s initial launch on September 14th, 2022. This milestone was made possible through the collaboration of a thriving domestic ecosystem and ACP’s expertise in developing robust air routes and ensuring their resilience. Currently, flynas operates an extensive network that spans over 70 domestic and international destinations, with a frequency of 1,500 weekly flights. Since its inception in 2007, flynas has flown over 60 million …

Adnan Kazim, Emirates’ Chief Commercial Officer said: “We have a long-standing history of partnerships that have reshaped the way people travel around the world. It’s a reflection of our commitment to providing our customers greater flexibility and confidence when planning their travel itineraries through leveraging the strength of our partners’ complementary route networks. It’s also helped to enhance Dubai’s connectivity to the world, providing direct and indirect links to over 800 cities, generating more tourism to our hub and boosting business and trade opportunities. These partnerships have also supported inbound tourism to over 100 countries through opening up connection opportunities and smoother journeys via the exclusively served points of our partners.  As we enter the next phase of growth for Emirates, codeshare and interline partnerships will be a critical component of our future success and a core part of our commercial strategy, and we’re working hard to develop them even further to offer a huge choice of onwards destinations for our customers.” On an average week, over 50,000 travellers connect to their destination of choice on codeshare or interline flights operated by Emirates’ many partners. The airline’s numerous partnerships developed over the years have helped fuel its growth, enabled frictionless connectivity for customers, bolstered loyalty reciprocity and tapped into unique markets that have generated new traffic flows. While Emirates’ business strategy has always been to grow organically, its strategic partnerships like interline agreements and codeshares help to expand its global footprint, enabling the airline’s customers to reach places far beyond its own network. Emirates will continue evolve its partnership strategy by broadening many of its interline partnerships to full-fledged codeshare agreements, and strengthening its existing codeshares to build on its …

SalamAir commenced weekly flights to and from Fujairah starting yesterday. This expansion not only broadens travel possibilities, but also links customers from Fujairah through Muscat International Airport to a number of global destinations on SalamAir’s network. This marks a significant milestone for the Oman-based low-cost carrier as it expands its network and continues to offer affordable fares while adding tourist and regional-friendly destinations to its network. Passengers from Muscat can look forward to four weekly flights on Mondays and Wednesdays, providing easy access to Fujairah’s stunning scenery and rich culture, making it perfect for a quick getaway. Passengers from Fujairah now have options of non-stop flights to Muscat and onwards to over 39 destinations to choose from. SalamAir is committed to offering passengers a comfortable and enjoyable experience. “We are thrilled to offer our passengers more travel options as SalamAir continues to grow and expand our network,” said SalamAir CEO Captain Mohamed Ahmed. “We see Fujairah as an important destination for us with much potential for passenger movement, and we are proud to add it to our network giving customers from Muscat and Fujairah more choice, convenience, and value for money travel.” The event held at Muscat International Airport ushered passengers to Fujairah with a cake-cutting ceremony followed by welcoming them onboard the flight with the distribution of traditional Omani Halwa and Coffee. Media and Airport officials were delighted to be part of these connecting routes between Muscat to Fujairah. The inaugural flight to Fujairah was met with excitement and celebration as passengers from Muscat were welcomed with traditional Emirati hospitality upon arrival. The event was attended by senior officials from both SalamAir and Fujairah International Airport, who expressed their excitement …