Sabre Corporation announced the integration between Nuvola, its task management and guest engagement software, and the renowned messaging platform WhatsApp. Hotels using Nuvola’s Guest Chat module now have the option to choose between SMS messaging or WhatsApp to power their real-time communications with guests. With over two billion users across 180 countries, the integration with WhatsApp provides hoteliers with a powerful tool to offer a differentiated and seamless guest experience. Additionally, Nuvola recently launched a two-way integration with Sabre’s property management system, SynXis Property Hub. This new integration allows hotel staff to have a more holistic view of the traveler and run operations on-property smoothly. “Properties using Nuvola’s Housekeeping module and Property Hub can send real-time updates to ensure the front desk has accurate room status information, such as if the room is cleaned, and can seamlessly check in guests upon their arrival,” said Juan Abello, Vice President of Product Management at Sabre Hospitality and founder of Nuvola. “Furthermore, if the hotel incorporates Nuvola Guest Chat or the Angel guest app, the information exchanged between the property management system (PMS) and Nuvola has the potential to improve the guest experience and increase the hotel’s guest satisfaction score.” Abello added. SynXis Property Hub is the latest PMS addition to Nuvola’s list of PMS integrations. Nuvola already offers integrations with prevalent PMS providers such as Oracle Opera, SMS Host and Maestro, making it an attractive option for the global hospitality industry. Furthermore, Nuvola currently supports user’s interface in English, Spanish, Portuguese, Traditional Chinese, and Simplified Chinese languages, enabling each staff member to pick the language they feel most confident using. Additionally, Nuvola is set to release French, German, and Japanese languages next …

Emirates has taken off to Montréal, marking the airline’s first passenger flight to Québec’s culture capital, its second gateway in Canada. The new daily service to Montréal complements Emirates’ seven weekly services to Toronto and takes the airline’s North American network to 14 destinations and a total of 18 across the Americas. The service will provide travellers to Canada connectivity via Dubai from points such as Lebanon, India, Iran, Vietnam, Malaysia, Thailand and South Africa. Direct services between Dubai and Montréal are expected to meet demand from a diverse mix of demographics, including business and leisure travellers, in addition to visiting family and friends that consists of Canadians living and working in the UAE. With Montréal being home to a number of world-class universities, the route is expected to become immensely popular amongst students from the Middle East, West and Central Asia and Far East. Emirates executives onboard included: Adnan Kazim, Chief Commercial Officer; Salem Obaidalla, Senior Vice President of Commercial Operations, Americas; and David Broz, Vice President Aeropolitical and Industry Affairs. Present at the airport to bid farewell to the delegation was HE Radha Krishna Panday, Ambassador of Canada to the UAE. Commanding the inaugural flight to Montréal was Captain Talal Al Hammadi (UAE National), Captain David Reny (Canadian), First Officer Omar Alhammadi (UAE National) and First Officer Veljko Veljovic (Canadian). Emirates will operate its three-class Boeing 777-300ER on the route, featuring eight private suites in First Class, 42 lie flat seats in Business Class and over 300 spacious seats in Economy Class for the daily service.  

Red Sea Global (RSG) has awarded two major contracts to Saudi Airlines Catering Company (SACC) in order to create over 500 new jobs to design, build and operate a Central Production Unit (CPU) for catering services for employee meals, as well as laundry services for The Red Sea destination including employee uniforms and hotel linen. As a cornerstone of Saudi Arabia’s Vision 2030, RSG is playing a critical role in diversifying the economy and creating opportunities for Saudi nationals to break into the tourism sector. As part of the 70,000 jobs that The Red Sea destination will create once fully operational, this collaboration will offer more than 500 new industry roles for talent within the Kingdom. “We are dedicated to ensuring our partners and employees who live and work at The Red Sea receive seamless services. SACC, with over 40 years of experience in catering and amenities, coupled with a deep understanding of the Saudi market, will provide the high standards we expect,” said John Pagano, Group CEO of Red Sea Global. “It is equally important to us that the communities around our developments have the opportunity to benefit. SACC shares these values and together we will develop local supply chains by looking to work with neighboring businesses, farmers and artisanal producers wherever possible.” The agreements were signed in Riyadh in the presence of John Pagano, Group CEO of RSG, and Wajdy M. Al-Ghabban, CEO of SACC. A number of senior executives from Red Sea Global as well as SACC’s Chairman of the board of directors and other members of the Board and executives were also in attendance. Mr. Mohammed Al-Sarhan, Chairman of Saudi Airlines Catering Company, expressed his pride alongside …

The Future Hospitality Summit (FHS) and 19th edition of Arabian Hotel Investment Conference will take place in Abu Dhabi as FHS-AHIC from 25-27 September 2023 with TravTalk Middle East as media partners. This will bring together senior hospitality leaders, owners and investors and  feature three days of dealmaking and impactful industry discussions under the theme ‘Focus on Investment’. Organised by The Bench, FHS brings together the Middle East and Africa’s industry leaders for discussions, deals and insight on the continued growth of the region’s hospitality and tourism sectors. Leaders from some of the world’s most dynamic hospitality brands who have confirmed to speak include Accor Chairman & CEO Sébastian Bazin, Camil Yazbeck, Global Chief Development Officer of Accor; Guy Hutchinson, President & CEO of Rotana; Kevin Jacobs, Chief Financial Officer and President, Global Development for Hilton, and Gilda Perez-Alvarado, Global CEO of JLL Hotels & Hospitality. Among the names representing the real estate, asset management, consulting, banking and investment community are Mariam Al Musharekh, Executive Director of Human Resources at Miral Group; Raed Kuhail, Executive Director of Digital & Technology at Miral Group; Giuliano Gasparini, Head of Hospitality Asset Management at Wasl Group; Dale Qi Shen, Vice President, Director – Real Estate Structuring & Advisory of Mashreq Bank; Andrew Gilmore, Principal Economist at The Economist Group, and Nick van Marken, Managing Director van Marken Consulting. Stephen Sackur, Presenter of HARDTalk, will return to FHS as MC for the event. Technology will once again be at the forefront of the FHS 2023 programme with leaders discussing the future of the hospitality and travel tech stack. Confirmed speakers include Cenk Sidar, CEO and Co-Founder of Enquire IA. “We are excited to announce …

Qatar Airways has landed its inaugural flight to the French city of Lyon, with the new direct service operated by a Boeing 787-8, with four weekly flights on Monday, Wednesday, Friday, and Sunday. This new route expands Qatar Airways’ presence in France, whilst also growing its global network of more than 160 destinations. The flight was celebrated in both the Business Class and Economy Class, where passengers were welcomed with traditional French delicacies and a curated menu offering premium French cuisine. The Director of Commercial and Marketing of the Lyon-Saint-Exupéry Airport, M. Pierre Grosmaire, welcomed the inaugural flight from Doha, alongside Qatar Airways Vice President of Sales, Europe, Mr. Eric Odone. Lyon is Qatar Airways’ third destination in France, with the airline continuing its services to Paris and Nice. Widely known as the culinary capital of France, Lyon is studded with countless Michelin star certified restaurants. The charming city also attracts film lovers owing to its heritage as the birthplace of cinema. Travellers are invited to experience unforgettable culinary experiences and film festivals celebrating the silver screen in a city that is also recognised as a UNESCO World Heritage Site. The new direct service to Lyon will be operated by a Boeing 787-8 which features 22 Business Class seats and 232 Economy Class seats. The city also serves as a prime gateway to experience the nearby Alpine mountainous range. Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “I am delighted to announce the launch of Qatar Airways’ inaugural flight to the renowned French city of Lyon. Qatar and France mutually benefit from a longstanding strategic partnership in various fields, including diplomacy, trade, and tourism. Our expanded …

Red Sea Global (RSG) announced a strategic partnership with North Sails. “Bringing world-class water sports to The Red Sea demands partnering with the very best in the business. North Sails has a glowing track record, supplying leading teams in the world’s greatest sailing competitions, including The Ocean Race, with high-performance equipment and kit. Our collaboration intends to go beyond this to encompass support for our ambitions to protect and enhance the world’s oceans, starting with our own Red Sea,” said John Pagano, Group CEO of Red Sea Global. A signing ceremony between RSG and North Sails Apparel took place at the Grand Finale of The Ocean Race in Genoa, where RSG is the Regenerative Project Partner. The WAMA capsule collection by North Sails Apparel provides a full range of uniforms as well as accessories such as crew bags, backpacks, and laptop cases. The partnership will first see North Sails Apparel provide RSG’s water sports brand, WAMA, with Performance Apparel for all sailing and water sports staff. The collaboration will expand to retail, merchandise and working with the wider North Sails Group across tech, innovation and delivering kite, foil, sails and apparel, footwear and accessories, as well as working collaboratively on events, community engagement and a shared commitment to the protection and enhancement of the marine environment. North Sails Apparel’s commitment to sustainability makes it an ideal partner for RSG. The company is a certified B Corp, demonstrating its commitment to the highest standards of environmental and social governance. It was one of the signatories of the Fashion Pact, a coalition of fashion and luxury brands committed to science-based environmental targets. Most of its polyester and nylon (96 percent) is made …

Avani Palm View Dubai Hotel & Suites announces its upcoming rebranding to Avani+ status, following a series of notable additions to its facilities. With a collection of stylish meeting rooms complemented by a range of social spaces and services at the all-new Avani Club, the hotel is set to renew its position as the flagship Avani property in both the city and the region, offering an elevated experience to both business and leisure guests. Avani Palm View Dubai Hotel & Suites will join a prestigious group of sister properties that have been selected as “+” hotels and resorts for their exceptional offerings. These include Avani+ Riverside Bangkok Hotel and Avani+ Khao Lak Resort in Thailand and Avani+ Luang Prabang in Laos. The Avani+ designation is reserved for properties with a prime location, offering guests a front-row seat to the best that each destination has to offer. Along with a standout location, Avani+ properties also feature destination dining, state-of-the-art AvaniFit gyms, cutting-edge design, and dedicated social living areas. Avani Palm View Dubai’s latest culinary addition, La Sirène, is an urban lifestyle eatery and terrace that pays homage to the vibrant coastal culture of Lebanon. The menu has been meticulously crafted to provide guests with a genuine taste of the ‘Pearl of the Middle East,’ featuring must-try dishes including sea bass sababiyah and double-cooked octopus, as well as an extensive range of hot and cold mezze. For those seeking a casual bite with friends or a leisurely lunch with colleagues, La Sirène also offers a range of Lebanese street food favourites with a twist. Guests can indulge in desserts like the knafeh and mafroukeh while enjoying sweeping views of Palm Jumeirah, Dubai Marina, …

Air Astana has opened ticket sales for a new direct flight from Almaty to Jeddah in Saudi Arabia, which will commence on 1st October 2023. Services will initially operate on Wednesdays and Sundays, with additional frequency to be introduced at a later date. The flight will depart Almaty at 18:40 and arrive in Jeddah at 22:30, with return flights at 23:30 and arrival in Almaty at 08:15. All times local. The duration of the flights will be 6 hours 50 minutes outbound and 5 hours 45 minutes inbound to Almaty. “Saudi Arabia has a rich and diverse cultural heritage, which will be interesting not only for the pilgrimage of Muslims to the holy cities of Mecca and Medina, but also for tourists looking to visit cultural, historical and natural sites on the Red Sea,” said Adel Dauletbek, VP Marketing and Sales, Air Astana. “Passengers traveling to Jeddah are offered convenient connections from other cities in Kazakhstan, as well as from Tashkent, Dushanbe and Bishkek. We also expect tourists coming from Saudi Arabia to explore the natural beauty of Kazakhstan.” The cost of a round-trip economy ticket starts from US$734 and round trip business ticket starts from US$1584. Ticket booking for the new flight is now open on the airline’s website, at ticket sales offices, accredited agencies and in the Booking and Information Center.  Citizens of Kazakhstan need to obtain an e-visa prior to traveling to Saudi Arabia. Issued on behalf of Air Astana Group by Euro Asia Communications, Singapore

The partnership with World Travel Market, 6-8th November, will turn the spotlight on Morocco. The Premier Partnership announcement comes as Morocco experiences growth in its tourism activity, aiming to double the number of incoming tourists to 26 million by 2030, elevating Morocco as a leading leisure destination to the world’s travel trade. It is already known that Morocco’s presence at World Travel Market London will focus on the “Morocco, Kingdom of Light” international campaign of the Moroccan National Tourism Office. Launched in April 2022, this campaign was designed to inspire a new generation of traveller, showcasing the attractions and experiences of a “contemporary and dynamic” nation. World Travel Market, the most influential travel and tourism event in the world, provides the perfect opportunity for Morocco to demonstrate its efforts in joining the league of highly favoured destinations. Morocco’s relationship with WTM spans far beyond Premier Partner of the flagship London event, as the destination has also seen tremendous success participating in ATM, ILTM, IBTM, IFTM, and IGTM. The Moroccan National Tourism Office is relying on commercial events to boost the activity of all Moroccan tourism professionals. Adel El Fakir, General Director of the Moroccan National Tourism Office, said “Our presence at WTM London will be an excellent showcase to further boost the attractiveness of the Moroccan tourism destination. We will thus be in the heart of the action when tourism professionals from around the world come up with new products for 2024 and beyond, and we will also be at the forefront in terms of communication and promotion of the country.” Juliette Losardo, Exhibition Director at World Travel Market London, said “We are thrilled to announce Morocco as Premier Partner …

Sunway Resort Hotel at Sunway City Kuala Lumpur is inviting families to experience a fun-filled vacation with an attractive new package that includes outstanding accommodation in its brand-new family rooms and suites, plus plenty of amenities and activities to keep little ones inspired and entertained. “The Ultimate Kids Vacation” package offers two adults and two children an unforgettable two-day (one-night) stay in a Waterventure Terrace or Family Fun Suite, including welcome amenities for young guests, daily buffet breakfast, free kids’ meals at The Resort Café’s buffet lunch, complimentary access to Wonderland Explorers and Waterventure, plus afternoon tea, evening cocktails and canapés at the Premium Leisure Lounge. Sunway Pals members will also be treated to five times points! Package is priced at MYR 1,799++ for stays from 21st April until 30th September 2023. Following the hotel’s recent once-in-a-generation transformation, Sunway Resort Hotel offers a choice of bright and spacious accommodation that intuitively caters to families. The new Waterventure Terrace rooms offer 45 square metres of space for two adults and two children, kids’ bath amenities, bathrobe and slippers, and a terrace which provides direct access to Waterventure, the resort’s aqua play zone where children can make a splash in shallow pools and a water playground. For action-packed stays, the 45-square metre Family Fun Suites are colourful and uplifting spaces that can comfortably sleep two adults and two children, with two IPTVs and a separate entertainment zone including karaoke, gaming consoles, big screen entertainment and complimentary kids’ snacks and sweets. Every room at Sunway Resort Hotel is also now integrated with state-of-the-art technology including a 55-inch IPTV, complimentary Wi-Fi, smart curtains, motion sensor night light, wireless chargers, a walk-in chromotherapy shower and …