Category Archives: Agents

To mark the United Nation’s Micro, Small and Medium-sized Enterprises (MSME) Day, and the vital role these enterprises play in post-pandemic recovery, Emirates is empowering MSMEs to seek growth opportunities with an attractive incentive for new members who enrol into the Emirates Business Rewards programme. Eligible businesses around the world who sign up for a first-time account anytime from 25 June to 10 July 2022, will receive a joining bonus of 10,000 Emirates Business Reward Points – the equivalent of one Economy Class return ticket between most destinations in the Middle East, Africa/WAIO and Dubai, a city that offers world-leading support programmes and infrastructure for entrepreneurs and SMEs. Emirates’ offer aims to support MSMEs and recognise the integral part they play in sustainable development, and the global economy and communities. There are currently more than 30000 micro, small and medium sized businesses participating in the Emirates Business Rewards programme, taking advantage of a wealth of benefits including easy enrolment, accessible earning and redemptions, and flexibility and upgrade opportunities – even on last minute bookings. With a goal of ‘making business travel seamless’, Emirates Business Rewards enables organisations to earn points on business travel, which can be spent on future flights and upgrades on any Emirates flight, in any class, subject to availability. Organisations are eligible to earn points whenever their employees or guest travellers fly on Emirates, which can then be spent on dynamic reward flights and upgrades. Individuals can also earn Skywards Miles on the same flight if they are an Emirates Skywards member. There’s no limit to how many employees can join the programme and no minimum spend is needed. Emirates Business Rewards is free to join and …

Tawfeeq Travel opened the doors to yet another Travel Hub at the Hamad International Airport (HIA) Metro Station. Not only residents of Qatar, but visitors from all over the globe can now experience world class travel services & products while travelling through Qatar’s Award-winning Hamad International Airport. HIA offers global travelers convenient connectivity through its strategic location, with 80% of the world’s population able to connect with the World’s Best Airport through 6-hour flights. Additionally, HIA delivers a mosaic of cultural, retail, and hospitality offerings encompassed in a secure and efficient airport experience. The new Travel Hub at HIA offers Qatar’s first baggage drop off and storage solution to the travelers. This service is available 07 days a week from 10am till 8pm, Saturday to Thursday with prices starting as low as Qar.30 per day per bag. The storage facility boasts of CCTV monitored rooms with state-of-the-art electronic locks for safety of the baggage which are sealed with tamper proof security seals. Delivery options include transportation of the luggage to your home, office, or any choice of destination in Doha. Rehan Ali Syed, CEO of Tawfeeq Travel Group, said “I am extremely delighted on the opening of our 17th outlet offering our customers a unique, new service, delivered by our experienced teams who aim to support Qatar’s vision of welcoming tourist from across the globe. Working closely with Qatar Rail, Hamad International Airport, Qatar Airways, and other key strategic partners, we are able to deliver innovative services to customers. We look forward to your visit to explore the wonders of Qatari culture while we make your visit handfree.”

Al-Hashar Tourism and Travels LLC selected  Amadeus technology to offer its customers a range of new technology-driven solutions. The multi-year partnership with Amadeus will deliver increased productivity, optimized customer service, and time-saving reporting solutions. Muslim Mahmood Mohammad Ahmed, General Manager of Al-Hashar Travel, said: “Our customers deserve and expect outstanding services from Al-Hashar. This new partnership with Amadeus will propel the company firmly into a brighter, technologically advanced future of enhanced productivity and customer service, ensuring we remain the leading travel provider in the Sultanate, while improving our efficiency and profitability.” Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf, adds: “Today, the overall travel dynamic has evolved due to the pandemic. We must adapt to the emerging needs of the travel industry as we seek to renew travel and build it back better than it was before. Sitting at the heart of the travel ecosystem, Amadeus is committed to supporting forward-thinking customers such as Al-Hashar Travel to reconnect with travelers and bring back the joy of travel. By working together, we can get the world traveling again.” “Al Hashar’s trust in Amadeus is another milestone in our growth and further evidence of our strong commitment towards all the travel agencies in the sultanate,” he added. The solutions being adopted by the Muscat-headquartered firm include the cloud-based Amadeus Selling Platform Connect, a powerful and customizable online booking and fulfillment platform designed to meet Al-Hashar’s specific needs. Implementing Selling Platform Connect enables Al-Hashar’s travel counselors to service travelers around the clock, via any web-connected device. Additionally, Amadeus Master Pricer, a powerful search tool, will assist Al-Hashar staff in sourcing the lowest fares online, while Amadeus Dynamic Travel Documents conveniently collates a traveler’s complete …

Following the launch of Abu Dhabi’s ‘Summer Like You Mean It’ campaign at Arabian Travel Market this year, the innovative Abu Dhabi Summer Pass is now live on summerpass.visitabudhabi.ae. Developed by the Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi), the pass rounds up the top sights and experiences of the UAE capital in an exclusive all-access bundle, and is valid until 31 August 2022. Offering world-class hospitality, family fun, and entertainment to residents and visitors, Abu Dhabi is making the destination even more accessible with the new Abu Dhabi Summer Pass, which is priced at AED 599 for adults and AED 499 for children between 4 and 17 years of age. The pass is complimentary for children aged 3 and below. Holders of the Abu Dhabi Summer Pass can ride the world’s fastest roller coaster at Ferrari World Abu Dhabi, meet their favourite DC Superheroes at Warner Bros. WorldTM Abu Dhabi, and enjoy more than 40 rides and slides at Yas Waterworld Abu Dhabi. The pass also includes a one-day visit to Louvre Abu Dhabi, as well as discounted access to 13 cultural landmarks and institutions across Abu Dhabi and Al Ain, including Qasr Al Hosn, House of Artisans, Qasr Al Watan, Al Ain Palace Museum, Al Jahili Fort, and Qasr Al Muwaiji. The Abu Dhabi Summer Pass also covers complimentary transportation within the city on the Visit Abu Dhabi Shuttle Bus network and within Yas Island on the Yas Express. Visitors can also obtain the Abu Dhabi Summer Pass, saving up to 50 percent, when booking their stay from a selection of 40 world-class hotels on summer.visitabudhabi.ae, that includes W Abu Dhabi – Yas Island, …

Under the directives of His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, Chairman of the Dubai Media Council, the #DubaiDestinations initiative is continuing its campaign with a focus on highlighting the city’s exceptional experiences, and exciting events and activities during the summer. The campaign encourages Dubai’s diverse community to discover the city’s unique destinations in the summer and enjoy its distinctive offerings ranging from beach activities, dining and family-friendly activities at hotels, to waterparks, water sports adventures and indoor entertainment that capture the essence of Dubai’s summer experience. The initiative aims to create and disseminate to local, regional and global audiences engaging content that highlights Dubai’s unique character and identity as well as its emergence as the world’s best place to live and visit. The current season of the #DubaiDestinations campaign, running until the end of August, brings together a wide range of public and private sector stakeholders to showcase the emirate’s various exciting experiences. Key partners in the campaign include: the Department of Economy and Tourism in Dubai; Dubai Municipality; the Roads and Transport Authority; the Dubai Culture and Arts Authority; Dubai Sports Council; Dubai Ladies Club; Emaar; Dubai Holding; Nakheel Properties; Majid Al Futtaim Group; and Merex Investment Office. Her Excellency Mona Al Marri, Vice Chairperson and Managing Director of the Dubai Media Council and Director General of the Government of Dubai Media Office (GDMO), said: “Since its launch, the #DubaiDestinations campaign has focused on highlighting the quintessential Dubai experience and its uniqueness as a destination that offers a range of experiences that meet the tastes and interests of people across ages and nationalities. With the focus now on Dubai’s various summer destinations, the campaign will …

dnata has signed a partnership agreement with Deutsche Hospitality to serve as its exclusive representation partner across the GCC countries. The announcement comes as the German hotel group expands its GCC footprint with its recent opening of the Steigenberger Hotel Doha in Qatar, the opening of the IntercityHotel Dubai Jaddaf Waterfront and the takeover of the management of the Al Hamra Residences and Al Hamra Village Hotel in the Emirate of Ras Al Khaimah. The pipeline includes a further IntercityHotel in Muscat and a Jaz in the City Hotel in Dubai. Through extensive regional sales and marketing support dnata Representation Services will strengthen Deutsche Hospitality’s brand presence in the GCC market and drive business to its growing number of hotels. The hotel group currently runs more than 160 hotels in the Middle East, Asia, Africa and Europe, with more than 40 in the planning and construction phases in locations of importance for business and leisure travel from the region. John Bevan, Divisional Senior Vice President at dnata Travel Group commented: “We look forward to bringing in dnata Representation Services’ regional expertise to support in Deutsche Hospitality’s expansion. A hotel group synonymous with high standards, Deutsche Hospitality is set to cater for the growing need for a range of hotel options across the region from economy to midscale to luxury. We are delighted to become an integral part of its journey.” Johanna Lamke, Vice President Sales at Deutsche Hospitality commented: “The Gulf region is one of the most dynamic and fastest growing markets for us. With dnata, one of the leading suppliers in the region represents us. We look forward to working together to expand the brand presence and commercial activities.” …

Amadeus is partnering with ATS Travel to launch its sustainable drive under the brand ‘ATS Go Green’ in collaboration with Olive Gaea, a Dubai-based start-up providing Net Zero solutions across the MENATI region. Amadeus is committed to working towards environmental sustainability, encouraging industry-wide progress to help achieve its net zero targets and securing long-term growth and prosperity for the travel industry. The company has set a target of zero emissions by 2050, with the ambition to achieve this by 2030. The ‘ATS Go Green’ initiative reiterates the commitment by all parties to reach their environmental sustainability goals and be the front runners in the travel industry providing tailor-made reports on Co2 emissions for corporates. Saleem Sharif, Deputy Managing Director at ATS Travel said, “The partnership will allow Amadeus, ATS Travel and Olive Gaea to work closely together and offer clients offsetting opportunities and inspire sustainable living. The collaboration saw all parties pledging to develop a more sustainable future with participants planting mangroves at the local Al Zohra mangrove ecosystem.  Participants were briefed on the sustainability project and taken on a Kayak tour to the mangrove plantation area with reusable water bottles and eco-friendly utilities. We invited our corporate clients and UAE National airlines representatives to join the event and support the cause.” “The increase of carbon dioxide released into the atmosphere today is a growing concern within the travel and tourism sector. We aim to be the front runners in the travel sector providing custom carbon footprint reports for Air, Land, and hotels to our travel corporates. Our collaboration will enable us to go beyond just greenhouse gas (GHG) emission reports in the future, and provide cost effective offsetting options,” …

Emirates adds another First Class experience with a new Home Check-in Service that offers customers the option to check in from home in a comfortable and convenient manner. This service is provided free of charge to Emirates’ First Class customers based in Dubai and Sharjah, where the Check-in Agents will visit their homes or hotels at pre-booked timings to complete all check-in formalities, including document verification, checking-in of baggage, and issuing boarding passes. There is an allocated counter at the airport for any last-minute extra luggage. The Check-in Agents will take the luggage directly to the airport, while customers can choose to go to the airport at their convenience using the pre-booked Emirates complimentary chauffeur-drive service. The complimentary Home Check-in service must be booked at least 24 hours prior to flight departure time and the latest check in for the home service is six hours before the flight’s departure. On arrival at Dubai International airport (DXB), which must be minimum of 90 minutes prior to the flight, customers can proceed directly to immigration and security, and then continue to Emirates’ dedicated First Class Lounge. All Emirates customers can experience a smooth and contactless experience at the airport by using the Emirates App to check-in and issue a mobile boarding pass and using the Emirates’ self-service bag drop. Registered customers can continue hands-free through the airport by using the integrated biometrics tunnel and smart gates at DXB. First Class customers can enjoy a full complement of trademark services located within the Emirates First Class Lounge, such as: a complimentary facial treatment at the Timeless Spa, complimentary services at Shoeshine by Mr Cobbler, four fine champagne vintages at the dedicated Moet and …

Following a successful debut last summer, the German National Tourism Board’s ‘German.Local.Culture’ campaign returns highlighting more of the many ways to experience the country’s national traditions. As a result of the encouraging news that visitors to Germany no longer require a COVID-19 vaccination certificate or negative PCR test, the country’s tourism board is looking forward to a rise in arrivals from the GCC and the opportunity to offer them a variety of cultural experiences and insights into the country’s customs. “Our German.Local.Culture campaign encourages visitors to focus on unique elements of Germany’s culture; experiences you simply cannot get in other countries,” said Yamina Sofo, director of sales and marketing at the German National Tourist Office (GNTO), the regional office of GNTB. “Germany has a rich tapestry of traditions ready for tourists from the GCC to enjoy – from industrial architecture and traditional craftmanship to local festivals.” Below are just a small selection of some of the sights and experiences on offer, with a specific insight for each of the German.Local.Culture campaign’s four pillars: Green: Hiking with a View in Baden-Baden Shining a light on Germany’s sustainable travel options, Baden-Baden is filled with stunning valleys and incredible views. The Panorama Trail is an ideal way to see as much of the city as possible. Venturing through beautiful gardens filled with plentiful flowers, across the Geroldsau waterfall, and through the Rhine Valley, the 45km trail is known for being one of the most breath-taking in all of Germany. Craft: Glass Art in Harz Mountains Glass art in Germany is steeped in history, dating back as far as the 17th Century. Visitors to the country can enjoy one of the few places still …

Canal Central Hotel Business Bay highlighted new partnerships with the region’s key hospitality and tourism key decision makers at the recently concluded Arabian Travel Market. The team closed successful deals and welcomed visitors, tour operators, and key stakeholders to the stand during the four-day travel fair. They also showcased the Group’s properties and shared insights about the latest travel trends, updates, and innovations to tap fresh markets. “We are looking forward to exploring business ventures with our existing and potential partners in the industry. In line with this year’s focus on the future of international travel and tourism, we have been seeking ways to adapt to the current demands of modern travelers. We have plotted our projects to elevate the experience of our guests by upgrading our facilities, both rooms, and dining outlets, as well as customize our stay and F&B offerings”, said Mr. Hussein Gamaleldin, Group Director of Sales and Marketing. Canal Central Hotel Business Bay is eyeing to attract more guests from top source markets, including the UK, Russia, Germany, France, and the Kingdom of Saudi Arabia. On its 29th edition, Arabian Travel Market (ATM), the Middle East’s largest travel and tourism exhibition, resumed its physical conference after running virtual and hybrid shows for the last two years that attracted 1500 exhibitors from 158 destinations worldwide with more than 23,000 attendees, an increase 85% from last year. The event focused on seeking out breakthroughs for the hospitality and tourism industry and investment and financial strategies. Canal Central Hotel Business Bay participated along with its sister properties, C Central Resort The Palm, Royal Central Hotel The Palm, and other brands under Canal Hotels & Resorts. Canal Central in Business …