Category Archives: Agents

dnata Travel has opened a new travel store in Dubai Hills Mall, providing the growing community with easy access to its range of services and expert team for travel bookings, advice, and inspiration. Located at newly-opened Dubai Hills Mall, the modern travel outlet is now welcoming customers to meet its multi-lingual team of travel experts at their local one-stop travel shop. Here, shoppers can book all they need for travel, including staycations or more complex itineraries, including flights, hotels, holiday packages, insurance, tours, attractions, transfers, express PCR testing, and more. The UAE-based travel brand is revealing a focus on expanding its retail footprint in the wake of increased demand from travellers for face-to-face bookings. The dnata Travel Dubai Hills Mall outlet is the first to open in a pipeline of new travel stores gearing up to serve a comprehensive range of travel solutions to a range of emerging and established UAE communities. Emily Jenkins, General Manager, dnata Travel Leisure, commented: “Demand for travel is at an all-time high, as restrictions ease across the globe. In tandem, with UAE travellers we are witnessing an increased demand for bookings within our travel stores, as travellers seek to ease their experience with the support of our experts. At dnata Travel outlets across the UAE, we can book all aspects of a customer’s journey in one, convenient place. We look forward to welcoming travellers to our new Dubai Hills Mall travel store, to tailor-make their next journey.” To celebrate the spirit of Ramadan and the opening of its new travel outlet, the first for the prospering Dubai Hills Estate community, dnata Travel is offering its customers the chance to secure a limited-time, complimentary staycation. …

marhaba and Plaza Premium Group (PPG) have entered into a joint venture agreement to expand their international offering. The partnership brings together two leading brands to combine knowledge and resources, and bring airport hospitality to the next level through excellent and innovative airport concierge and lounge services as travel demand increases globally. The first project under the agreement will see the development of the new marhaba Plaza Premium Lounge at Queen Alia International Airport in Amman, Jordan. With the lounge development already in progress, the new marhaba Plaza Premium Lounge at Queen Alia International Airport is expected to open in July 2022. The lounge will have a capacity of 140 guests and is inspired by the beautiful landscape of Amman, with subtle inclusion of the local culture and heritage in its design. Steve Allen, CEO of dnata Group, said: “We are thrilled to join forces with PPG to bring our globally renowned airport hospitality services to more travellers across the world. Our joint commitment to quality and service excellence will ensure first-rate customer experience for travellers throughout their journey. We look forward to opening the first, best-in-class marhaba Plaza Premium lounge in Amman and further enhancing our joint offering in the coming years.” Mr. Bora Isbulan, Deputy CEO of Plaza Premium Group said, “This is truly an exciting opportunity for PPG. Our global agreement with marhaba is a testament to our shared commitment to providing the best-in-class airport hospitality for travellers to enjoy. We expect to yield more opportunities in the future through this collaboration. Meanwhile, we are also excited to announce our first venture through the PPG and marhaba’s global agreement, the launch of the new marhaba Plaza Premium …

Vibe  announced its partnership with ground transport experts CMAC Group, enabling its clients on demand or planned access to taxis, executive cars, minibuses and coaches. Accessed through its online booking tool, Vibe’s clients – including TMCs and leisure intermediaries – can now provide timely transportation options, allowing the end user to search, book and report on all of their transfer needs, as necessary. Supplemented by a unique 24-hour support hotline, this latest service enables Vibe’s clients to enhance the end-to-end travel experience, add value to their customer proposition and unlock new revenue opportunities. Matthew Chapman, Chief Technical Officer (CTO) and Co-founder of Vibe comments: “At a time when many travellers are still concerned about using public transport and travel intermediaries are looking to find new products to cross-sell to increase revenues, selling ground transportation as part of travel packages is proving more popular than ever. But finding a reliable provider who can manage everything end-to-end, around the globe, is not easy. CMAC goes above and beyond many suppliers, offering a manned support line alongside access to transport solutions which made them the partner of choice for us.” Peter Slater, Chief Executive Officer (CEO) of CMAC Group adds: “Combining the individual strengths of Vibe and CMAC will undoubtedly provide significant benefits to clients and their customers. Vibe’s strong platform and CMAC’s unrivalled supply chain makes this a one-stop shop for all ground transportation needs, improving efficiency and ensuring that users have access to a reliable managed transport experience whenever they need it.”

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) has become one of the first UAE government entities to create its own Non-Fungible Token (NFT). During a series of innovative workshops, more than 220 employees collaborated to create the unique NFT digital art, which aimed to reflect DCT Abu Dhabi’s corporate values of being welcoming, pioneering, agile, and collaborative. Jasim Al Hebsi, Acting Director of the People and Performance Department at DCT Abu Dhabi, said: “In creating our NFT collage, we have proven that the spirit of innovation is thriving within our organisation. At DCT Abu Dhabi, our vision is to cultivate knowledge and understanding for our cultural heritage, while also initiating creativity to embrace the future of technology. So, as well as highlighting our corporate values and encouraging teamwork, this project has enabled us to gain a firm understanding of how art and culture are evolving in the digital age.” NFTs are digital assets that represent real-world objects, such as artwork, music, video game, or film clip. The created arts can be purchased or sold online using cryptocurrencies only, and are often encoded and stored on the same cryptocurrency blockchain software. The two-day workshop event consisted of eight sessions where 20 teams worked on creating their designs using a photo library containing more than 1,000 images. The unique designs were fused to create a collage which was later transferred into DCT Abu Dhabi’s exclusive NFT. Since DCT Abu Dhabi’s NFT workshop, other UAE government entities have shown interest in recreating the sessions to make their own unique digital assets. NFTs were first invented in 2014, but they have recently gained recognition as an increasingly popular means …

KLM Royal Dutch Airlines (KLM) has marked the 50th anniversary of the airline’s first passenger flight to Dubai, which arrived on 5th April 1972. The anniversary flight was greeted on arrival at Dubai International Airport by airport representatives and KLM staff, who joined a ceremony to mark the milestone. KLM started services to Dubai on 5th April 1972 with a once-a-week connection via Athens and Dhahran, operating an extended Douglas DC-8 jet aircraft. The flight returned from Dubai on April 6th. At that time, Dubai International airport handled around 500,000 passengers per year (1970 figures) and Schiphol Airport more than 5 million. In 2021, Schiphol welcomed 25.5 million passengers (in 2019 pre-Covid the total was almost 72 million); Dubai International welcomed 29.1 million people in 2021, and 86.4 million in 2019 (pre-Covid). Speaking about the 50th anniversary of KLM’s first flight to Dubai, Simon Scholte, General Manager Middle East, Air France KLM said: “This is a very special occasion marking the amazing milestone of KLM’s first passenger service to Dubai. We have the additional honour of celebrating this anniversary during the UAE’s ‘Year of the 50th’ and at the conclusion of this extraordinary global event, Expo 2020 Dubai. It’s a time to pause briefly and reflect on Dubai’s remarkable progress over the last 50 years and to express our gratitude to Dubai government and the airport authorities for their tremendous support. It’s also a time to look ahead at the strong and growing relationship between Dubai and KLM, and our shared commitment to innovation and sustainability.” Air France KLM offers flights from various cities in the Middle East to the airline’s two hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol, connecting …

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) concluded its first-ever Visit Abu Dhabi Roadshow event in Tel Aviv, Israel, with the successful two-day event hosted in partnership with Etihad Airways and Experience Hub. The roadshow saw key stakeholders join DCT Abu Dhabi representatives to showcase the UAE capital as the leading tourism destination for families and couples in the Middle East region. Paving the way for long-term partnerships in the sector, members of DCT Abu Dhabi met with tour operators and key stakeholders to promote and discuss the unique and diverse experiences the destination offers Israeli travellers. Nabeel Al Zarouni, Travel Trade & Market Development Regional Section Head – Domestic & Middle East Region at DCT Abu Dhabi, said: “Over the last 50 years of the UAE’s growth, Abu Dhabi has played an integral role in shaping the tourism offering of the region and we’re delighted to have been able to showcase this, and upcoming announcements, to our valued travel trade partners in Israel. Abu Dhabi is a destination that offers the world in one place – culture, entertainment, relaxation and amazing natural landscapes from deserts to beaches. There is something for everyone to enjoy at your own pace, whether it’s the tranquillity of Al Ain to the thrills of Yas Island. We look forward to welcoming more Israeli travellers this year, particularly with the exciting calendar of events we have in 2022 and beyond.” The official visit started on 23 March when the roadshow welcomed industry leaders, Israeli senior management, diplomats, and Abu Dhabi tourism stakeholders at an exclusive networking dinner held at the Hilton Tel Aviv hotel. This was followed by a DCT …

Gulf Air participated in the Formula 1 stc Saudi Arabian Grand Prix, which was held in Jeddah, Saudi Arabia from 25-27 March. The national carrier hosted its VIP guests, partners and travel agents at its Paddock Club at the Jeddah Corniche Circuit. Gulf Air Acting CEO, Captain Waleed Al-Alawi, praised the organization and the quality of performance that he witnessed in the race, adding, “We were pleased to welcome our customers in the Saudi market, which is of special importance to Gulf Air. As the official sponsor of the Formula 1 Gulf Air Bahrain Grand Prix, which was the inaugural race of the Formula 1 season in 2022, we are pleased with the success of the stc Formula 1 Saudi Arabian Grand Prix in Jeddah, especially in view of our strong relationship with the Saudi market and our partners in it, and the long historical relations linking the Kingdom of Bahrain with the Kingdom of Saudi Arabia. Congratulations to Saudi Arabia for another successful race, and we wish Formula 1 more success in the future.” At the 2022 Formula 1 Gulf Air Bahrain Grand Prix in Bahrain, and for the second Formula 1 race in a row, Gulf Air performed a low-emission flypast over the Bahrain International Circuit. Gulf Air is the official sponsor of the Formula 1 Gulf Air Bahrain Grand Prix since its historic launch in Bahrain in April 2004 as the first ever Formula 1 race in the Middle East; and has been contributing to the success of this sporting and social event and ensuring its excellence at all levels.  

According to a new survey by leading online travel agency Wingie, Istanbul was the MENA region’s most popular tourist destination in the first quarter of 2022. Driven by increased vaccination rates and the removal of travel restrictions, the global tourism and aviation sectors appear to be making a rapid recovery. This is especially the case in the Middle East and North Africa (MENA), where Istanbul has emerged as a leading flight destination, according to leading flight-booking website Wingie. “Despite continued concerns over Omicron, international air travel in the MENA region showed major signs of recovery in this year’s first quarter,” Wingie Commercial Director Orkun Ozkan says. “Istanbul, meanwhile, topped the list of the most preferred destinations among MENA travelers.” According to first-quarter data compiled by Wingie.ae, most of the flight tickets purchased in MENA were to Istanbul, followed by Khartoum, Manila, Dhaka, Baku, Lucknow, Entebbe and London. Wingie’s survey also found that, most flights originating from MENA departed from the Saudi cities of Riyadh, Jeddah, Dammam and Abha. During the first several weeks of the year, numerous flights also departed from Dubai, Kuwait City and Cairo. “Throughout the period, travelers from Bahrain, Kuwait, Jordan and Oman mostly traveled to Istanbul,” Ozkan says. The three most popular air routes were Riyadh-Khartoum, Jeddah-Khartoum and Riyadh-Baku. Wingie’s survey found that, following Istanbul, the most popular destinations among the same demographic were Khartoum, Manila, Baku and London. “More than 15 million people use Wingie each month to book their flights, so it can provide a very good picture of overall travel trends and consumer preferences,” Ozkan says. According to the survey, the average age of those booking tickets through Wingie is 34, and roughly …

Oman Air Holidays, the tour operating arm of Oman Air – has launched a digital platform giving locally owned and operated SMEs in travel and tourism sector greater online presence and visibility in front of a broader range of international customers. Helping local SMEs digitize their offer is a commitment Oman Air Holidays has undertaken in recent months to help empower local tour operators, guides, hotels, and other small business and solopreneurs in Oman’s growing leisure and hospitality ecosystem. “Empowering Omani SMEs through digitization initiatives brings them out of the shadows and into the spotlight where they can truly shine as local service and product providers,” said Mundher Yaqoob Al Shaikhani, Senior Manager Oman Air Holidays. “Creating opportunities where SMEs can flourish is a key component of the tourism pillars contained in Oman Vision 2040, and Oman Air Holidays is proud to do its part to help. Our platform is connected to a truly global audience and we know it will give local SMEs a step up in the right direction as we continue our efforts to attract more inbound tourists to Oman.” The new digital platform now connects local SMEs to a larger, growing network of international partners associated with Oman Air Holidays. In 2021, Oman Air Holidays partnered with several international travel operators, including WebBeds (a division of Webjet Limited), to enhance its digital booking experience and to provide more choice, flexibility and convenience to guests in search of innovative custom holiday packages. It also introduced stopover packages offering the flexibility to discover some of the most desirable tourist spots in and around Muscat.

Under the patronage of the Custodian of the Two Holy Mosques King Salman bin Abdulaziz Al Saud, the Kingdom of Saudi Arabia is witnessing remarkable developments in the Hajj and Umrah sector to shift towards a more digitized and innovative future. In efforts to create a one-of-a-kind Umrah and Hajj experience for the modern pilgrim, the Ministry of Hajj and Umrah organized its annual conference and exhibition for this year, “The Hajj and Umrah Services Conference and Exhibition” under the title “Transformation towards innovation.” The “Hajj and Umrah Services Conference and Exhibition” was held under the Patronage of Prince Khalid Al-Faisal, Advisor to the Custodian of the Two Holy Mosques and Governor of Makkah Region and in the presence of a number of Their Excellencies Ministers from the Islamic world, and a large number of diplomatic, social, economic and media personalities under the umbrella of the Ministry of Hajj and Umrah and Dr. Tawfiq bin Fawzan al-Rabiah, the Minister of Hajj and Umrah, in cooperation with the pilgrim’s service program to contribute to submit recommendations and proposals for innovative solutions that better serve the Hajj and Umrah sector and to ensure a smooth and comfortable Hajj for the guests of Allah. The Kingdom hosted this extraordinary event to discuss new and advanced ways to enrich the Hajj and Umrah experience in line with Vision 2030. The “Hajj and Umrah Services Conference and Exhibition” offered an attractive gateway for investors to build strategic partnerships with stakeholders from both the governmental and the private and non-profit sectors while combining efforts to keep up with the accelerating pace of technology and harness its benefits to better serve pilgrims through the following: Shed light …