Tag Archives: hospitality

AI to help hospitality and travel industry: Mona Faraj

AI and technology seem to make waves in the industry, speaking at the recently concluded TTME’s International Women’s Day celebrations,  Mona Faraj Managing Director – HSMAI ME, CEO – ExploreTECH and Founder of Insight Out Consultancy shared the importance of technology and how it makes our work more efficient. A question she asked the audience was “how many of you came without using the google maps to the venue” to which she answered that a few years ago there may have been only a few hands but today in order to make our journey smoother we use the maps. “AI is there to make us better people, that’s what its all about and that’s my opinion. I think hospitality and travel industry, we are typically slow adopters of technology. Airline does it way before us and so does other industries but when it comes to hospitality and travel we are slow adopters. Yes, we are all about the human interaction and we are all about being hospitable as a human but AI or technology in general is there to make us spend our time on serving the guest versus doing all the transactional, time consuming activities that we do day in day out. Did anyone come here without using google maps? If we would have asked this question 15 or 20 years ago a few hands would have gone up.” She further reiterated that a recent article shared that even the watch industry is transforming so AI is moving in the same way but faster than we adopted to internet of things. She opined that in hospitality and travel there are so many technology providers that can help in different …

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Al Balad Development Company unveils Al Balad Hospitality Collection for managing hotels in historic Jeddah

Al Balad Development Company (BDC) announced the launching of Al Balad Hospitality — a visionary division dedicated to providing exceptional and authentic hospitality experiences. According to a BDC press release, the strategic initiative is in line with the overarching objective of transforming Historic Jeddah ‘Al Balad’ into a global, historical, and cultural destination on the tourism map. The launch of Al Balad Hospitality underscores a commitment to offering guests unparalleled luxury in the heart of Al Balad, a UNESCO World Heritage site. The hospitality sector in the region seamlessly combines authenticity, history, and contemporary amenities, offering visitors an immersive and enriching experience. Emphasizing the cultural richness of the area, Al Balad Hospitality goes a step further by providing local luxury products, promoting exploration, and upholding authentic hospitality etiquette to preserve the region’s heritage. As the parent brand of Al Balad’s hotel chains, Al Balad Hospitality introduces an array of hospitality options across three distinct categories. Al Balad Hospitality offers a diverse range of choices, from the splendor of luxurious heritage hotels extending from Jeddah to the world, to authentic heritage elegance redefined stays, and the flexibility of infinite choices that cater to all segments. These offerings aim to seamlessly connect visitors to the essence of the past, providing an exceptional and modern experience that fosters a genuine connection with the destination. (source SPA)

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WTTC and Biosphere join forces to standardise international hotel sustainability

In a joint effort to promote sustainability in the Travel & Tourism sector, the World Travel & Tourism Council (WTTC) and Biosphere have inked a partnership to promote sustainability criteria in the hotel industry under the Hotel Sustainability Basics initiative. In the current landscape of globalisation and information saturation, where sustainability holds paramount importance, the proliferation of new standards and eco-labels poses a significant challenge for the sector. Identifying clear and consistent sustainability criteria has become increasingly difficult. Biosphere and WTTC have joined forces and solidified their commitment to fostering a more sustainable hotel industry to establish fundamental steps for global sustainability practices. This marks a significant milestone for global hotel sustainability, benefiting over 2,500 hotels. As partners of the Sustainable Hospitality Alliance (SHA), both organisations are optimistic that standardising their sustainability concepts will undoubtedly catalyse widespread adoption by hotels worldwide. Julia Simpson, WTTC President & CEO, said: “Hotel Basics is a crucial and inclusive industry initiative, ensuring hotels continue to adapt and evolve to meet the needs of both travellers and the planet. The collaboration between Biosphere and WTTC is a fundamental step towards international standardisation in sustainability, creating a clear and homogeneous pathway for the industry.” The recent signed agreement between WTTC and Biosphere will lay the groundwork for a network of international criteria homogenisation. This initiative aims to facilitate the industry’s transition from basic criteria to more advanced global standards, aligning with the 17 Sustainable Development Goals (SDGs) and 169 goals of the United Nations. This connection is made possible through the Guide for Sustainable Tourism of UN-SDSN Spain and Biosphere. Dr. Tomás de Azcárate Bang, President of the Responsible Tourism Institute, said: “Sustainability must be viable, …

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Bahrain’s hospitality market record marginal uplifts in Q3 2023

STR data year-on-year up to September 2023 shows that average hotel occupancy in Manama is up by 5.9% compared to the same period in 2022, with RevPARs also up 4.9% YoY. This is despite average daily rates (ADRs) falling slightly at 1.0%. In July, it was announced that Edamah broke ground on two boutique hotels at Bilaj Al Jazayer – the four-star Avani and five-star Tivoli, both scheduled to open in 2025. Upon completion, the Bilaj Al Jazayer mixed-use 1.3 million square metre development master plan will also comprise residential villas and apartments, retail and F&B, entertainment and offices along the 3km beachfront. Fraser Suites is expanding its offering in Bahrain, signing with Seef Properties to operate in Al Liwan in Hamala. The new offering will provide 63 serviced apartment units, with a mix of one-, two-, and three-bedroom apartments, over three floors. The serviced apartment component is expected to open in Q4 2023. Heather Longden, Director – Advisory & Transactions, at CBRE in Bahrain comments: “We’ve seen slight uplifts in Bahrain’s hospitality and residential sectors in Q3 2023. In the residential market, although performance was mixed and quoted apartment sales rates dropped marginally year-on-on year, average quoted residential rents increased along with villa sales rates across the geographies. In the hospitality sector, occupancy rates increased by 5.9% compared to the same period in 2022 and RevPARs also grew by 4.9% in Manama. Other aspects of the market remained stable, as the commercial office and retail sectors continue to witness development with prominent projects due to complete soon, which will add to existing stock.”

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AROYA Cruises partners with Saudi’s Culinary Arts Commission to launch first at-sea Saudi restaurant to showcase the Kingdom’s culinary heritage

Cruise Saudi announced its partnership with the Culinary Arts Commission to showcase authentic Saudi cuisine onboard AROYA Cruises through the Irth Culinary Boutique & Café. This collaboration forms part of AROYA Cruises’ vision to offer exceptional and creative experiences to its passengers. AROYA Cruises is the first cruise ship of its kind to be tailored exclusively to Arabian tastes, and resembling it is Irth, the first Saudi restaurant at sea, which will offer a variety of locally sourced Saudi foods and drinks and high-quality products. In addition to its rich heritage and glorious history, Saudi is also renowned for its authentic hospitality, which will be embodied in the services provided at Irth, with all restaurant staff being trained by the Culinary Arts Commission to ensure a deluxe and genuine experience for passengers. Founded in 2020, the Culinary Arts Commission seeks to promote the unique Saudi culinary traditions on both a local and global scale and position the Kingdom as a leading destination for culinary arts. The goals and ambitions of the Culinary Arts Commission align perfectly with those of AROYA Cruise, which aims to provide exceptional experiences that cater to the tastes and preferences of Arabian people while seeking inspiration from the authentic Saudi culture. Lars Clasen, CEO at Cruise Saudi, commented on the partnership, “We’re proud to be partnering with the Culinary Arts Commission. Launching Irth Culinary Boutique & Café onboard AROYA Cruises represents a key step in exhibiting the Kingdom’s authenticity and offering the best of services to our guests”. Mayada Badr, CEO of the Culinary Arts Commission, said, “Irth Culinary Boutique & Café will showcase the authenticity of Saudi cuisine and its rich culture, and this partnership …

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Dynamic Insights and Industry Evolution strategies highlighted at the 6th Annual ROC Commercial Strategy Conference

The 6th edition of the annual ROC Middle East Commercial Strategy Conference commenced with a day of insightful dialogues and expert discussions, setting the tone for a transformative event in the realm of hospitality and tourism. The opening addresses by Mona Faraj, Managing Director of HSMAI Middle East, and Bob Gilbert, President & CEO of HSMAI, welcomed a diverse assembly of industry professionals, setting the stage for a day packed with knowledge-sharing and innovation. The plenary sessions began with a captivating talk by Steven van Belleghem, a Customer Experience Enthusiast, who outlined the journey from customer service aspiration to actualization, likening companies to ‘Diamonds in the Rough’ striving for CX excellence. Following was a spirited panel discussion on Destination Marketing, moderated by Iva Skrlec, Hilton’s Director of Destination Marketing for MEA & Turkey. Panelists, including Liam Findlay of Miral Destinations, Nicholas Hall of the Digital Tourism Think Tank, and Alka Winter from Ras Al Khaimah Tourism Development Authority, explored the critical role tourism boards play in molding destination narratives and driving demand. Marie-Louise Ek, Hilton’s VP of Human Resources MEA, shed light on the ‘Crafting Essential Leadership for Modern Work Realities,’ addressing the megatrends influencing hospitality leadership. The conference then delved into the interconnectedness of commercial decisions and asset value, with a discussion led by Omar Eltahry, a seasoned Hospitality Advisor, and panelists from Accor, United Hospitality Management, and Mashreq, who shared real-world insights on revenue enhancement and asset management. Mona Faraj, Managing Director of the Middle East chapter of HSMAI said, “As we celebrate the opening of 6th annual ROC Middle East Commercial Strategy Conference, we use this opportunity to chart the future of our industry together with hospitality pioneers …

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WorldVue embarks upon strategic journey to acquire Infrateq Group EMEA

Hospitality technology solutions providers WorldVue® and Infrateq have announced they have signed an agreement that will mark the entry of WorldVue’s full tech stack into the EMEA region powered by Infrateq. Nearly 50 years in business, WorldVue (formerly known as World Cinema) has been a trusted provider of video, digital infrastructure, wireless connectivity and professional services to hotels, residential properties and enterprises across the world. A family-owned business headquartered in the United States, WorldVue has offices in the Americas, UK, Netherlands, Mexico City, Dubai, Singapore and Australia. Michael Vargosko, Managing Director International Operations at WorldVue commented: “This agreement couldn’t have come at a more opportune time. As we close in on managing a million rooms installed globally, the business has been focused on strategic international growth with EMEA as a top priority, which was cemented by the appointment of Julian Daniel as Vice President of Operations EMEA earlier this year.  Through our alliance with Infrateq our full offering, including IPTV, ISP and wired and wireless network solutions, will be available in EMEA and we will work closely with the team to ensure smooth and seamless operations with the goal to fully integrate the business.” Specialized in IT infrastructure project design, deployment and management for the hospitality industry, Infrateq designed solutions are approved by leading vendors and international hotel chains, using decades of industry experience of their team plus a network of over 50 verified local partners. Infrateq has extensive coverage in the EMEA region through its hubs in the UAE, Saudi Arabia, South Africa, Europe and the UK. “This is a very exciting milestone for the company,” said Gary Carscadden, CEO & Founder of Infrateq. “WorldVue will bring its North …

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UAE to host 2023 MEA stakeholder conference: a catalyst for hospitality industry growth

The Hospitality Network announced the dates for the 2023 MEA Stakeholder Conference, scheduled from 7th to 9th November at Lapita, Dubai Parks and Resorts in Dubai, UAE.  The 2023 MEA Stakeholder Conference is set to attract over 500 decision-makers, including hotel owners, giga developers, operators, and key consultants, collectively operating and developing hundreds of hotels across the region.  By discussing the latest trends and challenges facing the industry, the conference fosters investment into innovation and sustainability as key drivers for the rapid growth of the industry. It also serves as a nexus for various domains such as Information Technology, Engineering and Technical Services, Design and Procurement, helping to enhance inter-departmental communication and facilitating knowledge exchange. This exclusive, invitation-only event will convene senior leaders from across the Middle East & Africa’s hotel industry, fostering collaboration and promoting innovations and sustainability within the sector.

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Amadeus and BEONx Join Forces to Elevate Hotelier Revenue Strategies

Amadeus’ Demand360® subscribers using the BEONx Revenue Management System (RMS) can now gain access to the in-depth, forward-looking market insights provided by Amadeus’ business intelligence solution in their RMS. Fluctuating demand and economic conditions brought on by the pandemic have highlighted the importance of revenue management systems and business intelligence within the hospitality industry. Having access to both historical and forward-looking data has become critical in enabling hoteliers to develop smarter, more informed business strategies. Going beyond the existing integration with iHotelier®, Amadeus, a global provider of hospitality technology solutions, and BEONx, a leading hospitality revenue management service provider, announce an extension of their partnership to bring comprehensive business intelligence to BEONx customers that subscribe to Demand360®. The integration will allow hoteliers using BEONx to gain access to Amadeus’ Demand360® business intelligence insights within their RMS. This will significantly improve a hotelier’s ability to understand market demand, historical and forward-looking business performance, and track results against their competitive set to best optimize revenue. BEONx hotels will also able to join Amadeus’ Demand360 network, strengthening the data available in that solution. “Expanding our partnership with Amadeus will better serve the interests of common clients,” said Rubén Sánchez, CEO and Founder at BEONx. “The two-way data exchange will enhance the revenue insights and competitiveness of hotels connected to BEONx and Amadeus by giving them improved visibility into market trends. It will also improve the BEONx algorithms that provide forecasting and inventory control systems capabilities to their participating hotels.” “With fiercer competition and leaner teams, revenue managers are often managing multiple properties now, rather than a single hotel,” said Michael Yeomans, Senior Vice President, Business Intelligence & Data Solutions, Hospitality, Amadeus. “This kind …

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DCT Abu Dhabi introduces 56 Emirati students on a Tourism Youth Summer Camp empowering the future of hospitality and tourism

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) celebrated the graduation of 56 Emirati students from its 2023 Tourism Youth Summer Camp, a two-week introduction to Abu Dhabi’s tourism and hospitality industry where participants nurtured essential teamwork and leadership skills, gained hands-on experience and received insights from professionals within the field. The graduation ceremony, held at Saadiyat Rotana Resort and Villas was attended by the students and their parents, as well as key industry partners and government officials including H.E. Mouza Obaid Al Nasseri, Executive Director of Small & Medium Enterprises, Department Of Economic Development; Shaikha Al Nuwais, Vice President Owner Relationship Management at Rotana Groups; Hamad Mohammed Alsudain, Licensing & Regulatory Compliance Director at DCT Abu Dhabi; Mouza Theib Al Mansoori, Recruitment Department Manager at Human Resources Authority; and Najla Al Nahdi, Chief Human Resources Officer at Abu Dhabi National Hotels. In line with the Abu Dhabi Economic Vision 2030, DCT Abu Dhabi’s annual Tourism Youth Summer Camp allows young UAE nationals interested in exploring a career in the emirate’s tourism and hospitality industries to learn about Abu Dhabi as a tourism and cultural destination. The programme includes a work placement at one of the emirate’s top hotels, where participants discover the different components of the tourism business and how they contribute to the growth and development of the emirate’s economy. At the end of the programme, each student is equipped with knowledge and experience in various aspects of the tourism and culture sectors and an understanding of their important role in achieving Abu Dhabi’s strategic ambitions, having gained valuable professional skills and greater confidence to pursue a career in the industry.

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