Tag Archives: technology

Riyadh Air has selected Oracle Fusion Cloud Applications Suite to efficiently manage its core business operations after a competitive bidding process. The services include digitalizing finance, supply chain, and human capital management. The implementation will help Riyadh Air develop a modern, scalable, and secure business platform to enable data driven decision making, reduce costs, enhance employee engagement, and streamline procurement processes. Riyadh Air has chosen Tech Mahindra as the implementation partner for this initiative, which will help Riyadh Air evolve as the world’s first digitally native airline. Tech Mahindra, is a leading provider of digital transformation, consulting, and business re-engineering services and solutions. Adam Boukadida, Chief Financial Officer at Riyadh Air, said, “Riyadh Air aims to disrupt the future of air travel and as part of our vision we need to be at the forefront of innovation and technology. A key part of this approach is to partner with world-class experts as we build technical capabilities that enable us to deliver a seamless digital-first experience to our guests”. Since it launched in March 2023, Riyadh Air has signed several technology and engineering partnerships to enhance Riyadh Air’s offerings, services, and operational models, and set new standards in aviation sustainability and innovation. The airline now has major agreements with Lufthansa Systems, IBM Consulting, Accenture, Swiss AS, CAE, and Microsoft respectively. “Riyadh Air represents the true ambition, capability, and global outlook of Saudi Arabia. The Kingdom’s aviation sector is rapidly expanding, and Riyadh Air will play a vital role in helping Saudi Arabia achieve its 2030 aviation goals that aim to outpace global growth”, said Reham AlMusa, Vice President – Cloud Applications, Saudi Arabia, and Managing Director at Oracle Saudi Arabia. “Riyadh …

The Advanced Air Mobility (AAM) in Saudi Arabia initiative, developed by the General Authority of Civil Aviation (GACA), is an ambitious roadmap to make the Saudi air transport sector the safest and most developed in the Middle East region. This includes a wide range of innovative solutions ranging from small unmanned aircraft to aircraft with vertical take-off and landing. These technologies will be able to provide safe, sound, sustainable and faster means of transport for people and goods, characterized by high technical capabilities that contribute to alleviating congestion on the roads and facilitating easy access to remote areas in the country, and thus contributing to achieving overall economic and social development. Capt. Sulaiman Al-Muhaymedi, executive vice president of GACA for aviation safety and environmental sustainability, said the AAM initiative in Saudi Arabia includes the steps that must be taken to draw a comprehensive road map that places AAM at the forefront of the aviation industry. The AAM is transforming the future of the transportation sector, offering innovative solutions, from small unmanned aircraft systems (sUAS) to vertical take-off and landing (VTOL) aircraft. He stated that these developments contribute to revolutionizing the movement of passengers, transportation of goods, emergency response, medical evacuation, and disaster relief. He drew attention to environmental sustainability, in addition to the initiative’s inclusion of the foundations for building a successful system for advanced air transport. Al-Muhaymedi indicated that tests were conducted in the Kingdom that included diverse terrain and multiple climatic conditions, which resulted in positive results that can be achieved in various transportation sectors thanks to reliance on advanced air transport, such as reducing traffic congestion and road accidents, as well as contributing to the Kingdom’s achievement of …

Jazeera Airways announced the signing of a new facilities management contract with Kuwait-based Intelligent Management Solutions (IMS). Under the terms of the contract, IMS will utilize its Computerized Aided Facilities Management System (CAFM IMS) to digitize operations systems and maintenance at Jazeera Terminal 5 (T5) and other facilities. This contract is a part Jazeera Airways’ commitment to support local businesses. Speaking about the contract, Naser Al Obaid, Chief Executive Officer, Jazeera Terminal 5, highlighted: “We are pleased to partner with Intelligent Management Solutions and benefit from their comprehensive digital operations and maintenance system to manage our facilities. It is also a matter of pride to be working with a Kuwaiti startup that has seen many successes in providing its services to local and regional companies.” Jazeera Terminal 5 (T5), fully owned and operated by Jazeera Airways aims to make the passenger journey faster and smoother. The recently upgraded terminal includes 24 check-in desks, five boarding gates, transit areas, food, and beverage options, Duty Free and retail outlets as well as service provider desks for the convenience of all passengers. A 350-vehicle parking building across the road is connected to the Terminal by a walking bridge making it easier to cross over or transfer luggage, especially during the summer months. With just one security check to be cleared for departures, passengers can relax till it’s time to board their flight. IMS is a startup company founded by Kuwaiti entrepreneur Faleh Alajmi. The company developed its proprietary Computerized Aided Facilities Management System (CAFM IMS) to enable companies to efficiently manage facilities, reduce maintenance costs and preserve asset values. The system, alongside the company’s services and solutions, has benefited government-owned and private companies …

Philippine Airlines (PAL) and its affiliate carrier, PAL Express (PALex), have embarked on the next phase of their journey to deploy IBS Software’s iFly Staff travel solution. Built to improve travel operational efficiency for airline employee travellers, iFly Staff is a SaaS solution designed to automate the end-to-end business and leisure travel booking process for airline employees. The partnership with iFly Staff enables PAL and PALex employees, dependents and retirees to plan, book and manage their travel requirements for leisure and business trips via multiple channels and devices. PAL is the first Southeast Asian SaaS customer of IBS Software and the fourth from the Asia-Pacific region. Since the go-live, iFly Staff has significantly improved the travel experiences of PAL employees by replacing tedious paper-based manual processes with self-service booking capability, reducing staff travel booking time from days to minutes. Additional benefits include a reduction in general office backlogs, enhanced policy and security compliance, and the facilitation of multiple payment options. Jo-Ann Maluenda, Vice President of Human Capital at PAL, remarks: “PAL’s primary objective is to provide our valued employees, their families, and loyal PAL retirees with a smoother, more streamlined, and user-friendly process for availing of their employee travel benefits. With iFly Staff, our employees can now book their trips anytime, anywhere with just a few clicks. We partnered with IBS Software to achieve end-to-end automation of our employee travel booking and administrative processes, introducing industry-best practices without compromising PAL-specific processes. Our PAL and PAL Express employees work diligently to deliver exceptional service to our customers worldwide, and they deserve a flexible and user-friendly travel experience. We also anticipate substantial savings in back-office work.” Vijay R Chakravarthy, VP & Head of iFly …

Travelport announced that it is One Global Travel’s preferred Global Distribution System (GDS) partner. As the only GDS provider to One Global, the international community of leading independent travel management companies (TMCs) formed by World Travel Inc. and Clarity Business Travel Management, Travelport will provide access to retail ready content and superior search, shop and servicing capabilities delivered through the Travelport+ platform. One Global TMCs will also benefit from Travelport’s complete New Distribution Capability (NDC) solution, which empowers agents and travel managers to easily compare offers side-by-side and seamlessly service NDC bookings for their travelers. “At One Global we are 100% committed to building trusted and transparent relationships with our suppliers that bring true value to our international community of TMC partners,” said Polly Smoothy, Global Supplier Partnership Manager at One Global Travel. “Travelport is our preferred GDS partner of choice to deliver a broad range of travel content and technology tools.” “Business travel expectations are changing drastically, and employees want the ability to book and manage their work trips quickly, easily and with more control. That is why we designed Travelport+ to help TMCs operate as modern retailers and give travelers more self-service options,” said Paul Broughton, Director of Business Development, EMEA and APAC at Travelport. “Our partnership with One Global will drive modern retailing forward in the corporate travel sector, providing TMCs, their clients and business travelers with greater personalization, more convenience and truly modern experiences.”  

Riyadh Air has signed a three-year strategic agreement with Accenture to help deliver its technology foundation and capabilities as part of its vision to be the world’s first digitally native airline. The initiative will enable Riyadh Air to operate in a new era of aviation with digital services at its core, using cutting-edge technologies such as cloud data and AI to help deliver a seamless travel experience for its guests and employees. The core enterprise system will enable the company to scale as it aims to offer over 100 destinations by 2030. Accenture will help set up Riyadh Air’s cloud-only infrastructure, cybersecurity capabilities, managed services and operations as the airline gears up for its launch. Adam Boukadida, chief financial officer of Riyadh Air, said, “As a digitally native airline, Riyadh Air will be at the forefront of innovation and technology, allowing us to deliver world-class service to our guests. There is a considerable amount of unseen work taking place behind the scenes enabling both our operations and user experience, with Accenture, as our strategic technology partner, helping us to deliver, secure and operate foundational capabilities.” Emily Weiss, senior managing director at Accenture and head of its Travel practice globally, said, “The launch of Riyadh Air is a landmark moment for the aviation industry as a whole; a brand-new airline that’s designed from the ground up, harnessing the latest technologies to create hyper-connected experiences that meet the demands of today’s, and tomorrow’s travelers. Drawing on our deep industry and digital expertise, we are proud to be collaborating with Riyadh Air to help shape the future of travel.” Boukadida added, “Accenture is pivotal in enabling Riyadh Air’s cloud-first strategy, and our unique …

Riyadh Air and IBM announced the signing of a strategic agreement in which IBM Consulting will be the lead systems integrator to support creating, building and orchestrating the technology foundation that can help the digitally native airline to offer exceptional and seamless travel experiences. Together, Riyadh Air and IBM Consulting have already created the airline’s digital and technology strategy. Now, Riyadh Air has selected IBM Consulting to support building the key business and technology capabilities that underpin the strategy. That includes implementing and integrating more than 50 airline industry solutions and core technology capabilities, including security, infrastructure, integration and data platforms, using a hybrid cloud approach. IBM will also orchestrate the work of over 40 partners by providing program and technical governance, project management, quality assurance, change and communications management and training. The collaboration is expected to help position Riyadh Air strategically within the broader ecosystem to offer digital innovations and exceptional experiences for travelers and guests. Riyadh Air aims to create a world class airline with personalized and seamless guest experience powered by AI and state of the art digital technology, taking obsessive care for details that create memorable micro-moments across the traveler journey. It also includes empowering employees with data-driven insights and new ways of working to help Riyadh Air better serve their guests. “Our ambition is to launch our first flight in 2025 and put Riyadh Air at the cutting edge of digital technology and innovation within the aviation industry, adopting the best international sustainability and safety practices to deliver an exceptional travel experience, for our guests locally and internationally,” said Adam Boukadida, Chief Financial Officer, Riyadh Air. “IBM Consulting will be our principal partner driving us …

Thynk announced the acquisition of ‘Please ask m’, a pivotal step in fortifying its hospitality cloud solution. This acquisition aligns seamlessly with Thynk’s strategic growth initiatives, aimed at providing hoteliers with an augmented suite of software to elevate sales and operations, deliver superior guest experiences, and harness actionable data-driven insights. Pascal Petit, CEO of Thynk, said: “The integration of Please ask m’s functionalities into Thynk’s hospitality cloud represents a confluence of aligned interests and core competencies. The fusion of these platforms is expected to significantly enhance our value proposition for hoteliers, facilitating increased revenue potential and operational efficiency.” Thynk’s hospitality cloud, recognized for streamlining hotel operations and leveraging data for insightful decision-making, will now be complemented by Please ask m’s robust revenue generation modules. This strategic addition ensures that hoteliers are not only equipped with top-tier operational tools but also with advanced mechanisms to identify and capture new revenue opportunities and improve the customer journey. Mark Struik, Founder of Please ask m, commented: “With Thynk we have a shared vision, one that sees beyond today’s constraints. The addition of our revenue generation modules to Thynk’s cloud ecosystem is like giving hoteliers a key to countless new doors of opportunity.” With this acquisition, stakeholders can anticipate a cohesive platform that addresses the multifaceted needs of the modern hospitality industry. Nils Scheers, COO of Thynk, added: “The integration process has been initiated with a focus on seamless transition and operational continuity. We remain committed to delivering consistent and enhanced value to our clients.” Thynk remains dedicated to its mission of providing unparalleled solutions to the hospitality sector and views this acquisition as a significant milestone in its journey towards industry leadership.

SITA and Fraport are enabling all airlines at Frankfurt Airport to jointly use face biometrics as identification from check-in to boarding the aircraft. Frankfurt is the first airport in Europe to offer biometric touchpoints to all airline passengers, enabling streamlined, frictionless passage throughout the airport. Using SITA’s Smart Path biometric solution, powered by NEC, your face becomes your boarding pass. Passengers can securely register in advance on their mobile device through the Star Alliance biometric app or directly at the check-in kiosk with their biometric-enabled passports. The whole registration process only takes a few seconds. Once registered, passengers pass through the facial recognition-equipped checkpoints without showing any physical documents. The new technology is already in use by more than 12,000 passengers at check-in, boarding pass control, and boarding gates. Pierre Dominique Prümm, Executive Board member Aviation and Infrastructure at Fraport AG, said: “Together with Lufthansa and the Star Alliance airlines, we have been offering this innovative service since 2020, an experience – with the help of SITA and NEC – which will now be extended to all airlines. We are the first European airport to offer all passengers a contactless and convenient passenger journey using biometrics. Our goal for the coming months is to equip at least 50% of all check-in kiosks, pre-security, and boarding gates with the new and pioneering technology.” David Lavorel, CEO of SITA, said: “We have seen that the more we can automate the passenger journey in the airport, the better the experience. Biometric touchpoints significantly speed up the mandatory steps in the airport, giving passengers more time to relax before the flight rather than waiting in line. We know from our research that where biometrics …

Travelport and Air India announced that they have extended and expanded their multi-year distribution agreement to include New Distribution Capability (NDC) content and servicing. The agreement further expands the collaboration between Travelport and Air India, confirming the future delivery of a complete NDC solution which will provide Travelport’s global network of travel agencies the ability to easily search, shop and service Air India’s product offerings. “Our valued partnership with Travelport is an important part of our growth and technology strategy as we prepare to deliver a complete solution that makes it easy for agents to access and service Air India’s content and offers,” said Nipun Aggarwal, Chief Commercial and Transformation Officer at Air India. “Travelport+ will elevate our technology investment and the future roll out of NDC-sourced content, so that together, we can ensure agents and travellers have a seamless, modern retailing experience.” Travelport and Air India remain committed to providing travel agencies worldwide with more choices and a fast, easy way to search and book the best options that meet travellers’ needs. This renewed agreement between Travelport and Air India ensures that Travelport subscribers continue to have simplified access to Air India’s extensive network of destinations, which will continue to expand and evolve. “Our expanded agreement with Air India positions Travelport and our operator partner ITQ to continue driving modern travel retailing as the leading travel technology partner of choice for travel agencies in India,” said Damian Hickey, Global Head of Airline Partners at Travelport. “As part of Air India’s future technology strategy, our collaboration on NDC will be complemented by the superior retailing and merchandizing solutions available in Travelport+, which ultimately make it easier for agents to operate …