Tag Archives: Travelport

Travelport confirmed the integration with Deem and Travelport+. The announcement comes just months after Travelport publicized the game-changing acquisition, a move intended to fulfill a growing need for a tight, fully-integrated tool that provides access and end-to-end servicing of all multi-source content, including NDC. “Business travelers want, and deserve, the same modern retailing experience as leisure travelers,” said John Elieson, COO and Deputy CEO of Travelport. “When Travelport announced the acquisition of Deem in March, it was with the intention of providing the corporate travel world with award-winning, complementary tools that are as revolutionary, modern, and easy-to-use as Travelport+. We’ve not only delivered on that promise, but are proud to confirm the integration of the Deem and Travelport+ platforms.” Together, Deem and Travelport are modernizing the corporate travel experience. Travel management companies (TMCs), corporations and their travelers that utilize Deem and Travelport+ will be able to access a wide range of rich and relevant content, all in one place, enhanced by the Content Curation Layer (CCL). This Travelport+ feature uses powerful artificial intelligence (AI) and machine-learning (ML) capabilities to provide agents and travelers a more modern retailing experience with faster search responses, more pertinent results, and greater accuracy. When seamlessly integrated with Deem’s award-winning, modern user interface, this will allow travelers to stay within their corporate policies while ensuring bookings (including NDC) are fully serviceable. In the 150 days since the acquisition, Deem has continued to thrive, with notable moments such as: Being named a Champion in Software Reviews 2023 Travel Management Emotional Footprint Awards Expanding to support global customers in more than 60 countries Achieving a net score of 9.5 in a customer satisfaction survey, a nearly two-point lead …

Travelport announced that New Distribution Capability (NDC) content from British Airways is now live on the Travelport+ platform. With Travelport, British Airways is delivering simplified access to NDC content to agents, so that travel retailers can easily book and service NDC offers for their customers. The content is available as of today in the UK and Ireland and will be followed by a global rollout for Travelport+ users around the world. “We’re delighted that, together with Travelport, we’re now providing agents with a view of all our products and dynamic fares. With everything all in one place, we are empowering agents to take control of a wide range of content available to them for a more efficient and seamless booking experience,” said Ian Romanis, British Airways’ Director of Retail and Customer Relationship Management. The Content Curation Layer (CCL) within Travelport+ is driven by powerful artificial intelligence (AI) and machine-learning capabilities in order to provide more accurate, relevant results for a faster, more streamlined booking experience for travel retailers. Agents using Travelport+ will be able to easily search, compare, book and service British Airways’ content all in one place, with access to a wide range of rich content, fares, and unique offerings with just a few simple keystrokes. “Now that we have more content from different sources live in Travelport+, like British Airways NDC, agents can easily manage all aspects of their clients’ travel within a single view of product features, dynamic offers and ancillaries,” said Jason Clarke, Chief Commercial Officer, Travel Partners at Travelport.  “Travelport+ was designed to revolutionize the way airlines distribute their products by connecting suppliers directly with travel agents around the world through one unified platform. Following …

Travelport announced that it has renewed its multi-year agreement with United Airlines. As part of the agreement, Travelport will continue to provide travel agencies around the world real-time access to United’s wide selection of travel content, products, and services. Travelport will also continue to collaborate closely with the carrier to support United’s New Distribution Capability (NDC) initiatives and deliver a world-class, modern travel retail experience. Simplified access to United’s NDC content and servicing capabilities launched several months ago with a successful early adopter program and is anticipated to be available to all of Travelport’s agency customers in August. With this extended rollout, Travelport-connected agencies will be able to easily search, compare and book United’s NDC offers, as well as service NDC bookings, including modifications and cancellations. While all Travelport customers will have access to United’s NDC content, agents using Travelport+ will be able to access a wide range of United’s rich content, fares, and unique offerings all in one place, enhanced by the Content Curation Layer (CCL). This Travelport+ feature minimizes manual tasks using powerful artificial intelligence (AI) and machine-learning (ML) capabilities to provide agents and travelers a more modern retailing experience with faster search responses, more relevant results, and greater accuracy. “We’re laser-focused on modern retailing and making new content sources, like NDC, easier for travel agents. Our partnership with United Airlines provides a streamlined booking experience with simplified access to United’s dynamic offers and ancillaries to our agency network anytime, anywhere,” said Jason Clarke, Chief Commercial Officer, Travel Partners at Travelport. “Our NDC solution is designed to support travel retailers with complete end-to-end servicing that goes beyond the booking process, allowing agents to easily manage trip changes on …

Travelport and Royal Jordanian Airlines announced they have renewed the distribution and operator agreements to deepen their decades-long relationship. Under the agreements, Royal Jordanian Airline will continue to provide the widest range of products and ancillaries to Travelport-connected agencies worldwide, along with the highest level of service to its customers. Travelport will support the airline’s technological transformation by ensuring its robust product offering is delivered to agents through Travelport’s innovative, modern retailing platform, Travelport+. Furthermore, Royal Jordanian Airlines and Travelport have renewed the operator agreement for Royal Jordanian Airlines’ distribution of Travelport+ to agencies in Jordan. “Throughout our decades-long partnership, we have been impressed with the cooperation and adaptability that Travelport has demonstrated as a partner. They have a firm grasp of our business requirements and have worked closely with us to meet our commercial goals, helping us further elevate our positioning as the airline of choice for the entire Levant region. We are eager to work closely with Travelport on our global network expansion, strengthening our relationship with Travelport and having direct access to the world-class travel marketplace, in line with our ambitious, comprehensive growth strategy for the coming years,” said Karim Makhlouf, Chief Commercial Officer at Royal Jordanian.  “In addition, the 25-year partnership between Royal Jordanian Airlines and Travelport is reinforced with our renewed operator agreement, which will enable us to cement our position as the leader in sales distribution and support for agents in Jordan”, he added. “The distribution agreement renewal with Royal Jordanian Airlines is evidence of their trust in the long-established partnership with Travelport,” said David Gomes, Head of Commercial, Air Partners EMEA at Travelport. “We are thrilled to have renewed our agreement with Royal …

According to new independent research commissioned by Travelport, consumers want the travel industry to get modern. The study, entitled “What Consumers Want,” revealed multiple gaps that explain the lacking trust customers have in travel retailers, namely the lack of simplified and intuitive experiences, easy support and transparency. For the travel industry, this insight offers valuable considerations and opportunities to generate more sales and customer loyalty. “The travel industry is poised to build on the goodwill it earned during the pandemic by getting modern and giving consumers the simple, easy and supportive experience they expect,” said Jen Catto, Chief Marketing Officer at Travelport. “According to new research commissioned by Travelport, customers prefer shopping in every other retailing sector over travel. Now that the industry is recovering, there is an enormous opportunity for travel brands to reinvest in their customer experiences, earning them customer loyalty while increasing their revenue simultaneously. It’s a win-win.” Supporting the belief that ‘time is money,’ Travelport’s study confirmed consumers spend more time online searching rather than buying — consulting reviews, seeking recommendations, and looking into other factors of what an offer includes. The study revealed that the majority (69%) of consumers research a purchase online daily or weekly, with very few (only 2%) stating that they never research a purchase online. Travelport also found that nearly all consumers (93%) believe that the best modern retailers make it easy for them to find exactly what they want. With various options available for every aspect of a trip, this is particularly crucial for travel retailers. Full transparency is what most consumers (90%) desire most, meaning modern retailers must share full product information upfront in order to help consumers save …

Travelport announced a $200 million investment from the company’s owners, Siris Capital Group and Elliott Management. Following a strong first quarter performance, including best-in-class tech achievements and the acquisition of Deem, the new injection of capital will allow the company to continue executing against its aggressive growth strategy. “The $200 million investment from our owners, Siris Capital Group and Elliott Management, reflect their confidence in Travelport and the continued recovery of the travel industry,” said Greg Webb, CEO of Travelport. “The main advantage of private equity ownership is agility, which is crucial in a rapidly changing environment. This investment will allow Travelport to further advance its tech innovations, while fueling the company’s momentum.” This month alone, Travelport: Announced the game-changing acquisition of Deem, a leading corporate travel management platform, in order to fulfill a growing need for a tight, fully-integrated tool that provides access to all multi-source content, including NDC. Launched Smartpoint Cloud, delivering a more intuitive and efficient way for travel agents to sell and service travel, all while increasing sales of higher-value services for suppliers. Became the first GDS to offer a complete solution for American Airlines’ NDC content. The company’s next-generation platform, Travelport+, has had NDC content from American Airlines live for nearly a year now; and as of mid-March, the content is live across the entire Travelport portfolio. The $200 million investment, along with a recent refinancing that received the support of 100% of Travelport’s First Lien Lenders and materially lowered the company’s cash interest expense, provides Travelport with significant liquidity while demonstrating investors’ strong belief in the company’s bright future.

Travelport and Saudia Airlines announced that they have signed a new multi-year distribution agreement. Arved von zur Muehlen, Chief Commercial Officer at Saudia Airlines, commented, “We are pleased with the recent multi-year extension of our distribution agreement with Travelport. The company’s new  Travelport+ retailing platform will be a valuable asset in helping us expand our reach among the travel agency community while Saudi Arabia continues to develop as a top destination for tourism. Travel distribution is under rapid transformation and we are working to widen our network and product offerings. Travelport is an established partner to support Saudia’s growth and product differentiation and personalization strategy.” As part of the agreement, Travelport will continue to provide travel agencies around the world real-time access to Saudia Airlines’ wide selection of travel content, products and services. Travelport will also continue to collaborate closely with Saudia Airlines to execute Travelport Rich Content and Branding initiatives, streamlining service procedures, and delivering a world-class, modern travel retail experience. David Gomes, Head of Commercial, Air Partners EMEA at Travelport, said, “We are delighted to extend our decades-long partnership with Saudia Airlines. This deal is a testament to the strong relationship between Saudia Airlines and Travelport. With our Travelport+ platform, we are committed to work closely with partners like Saudia Airlines to deliver a superior, modern travel retailing experience with a wider range of choice and richer content for our customers.”    

Travelport announced the launch of Smartpoint Cloud on Travelport+. As the only modern retailing platform built for agencies, Travelport+ will now deliver a more intuitive and efficient way for travel agents to sell and service travel, all while increasing sales of higher-value services for suppliers. Through Smartpoint Cloud, agents will be able to easily search, filter, find and create tailored packages to suit every customer type, including fully customizable hotel and flight search options and NDC offers. “Travel agents are the true retailers of our industry, and launching Smartpoint Cloud on Travelport+ will help our partners to deliver more value to both their clients and suppliers,” said Tom Kershaw, Chief Product & Technology Officer at Travelport. “Like any good tech innovation, these tools are simple to use and tackle key challenges faced by the travel advisor community. Smartpoint Cloud will further personalize agent workflows, help drive more revenue, and most importantly, impress customers.” Built with the insight that agencies need to train and onboard new agents, the graphical user interface (GUI) on Travelport+ is designed to provide a more user-friendly, simpler experience that speeds up agent workflow. Agents who prefer to work in a traditional (cryptic) interface have the flexibility to do so. Smartpoint Cloud’s retailing storefront helps agents understand offers and make more informed decisions within the robust offerings of air, hotel, car, and rail content available. It provides better criteria to allow easy comparisons from any source, including both NDC and traditional air content side by side. Smartpoint Cloud also helps provide more transparency on offers, enabling agents to have the relevant information for comparison shopping at their fingertips. Additionally, the newly expanded Trip Quote capabilities integrate both …

Travelport announced the acquisition of Deem, a leading corporate travel management platform. Since launching the company’s next-generation marketplace, Travelport+, Travelport has continued its investment in innovation, with the acquisition of Deem being the latest example. “The game-changing acquisition of Deem by Travelport will fulfill a growing, post-pandemic need for a tight, fully-integrated corporate tool that will provide access to all multi-source content, including NDC,” said Greg Webb, CEO of Travelport. “We’ve been laser-focused on investing in technology innovation, and Travelport+ has simplified the agency workflow, upgraded how travel content is curated, and enabled modern travel retailing. Now with the acquisition of Deem, Travelport will provide corporate travel with award-winning, complementary tools that are as revolutionary, modern, and easy-to-use as Travelport+.” Previously owned by Enterprise Holdings, a leading provider of mobility solutions, Deem has long been recognized as the foremost modern technology for the corporate travel industry. Named one of Fast Company’s Most Innovative Companies of 2022, Deem has pioneered its suite of online booking and travel technology products for business travelers, travel managers, travel-management companies and suppliers, making the corporate travel experience more efficient for all. Deem has continued to grow its share of the corporate travel business, and Travelport’s investment intends to further accelerate that growth on a global scale. “Deem is pleased to be joining the Travelport family,” said David Grace, President of Deem. “We are proud of the growth and success Deem has achieved in recent years. The acquisition by Travelport will enable a strong future of global growth for Deem and help accelerate the delivery of travel management solutions in a rapidly evolving industry. We want to express our sincere appreciation to our customers, as well …

Travelport announced several new supplier connections are delivering more content to travel retailers on Travelport+. Travelport’s new and expanded agreements with Booking.com and Hertz will now bring more options for accommodation rates and car rentals to retailers using Travelport+, and Travelport-connected agencies will also gain access to more options from Air France-KLM and Lufthansa Group NDC content at the end of 2022. “This is the fourth chapter in our delivery of Travelport+, where we’re giving agents access to more supplier options and fueling their ability to sell more air, hotel, and car offers as we broaden and expand our content catalog,” said Jen Catto, Chief Marketing Officer at Travelport. “This update also helps our supplier partners reach even more of the right customers, with the ability to tailor products to drive sales through the indirect retail channel. As with everything we build, with the end traveler in mind, more options mean a more relevant customer experience.” More Air Content As the demand for travel surges, Travelport is ensuring that travel retailers have more options readily available for their customers by providing even more content to help ensure everyone gets the best possible retailing experience. Air France-KLM NDC content is being introduced on Travelport+, and Travelport will also be starting the rollout of Lufthansa Group NDC content in 2022. Travelport is also adding three new airlines to the platform – Congo Airways, FlyGTA and US-Bangla Airlines, along with 11 new ancillaries, and four more airlines now offer Branded Fares. More Hotel Choices Travelport’s new partnership with Booking.com unlocks a new range of rates across 140,000 hotel properties accessible through the Travelport+ platform, and will grow to over one million properties in …