Category Archives: Agents

The World Travel & Tourism Council (WTTC) has revealed the Travel & Tourism sector in Saudi Arabia is expected to grow at an average of 11% annually over the next decade, making it the fastest growing Travel & Tourism in the Middle East. According to the forecast from WTTC’s latest Economic Impact Report (EIR), this annual growth, more than six times the 1.8% growth rate of the country’s overall economy, will bolster the economic recovery of the Kingdom. By 2032, the Travel & Tourism sector’s contribution to GDP could reach nearly SAR 635 billion, representing 17.1% of the total economy. The forecast also reveals Travel & Tourism employment could double over the next 10 years, creating more than 1.4 million jobs, to reach almost three million employed within the sector by 2032. The projections for both employment and the sector’s contribution to the Kingdom’s economy, surpass the ambitious goals set out by the government’s Vision 2030 strategic framework. By 2023, following two years of heartache, Saudi Arabia’s Travel & Tourism sector’s contribution to the national economy could surpass pre-pandemic levels, when it is projected to rise 2% above 2019 levels, to reach nearly SAR 297 billion. Employment in the sector could also exceed 2019 levels by 14.1%, creating more than 223,000 additional jobs, representing nearly more than 1.8 million by the end of next year. By the end of this year, the sector’s contribution to GDP is expected to grow 15.2% to nearly SAR 223 billion, amounting to 7.2% of the total economic GDP, while employment in the sector is set to grow by 16.1% to reach more than 1.5 million jobs. According to the global tourism body, the Kingdom, …

dnata Representation Services, part of the dnata Travel Group, is growing its partnership with the Banyan Tree Group across Thailand as the country emerges as one of the most popular international travel destinations from the GCC countries this year. dnata Representation Services has acted as exclusive sales representative in the Middle East for the Banyan Tree Group’s Maldivian properties since 2016. dnata will now provide support for a range of its popular hotels and resorts across Thailand, offering regional travellers exclusive holiday packages and dedicated local support. Its representation will cover ever-popular Banyan Tree Bangkok in the capital, and multiple properties across the country’s largest island, Phuket. This includes Banyan Tree Phuket, which recently launched a new wellbeing resort – Banyan Tree Veya Phuket – as part of its cluster; Angsana Laguna Phuket, opening this year a highly-anticipated new restaurant, ATOLL, set amidst a lagoon; alongside the Homm Bliss South Beach Patong and Cassia Phuket. dnata Travel, based across the GCC, recently announced that Thailand is the most popular holiday destination for UAE travellers for summer 2022, while the brand records a surge in popularity for travel to the country across its wider regional operations including in KSA. Sébastien Doussin, DVP – Global Ground Services & Destination Management at dnata Travel Group, commented: “As one of the Middle East’s longest-standing travel providers, we remain at the forefront of latest traveller trends across the region. Our enhanced partnership with the Banyan Tree Group, owner of some of the world’s most renowned luxury resorts, enables us to support our travellers with excellent hotel packages in some of the most sought-after travel destinations from this part of the world including Thailand and the …

Sabre Corporation has successfully integrated IATA New Distribution Capability (NDC) content from Qatar Airways (QR) to its global distribution system (GDS). After a pilot phase with agency customers in Australia and Sweden, the offers of Qatar’s flag carrier will now be rolled out successively to travel agencies across the globe starting on July 7, 2022. Travel agencies will be able to shop, book, and manage NDC offers from Qatar Airways. Access to Qatar’s content will be available through Sabre Red 360, Sabre’s agency point-of-sale tool, as well as its NDC-enabled Offer and Order Application Programming Interfaces (APIs). “We’ve been actively engaged in Sabre’s Beyond NDC program for several years and we’re proud to be the first carrier based in EMEA to make our products and offers available to the global travel agency community through Sabre’s marketplace,” said Matt Raos, Senior Vice President Global Sales at Qatar Airways. “With NDC as a part of our strategy to evolve our offering and enhance ancillary sales, we believe effective distribution in the indirect channel will become more important in the future.” With Qatar Airways’ extensive network of destinations, access to the carrier’s unique NDC content is expected to be relevant to travel buyers across the globe in the post-COVID-19 recovery period and beyond. “As the corporate travel sector continues to recover, customers are looking for enhanced shopping experiences and improved content in their marketplace,” said John Bukowski, Vice President of Distribution, Content and Sourcing at American Express Global Business Travel. “Our objective is to ensure that our customers and travelers have access to the broadest content and an unrivaled travel experience. We are excited about collaborating with Qatar Airways and Sabre to continue …

Cozmo Travel has continued expanding their reach on a global level with its strong and consistent presence in various markets despite the hardships faced by the travel industry due to the spread of Covid-19 and its resulting restrictions. On the 5th of July, Cozmo Travel celebrated the inauguration of its latest addition to their outlet chains with a branch in Naif, Dubai. The ceremony was led by Mr Jamal Abdulnazar – CEO at Cozmo Travel and as Chief Guest, Ms Huda Dawood – Country Manager UAE ,Caucasus, Kazakhstan and Uzbekistan at Qatar Airways. The newly opened outlet in Naif is the 5th Outlet in Dubai and the 20th in the UAE network. “Opening an outlet in Naif is in-line with our vision of accessibility & is a crucial step in targeting and delivering travel services to customers in an impressive trading and cultural hub” – Said Mr Jamal Abdulnazar, CEO, Cozmo Travel. Cozmo Travel branches are strategically located across the 7 emirates in order to be accessible to all customers. visit us in one of our 5 branches in Sharjah, 5 in Dubai, 3 in Ajman, 1 in Fujairah, 1 in RAK, 2 in Abu Dhabi, 2 in Al Ain & 1 in UAQ.

With borders open in full, GCC travellers are now ready to take the plunge and confident to explore the new post covid world especially as eid coupled with summer vacations sets in the region. Over the past few days the airline and hotel bookings have increased despite the fact that airline fares have increased a considerable amount. Our GCC line up of industry professionals share their observations. Mamoun Hmedan, Chief Commercial Officer and Managing Director, Middle East, North Africa (MENA) and India of Wego, “The demand for travel continues to see significant growth and recovery post COVID-19. With summer approaching, travelers began planning and booking their holidays, and we are witnessing an increase in bookings and demand for flights to and from the UAE. Travelers are also looking for new experiences and exploring places they haven’t visited before to make up for lost travel in the past two years due to the pandemic. And they are ready to spend more on leisure trips than before. Flight and hotel searches from the UAE during the month of June reached about 3 million, an increase of 77% over the same period last year. Despite the increase in airfares, we continue to see an increase in demand and people are booking longer stays. The airfares for the upcoming Eid Al Adha holiday have spiked for most destinations. If we look at the top destinations from the UAE during the Eid break, the average airfare to Egypt is $551 with an increase of 41% in comparison to the same period last year, the airfare to India is around $379 a rise of 114%, Jordan saw an increase of 45% with an average airfare of $689, …

The summer report reveals that the current enthusiasm to travel overseas is so strong that a rise in air fares has done relatively little to dampen demand. For example, the average fare from the US to Europe climbed by more than 35% between January and May with no noticeable slowing in booking rates. The report also reveals that Europe has seen the biggest tourism recovery, recording an improvement of 16 percentage points, and is now reporting the highest overall tourist arrival volumes. The European region also illustrates the widespread trend of beach destinations recovering more quickly than their urban counterparts. The continuing revival of leisure travel around the globe during the third quarter of this year (July, August and September) sets the stage for World Travel Market London – the foremost global event for the travel industry – taking place at ExCeL on 7-9 November 2022. A second, end-of-year Travel Outlook Report will be published during World Travel Market London, giving delegates the latest trends and detailed forecasts based on bookings from airlines and travel agencies. Africa and the Middle East are the regions on course to recover most strongly, with Q3 arrivals expected to reach 83% of 2019 levels. It is followed by the Americas, where summer arrivals are expected to reach 76%, Europe (71%) and Asia Pacific (35%). The impressive rebound of summer destinations such as Antalya (Turkey; +81%), Mykonos and Rhodes (both Greece; both +29%) is partly attributable to early reopening and the proactive communication of their countries.  Greece was among the first European nations to reopen to non-essential travel and has been clear and consistent in its messaging throughout the pandemic. It is interesting to note …

Sabre Corporation announced the renewal of an exclusive and a long-term agreement with El Ajouz Travel, the leading travel company in Lebanon to power the agency’s growth and recovery. The extended agreement reaffirms two decades of collaboration and was marked by a signing ceremony that was attended by executives and team members from both companies. Under this agreement, El Ajouz Travel will continue to access Sabre’s portfolio of innovative technology, including its industry-leading Sabre Red 360 platform. Furthermore, El Ajouz Travel will deploy Sabre’s Automation Hub- a series of automated processes to minimize human error, increase efficiency, and amplify customer satisfaction. ‘With its industry-leading shopping and merchandising technology, coupled with the expertise of its dedicated team, we are confident that Sabre is the right partner during this pivotal time,” said Hasan El Ajouz, Chairman, El Ajouz Travel. “We are working with them to deploy latest intelligent and innovative solutions to support our long-term goals, differentiate our travel offerings, improve operational efficiencies and boost revenue.” EL Ajouz Travel has showed resilience and steady growth and been recovering on higher rates than the Lebanese market. Its ambitious plans include continue providing exceptional travel services in Lebanon and expand its reach to regional markets. “We are thrilled to continue working with EL Ajouz Travel to achieve their growth goals as the industry continues to recover,” said Abdul-Razzaq Iyer, vice president, Sabre Travel Network Middle East. “We are committed to partnering with them and our agency community in creative ways to deliver smart and intelligent technology that meet their customers’ needs and address the challenges of today’s environment.” Sabre’s travel marketplace plays an important role in facilitating the marketing and sale of airfares, hotel …

Mamoun Hmedan, Chief Commercial Officer and Managing Director, Middle East, North Africa (MENA) and India of Wego, “The demand for travel continues to see significant growth and recovery post COVID-19. With summer approaching, travelers began planning and booking their holidays, and we are witnessing an increase in bookings and demand for flights to and from the UAE. Travelers are also looking for new experiences and exploring places they haven’t visited before to make up for lost travel in the past two years due to the pandemic. And they are ready to spend more on leisure trips than before. Flight and hotel searches from the UAE during the month of June reached about 3 million, an increase of 77% over the same period last year. Despite the increase in airfares, we continue to see an increase in demand and people are booking longer stays.” He further reiterated, “The airfares for the upcoming Eid Al Adha holiday have spiked for most destinations. If we look at the top destinations from the UAE during the Eid break, the average airfare to Egypt is $551 with an increase of 41% in comparison to the same period last year, the airfare to India is around $379 a rise of 114%, Jordan saw an increase of 45% with an average airfare of $689, the flight to Turkey is $306 with an increase of %36, $788 to Morocco with a rise of 65%, $1,900 to Thailand with a spike of %191, and flights to Lebanon from UAE recorded a 36% increase with the average airfare around $575.”

flydubai celebrated its inaugural service to Pisa, becoming the first UAE national carrier to operate this route from Dubai. The airline will operate three weekly flights from Dubai International (DXB) to Pisa International Airport (PSA). Emirates will codeshare on this route, offering travellers more seamless connections through Dubai’s international aviation hub. Flights to Pisa will operate from Terminal 3 at Dubai International. The inaugural flight arrived at Pisa International Airport (PSA) just after 12:00 local time on 24 June and was welcomed on arrival with a traditional water cannon salute and representatives from the airport and Italian government officials. On board the inaugural flight was a senior delegation led by Ghaith Al Ghaith, Chief Executive Officer at flydubai. Upon arrival in Pisa the flydubai delegation was met by an official delegation led by Marco Carrai, the president of Toscana Aeroporti. The welcome reception was followed by a press conference held at the airport. Speaking at the press conference, Ghaith Al Ghaith, Chief Executive Officer at flydubai, said: “We are excited to launch our third point in Italy this summer with our inaugural service to Pisa. Our strong business model and growing fleet have enabled us to offer passengers from across our network more choices for travel, and we can expect Pisa to be a popular destination for travellers from the UAE and GCC to discover the beauty of the Tuscany region. The start of flydubai operations to Pisa also reflects our commitment to opening up previously underserved markets and providing direct air links to Dubai. We look forward to welcoming our passengers on board.” Marco Carrai, Chairman of Toscana Aeroporti S.p.A., said: “Today we inaugurate the connection between Pisa and …

The latest phase of the #DubaiDestinations campaign, focused on highlighting the city’s exceptional summer experiences, has kicked off, inviting local and international audiences to enjoy an epic summer in the emirate. Running till the end of August, the new campaign encourages residents and travellers to discover the city’s diverse leisure, dining, adventure and family-friendly activities that make Dubai a one-of-a-kind summer destination. Aligned with the vision of Vice President and Prime Minister of the UAE and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum to make Dubai the world’s best city to live and visit, the #DubaiDestinations initiative was launched in December 2021. The start of the latest phase of the campaign was marked by the release of two interactive #DubaiDestinations summer guides focused on children’s activities. The first guide lists a vast range of indoor destinations for children and adults who want to rediscover their inner child. From having breakfast with penguins and riding on giant rollercoasters to painting up a storm in art cafes, the activities featured in the guide offer something for all children. The list covers activities offered at 115 destinations spread across malls, retail complexes, theme parks, beaches and esplanades, among other locations, making it a handy reference for families to plan their leisure activities during the Eid-Al-Adha holidays and the rest of the summer season.  A total of 20 theme parks and 28 retail complexes are covered by the guide. The second guide features a list of around 40 exciting summer camps for children that will enable them to challenge themselves, forge new friendships and pick up a new skills. The release of the guides coincides with the start of school …