Category Archives: Aviation

The latest project implemented by the General Directorate of Residency and Foreigners Affairs Dubai (GDRFA) under the Federal Authority for identity and citizenship is the seamless passenger experience with the aid of biometrics via Emirates airline. Major Ghalib Abdulla Hassan Al Majed Al Marri – Director Business Management Department Smart Services, stated, “Our latest project from GDRFA is the passenger journey incorporation with Emirates airline. Three days prior to the passenger starting the journey, details about the passenger will be sent form the airline to the GDRFA for confirmation. Hence when the passenger arrives on the day of departure, all he or she should do is walk through the smart tunnel with no boarding pass, biometrics prior will obtain access not only through the gates but also to the lounge and the flight so that the customer has a much better passenger experience.” According to Major Al Marri, this will be introduced very soon for all the classes – Economy, Business and First Class. You will not need the boarding pass anymore to access the lounge or even the flight. Biometrics will be updated 72 hours prior to the departure of the traveller, which will enable the traveller to pass through or walk through a biometric tunnel with no documents in hand. Facial recognition will be the way forward, passing through customs, stay at the lounge; if you are not travelling in Business Class you can still enjoy the lounge by paying a nominal fee, at this point you can actually do so with no papers. 

As a result of its continuous efforts to deliver a smooth and seamless passenger experience, Abu Dhabi International Airport (AUH) will close its City Terminal, effective from 06:00 am GST time on October 3, 2019. The closure of the terminal falls in line with Abu Dhabi International Airport’s commitment to providing passengers with a streamlined and comfortable experience that allows passengers departing from the airport easy access to their flights and onward destinations. All passengers travelling from AUH are encouraged to depart directly from the airport, where they will be able to enjoy the full comfort and amenities offered to them by Abu Dhabi Airports’ staff, or to visit the conveniently located Abu Dhabi International Airport Expo Check-In, located at the Abu Dhabi National Exhibition Center (ADNEC), open seven days a week from 09:00 to 20:00 local time.

Emirates will be operating its A380 service to Cairo International Airport on October 2, 2019, making it the first scheduled commercial airline to operate an A380 flight into Egypt. With the intent to make the world’s largest commercial passenger jet a part of the airline’s scheduled service to Cairo, this inaugural flight will re-affirm the airport’s infrastructure readiness ahead of regular A380 operations. The Emirates A380 service will operate as EK 927 and EK 928, departing Dubai at 08:15 hrs and arriving in Cairo at 10:00 hrs. The flight will depart Cairo at 13:15 hrs arriving in Dubai at 18:45 hrs on the same day. All timings are local. Adel Al Redha, Chief Operating Officer, Emirates, said, “Our close relationship with Egypt spans over 30 years and we reaffirm our commitment to the country by operating our iconic A380 to Cairo. We are setting the stage to make the popular A380 experience a part of our scheduled service to Cairo. We are confident that Egyptian travellers will enjoy the Emirates A380 experience, especially our innovative products such as the onboard lounge and shower spa.”

The largest carrier in the Philippines, Cebu Pacific, has rolled out some exciting fares to celebrate this year’s  World Tourism Day. Cebu Pacific gives away Dubai-Philippines seats for less than AED300 base fare from September 26 to 30, 2019. It will cover the travel period of January 1 to March 31, 2020. Those planning to visit their loved ones and friends in the city can get deals as low as AED200 base fare for Dubai-Manila flights. Those who want to explore the Queen City of the South may also get Dubai-Cebu flights (via Manila) with a base fare of only AED279. Filipinos and UAE residents who want to discover Mindanao, meanwhile, can get exciting deals too. Dubai-Cagayan de Oro flights and Dubai-Davao flights (both via Manila) are offered for as low as AED289 base fare.

Emirates is partnering with Emaar and enhancing its presence at The Dubai Mall to connect to a broad local and international audience through interactive brand experiences like the Emirates A380 Simulator Experience and KidZania, and new Emirates Official Store retail experiences across different visitor touchpoints and shopping environments. Ultimately, the larger goal is to excite visitors across all ages by delivering a memorable, tangible piece of Emirates and tell the brand story through unique experiences and innovative travel products. The Emirates A380 Experience, the region’s only public A380 flight simulator has now been relocated to the second floor of The Dubai Mall, adjacent to the Dubai Aquarium & Underwater Zoo. Aviation enthusiasts, amateurs testing their flying abilities and those curious about the full experience of flying an A380, can take command of the cockpit for take-off, cruising and landing at thousands of international airports, including every airport in Emirates’ global network. A qualified instructor will be on hand to guide customers through the full experience. A variety of packages are available, starting from 15 minute sessions all the way to 45 minute experiences. Shoppers at The Dubai Mall will soon also be able to find Emirates Official Store products at multiple locations popular with visitors looking to discover the Mall’s iconic attractions. Families coming to KidZania will be able to shop Emirates Official Store products at the venue’s entrance, with a range of kids and toddlers Arsenal and Real Madrid kits, cabin crew uniforms and wooden airport sets. Emirates’ best-selling A380 aircraft model in the Expo Dubai 2020 livery will also be available for purchase.

Travelport further deepened its collaboration with Singapore Airlines (SIA) and the travel agency community on the implementation of SIA’s KrisConnect Programme – the airline’s initiative to leverage IATA’s New Distribution Capability (NDC) standard. Damian Hickey, Global Vice President & Global Head of Air Travel Partners, briefed representatives of around 200 agencies on Travelport’s NDC implementation roadmap for SIA at the launch of the airline’s expanded KrisConnect Programme in Singapore. He also offered a preview of the intuitive new NDC-enabled process which agencies can soon expect, as Travelport prepares to launch the next phase of its NDC delivery shortly. Since KrisConnect was first launched in late 2018, Travelport has been working extensively with SIA to integrate its NDC content, ahead of general availability from April 2020. Functionality is expected to be launched through Travelport’s NDC-enabled points-of-sale, starting with initial pilots with a small group of agency customers in the coming months. Agencies connecting to KrisConnect through Travelport will gain access to customised offerings that are tailored to customers’ needs and preferences. SIA has advised that they will also benefit from a wider range of fares and other content come April 2020. All of this will be delivered through an intuitive, user-friendly interface integrated into the Travelport systems they are already familiar with. This latest collaboration builds on Travelport’s leading momentum in rolling out NDC capabilities for the industry. Travelport was the first GDS to make a live NDC booking in October 2018, and is already connected to six airlines’ NDC content.

Emirates is once again pushing the boundaries of technology, becoming the first airline outside America to receive approval for biometric boarding from the US Customs Border Protection (CBP). Soon, customers flying from Dubai to any of Emirates’ 12 destinations in the US will be able to choose facial recognition technology at the departure gates, reducing the time taken for identity checks to two seconds or less. No pre-registration is required, and customers may also choose not to use the technology. Emirates does not store any biometric records of its customers – all the data is managed securely by CBP. The technology was piloted at the departure gates of Emirates’ flights from Dubai to New York and Los Angeles through the peak periods in July and August. The airline expects to make biometric boarding available for all its US destinations by year-end, once the equipment is in place.  Dr Abdulla Al Hashimi, Divisional Senior Vice President, Emirates Group Security, said, “Biometric boarding is one more step in streamlining processes at our hub using digital technology, saving our customers time and giving them peace of mind.” John Wagner, Deputy Executive Assistant Commission, Office of Field Operations, US Customs and Border Protection, said, “By comparing a traveller’s face to their passport or visa photo that was previously provided for the purpose of travel, we have streamlined identity verification that further secures and enhances the customer experience.”

Abu Dhabi Airports announced the commencement of four weekly flights between Abu Dhabi and Muscat in Oman with SalamAir.  The flights will take-off from Muscat International Airport (MCT) at 9:00 am every Tuesday, Wednesday, Thursday and Saturday, and will arrive at Abu Dhabi International Airport at 10:20 am. The return flights will take-off from Abu Dhabi at 11:05 am, arriving in Muscat at 12:05 pm local time. Commenting on the new route to Muscat, Maarten De Groof, Chief Commercial Officer at Abu Dhabi Airports, said, “Muscat is one of the most popular destinations among UAE citizens and residents, and these four new flights will give them new convenient options. This partnership demonstrates Abu Dhabi Airports’ commitment to continuously developing its network and connectivity, with the aim of providing travellers with ever more choices. We are always keen to attract new airlines to our airport, particularly from popular destinations, such as Oman. The new flights will contribute to the growth of the tourism industry in Abu Dhabi, a city which is already a global aviation hub, alongside a major destination for tourists and business people alike.”

Air Arabia, the Middle East and North Africa’s first and largest low-cost carrier, now offers direct flights between Sharjah and Vienna. The non-stop six-hour flight to Vienna, will operate four times a week, on Sundays, Wednesdays, Fridays and Saturdays, and will be expanded to daily flight service as of mid-December. Adel Al Ali, Group Chief Executive Officer of Air Arabia and Julian Jäger, Joint CEO and COO of Vienna Airport, officially inaugurated the new route at a press briefing in Vienna. Commenting on the inaugural launch of the route, Adel Al Ali said, “We are pleased to start our direct flights connecting Sharjah and Vienna. This new service will provide our customers in the UAE and Austria with a great opportunity to discover the beauty of both countries while enjoying Air Arabia’s value-for-money offers.” “In recent years, we have seen a significant rise in number of tourists from the UAE and Vienna is a popular destination amongst Arab travellers. The city of Vienna greatly benefits from Air Arabia’s new direct flight connection to Vienna Airport. We have registered close to 13% growth on flights to the Middle East since the beginning of the year. We look forward to welcoming even more visitors from the Middle East to this beautiful city,” stated Jäger, Joint CEO and COO of Vienna Airport.

flynas, the Saudi national air carrier and leading low-cost airline in the Middle East, announced the launch of its new direct international flights to Lucknow and Calicut in India starting from October 15, 2019, as part of its global expansion plan. This step will raise the number of flynas’ destinations in India to four after it has previously launched direct flights to New Delhi and Hyderabad. flynas will operate three weekly flights to each destination, with the first flight scheduled from Riyadh to Lucknow on October 15, while the second and third flights are scheduled for October 17 and October 18, respectively. Furthermore, flights between Riyadh and Calicut and Dammam and Lucknow will commence from October 16. flynas had recently announced the launch of its new direct flights between Riyadh and New Delhi, which started on July 1, 2019. It also announced the launch of direct flights between Riyadh and Hyderabad in June 2018 as part of its expansion strategy for the next phase which seeks to add more destinations and contribute towards doubling its number of passengers, which reached 6.6 million passengers on 60,000 domestic and international flights last year. New destinations include Lahore, Islamabad, Algeria, Erbil, Baghdad, Sarajevo, Vienna, Batumi, Tbilisi, Baku and other domestic and international destinations.