Tag Archives: hospitality

Emirates Flight Catering has been selected to lead the hospitality and operations for the New Zealand pavilion at Expo 2020 Dubai which will take place from October 2020 to April 2021 with participation from 190 countries. The New Zealand pavilion restaurant will be central to the country’s participation at Expo 2020. International visitors will experience premium New Zealand food and beverage products, prepared by Emirates Flight Catering’s skilled chefs. Saeed Mohammed, Chief Executive Officer, Emirates Flight Catering, said, “New Zealand is a high-profile destination and its innovative approach to hospitality will allow us to showcase our expertise in food, beverage and hospitality, and to provide a world-class experience to anyone who visits the pavilion. The opportunity to work alongside New Zealand and its visitors to Expo 2020, a milestone event for the United Arab Emirates, is something we’re incredibly proud of.” Members of Emirates Flight Catering’s experienced culinary team, made up of 1800 chefs from 52 countries, will visit New Zealand early next year to source food and beverage products from experienced exporters for the pavilion restaurant. Clayton Kimpton, New Zealand’s Commissioner-General to Expo 2020, said, “New Zealand’s manaakitanga or warm hospitality is part of what makes us special. We’re excited to partner with Emirates Flight Catering to share our pavilion experience and New Zealand’s food and beverage with the world at Expo 2020 Dubai.” The agreement with New Zealand at Expo 2020 is further evidence of Emirates Flight Catering’s expertise and expansion outside of its core flight catering business. The company recently commenced construction of its vertical farming facility in Dubai. It’s also expanding further into retail and consumer sectors, combining its culinary and production expertise to produce premium …

Millenium Hotels has signed an agreement with Hotelbeds Group that grants all of the Hotelbeds Group brands (Hotelbeds, Bedsonline, Tourico Holidays and GTA) with direct real-time access to over 1.4 million of Millennium Hotels and Resorts’ annual room nights in more than 60 global business and leisure travel destinations. The pact will strengthen Millennium Hotels and Resorts’ distribution through Hotelbeds’ presence in more than 140 markets, spanning a wide range of channels including airlines, MiCE operators, point redemption schemes, retail travel agencies and tour operators representing over 60,000 travel distributors. Mark Redmond, Head – Global Chains, Hotelbeds Group, commented: “We are delighted to be connecting to Millennium Hotels and Resorts’ global hospitality offering. This will be a strong relationship in delivering special rates and availability across the MHR portfolio to our clients, while giving MHR access to higher-margin, niche segments of the travel market.” Also, Nayan Peshkar, Senior Vice President, Digital, Distribution and Revenue Strategy, Millennium Hotels and Resorts, said, “We are pleased to be working with Hotelbeds. This supports the Group’s wider distribution strategy of reducing reliance on static rate and room agreements in the leisure segment.”

Ghaya Grand Hotel has won the Arabian Travel Awards 2018 for the Luxury Serviced Apartment Hotels category at a glittering ceremony held at the JW Marriott Hotel, Deira on September 20, 2018. The award was received by Ossama Kachkouche, Director of Sales and Marketing. “We are extremely honoured to be recognised at the recent Arabian Travel Awards. It was a special feeling when all of our hardwork was acknowledged, it’s a seal of approval that we are on a right track and we should continue to maintain and improve our hospitality services.” Kachkouche said. Arabian Travel Awards is a platform for the Middle East to recognise people behind the success of the travel & hospitality industry to make them believe they are achievers. Planned as an exclusive one-of-its-kind event, this award ceremony is held annually. With many people putting their trust in the travel & hospitality industry, Arabian Travel Awards aims to host a world-class recognition for the best in the industry. Based on a unique system of jury, judgment and voting, these awards are fair and unbiased.

Golden Sands Hotel Apartments was declared the Best Family Hotel Apartments at the 2nd annual Arabian Travel Awards. Mirna Tenidis, Director of Marketing of Golden Sands Hotel Apartments, received the award. Last year, the Golden Sands Hotel Apartments was recognised as the Best Brand Hotel Apartment. Mohammed Khoori, General Manager, Golden Sands Hotel Apartments, said, “The Arabian Travel Awards is one of the much-awaited awards in the industry. We are grateful to be recognised as this year’s recipient of the Best Family Hotel Apartments. This is a meaningful award because it reflects who we truly are. Our facilities cater to big and small families and our location is convenient for both young and adult guests. I want to share this award with the team who are relentlessly providing the best service to our valued guests.” Organised by Durga Das Publications, the 2nd Arabian Travel Awards recognised and honoured the best in the travel, tourism and hospitality industries in the Middle East. This year, more than 50,000 votes were submitted from over 25 countries, with nearly 60 awards to recognise at the exclusive event attended by VIPs, dignitaries, travel, tourism and hospitality professionals. During the awards ceremony, a beautifully designed Collector’s Edition Book was also unveiled that showcases the beauty and culture of the Middle East.

Travelport has been recognised as the Best Technology Partner to the travel and hospitality industry in the Middle East for the second consecutive year at Arabian Travel Awards 2018. The company also scooped the Best Travel Technology Provider award, a category formerly called Best Global Distribution System, which Travelport also won in 2017. The ceremony took place recently at JW Marriott Hotel in Deira, Dubai. Arabian Travel Awards is an annual event designed to support, promote and develop the Middle East travel and hospitality industry by identifying and rewarding excellence, and inspiring its practitioners to continuously raise the standards of their product and service offering. Winners are selected based on a unique system of jury, judgement and online voting by industry professionals. In other categories, Cozmo Travel won Fastest Growing Travel Management Company and Al Naboodah Travel won the Best General Sales Agent (GSA) award. Matthew Powell, Managing Director, Travelport, Africa, Middle East and South Asia, said, “We are proud of the work we have done over the last 12 months. Our travel commerce platform is faster, our merchandising and analytics solutions are more powerful, and our mobile applications like Trip Assist, are even more dynamic and in tune with the needs of today’s hyper-connected travellers. We are delighted this work has been recognised by the industry. We will continue to work tirelessly to lead the change we want to see for the benefit of our customers and travellers.”

The number of guests staying in Abu Dhabi hotels during August rose by 10.5 per cent compared to the same month in 2017, reveal the latest figures released by the Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi). August’s results show that the Department’s targets of improving upon 2017’s record-breaking numbers of guest arrivals, when close to five million people stayed in the emirate, are firmly on track. Overall, 477,606 visitors enjoyed stays at one of Abu Dhabi’s 162 hotels and hotel apartments during August 2018, an increase of more than 45,000 over August 2017. For the first eight months of the year, the figures show Abu Dhabi has recorded more than 3.31 million guests, a 5.8 per cent boost in the total number of hotel guests to the emirate compared to the last year. The Chinese market recorded a strong improvement during this month, up by almost 9 per cent compared to August 2017, and on a year-to-date basis, China is still Abu Dhabi’s number one source market – up about 13 per cent in total compared to 2017. Indian hotels also recorded 22 per cent growth during this month with the arrival of Indian guests. Saudi guests increased for a third consecutive month during August, recording a growth of about 24 per cent compared to August 2017. The US market also performed well, with the number of American guests increasing by almost 35 per cent. For the year-to-date, American hotel guests were up by almost 26 per cent compared to 2017. The UK posted 3.6 per cent increase for the month, but despite this, for the year-to-date, visitors from the UK are up by 8 …

With just a few days left, the Arabian Travel Awards is all set to recognise the efforts of the travel, tourism and hospitality professionals. The black-tie award show will be conducted in Dubai on September 20, 2018. An exclusive invitation-only event, it will involve some of the most prominent personalities from the region. The Chief Guest for the event will be HE Khalid Jasim Al Midfa, Chairman, Sharjah Commerce and Tourism Development Authority. Owing to the dedication and commitment of professionals working not only in the emirates, but also in the Middle East that has revolutionised the travel industry, United Arab Emirates has become a hub for travel, tourism and hospitality. The Arabian Travel Awards is a platform for the Middle East market to appreciate the efforts of the travel specialists who have contributed to the booming travel and hospitality industry. The Awards aim to encourage them to continue promoting tourism in the region, especially since all roads are set and ready for the Expo 2020 and beyond. Following a systematic method of internet-based voting, these Awards are fair and unbiased and are supported by TravelTV.news, TravTalk Middle East and TravTalk India – premier media partners for extensive coverage. The awards will be divided into four categories: Personal Awards, Business Awards, Trending Awards and Partner Awards. To name a few, these include awards for Best Business Hotel, Best Family-Friendly Hotel, Best City Hotel, Best Green Hotel, Best Leisure Hotel, Best Destination Management Company, Best Hotel Apartments, Best B2B Travel Portal and Best Luxury Hotel, among many others.

More than 100 human resources experts from Dubai’s hospitality sector attended the 2nd Dubai College of Tourism HR Forum organised recently by the Dubai College of Tourism (DCT). The Forum was designed to provide recruitment and training specialists in hotels the opportunity to get a better understanding of UAE’s labour laws and find solutions to various work-related challenges. DCT, an institution established by Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism),  plays a key role in human resources development in the emirate’s tourism industry and serves as a crucial link between Dubai Tourism and the trade to further enhance the quality of tourism services and the overall visitor experience. During the event held at The Address – Boulevard Hotel, speakers from government and private sector entities addressed the gathering of human resources professionals, covering topics such as Emiratisation, labour laws, and recruitment of staff. The participants were able to glean useful information and get advice from experts during the Q & A session that followed each presentation. Olivier R. Harnisch, CEO of Emaar Hospitality praised the work done by DCT and highlighted the fact that its Emiratisation objectives align with that of Emaar Hospitality. Major Majid AlZarouni, Head of Licensing Department, Security Industry Regulatory Agency (SIRA), a unit of Dubai Police that is responsible for the training of security guards, spoke on issues related to the hiring of security guards including their visas and salaries.

The Elaf Group of Companies, a SEDCO Holding Group company and a leading provider of travel, tourism and hospitality services, has announced the opening of its latest five-star hotel in Jeddah. The latest addition to Elaf Group’s growing portfolio of hotels is part of its recent implementation of a strategic expansion initiative, aimed at further reinforcing its leading presence in the Kingdom of Saudi Arabia’s booming tourism and hospitality segment — in line with the goals and objectives of Saudi Vision 2030 to support the national economy and to promote tourism, particularly tourism for religious purposes, as a key contributor in the efforts to achieve a non-oil economy. Ziyad Bin Mahfouz, CEO, Elaf Group, said, “The new hotel is being expected to help address the demand for more hotel rooms in Jeddah, which clearly demonstrates the country’s rapidly thriving tourism industry — ably reflected in its continuous Year-on-Year (YoY) growth. Rest assured, we remain steadfast in our commitment to provide the highest quality of services to offer an unforgettable experience in our hotel and exemplary service to our guests.

Connected visitor technology will drive the UAE’s hospitality market to top $10 billion by 2020, meeting the needs of millions of Expo 2020 Dubai visitors, experts announced on the sidelines of the Arabian Travel Market. With 25 million visitors set to attend Expo 2020 Dubai, the UAE’s hospitality sector is on a building boom. Dubai aims to double the number of hotel and serviced apartments leading to revenue of $10 billion, according to a recent report by Alpen Capital. As hoteliers jostle for position, they are aiming to stand out from their competitors through disruptive technologies to save time and money, and meet the preferences of Millennials. “Smart technology could revolutionise the visitor experience, for the millions of visitors set to attend Expo 2020 Dubai, offering a hassle-free end-to-end experience from the plane, to easy hotel check-in, to autonomous vehicles taking them to the exhibition pavilion,” said Savitha Bhaskar, COO at smart hospitality consultancy Condo Protego. The UAE’s hospitality sector is also rapidly adopting digital solutions to streamline hospitality administrative processes and enrich the guest experience, saving time and money. Increasingly, hotels are offering remote check-in, card-free room access, and Big Data analytics to monitor customer preferences both in-room and from partners. “For UAE hoteliers to manage guest data in real-time, they need high-availability, secure, and scalable data storage and management solutions. Condo Protego has seen strong success in enabling the UAE’s leading hospitality and leisure organizations to undergo digital transformation,” added Bhaskar. In the UAE, Condo Protego is seeing strong demand for solutions such as Dell EMC converged infrastructure, Isilon network-attached storage, XtremIO all-flash storage, and VERITAS information management and data protection solutions.